I had broken down on a busy intersection in Lansing. We called PJ's Towing and got a driver named…read moreShawn. He was fantastic, very professional and we enjoyed speaking with him on the ride back. If you ever need a tow, this company is great and will take good care of you. He was even able to give a ride home since I didn't have my truck. Extra fee, but worth it! I hope i don't need to use them too often but I will definitely use this company again if needed. They are prompt with answering the phone and getting a driver out to you. Fantastic experience, minus my truck.... We didn't use our insurance and the rate was way lower than I thought a tow would be. Services

True definition of service with a smile!…read more I was recently involved in a car accident, and there was a lot of confusion on the scene as traffic was busy and it occurred right in front of a high-traffic business on a main street. After speaking with the police it was unclear if I needed to call for a tow, or if he would. I called my insurance company and they advised to let the police handle it. I approached the officer once more and he provided me with phone numbers to a couple of different companies. After calling the first company, I wasn't optimistic about how the aftermath of this accident was going to play out. Next I called PJ's and from the moment they answered the phone, I felt relief and assured that everything would be ok. The woman that answered my call was extremely helpful and knowledgeable. She was also quick in gathering info and making decisions. She collected my payment info and assured me that I would be charged only once the car was picked up. About 5minutes after leaving the vehicle to seek medical care, the tow truck driver called and told me that they would not be charging me because car was totaled. He took the necessary info from me and said he would take care of the rest. I was elated to avoid the unexpected $100 expense the week of Christmas! I am thankful for PJ's for their service, care, and honesty!

I ran out of gas due to my gas gauge not working and they were very helpful and generous. Rebecca…read morecalled to confirm my location and was very personable and nice! Not long after TJ arrived, he was very professional and friendly. They really put customer service to the for front. All around If I break down again I hope I'm within their driving distance lol Thanks! I really appreciate yall

This couple is amazing. I rarely use my roadside assistance. 3 times in the past couple of months…read moreI've have to call. All 3 times this couple came to save the day. Most recently I blew a back tire. ETA from the insurance company 30-60 minutes. They arrived in 18 minutes, changed the tire and had me on my way. Customer service is top notch, they are friendly and remembered my kids names from the last roadside call. Thank you so much!!!!!!

rich and Kurt were extremedy rude to both my sister and myself and then went to somebody else and…read moreaccused us of 'yelling and cussing' when neither of us did that, they just didn't like being questioned by women. I would never ever ever recommend anybody to come here but esoc a woman

absolutely the worst place ever my mother had just got out of the hospital with a hip replacement…read morewent to her car and the battery they thought was dead. The driver Anthony came looked at the battery. Said the wires were corroded. It wouldn't start it needed a new battery he said he would be back in a half an hour. He continued to tell my sister who was waiting to take my mother home that he would be there in 15 minutes 20 minutes 30 minutes then it was I have a car that's needed to be towed. Anthony said I need to get to the police impound then I'll be there 30 minutes is what he told me after I called him to see if he was really going to show up he promised me he would be there in 30 minutes. 40 minutes comes he's not there so I drive an hour and 15 minutes to bring them a brand new battery and when I look at the battery, there's no corrosion on it. The battery looks brand new just like my mom knew it was but never thought the guy would flat out lie. He never came back and he just flat out Lied about the battery. It had a full charge. It was not even the battery my mother who had just had surgery wasn't thinking straight, and she had two keys, one that opened the door And The other key started the vehicle. Once my sister's husband was contacted He told them about that key situation, he would've thought of that off of the rip, but he was told that the battery wires were corroded heavily, and that the battery was dead so he believed the guy and never once thought about the two different keys scenario. Once I arrived and figured out that the battery looked brand new and had no corrosion He thought about the two different keys. It was another key and it started right up! Swift towing are crooks. I would never use them!!! They did my mom so dirty. She was there 4 1/2 hours sitting in a wheelchair waiting on this guy in horrible pain, absolutely unacceptable!!! Swift towing do the right thing and fire Anthony, he gave your company a really really bad name.

just had a dead car brought back to me from bloomingdale out to South haven. The driver, Robert,…read morewas really good really fast, and put the car right where we wanted it. could not ask for more. very Happy. Use these guys, they are very good

Asked me what I want to pay for the service and then got upset and complained about gas prices when…read moreapparently my offer wasn't good enough. Make your own prices if you want to get paid the number you're looking for.