So we dropped off my husbands car on Thursday. We didn't get a call on Friday at all. When my husband went to go check on the car on Saturday the sign on the door said closed for training. See you on Monday. My husband had to call on Monday morning to find out what was wrong with the car only to find out it needed a new transmission and it would cost $7000. The people at the front desk have no idea what they're doing. They don't know how to use the computer and to be close on a Saturday for training and not tell Someone is really unprofessional. I would not recommend this place they seem completely lost and how to do customer service. So I hope the training session that they had works out. read more

I was really impressed with Sparks. They were honest, efficient, but a bit high priced. The staff was friendly and explained everything clearly, even to a non-car person like me. They fixed my car quickly and got me back on the road. read more

Good customer service. Very thorough, explained everything to me. I would recommend this location.

I bought a Groupon for an oil change. Went to their appointment site and requested a date. They Emailed me a week plus appointment, which is long for just an oil change but, OK. I replied OK. Got no reply for 12 hours so I Emailed again. No reply. So I called. The guy confirmed my appointment. I got an Email today stating my appointment changed, to a time I could not make. So I called. That appointment was not available either. They then spun a story how they've got too many jobs, engines and transmissions out, and can't get parts. They said they have no lifts open. He then gave me two more much later appointments I cannot make due to work. He got all mad at me, so I have cancelled the Groupon and do not recommend using this service center at all. Horrible experience, horrible staff. Can't give zero stars. Wish I could read more

Got a $55 Groupon and went for an oil change. They told me they didn't have the filter for my car and that it would cost an additional $18. The guy at the counter said he would have the filter by the end of the day and would call me. He never called. I went back the following day, and they were not able to fit me in. 3 days later, he said they were pretty slow and to bring the car in. When I did, he said his guys were on lunch. Two hours later, my car was done. Horrible experience. Will never go back for anything. What's the point of a Groupon if I have to pay more money? I could've gotten a $75 oil change in 10 min somewhere else. read more

Had my door fixed and they diagnosed and fixed the issue, the part was expensive but they didn't mark it up at all because the owner bob felt bad that the cost was so high. took a while due to parts not showing up however amazing job by their team. read more

Notice how all the 5 star reviews are from people with no friends/previous reviews or are written by people who obviously were asked to throw in a 5 star review to help the establishment out. This place is still a joke I'm sad to see they're pulling the same stunts on people like they did to me 6 years ago as a poor college student. Believe the reviewers who got ripped off. Stay far away. If the deals too good to be true, it's because it is - and this place has been a trap for years it seems lol. xoxo The Student You Ripped Off read more

I have given Sparks several times to correct their "mistakes". My Mercedes was in their shop for a little over two months to repair a problem they caused in the first place. The replaced 3 pistons on my convertible top only for it not to close properly. They then told me I needed a new part at a cost of $2600 but would not guarantee that would solve the problem. This was after I had already spent over $2500 on the repair. Bob the owner would laugh and say maybe you should replace all the parts. Finally took my car out of there after another $400. Top still not working properly. They overcharge and should not be trusted. I'm done with them and recommend you taking your car elsewhere. read more

I must say my experience at Sparks was amazing! Brian was very knowledgeable and very courteous with his customer service. I was able to get an oil change quickly, and efficiently! They are very professional and I will return with other service needs. I will recommend this shop for any auto needs. read more

This place is amazing. It has the most valuable asset for a car care company: Employees that earn trust, and an owner with integrity. I know nothing of car maintenance, and finding a place that won't take advantage of that had been really difficult. This team goes above that. They are all actually invested in me and my vehicle, they are incredibly helpful, and make everything easy to understand. I'm lucky to have found a place like this. Integrity deserves a review. read more

I bought a car from their "mechanic" Tyler. After 1,200 miles it started malfunctioning, so I took it to my mechanic (not sparks) who wouldn't even change the oil, saying the car wasn't worth the trouble. So, I took the car to sparks at Tyler's suggestion. I told them the car was acting odd, the list of problems my mechanic gave me, and also told them that I needed an oil change. After talking to Bob, (who said I should have told them what my mechanic said, which I already had) I found I owed $820 (including their follow up request for $10 of gas they put in it). I pick up the car. The fuse box cover is missing and I have to ask for it back. If they can't replace pieces of the car that are visible inside the car, who knows what else they left disassembled. I drive home, it's in WORSE condition, the engine idling rougher than I thought was possible and almost stalling itself. The oil was also not changed. read more

I originally went to Sparks because of a deal they were having on oil changes. If you buy the card/coupon it is supposed to pay for your oil change. Unfortunately when I got there I was told my car needed synthetic oil and the card/coupon would not cover the whole oil change. I was not happy but willing to live with it. As I was waiting for my car, a mechanic called me back and said he wanted to show me some things that needed to be taken care of soon or else it was going to cost a lot of money later. He told me my rear struts were shot and I needed new ones. They were the reason my tires were going bad and I would need new ties and an alignment. He, of course, said he could get me an estimate and get that work done right now if I wanted. I said thanks for the estimate and left. I called a mechanic I trust that is too far for me to go to on a regular basis and asked if he could look at the struts to see if they really needed to be replaced. Lo and behold the struts "look like new" according to this mechanic I trust more than Sparks. Hmm, I wonder why they wanted to change the struts right there and so quickly? Maybe because they wanted to make some quick money on me? Sparks will no longer get my business. Head to a mechanic that does not try and take advantage of their customers. read more

THIEVES! SCAM! THIEVES Highly recommend this shop if you enjoy getting robbed. I wouldn't recommend this shop to Satan himself. I paid for brakes. Simple brakes that I should have done myself. Improper brakes installation caused me to get my car towed. And when my car was fixed "again". Surprise invoice when I go pick up my car. I guess I had to pay for what got damaged. Please please please. Avoid at all cost. These people will take your money. And make your car worst. And charge you again. Worst experience in my life read more

I purchased a Groupon Deal for 3 oil changes for $33. I went for my first oil change and there was an $8 "disposal fee" which was not accounted for when I bought the Groupon. On top of it, I had to wait an HOUR and a HALF for the oil change. Like other car places, they wrote on my windshield when I was due for another oil change. By the time I went back for my second oil change (which was the date/miles they wrote on my car) I was informed by the man at the front desk that my Groupon had expired. When I was there the first time, no body told me I would not be able to use any upcoming oil changes that I ALREADY paid for. I was very unhappy with their service and took my papers and left. Do not try to use any Groupon/Living Social deal with them, it's not worth your money or time. read more

This car repair shop - SPARKS Complete Car Care is full of incompetent people and fraud. Each time I visited their repair center they installed cheap faulty parts in my vehicle which lead to further issues. For example - they recently recommend that I put a new battery in my car since there is no life left in the one installed then. I accepted and paid for that One month after that the so called "New battery" died on me. When I got my car towed to the dealership they wher surprised to see what it costed me to put this new battery which was much more expensive than the brand they and manufacturer recommends. Well long story short, in the span of just few months I had to spend huge amount of money to undo the damage caused by SPARKS car shop. To make matter worse, when I approached the SPARKS center with these details and asked them to compensate me for their shoddy job, the person at the front desk tells me that the owner is out of the country so they cannot help me in such matters. Now knowing these facts, its up to you to decide if you still like to take your vehicle to this shop. Good luck. read more

The owner Bob is a very professional man. He takes the time to listen to your concerns. His mechanics are excellent and always find what the problem is. I trust them very much. They only fix what needs to be fixed. They always stand by their work. If something is not right they will check it out and respond quickly. Car is always ready when they say it will be. I highly recommend them read more

If it wasn't for the car dealership recommending this shop, I would have never come & I do not plan to return. From the first visit I should have never come back. They are too slow and do not value your time, and offers no remorse. The owner Bob is just doesn't care at all about the customers. His mechanics caused damage to my vehicle by not fully completing and securing a brake job. I brought in paperwork of the repairs done due to their negligence. He never called me, I had to call and follow up with him. I was given a credit, and promised better service in the future. Brought my car back like an idiot, for wheel bearing replacement. A 2-3 hour job turned into 2days and I still had to wait, upon picking up my car 20mins to close as it was not complete. The owner Bob just stood there and says nothing about why my car wasn't ready, no apology nothing. I would not recommend this place, and will also be contacting my warranty company to let them know they shouldn't used them at all. read more

I made an appointment with this location last Wednesday. I'm aware this was before the Governor's stay-home order went into effect, but I expected that if they were going to be closed at the time of my appointment, they would have contacted me to let me know. So I showed up this morning to find no one there. I called the office and spoke to someone who did apologize but said they were notifying customers. Clearly I didn't make that list. I know these are unprecedented circumstances, but from the Governor's announcement to today was 4 days - plenty of time to let me know. Guess I need to find somewhere else to have my car serviced. read more

DO NOT GO HERE or buy any promotions- SCAM AND RUDE!!! My husband went to use a card for 'free' oil changes and tire rotations. 3 guys ignored him for 10 minutes while putting up a TV in the waiting room, cussing and ignoring my husband despite making eye contact with him. Although there was only 1 car in the bay, we were told we needed an apt, they were 'very busy' and to come back later. Today was later... and it was a horrible experience. My husband paid the mandated oil disposal fee which is clearly stated on the card. However, the tire rotation was $8 out of pocket even though the card states "Free tire rotation x 2 visits. $40 value". I dont know where these ppl get their business ethics from but free means free unless there is small print. In this case there was no exclusions listed. My husband asked for a manager and was refused. He paid the $8 fee to get the hell out of there- so I called later this evening and asked for a manager. Once again my request was denied and a gentleman proceeded to tell me 1. prices must have changed. 2. the card was 2 years old. 3. there are hidden fees for different vehicles. 4. "I HAVE BEEN IN THIS BUSINESS FOR 22 YEARS AND NEVER IN MY LIFE HAS SOME ONE BEEN SO UPSET OVER $8. I AM WASTING MY TIME WITH YOU WHILE OTHER CUSTOMERS ARE HERE WAITING." WOWWWW! you never tell a customer that, ever! Being in the customer service industry myself, most places would reprimand/fire some one speaking to a customer like this. it's not the stupid $8, its the principle of the thing. Rip off 1000 people and thats $8000 extra revenue from dishonesty for this horrible place. Furthermore, just as another reviewer said my husband supposedly needed his struts replaced... yeh... we did that a couple months ago. they just wanted an easy $1080 by lying to us. RIDICULOUS! I will be reporting to the BBB for sure. I think I will eat the rest of the 'great deals' offered to avoid this hole. read more

I'm not one to ever write reviews but I was so angry with this place I thought everyone should know. My mom took her car here, and they broke something on her car, I came here with my car and they also broke something on mine! I kept coming back just because I had bought a groupon which is obvious now why they have such good deals because they suck! The last time I went there I had an appointment and still ended up waiting over an hour for them to even start. read more

I was hesitant to go to sparks because of the last review, but I went due to the AAA recommendation and I am glad I did. The mechanics were knowledgeable and were quick. I didn't need to rent a car and they worked with me to fit my financial constraints. From now on I am going to use them for oil changes etc... At least they are respectful, honest, and understand how to work with people without screwing them over. They work for repeat business. Ask for Jeff, he did right by me. read more

Avoid this scammer - Don't fall for wolf in sheepskin. My worst experience ever dealing with any auto shop period. I took my car for a known small leak. He is supposed to charge diagnostic fee of $89. Instead he kept the car in the shop for 3 days. He ripped the seals open and made the car leak worse than it was. And said the transmission needs replacement. When I said no I didn't want to do it, he charged about $400, saying he has to refill the oil. The car was leaking so bad after that. Later on I took the car to transmission shop and they fixed the leak for about the same cost as this crook. When I asked for a refund, he called names and threatened me, he also lied and denied everything about the transmission. Please be aware of this scammer Bob. read more

I've given this business probably too many opportunities. They've repaired what they've needed to repair without issue (aside from keeping my vehicle for an excessive amount of days). But even then, their honesty about the matter was questionable. After the last repair, which I should've researched before authorizing, it finally hit me that I've been laughably overcharged. That's on me. They're a business, their job is to make money I get it, but a little thing called the internet allows me to learn, then tell others about it. read more

AVOID. Every time I brought a car here, every time, I have had problems. Yesterday was the LAST time. Doesn't matter if a simple oil change, or something more complex. The folks here have not demonstrated thoroughness in their work. No care for you car, as it will most likely come back with grease/oil stains on seat/steering wheel/interior. As a local business, I tried to give them the benefit of the doubt, but no more. And, the charges are not discount at all. AVOID this business. read more

Never feel as if I'm being taken advantage of here. Love the mechanics and the owner. Found this place through a Groupon offer a couple years ago and have been coming back ever since. read more

This is the most dishonest company in the area. Supposedly did $600 for work on a my pick-up without authorization, the work conducted did not fix the problem, they say they do work that is never done and the receptionist is an absolute liar. The owner or manager Bob is as corrupt as they come and will not return calls or handle matters. Very dishonest group. I am in the process of filing with the Attorney General's office and will be filing a small claims action against this company. READ ALL OF THE REVIEWS...THIS PLACE IS THE WORSE. The positive reviews are bought through a discount program. read more

These guys are the best. Bob has outstanding customer service and has helped us on more than one occasion. Finding a mechanic that is honest, reputable and truthful is difficult to find. Bob and his staff have done that and more. Like an old trusted friend, he will give you the straight answer and an honest price. My cars will never go anywhere else! read more

I recommend folks steer clear of this deceptive shop. I asked for a brake inspection and advice about a rough running engine at cold idol and they attempted to charge nearly $150 just for an estimate! They said I needed a tune up, plugs, valve cover gasket (my car has never leaked oil), a timing belt, water pump (despite no leaks), trans flush, etc... all totaling more than the value of the car and then they tried to use the bad news to get me to sell them the car for undervalue. Another shop simply put fuel system cleaner in my gas tank and now it runs great for a fraction of the amount. Interestingly, Sparks keeps calling to see if they can get my car from me at a bargain. Watch out! read more

During my regular visit to this autoshop, I've got a recommendation and a quote to change my front exhaust pipe: $95 for one hour of labor and $196+tax for the pipe and ~$10 for shop supplies. OK, I did some research and bought the pipe from amazon.com for $103 (including shipping and no tax). When I asked the manager to install my pipe, using the previous quote for labor, he bluntly told me: "we need to add additional $40 to recoup the lost profit from the sale", and of course no warranty on customer supplied parts. For a few moment I was hesitant, next I asked if there are anymore charges : the answer was NO - total $135. Taking into consideration the status of AAA approved facility, my TRUST in it, and my time constraints, I decided to accept these conditions. The next day, the repair was done and my bill - $164.xx. OK, they are loosing one more customer and may be a few other who will read this review. read more

DON'T COME HERE! Had a complete brake job done in March. In April the brakes locked up on a road trip. The repair shop that fixed their work said the rotors were grooved on the inside and none of the calpier slides were lubricated. $1100. later and being stranded out of state, I'm writing this review. AAA should be ashamed of themselves for backing this shop. read more

Johnny at Sparks is honest, authentic, and knowledgeable. He takes his time to thoroughly check out vehicles and provide a complete comprehensive analysis at a fair price. Go see Johnny he will take care of you. read more

Wow, where do I start? Received an oil change 3 months ago and the employee forgot to put the cap back on. The oil leaked everywhere! Talked to owner who told me to relax, and that it was not a big deal. Not a big deal when I have oil everywhere? Then the owner tells me to bring the car back and he will take care of me on my brake job. I listened, when I was told by friends not to. The store gives me a $800 quote. Other stores charge 300-400 for brakes, the owner here who is going to take care of me wants double. On top of that the oil change was $40. This place is horrible. read more

took several cars there and got half decent repairs at first. but then the battery they sold me quit working soon afterwards, had to replace. also the electrical work i spent several hundred dollars on was never fixed problem came back. when i asked them to look at it under warranty, they kept pushing me off and refusing to let me schedule a time for them to look at it. there are better places to go, and ones that honor their warranties. read more

Do not go to sparks complete car care. They are not honest on their quotes and take advantage of their customers. I have taken my Audi there twice, and regret going both times. The first I went in for a rough idle. Two days later after no response from them, they called and told me it would be $1400 to replace the throttle body. The parts were $900, but after getting my car back, I had to take it back three times for them to check their work because the rough idle was still there. They lied to me about having the proper equipment to work on my Audi, and ended up having to borrow computer scanners and other equipment form friends. I recently took my Audi back there to replace the brakes. I had the break pads(front and rear), all they had to do was install them. I got a quote for one and a half to two hours of labor, roughly $150 to $200. After waiting a day and a half with no response again, i got a call saying they did not have the schematics for my car and had to get them from Audi. As i already knew, they had to electronically open and close the brake rotor pistons with a computer system. They said it was going to take up to 5 hours to wait for the computer system to open the pistons to put the pads in. They ended up charging me $600 to simply put in new break pads that I supplied. When I talked to the owner Bob about why they did not inform me until after they did the work that it was going to be much more than the quote, he kept diverting my question and just saying they knew it was going to take a long time. DO NOT go to this car mechanic facility unless you want to waist your money and get ripped off. The owner Bob has no idea what is going around in his shop, and has no idea about how to fix the cars or what they need. read more

Don't take your car here! I purchased a coupon for 3 oil changes. The first time I went there, things were fine. The second time, they drained the transmission fluid instead of the oil. The third time I went there, the lift broke with my car on it causing extensive damage to the driver's side when the car tipped over and hit a support column. While the lift breaking was not their fault, the way they handled the situation was very poor. The man working the front desk was very difficult to work with and gave inaccurate information about my car. The owner of the business was difficult to reach. They kept my car for two weeks to fix it, and when the car was returned to me, it was not completely repaired. My car has leather interior, and the door was replaced with a cloth interior, not leather. The frame of the driver's side mirror was cracked, there were several stains in the car that weren't there when I took the car in, my cell phone holder was broken, and while the outside of the car had been washed, the inside of the car was a mess. Several other items were not addressed as well. Trying to get the issues addressed was also a nightmare. Bob, the owner, is not always at the business, and the man at the front desk wouldn't give us any information on how to reach him, yet wasn't able to help us himself. Finally we were able to talk to Bob and he made an appointment for us to bring the car back to have it fixed to my satisfaction. We gave him a detailed list of all the items that needed to be fixed. Unfortunately, only some of the repairs were done. He won't reimburse me for the broken cell phone holder, the stains were not removed, and a trim piece along the door is still loose. I also now have a whistling noise coming from the door that was not there when I first took the car in. In addition, I asked for all the paperwork on the work done on my car, including paperwork from Maaco, where they sent the car to be fixed, and he refuses to give it to me. This business had the opportunity to take a bad situation and make it better. At the minimum they should have made sure my car was fixed and returned to me in the same condition it was in when I took it to them. They could have gone above and beyond to make amends and had the car detailed and returned to me in even better condition, but instead I got a car that has more damage to it and is now of less value. Avoid this place! read more

had my mini van taken here after discount tires spun a tire stud, thought no bid deal and they would reseat the stud like they said at the tire store, keep in mind the lug nut came off with no problem. after it got to sparks they wanted to replace the hub so I asked them to look at it. the hub was fine but they had already taken out 3 studs. I saw one was worn so agreed to let them put in the others, in all it took 20mins. I watched as he could not pull the studs in the holes they said were to big 20 mins ago. after watching him struggle to get washers off he used to pull in the studs I had to let him use my chisles to remove. Then I had to stand there and hold one stud with vice grips so he could get it seated. They looked great when they were in but I worked for 20 mins while this guy took apart the caliper because he couldn't get pads back in. The job was completed and I was charged 130.00 for working 20 mins and trying not to get ripped off. they spent less than 45 mins on the job. the parts were 15.00 from carquest. that's 130.00 an hour to do what a pre-teen could have done. I do not recommend this shop. read more

ya wait until you back a second time to sparks i bet you wont give them a good review again ha ha

Will never go here again and based on my experience i would not recommend this to anybody. I was driving from Bradley, IL to Naperville. I had to make a couple of stops. All of the sudden my vehicle jerked during reverse and again in drive. So I decided to stop at Sparks(only because it was close to my house) After speaking with the technician, I decided to set up an appointment for the following morning. I first received a quote for the diagnostics, ok that's normal. I asked Johnny if the cost of the diagnostics goes toward any repair necessary, his response was yes. I left to go home. Feeling better that Sparks would repair my car the following day. I brought my car in at about 9am. After doing research the night before i informed them that the speed sensors might need to be replaced. At 3:30 Johnny called me and informed me that the speed sensors need replacing and that the total would be $216 plus the $100 Diagnostics. Bringing the total to $316. I questioned the Diagnostics charge and he said "I think we can do something about that". I went on with the repair with the understanding that the total was going to be around $216 and my repair would have been completed. At 5:00pm Johnny called and told me my car was ready to pick up. I went in and picked up my car. I drove no more than half mile and my engine light came back on. I immediately called and Johnny told me to bring my car back in tomorrow. I brought it back the next day and they said it would take them longer to look at the car to diagnose further, however they were not going to charge me again. As if i was supposed to pay for them not fixing the problem. I unfortunately could not bring my car back for 1 week, to give Sparks 2 whole days to look at my car. I received a call that evening and Johnny Said "We are unable to find the problem, and you might not want to throw money at a car and still not solve the problem." I have a 95 Saturn, with only 75k miles. The next morning I went to pick up my car and Johnny gave me my keys along with some BS report on the Transmissions of 1991 to 1994 Saturns. Again I have a 95. I left determined to take my vehicle somewhere else. After further research i found that 2 sensors could cause problems. both were only $15 each and were easy to repair, I decided to buy the parts and have a knowledgeable friend install them for me. After Installing the 2 sensors, which only took 20 min. total, I noticed an immediate fix. I have driven my car 600 miles since taking my car to Sparks, and my Service engine light has yet to come on. I hope my experience can help other consumers choose a better location than Sparks of Naperville. read more