Had another great experience with WDR and the owner Brad. This time the project was to replace the…read moreold gutters of the house with new ones. Brad explained all the different options I had to improve the coverage and flow of the gutters and made sure all my questions and open items were addressed. The crew showed up and completed all work as expected and handled questions and minor requests professionally. When the first rain hit, the gutters worked perfectly with no leaks or overflows. Would definitely hire this company again.

Brad Farr has done many roofs for me and my family. He does it right the first time and if need be…read morehe stands behind his work.

Folks at the Georgetown location were so helpful and quick. They even offered to show me the…read morefailed part so my teenage daughter could see. Really nice waiting area, even with an indoor playground! I highly recommend.

Main takeaway for efficiency: You can trust Bryan and his team, so stop researching and call All…read moreNation Restoration now! Want the details? Fantastic, because I have plenty of positive things to say about Bryan & Co. First of all, let's go back to trust. It's really hard to find companies and people you can trust, but Bryan is definitely one of those select few. He spent so much time on the phone with me explaining the details and process of the job I needed done. He never got frustrated with my endless questions or my indecisiveness. He taught me all about mold, mitigation, remediation, restoration, and the process for estimating costs. He set my anxious mind at ease, which is not an easy task. Then his team came and did a great job! All of the recon companies mentioned they were worried the counter top would get broken during demo, so Bryan sent his counter top guy out to take it off. Success! Counter top stayed intact as did everything else that should have. Here's a very impressive thing: Bryan accurately estimated a job that someone (who will remain nameless) gave to a company with a lower initial estimate. Not shockingly, when the job was done, the bill was what Bryan quoted from the beginning. I tell this story so you know that even if his estimate is higher, it doesn't mean ANR is going to be more expensive. It just means they are more accurate, up front, and honest. So again, stop wasting time reading and getting tons of quotes. Certainly don't make the mistake of going with a low-ball company. Just call Bryan and rest assured All Nation will do right by you and the job will be done right.

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

Landon and his crew were fantastic helping me out after I accidentally flooded my kitchen trying to…read morefix my dishwasher. Landon explained the whole process and was very patient with any question I had. Highly recommend them & would absolutely call them again if needed.

We asked them to come out after a toilet leak back in March 2025. They were great in the moment,…read morebut after being paid by out IN FULL by our insurance company, they raised the price and asked us to sign something saying that they were to be paid even more money (which we refused because again they were paid in full). Now they are harassing us for the so-called remaining balance. We have repeatedly explained to them that they were paid the agreed upon amount of $11k+, but we are still getting emails from them asking for more money. I wish I had called an entirely different company for my house flood rather than rely on the Google search I had to do that morning. Hopefully, this review will help you avoid a terrible mistake.

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I was delighted with the work Twin Pillars did for me. They were efficient, knew what they were…read moredoing, and utterly pleasant which is what you want in people doing service work like this. I would hire them again in a heartbeat.

Do not use this company. They misrepresent themselves as working with ins carriers, but they will…read morenot match their pricing and then stick you with an inflated bill and threaten you with legal action if you do not pay it, terrible company with terrible ethics

Could not reach an agreement with insurance and tried to leave equipment over the holiday weekend…read moreto charge extra. Predatory, but was able to perform the repair work. Just question everything but paying.

Wow! Ace Roofing really saved the day for us during our home sale…read more We were in the middle of selling our house here in Austin when a roof inspection came back with a laundry list of repairs. After getting a few estimates, Ace Roofing was the clear winner. What really earned the 5 stars: The Price: Their quote was significantly more affordable than the initial inspection report estimates. It made a huge difference in our closing costs. The Owner Connection: I was impressed that DJ, the owner, actually came out to our house to meet us personally. You don't see that kind of local, hands-on service much anymore. The Paperwork: Garry, the project manager, provided full photos and documentation of all the work they accomplished. Having those photos to show the buyers gave them peace of mind that the work was done well. If you're looking for an honest, reliable roofer in the Austin area who won't overcharge you, definitely give these guys a call. So glad I reached out to them!

Adam did an amazing job for us! He was professional, honest, kind and got our roof fixed in record…read moretime for a fair price. After my great experience my mom is now also using his services. I would give him more stars if i could!!

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

[Update] LOA reached out to me after seeing my complaint. They acknowledged that the placement of…read morethe scuppers could have been handled better and agreed to issue a refund for the gutter installation. In addition, they assured me that they would send someone to inspect the ponding water if the issue worsens during next year's rainy season. I appreciate that they took customer feedback seriously, and as a result, I've updated my rating from 3 stars to 5 stars. Context: I recently bought a house with a flat roof. This flat roof has 3 major areas. Because the original roof was poorly done, I decided to replace 2 parts of the 3. I hired LOA to install a 135mil TPO roof for this residential house. They came and installed the TPO from October 21 to 25, 2025. The total project costed $18,280. As I just bought the house, I paid the full amount out of my own pocket. My experience with LOA was a bit mixed. I will start from the positive side. Their price was competitive. I got 3 roofers to give me quotes for 80mil TPO and all had great reviews on both Yelp and Google. The highest quote was around $24K and the lowest one was around $16k. LOA's original quote ($16680) was in the middle but was very similar to the lowest one. Additionally, their sales representative was very responsive and helpful and that was one major reason why I chose LOA over the lowest one. After I decided to hire LOA, they even offered me 135mil if I added $1K because they had some leftover 135mil from another commercial project and I decided to take it. Basically the experience before the actual installation started was very positive. However, after the installation actually got started, the experience was mixed. First of all, they changed the crew just a couple of days before the installation because LOA got a big commercial project and that crew was assigned to that commercial project. But they told me the new crew was also experienced and ensured that I didn't need to worry about it. But what happened next didn't seem to show the new crew was that competent -- Initially I was told the whole installation would take 1 day, but in fact, it took the crew 5 days to complete. For me, taking longer time to complete the installation was not a big issue because I'd rather them do it right. Later they told me one of the reasons why the new crew spent so much time was because the new crew actually replaced all 3 parts of the roof rather than just 2 parts. This was a nice surprise since they didn't charge me more for that. But apparently there was a communication issue between LOA and the crew. Additionally, because of the installation delay, the weather changed and we got a bit of rain before the installation was fully completed, but they told me the roof was mechanically sealed so I didn't need to worry about the rain during the installation. When the rain actually came after the entire roof was installed, that was when the problems began. The first problem was the placement of the scuppers: two of them were positioned right above my wooden deck. Whenever it rained, water poured straight onto the deck. After I complained, LOA explained that the original roof had been designed that way. Although they could have positioned the scuppers in different places, they said they simply followed the original design since I hadn't specifically asked for changes. I found this frustrating -- I'm not a professional roofer and as a new homeowner I expected them to use their expertise to warn me about potential issues like this in advance. Unfortunately, they didn't consider the bigger picture when installing the roof. Anyway, as I felt I couldn't entirely blame LOA, I decided to spend additional $600 for them to install a gutter to redirect the water away from the deck. The second problem was ponding water. Even 36 hours after the rain had stopped, I could still see standing waters in at least 3 areas of the roof. One of these spots (number 1 in the photo) was exactly where the original roof had issues. Even worse, two of the ponding areas (number 1 and 2 in the photo) were located on the seams. I raised this concern with LOA again, but they said they wouldn't worry unless the waster remained for more than 4 days -- despite the fact that information from other roofers' websites suggests ponding water could be a concern if it lasts 24-48 hours. LOA told me they would eventually come back and apply some lower-grade TPO over the seams when they had leftover material from other projects. I don't know when they will do it but for now, I'll wait for them to do that since it's not the rainy season yet. I hope it will address the ponding issue. I also plan to monitor the roof during the rainy season in May and June to see if the water persists for more than four days.

I worked with Jay Curry and had a great experience. He was professional, patient, went above and…read morebeyond and communicates well. I have a one story downstairs addition connected to a 2 story wall of the mainhouse and have a complex leak issue at the corner. He gave me good options for a permanent fix. I would not hesitate to work with him.

Had an emergency sewage blockage at our house with my 91 year old mother-in-law at the house on…read morehospice. A call to Roto Rooter in the middle of the afternoon had Jerimiah and Chris come to the house to determine the next steps. They arranged to have the team of Edgar, Nathanial, and Roberto at the house in the morning and in one day they had solved the problem. Much thanks to the dispatch team and all the team members that helped us out. We are very grateful for your excellent service and customer service. I highly recommend Roto Rooter for any of your plumbing needs.

I had a kitchen flood and because it was an active water loss situation, I understandably moved…read morequickly with mitigation services. When the Roto-Rooter supervisor came out that evening he gave me a whole song and dance about how they would work with insurance, it would be fully covered, etc. while providing me with quite a large range of estimate. At certain points he even said he was quoting "high" so it would help the coverage. The final invoice ended up being so dramatically higher than what my insurance company and their independent third-party reviewer determined was reasonable and customary for the work performed that they could not come to an agreement. Even after revisions, there remained a significant dispute regarding pricing and scope which I am responsible for. Throughout this process, I was caught in the middle between Roto-Rooter and Nationwide/Accuserve, despite having no meaningful involvement in directing the mitigation scope, equipment usage, or pricing decisions during the emergency response itself. Communication from Roto-Rooter throughout the billing process was inconsistent and contradictory. I received multiple notices threatening collections activity, liens, and a Notice to Owner while the invoice was still actively under review and while the insurance company was in the process of issuing payment for the undisputed amount. This created a tremendous amount of unnecessary stress during an already difficult home restoration process. My advice to anyone using emergency mitigation services is: - Don't use this company - Ask detailed questions about billing and insurance negotiations upfront especially as RotoRooter is known to "overcharge" insurance and when they don't pay make it the liability of the homeowner - Request itemized documentation early - Understand exactly what you are signing regarding payment responsibility - Be prepared for potential disputes between mitigation vendors and insurance reviewers I understand emergency mitigation work is expensive and time-sensitive, but I do not believe homeowners should be placed in the middle of prolonged billing disputes between vendors and insurers while simultaneously facing threats of collections or liens before the insurance review process has fully concluded. The only bright spot were the technicians who actually did the work were professional, responsive, and seemed to know what they were doing.