I used Spartan for a local SF move and they were reliable and efficient. They showed up on time and their guys worked hard. They endured lots of stairs and narrow hallways without complaint. I had a few things not go right, as can happen with any move, and their customer service team took care of it promptly. Shout out to Anthony, Christian and Alvaro for working hard and being fun to spend an entire day with. They were friendly with me and my mom and focused on getting the job done as well. I highly recommend them! read more

For a one bedroom move I was quoted $2200. The zoom appt was canceled and the request was for us to send photos. Does not include packing.

I booked Spartan Van Lines, Inc. through a broker, Safeway Moving Systems for my 1 bedroom apartment move from San Francisco, CA to Austin, TX. It was a terrible experience. I sincerely hope no one else has to deal with this company in the future. Fees - There were surprise fees on both the front end pickup and the backend drop off. I was originally was quoted $3,925.00 and ultimately paid $7,470.80. Communication - Spartan's voicemail box was full so I was unable to leave messages and they never once returned any of my emails. So I was completely in the dark as to when my belongings would arrive within the 4-week window I was given. Quality of move - Several items were broken which is to be expected with a cross-country move. However, my 55" LG TV was not delivered. The company made zero effort to locate it and ultimately compensated me $36 for it. Mysteriously, I noticed a few days later that someone had logged into my Netflix from my LG tv in San Jose, CA so it was obviously stolen. The movers, themselves, were all polite and professional so nothing against them. read more

This company is beyond disappointing. They screwed up completely with my move. Didn't not honor the contract. Promised me a settlement, but ghosted me to avoid paying. They do not respond to emails or calls. While some of the staff seem like decent people, whoever is running this company is dishonest. I normally would not write a Yelp review, but I feel a responsibility to warm others to stay away from this UNETHICAL COMPANY. Avoid like the plague. read more

I needed my Grandmother's antique Grandfather Clock Shipped. I contacted Debbie Williams at Spartan Van Lines. I was very impressed with her professionalism, and how easy and smooth she made the whole process. She arrange the pick up, packaging, and delivery of my family heirloom. Spartan Van Lines proved to be very speedy, and delivered my item safely, with no damage. I would definitely use their company for any future shipping or moving needs. read more

Spartan Van Lines - A Picture of my prized family heirloom. My Grandmother's antique Grandfather Clock. - Movers Near Me - San Francisco, California

Tessa Blevins scheduled and confirmed an appointment for Mercedes Baumann to come out and provide an estimate for a move on Mon, 12/20/2021 03:00 PM - 04:00 PM. 4pm cam and went and no one ever showed up or reached out. I emailed Tessa at 4:30pm and got the response "I think there may have been a mixup, will call the office and find out." It has now been a day later, and never heard back. One of the most important qualities in a moving company is working with a company that is reliable and will show up and over-communicate. Even thought I did not have an opportunity to use Spartan for my move, this was not a good indicator of their quality of service. read more

DISHONEST BUSINESS PRACTICES. We used Spartan for a local move and the movers did an OK job, but the real scam is what happens when they arrive at the dropoff point. Before they would unload our items, we had to pay for the entire move using a very aggressive estimate for the hours required to unload. They assured me that, after the actual hours were determined, there would be a refund of the difference to my credit card within two business days. It is a month later and they still have not refunded me the $600 difference and they will not answer calls or emails. AVOID THIS COMPANY AT ALL COSTS read more

The worst people at communication. Multiple people contacting me via phone and text but both Michelle and Mercedes managed to schedule my move for a date contrary to what j agreed on. If I hadn't called to confirm, I would have left stranded on the day of my move. This outfit is completely incompetent. Don't even waste your time. read more

I have never done a large cross-country move, and beyond the challenges that arise with that, I was not moving personal belongings and was instead moving a large inventory of business materials for the company that I work for, which made moving all the more stressful. We needed it moved from a downtown San Francisco storage unit to a warehouse in New Jersey. Mercedes was very helpful and communicative on the phone, and the movers who met me at the storage unit were fast, friendly, and professional. They all adhered to Covid rules and wore masks and made an effort to maintain distance the whole time, and were careful to inventory all of my things. The shipping process began well within their estimated time frame, which I was pleased with. Unfortunately, I had been given the wrong delivery address by our warehousing company, but the local delivery person was very accommodating and drove thirty more minutes to the correct address for no extra charge. They had a competitive quote which was why I chose them, and the final price reflected the quote. I am glad I chose Spartan, and would definitely work with them again if I ever had another large move. read more

Update. We are now officially past the guaranteed delivery date and my belongings are still in their warehouse with no indication on when or if they will be delivered. They even have suggested they might cancel my delivery all together because they don't have a driver to fulfill it. I genuinely am fearful I will never see my belongings again. Or at best that this could take several months to solve. Their customer service department even said that they could not stand behind what dispatch told me because "it's a different department". And said they only work for the company... it's not "her" company so there is nothing they can do. They say this is because of COVID. Which is weird cause Covid restrictions have been in place for months. But if that's true, I recommend at least not using this company for the rest of the year. However, COVID has not caused them to lie and mislead me on many occasions. Changed to one star. Would make zero if I could. They have confirmed the shipment will not arrive on time. To be clear their contract explicitly says "guaranteed" delivery. Nothing else. So that seems like a legal violation that I will be pursuing. No wonder they won't respond in writing. Regretful I went with this company. Pros: - detailed quote - fair price that didn't change upon pick up However, I am now only a few days away from the end of my delivery window, which was already longer than any other quote. There is no update on my shipment and each time I talk to them, they refer me to someone else who just says there is no update. But they refuse to put that in writing (despite playing days if phone tag), which makes me nervous. They seem to not be actively trying to find a truck, but rather just seeing if someone bids on my shipment. There is zero care that I need my stuff so I am not sleeping on the floor. On top of that, I am going out of town for a wedding, which means I won't be able to collect my things, and they will put me back in line for a truck. My dress for the wedding is in that shipment too!! They could at this point deliver my items in a few months and it would make no difference to them. It seems I am just a number to them, and the Most this will impact them is that they will credit me $300 (not that exciting out of a total of $4300 that I am paying them for the move). I am paying to live in a place I cannot actually live in, and incurring lots of extra costs to be able to do simple things like cook a meal. - lack of communication - no commitment to delivering on time - do not trust them to care for my items. read more

I hired them for a move from San Diego, CA to Atlanta, GA and it was a nightmare. We began our nightmare at the end of January as our lease expired at the end of the month. They said the movers would have our belongings to us in about 3 weeks; understandable for a cross country move. Well, 3 weeks passed and no communication from them. So we had to reach out. They said there was some delay because they didn't have any movers headed in our direction and that they would keep us posted. Another week goes by with no word, and then another. So we reach back out and ask what's going on to which they responded with the same answer, no drivers headed here. Great. At this point, it has been more than 30 days and they have a guarantee to deliver the belongs prior to 30 days or they will refund $300. It is now July and we still have yet to receive this money. We finally got word back after a few more weeks that our belongings were loaded on a truck in their warehouse and was going to hit the road the next day. We got all excited only to find out this didn't happen. How did we find out? Well, another week had gone by and no update so we reached out only to be told our belongings would be sent at a later time and someone would call us to schedule a drop off date and time. We finally got that call a few days later without a 24 hour notice as promised. And this person that called was not even with Spartan movers. You must be thinking who was it then? Well, it was a different moving company. Spartan basically mailed our stuff to these other movers and had them move our stuff. They called about an hour before showing up without masks or shoe coverings. We discovered dents and damages to our belongings such as an office desk. Horrible. We paid them and had to deal with Spartan about the damages and still trying to collect our $300 for the delay. This other moving company under charged us (unbeknownst to us) by about $50 because we did not hire them and they did not have the proper documentation. They asked us to pay them the difference via Zelle. Felt sketchy so we didn't make the payment and said we would talk to Spartan. We finally get a hold of Spartan to talk about our experience, the damages, and our late fee. They do not have a legal dept so they were unable to handle our questions. The owner of the company was in Israel at the time so it was difficult to schedule a call with him. And once we did have a time, he rescheduled because he said he wasn't "in the right mindset" to speak to us about such an important matter. So we had to reschedule. Ultimately, they said they would give us money for the delay as well as money for our poor experience and damages but ONLY if we signed a contract which basically said we cannot talk about our experience; so it is hush money. Well, needless to say, we didn't want to sign it and have yet to receive even a penny. They also said that this shipping of belongings to a third party is part of a pilot program they are trying out. However, they did not mention anything to us first and decided to put us in this pilot program without our consent. We just want our money back. read more

I moved from San Francisco to New Jersey. The thought and preparation of the moving from coast to coast is stressful already. Choosing the right moving company is the key for a piece of mind. There are so many movers online, giving the price quotes from many different states. I felt uncomfortable going forward with one of them just based on the price quote. My thought process was to have a company that is reachable in town so that I could communicate better . I am very happy that I contacted Spartan Vanlines in SF. The representative (Ms. Mercedes- what an amazing, professional person!) gave a visit to my apartment and took the list of my inventory. She quoted the price in minutes. She really did her best to give me tips on fitting in to my budget and explained options of how leaving stuff behind could save me money to fit into my budget. That was amazing! She gave me time to think about my options and get back to her with my final inventory. Pick up date was set and movers showed up on time. Everything was packed very well. They even added corner pads to my furniture to avoid damages. The process was very quick. The manager from the main office made sure to call me at every different step ( pick up- inventory check after the pick up to make sure we are still on the same page with the price- staff's work and attitude- cleaning the stuff after they leave- arrival call- delivery- clean up again) to make sure the customer satisfaction was met. I felt like they really take their business serious and I don't have to reach them out, they were already with me at every step! Delivery was done within the promised time frame. There was no hidden fees when the delivery is done. Assembly of my furniture was done very carefully. I had minor damages only on my Ikea stuff. The pictures of the damage were taken right away and the customer service evaluated the damage in 2 days and sent me a check in $150 ( I did not have additional insurance just the basic one which came already with the moving contract). I highly recommend this family company for local or long distance moving. read more

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Note: This review is based on the communication with their sales representative as I did end up going with another movers. Moving. Probably one of the most stressful experiences in life. Specially across the country. After pondering if I should get rid of everything, get a pod, drive across the country I decided to give professional movers a chance. A coworker was going through the same process and was having a really good experience with them so far (creating the inventory and arranging logistics). I talked with the same agent and after a vc she sent a detailed estimate for the move (SF to the Midwest). Here is where things starting to look strange. After reviewing the estimate I realize that some furniture had been counted twice (sofa bed and futon) and some costs were, well, strange (charging for packing specific items instead of a flat rate) as well as per flight of stairs, potential shuttles, etc etc etc. On my first conversation I mentioned they were the first movers I reached out but after trying to remove the duplication costs and the "better price" estimate still including them I decided to shop around. I ended up going with an alternative that could deliver quicker and for a flat rate instead of those conditional costs. And here is where we get to the one star part of the review. As a polite gesture I decided to tell the sales representative that I had decided to go with other movers. Her reply was one of the most aggressive ones I've ever seen from a professional. Instead of just saying "thanks for letting us know" she basically tried to illegitimate them not having some of those costs as being "per law". Suggested to check the FMCSA registry (Spartan doesn't fare exactly well on registered complains) and ended up with a "save my number, you'll need it". All in all the experience was making a stressful process even more stressful using fear mongering for not losing a client after showing their price structure couldn't compete with other local companies. And if that's just the first step probably you wouldn't trust them for the rest of the process. Just shop around, there are better options out there. read more

The company was great and easy to work with right from the start. They showed up within 2 days of us calling offering to give us a free quote. Mercedes was super thorough and really friendly. She also served as a point of contact for us as we were not sure when we needed to have everything arrive in Texas. Even after her portion of the process was over, she was so easy to get a hold of. I will definitely use them again! read more

Everything was really smooth. The crew did a great job and everything was handled really well. Mercedes was super helpful getting me ready and explained everything. I hope I don't have to move again, but if I do these guys will be my first call. read more

Spartan Van Lines is HOT GARBAGE. AVOID SPARTAN VAN LINES AT ALL COSTS. Why? -They failed to meet their delivery commitment to me, costing me an additional $10,000 -When we contacted them, they weren't responsive -They never proactively contact us -They held my move hostage More details: -They picked up my belonging on August 30th in California, with a promise to deliver before Sept 29th in Virginia -They actually delivered in Virginia on Oct 23rd Spartan ignored my calls and emails for weeks. When I finally got them on the phone on September 29th (the last possible day they were supposed to deliver our stuff), I learned my belongings hadn't even left California and an updated delivery date was unknown. Impact to me and my family: -We (me, my wife, my 2 yr old son, and our dog) were effectively nomads for close to 2 months, with no end in sight. -Losing $4,500 on rental income -We lacked a stable work environment -Risking getting COVID while we were displaced from our home When delivery day finally came, Spartan refused to unload the truck until I paid them thousands of dollars in full (they asked for payment in cash). Spartan Van Lines completely failed on every aspect of what they were hired to do and their lack of communication made it impossible to manage our day-to-day. In the end, Spartan offered me $551 as compensation, but they required that I sign a form saying I couldn't post any reviews on social media which I refused. Thanks but no thanks, Spartan. If this review prevents one person from hiring Spartan, then it's $551 well spent. read more

While the guys themselves were friendly and worked hard on a hot day, I was deeply disappointed in how careless they were with my furniture. It's easier to tell you what didn't get damaged than list everything that did get scratched, dented, or gouged. See the photos for examples of the very expensive speakers that look like they were dropped on the pavement. Despite my detailed description of what I needed to move, they had to call in an extra guy in order to get it done in a day. Fine. Something always goes at least slightly wrong when you move, and I could live with that. But when I booked the move, I told Mercedes explicitly that my storage bed would need to be taken apart in order to fit down a tight stairwell, and that movers always seem surprised by this when they arrive. She assured me the crew could handle it and was aware. One of the guys had a borderline tantrum about the bed and decompensated to the point that one of the others took over. Despite me telling them multiple times that the frame would not fit down the stairs without being taken apart in the middle, they attempted to shove it down the stairwell anyway.My bed is scratched beyond repair, the drawer gliders broke off as a result of them jamming the drawers back in, and they gouged the walls of the common area. I got yelled at by the HOA president and the damages were deducted from my security deposit. When we got to my new apartment, for some reason they put the furniture on the periphery and filled the main area with boxes. I had to ask them to at least place the heavy furniture where I actually wanted it. I've moved across country and twice in the Bay area in the last 4 years before this move without so much as a scratch to my furniture, so I didn't think I needed moving insurance. I would highly suggest that you avoid this company at all costs, but if for some reason you don't heed my warning, get the insurance. The damages to my bed alone would cost more than $1000 to repair with no guarantee they could fix everything. I've contacted Spartan many times. They have reimbursed me for the building damage, but it's been nearly 2 mon since I moved and I have yet to be reimbursed for any of the damages to my belongings. At this point, I'd rather save someone else the pain of using this company over collecting a few hundred dollars that doesn't begin to cover thousands of dollars of damage. I suspect you would see more unfavorable reviews here if you didn't have to sign a release in order to collect what little they are willing to pay for their damage. You've been warned! read more

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I would not recommend moving with Spartan. Poor communication, damaged furniture and did not wear masks in our home. They picked up our stuff fine, but the delivery was a mess. I got written confirmation that they would not delivery on Christmas Day and they gave us a window of the 26-29. On Christmas Eve, I got a call in the evening saying they would be arriving on Christmas Day. We were able to move the delivery date after some back and forth. As for the delivery itself, some of our furniture came damaged (chair legs completely bent, tables chipped in the corners) and we got a few items that were not ours. After telling the movers they didn't do anything about it. They also didn't wear masks in our house... Do not recommend. read more

Great experience with Spartan moving from SF to SoCal. There was great communication/coordination from Carlos to organize the Clutter drop off at the Spartan warehouse, and in organizing the delivery down south. The truck showed up on time and the guys handled everything with care. Huge shoutout to Mercedes for coordinating quotes, contracts, and payment on the front end. Unfortunate that others didn't have my experience... but I would use these guys again AND recommend to a friend for anything in-state. read more

It's a great experience, my move is from SF to NYC. Mercedes's gave me a lowest price(I quoted 3 others moving companies). Everything get well packed and delivered. One thing make it not perfect is the NY local deliver company(Road mover) missed the 1st appointment, but it's ok read more

This was the second move that Debbie at Spartan handled for me, they did such a great job, the movers were very professional and handled my items with care, they were on time, and very nice. I will do all of my moves through Debbie. read more

Spartan Van Lines did a fantastic job moving me and my gf from SF to OAK. Armando handled my booking. He was professional, friendly and personable. Caesar and crew showed up on time with a great attitude. They worked super hard and came to the job with plenty of free wardrobe boxes which they used for just about everything. I thought I was ready to go but realized I had some last minute things to pack(which seems to always be the case when moving). They were very accommodating and were so fast packing up that it took me by surprise. The pricing was very fair compared to all of the other moving companies I called. They charge double drive time from where you're moving to where you're going which is nice because a lot of other movers charge from the time they leave their location to your final destination which seems like a rip off to me. Bottom line: Good people, hard workers, fair price. read more

This is my first experience with a moving company and so far I only have good things to say about Spartan. My wife and I are moving to WA from the Bay Area, and after getting some quotes from different companies, we went with Spartan based on their quote, delivery time and yelp reviews. Josh came to our apartment and was very helpful in explaining the whole process as well as taking accurate inventory of our belongings, and was quick to respond to follow up emails. On move day, Chava, Diego and Yonatan showed up 15 minutes earlier than the schedule time and were very helpful, efficient and professional with packing our stuff. They were fast and packed everything properly as well as making sure that all the stuff that needed to go was packed. Hopefully they great experience will continue with the delivery of our items in a few days but I'm sure it will based on how things have gone so far. read more

Wow-- super impressive with Spartan! We're moving to Colorado and after shopping around for moving trucks, decided on Spartan. We found solid reviews all around for them and love that they are a family owned business. All of our interactions with the company -- from initial quote, to confirming the day before the pick-up, to working with the movers have been super positive, too (it's also worth noting how competitive their pricing was, as well). This was my first time working with a moving company as an adult, though moving around a lot growing up my family had some less than desirable experiences with other moving companies so I was pretty nervous doing into this. Our place isn't huge, but over time we've gotten some nice furniture and cooking supplies so I wanted to make sure everything got their safely. Not only were three movers (Chava, Quiqe, and Roberto) super nice and respectful, but they thoroughly wrapped up all our furniture (we did the rest of the packing ourselves). They wrapped big items in blankets, taped them up, and them wrapped them in shrink wrap. When we realized there were a few items we had forgotten about in the quote that we wanted included (my fiance's empty golf bag and extra rug), they were super accommodating and included them at extra cost. At one point, a box did make a tumble down our front steps (I think it was the first box going out), but they were super apologetic, went through the box with us to make sure everything was ok (which it was), gave us a discount for the trouble, and we shortly received three different phone calls from the home office to make sure everything was ok. It was one of those situations where a company shows you how trustworthy or great they are by how well and honestly they handle the problem and I am confident that everything will be more than ok. Thanks so much for everything Spartan Van Lines! Looking forward to meeting up with you in Colorado and *highly* recommend them to anyone looking to move out of the Bay Area. read more

The type of correspondence I have had with Spartan Van Lines since leaving this poor review has been sickening. The company first tried to evade responsibility for the damages they caused by saying, "Please contact me so we can clarify the matter and avoid further litigation." This to me sounds like a veiled threat to sue us for writing a bad review, and it's unclear to me if this is even legal. It certainly appears to violate the Yelp terms and conditions. After I gave them my order number to prove that I was indeed a customer of theirs, they tried to get me to sign a contract that would force me to take down my bad review for $350 dollars. I told them that for the $2k in damages they caused, and the amount of distress their employees put us under, $350 doesn't even make a dent in what is a fair reimbursement for what happened. They revised the contract to pay out $425 in exchange for taking down the review. I signed the contract, and instead of paying out that money they told me that my husband would need to sign the contract as well in order for us to receive the money. He refused to sign the contract and has asked me to double down on our statement here. If we lose out on a measly $425 refund on a $2k loss, but many potential customers are able to avoid losing $2000+, then we will take the hit on behalf of everyone else. Hopefully this company stops their shady business practices and takes responsibility for their mistakes. read more

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Spartan was my first experience with a moving company and so far they have exceeded my expectations. Starting with Josh, the relocation specialist, who came into my home to do a physical estimate. He had some helpful hints as to what types of boxes to buy. He was not a pushy sales guy while being persistent in calling me initially, which I appreciated. When you're trying to wrap up you're life for a move, sometimes you want someone to follow up when you forget. Today Chava, Cesar and Andres came to my place and within around 2+ hours, my place was empty. They were efficient and took care to wrap all my valuable furniture (bed frame, mattress, desk, etc) well with moving mats and packing tape. They always had a smile and were great to work with! One detail I noticed was that at the end of the move, Chava had me "check out" with Carlos, his supervisor. This is a great touch because it ensures that if the customer had a complaint, they had an ability to state it then. I had no complaints and only compliments. Thanks Spartan! I hope my review of the arrival of my stuff is as problem free and filled with compliments! (Will update) read more

Very happy with this moving company; Chava, Argi & Luis arrived at my house, promptly at 9am, and went the extra mile to make sure all of my belongings were wrapped, boxed and packaged properly, especially my more fragile items. In addition, everything was labeled and organized, which definitely makes the process much more smooth. The move was very efficient and the process was simple. Will be using this company again in the future. read more

Spartan was terrible. They're very helpful up until they do something wrong. We used them in November 2021 to move cross country from San Francisco to Austin. We didn't move much furniture, only a few important pieces, and they lost half of it! When they arrived, they kept pulling other peoples stuff off the truck..and I had to keep telling them certain things weren't ours..:not a good sign. Sure enough, they lost half of our stuff, including irreplaceable items. They make it nearly impossible to get a hold of a customer service person, and no one returned our repeated calls. I highly, highly discourage anyone from using them. read more

My family and I had a really great experience with Spartan! They made moving from San Francisco to Las Vegas super easy. It's a huge move, I know! Everyone we came in contact with at Spartan was friendly and professional. So, we really felt at ease and knew we were in good hands. We could not have asked for anything more. Well done and thank you, Spartan! We will refer any friends or family who may need you in the future. read more

I highly recommend this moving company. Spartan Van lines was moving perfection from A to Z . Starting with Debbie give me a quote and then working with me on the price. Now let me explain a little bit. I am a moving company's worst nightmare. When I gave her an inventory of what I wanted moved I was very Casual about it and did not include everything. This was not intentional it was just I've never done this before. then I was vacillating between selling all my furniture and not moving it or using a mover. Debbie was very informative and patient. She help me with the cost analysis between selling my furniture or having it moved and the benefits to each side. She wrote me estimates and then I change the parameters and she got me new estimates and I change the parameters and then she got me new new estimates. I think by the end of this move I had gotten probably 10 estimates from her with different items or TV boxes being included or TV stands with glass all sorts of nuances that I had no idea about prior to this move. Debbie rolled with the flow 100%. She gets a prize for patience. Thank you again Debbie!!! Now it's the day of the move and I am rushing rushing rushing. Jose from the team calls me and says he's going to be there in approximate 30 minutes, And I explain to him that I still have my bedroom closet to pack and would it be possible for him to go out to lunch or take a little longer than 30 minutes to get there. He tells me no problem at all I'll figure something out for me not to worry for me to just be relaxed and he understood how unnerving a move can be. Then his team gets there. It's three guys their names were Jose yordy yael. These guys were fantastic. They wrapped everything 100% 110% if that is such a thing. There were some things that I had forgotten that I had run out of room and it wasn't a bunch of stuff but it was enough that it would've jammed me up because I couldn't fly with it to New York, and they took care of it for me at no extra charge. I made them promise not to tell Debbie because I've gone back-and-forth with Debbie so much I was sure that she was going to hunt me down If she heard that I made any changes when they got there. Like I said they were courteous and professional and even a little bit funny some of them. They did a stellar job on my move. Then they went over everything with the paperwork they were very clear and concise had me sign statements as to what the work was performed and left. It was seamless. And the price was right... Anybody moving should definitely use Spartan van lines and ask for Debbie. read more

We moved from Bay Area to South Carolina and Spartan was GREAT from start to finish! All their employees were courteous, on time, knowledgeable, and helpful. They answered our questions - multiple questions - and were always responsive throughout the process. Will was great to work with! Spartan staff arrived to pick up our stuff on time and the delivery on the other end was perfect! No breakage; no damage; no extra charges; no problems! We have happily referred two friends to them and they have had similarly wonderful experiences! Highly recommend them!! read more

I moved from San Francisco to Raleigh, North Carolina and Mercedes helped me to get started. Carlos was the dispatcher. I like that you can send a video in of your inventory to get the quote rather than trying to guesstimate the volume. I had a great experience with my move and would recommend Spartan to anyone. read more

The good thing about Spartan Van Lines is that they are not a broker. In other words, they move your things. They don't outsource to a secondary moving company. And they come to your house to estimate the volume of goods to be moved, which is great compared to brokers who estimate from their desk. But that's where the goodness ends as far as I'm concerned. My initial in-home estimate for my two-bedroom apartment was 821 cubic feet. I was astounded, since just three years earlier I moved in with about 550-600 cubic feet of goods. I expressed my displeasure with the initial estimate and Spartan basically told me to go blow. Only when I promised to file a complaint with the Federal Motor Carrier Safety Administration did the company President respond and agree to come out and do another estimate. His estimate was 782 cubic feet. Not one to be gamed, I ordered a UPack trailer and packed and loaded it myself on 9/27/18. I used 9 feet of trailer, or 630 cubic feet. If I could have put the bulkhead in at 8 feet (not possible the way the trailer is laid out), I wouldn't have even needed that extra foot of trailer. That would have got me down to 558 cubic feet, or pretty much what I said I'd need at the start of all this. I'm sure Spartan does a good job with their moves, but be prepared for your estimate to be 25% higher than you actually need. read more

Many ... Many thanks to Chava and his crew. They arrived just as scheduled and went right to work. They all are friendly, efficient and professional. The team is helpful and courteous. I'm impressed with the extreme care taken for my furniture. As a veteran of about 8 moves I've seen it all. This team goes all out. My experience with Spartan Van Lines has been a positive experience from the beginning. Each person I've worked with has been professional and helpful. Keep up the good work, guys! read more

This was an awesome moving company and I've recommended them to people in real life. We moved form SF to Chicago moving a 1 br apt. They were about half the price of any other moving company (which made me nervous) but they delivered (that's a semi moving pun for you). We were fine with the potential wait time for our furniture in order to save money, but we got our stuff only a few days after we arrived, in our requested window! Everyone was helpful and polite, and I genuinely feel badly it's taken me so long to write this review. We had a small amount of damage to our furniture (a cheap table leg was very loose and a small unseeable chip off our lay-z-boy) but nothing big or expensive. Would definitely recommend them, and am bummed they are not in more locations/located in the midwest! read more

Spartan Van Lines was amazing. They were professional and efficient. I spoke with Mercedes over the phone planning my move and she followed up with a few calls to check status. I wasn't sure when I'll be moving depending on my apt. The movers did a great job. Quick and efficient. I did however loose a backing to an Iron Rod Easel however Cheryl in customer service accommodated my missing item by paying me for this lost item. All in all if I were to move again, I would definitely used them and call Mercedes directly. read more

Worse company I ever moved with! Our nightmare started with a quote that did change and went up days before the move. After lots of email exchange the price went down. Our move was from the Bay Area to NY/CT. Once we got our move the driver had 4 guys helping to unload. The guys had no idea that they had to assemble our furniture after unloading the truck. One of the guys was completely drunk and making me feel uncomfortable with his jokes. He ended up leaving earlier to take his mom to church on a Monday mid- day. The other guys tried to help but because o f a lack of experience putting furniture together and a lot of missing pieces, most of our furniture was left, completely packed, broken, or missing parts. Our bed is still on the floor as they left it because the parts are still missing. Our cabinets are broken and our belongings still in boxes because they company says they have no insurance that can pay for the damage. The things is that the furniture got damage and lost because of the lack of professionalism of the company. Our Noguchi table was wrapped in a blanket where both pieces where hiding each other creating deep dents. Our breakfast table has a crack underneath it and all sides have deep scratches and dings from not being wrapped properly. Our office chair is broken, our dinning room table was assembled incorrectly and is breaking due to pressure mounting in the wrong places. Our canvas was cut, our garbage cans have deep dings, our curtain rods were trashed as the were put together and were rubbing against each other scratching them from CA to CT. Basically all furniture that they packed has been damaged. I will attach pictures but feel free to contact me former pictures or to get a copy of the emails I have exchanged with them. Spartan response was that they could give me $900,00 for all the damage that they created by hiring inexperienced, unqualified and unprofessional people to do the job that they advertise will be done professionally by caring movers. Our damaged is valued in over $5,000,00 and they wont consider taking responsibility since they lack professionals to do job as advertised. Mark is not the owner and have not answered questions honestly. The company lack an interest to actually take care of the problem. read more

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Andres, Mario and Jonathan were fantastic. Incredibly kind, efficient and professional. They made our move stress-free. I highly recommend Spartan Van Lines. We are moving from San Francisco to Massachusetts and they were so great in getting our trip off to an easy start. Thanks guys! read more

Wow! Be wary of all of these 5 star reviews. Seriously! Where to even start with this company!? Do not believe it when you only see 5 star reviews, I was told by someone, especially in regards to moving companies. Now I know why! I am moving from the West Coast to the East Coast. Already stressful with a lot of moving parts (pun intended) My first contact with Spartan was a little over 7 weeks from my move date. I do not have a lot to move and I was very communicative and clear in what was being moved. If I had a change I let her know immediately. I was told that I could add or subtract to the items being moved. I made 3 or 4 changes and was clear as to what they were. Well, they were not heard or received clearly on the companies end. I was very cooperative and had got repeat myself 3-4 times about a couple of things. I knew exactly how many boxes are going as I numbered each box and labeled them. I said specifically what furniture items were going which were not many and then 3 days before they are supposed to pick up it becomes a convaluted mess of miscommunication and more cost. Did I get upset? Of course I did. And the manager tells me he has never had this happen with this salesperson and has never had someone get upset and angry. Seriously???? IT IS 3 DAYS BEFORE A MOVE CLEAR ACROSS THE U.S. Neither one of them took any responsibility for their miscommunication, lack of listening and hearing and they were putting all of the blame on me! WTH?!! All of my friends knew how thorough I was being with this move. The moving company is telling me that I said this and that I should have done that, when I was listening to them and following what I was told. I did nothing wrong except to get upset with the horrible way this was all managed 3 days before the biggest move and most stressful move of my life!! Very little understanding from these people. I am also putting in a complaint against them with the BBB. They should be ashamed of the way the responded. Wow! That is your response?! Unbelievable! Truly! You still take no responsibility in the lack of follow through on your companies actions. Anyone would have been frustrated with the lack on the part of your company and to say I was abusive because I was frustrated with the unbelievable lack of communication and follow through from your employee 3 days before I am moving across the country when I was more then organized and communicative for 7 weeks prior to the move, is beyond me! Go ahead and continue to blame me for your employees lack and your companies lack. Ridiculous! read more

we used Spartan van lines for our recent move and one box was missing. raised complaint and followed up for 2 weeks. no response from team.. Donot recommend this company as they are nice at time of service and will not pick our calls later. read more