Stress? What stress when you're getting pampered here! Highly recommend a massage and facial! Oh la la

Bought the highest membership. Booked a massage. Assuming I would get the massage my membership included, turns out I was booked for the 60 min vs 110. Makes me wonder if I was being overcharged then the money was perhaps pocketed? When I called Julie, the receptionist out on it, she made it feel like it was my fault "that's the massage you booked" Julie could use a dose of customer service training. It should be a welcoming experience but it feels more like an inconvenience to her. Have had lots of facials in the past. Have not been impressed with the facials here. I had no idea of it was the facials I paid for w my membership. The esthetician never massaged my hands or feet. Cancelled my membership read more

Best mani/pedi I have ever had. When I first arrived as a walk-in I only had about a 5 min wait. Justin was my nail tech. He did such a great job! Most relaxing experience I have had at local nail shops. I will definitely be going there and requesting him next time read more

Rude, curt, and condescending receptionist. How the front of house treats a customer can make or break an experience. I would not consider revisiting due to this behavior. read more

i booked a prenatal massage, only to arrive and be told (rudely!) that my appointment was with a masseuse who wasn't trained in prenatal massage. Terrible customer service, incompetent and rude front staff, and crappy Website. I do NOT recommend. I booked a prenatal massage at Hand and Stone and am feeling great about the shift! read more

The massage itself was good and professional. The front desk woman on the other hand... holy crap. Unprofessionalism at its highest I've ever seen. Spavia really needs to take all these reviews into consideration regarding her. I'll never go back because of that woman. read more

I had a very strange massage with Cyrni aka Cece Babie. She was rough with me and it was very strange. She wouldn't massage my ankles because of a little dirt from a morning trail run. She could have easily wiped it off and fulfilled her job as a masseuse. She didn't seem to know what she was doing during the massage which led me to wonder if she is actually licensed. And, what is really going on in that spa? She has a tattoo of a playboy bunny which made me further wonder about her 'work.' Stay away from this spa. I have never had such a terrible massage that left me feeling very uncomfortable. read more

My sister, mother, and I went here for a girl's day facial. The experience started out very pleasant. Booking was relatively easy, and the front desk staff were nice and welcoming. We filled out some lengthy electronic forms when we arrived to inform our specialists of our skin needs and service preferences. The forms seemed to be an unnecessary waste of time as none of us got our music preference, and my sister didn't get her massage strength preference. Also, we all opted for no talking during the facials, and only my specialist followed that request. At the end of our facials, we discussed our experiences. I had an overall good experience but felt my specialist could've filled the time more. There was about 15 minutes in total in which she wasn't treating me. So, the 70-minute facial was only actually like 55 minutes or less. Also, I assumed the $30 boost would be added to my treatment, but instead, it took to place of another part of the facial. My mother said she had a great experience. However, this was her first facial since childhood, so she had a low bar. She did, however, mention that she also felt the time was shorter than stated. The stated length of the brightening oxygen lift facial is what actually made us choose Spavia over other options, so we were quite disappointed they cheated us out of our time. My sister had the worst experience. She said her specialist was very inexperienced, lacked confidence, and spent most of her facial filling up time by searching for areas to do unneeded extractions and causing more issues on her face. When she told the front desk of her negative experience, he did nothing to help her. At nearly $200 each for our facials+boost selections, we didn't feel this place was a great value. The money would've been much better spent at a different spa. read more

Had to cancel my upcoming services, cancelled 5 days before the appointments and the receptionist/scheduler had an attitude the entire conversation. I won't go there and this was going to be mine and my sister's first experience there. Needless to say I won't be rescheduling. I work a front desk and first impression goes along way. read more

This was my first time at Spavia. I had a Brazilian wax and a detox wrap. - Brazilian wax was hell! She had cheap wax that made the waxing awful. Her warmer kept overheating where the wax was to hot . I notify her several times the wax was too hot. She was a nice girl just too inexperience. I am not completely wax she state we will get it all next time. Lol there won't be a next time ever! I came home to wax residue. Lol this place is a joke. Next was my detox wrap as someone said earlier it's not your entire body that they put the product on . This girl Emily seemed inexperienced as well. The biggest complaint I had with her was her breath smelled sooo bad when she was giving me my scalp massage I swear I threw up in my mouth a couple of times. I paid 219.00 today and I walked out of there just as stress as when I walked in. This place is in a great location but that's the only thing great about it. Please find somewhere else to go . read more

Unfortunately I do not recommend this spa. Massage was more rubbing and tapping, hardly any kneading. We were in the couples room and my husbands therapist kept squeezing a bottle that was running out so the noise was very disruptive as well as her rolling her stool around and dropping the lotion bottle. My therapist said he was going to periodically check in and never did so i had to ask for more pressure. He at one time slammed a pillow next to my head and it was very disruptive. When he was massaging my feet he was carelessly throwing the lotion bottle in between my legs on the bed which was disruptive. I could also feel my therapist breathing in me which was not very pleasant. The relaxation room was fine but no one asked if we wanted anything so I had to ask for tea when someone happened to walk by. Definitely not worth the money spent and will not return unfortunately. Hardly any amenities in the shower. The light was out in the shower and there was no lotion even tho there was a sign next to the towels to enjoy their lotion. Overall not a relaxing experience unfortunately :/ read more

Massage itself was great, melody did an excellent job with my deep tissue massage. Spa is clean and the amenities are simple but high quality. The actual experience itself is very good. However, I am taking two stars off for the following reasons: 1. The website is confusing and unclear with regards to what you actually get from your membership. For the record, the Premier membership gets you an 80 minute relaxation massage but only a 60 minute deep tissue massage. The bring a friend discount cannot be used for deep tissue massages, relaxation only. Membership bought in the store charges monthly, but if you try to purchase online it charges a half years worth up front. They really need to clarify the fine print of each membership level and what's included. "Signature", "premier", and "ultimate" is not clear at all. 2. The lady at the front desk (gray hair) did not respond well to my questions after treatment. I wanted to purchase a membership and use my credit to the deep tissue massage. Her response was very anxious and I immediately felt unwelcome, as if my question was rude and unwanted. Her response was confusing, so I asked exactly how much I would be charged that day, so I could figure out if a membership would be worth it. She could only give a ballpark answer but told me that she could not tell me the exact amount. I swiped my card and didn't get a receipt or anything so I still don't know how much I was charged. Generally felt very uncared for. I then tried asking about the membership details and how the bring-a-friend perk works, and again her responses had this anxious, rushed and bothered tone which made me feel out of place. I see other Yelp reviews saying the same thing and honestly I'm pretty easy going so I didn't expect it to be an issue. But I felt very uncomfortable with the front receptionist and didn't feel welcome to ask questions which were honestly quite reasonable. It added stress to the end of a visit that was supposed to relieve stress. Bottom line: If you're paying for a membership you should be welcomed to ask as many questions as you need to fully understand what you're getting and how it works. I'll be back because the massage itself was nice and I had already paid for my membership, but I hope the front door service is improved otherwise I may go elsewhere in the future. read more

I've been very fortunate to of been to several up scale spas due to my husbands work travel . Go somewhere else. I asked for a relaxing massage and felt so much pressure on shoulders thought my face would go through the front pillow I was laying on. The woman was somewhat rude and referred to me as mama . And sniped at me for not laying my arms by my side right . Front desk receptionist not very warm and atmosphere felt very strip mallish read more

I would not recommend coming here. i had the Nourishing Antioxidant wrap. They did not do the whole body. My ankles to my knees, my upper arm to wrist and then back only. Then when came time to do my back at the end. I was asked to sit up so they could work the product into my back. Not relaxing at all. I also had to fill out a questionnaire one asked what kind of music I preferred, she played instrumental instead of the ocean like I had requested. It was honestly the most disappointing experience I've had at a spa and I've experience multiple spas across the country over the years. I hate to even complain. I don't want anyone to be misinformed like I was. It's fine if that's all you do for that treatment, but be more descriptive so we can make choices. So unfortunate. read more

M. Dennis and Destiny were excellent professionals. I loved the treatment, although the receptionist was not very friendly. She is afraid to give her name all the time I call her. She did give me the tip and taxes in a close amount and did not send my receipt by mail (her option) as she promised. read more

Lovely atmosphere and JULIE at the desk was very kind. Nice Changing areas. Offer of tea or water. Robes and slippers. I filled out a form with music, pressure, level of conversation, lotion preferences--, all that part was great. The Massage Therapist was M-Jakob. Seems he did not read my intake form. Too chatty and in subjects that ignite stress rather than relaxation. As a first time customer I should've been offered the 20% discount but because it was Martin Luther King day I was not. after the massage they should've given me this discount because I was less than satisfied and knew my therapist was talking too much because they heard him! With so many massage options, why should I return here? read more

I was a little nervous after reading some old reviews, but I had a great experience. The front desk staff was courteous and I had a very nice, relaxing facial. I would definitely use this location again. read more

My husband and I recent had a couples massage this weekend and we thoroughly enjoyed ourselves! We will defiantely be back and are considering the monthly massage package. PROS- Location, is in a new shopping Cntr. You can walk to grab a bite to eat afterward or do some shopping across the street. Environment, very clean and calming. Instead of immediately disrobbing, you pick your massage scent and put cloths in a locker (putting a robe and sandals on) to relax with hot neck towels and water or tea. Area is very Zen! You also get to pick your own music/sounds or can bring your own docking station. Friendly, owners and staff are friendly. Very welcoming environment. Ending, you are not rushed out. You can drink your water or tea and return to the relaxation room. I stayed for about 15 minutes. CON Parking, because it is in a shopping Cntr the parking can be limited unless you opt to park in the garage. Pricey, because the experience is not your run of the mill (i.e. Massage Envy), do not expect to pay $50 for an hour massage. You get you what you pay for!!! read more

This is one of my favorite places. They have always treated me like family. They have asked about work, my shoulder surgeries and consoled me about my mom's death. It seems a bit much, but this is how close I feel to the owners. Now about the services, I have had facials, hydro dermal abrasions, deep tissue massages and my new favorite the salt stone massage. That was most relaxing massage I have ever had. I can't wait to go back. I highly recommend the membership. Get the bang for your dollar. read more

Wonderful experience. The people at the front desk were so friendly, great check-in process. Massage therapist was Melody, she was fantastic. She followed my preference form to a T. I will definitely be back. read more

Spavia Day Spa - Rookwood - Changing area - Day Spas Near Me - Cincinnati, Ohio

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This was my first visit to Spavia in Rookwood. I was gifted the "Relaxation Package" and unfortunately will never be a return guest. Tom was accommodating to scheduling my preferences but the overall lack of professionalism and experience from the majority of the staff was a disappointment. I'm addition, the female receptionist didn't acknowledge my presence, ask how my services were, nor say hello in return. I need to get a massage from another spa to relax from that stressful experience. read more

Spavia Day Spa Relaxation Spa was ABSOLUTELY AMAZING. Dennis gave me my massage. He is extremely talented and was able to work out my pain in my back and neck. I feel wonderful. I have had many massages in my life and Dennis is by far one of the best. Thank you! read more

I'm not a massage expert by any means, but Spavia was exactly the "escape" I was hoping for when I booked my 60-minute birthday massage! While researching massages via Yelp, I noticed Spavia had rave reviews, which is surprising given the unassuming exterior. I immediately went to the website to book with Melissa (thanks to a recommendation from a trusty Yelper) - only to find they offer $30 off for new clients... score! My $90 massage quickly dropped to $60 and I was a happy camper! As soon as I walked in, the receptionist greeted me by name and asked me to fill out a questionnaire. I was given the option of what music I preferred to hear, what scent of lotion I wanted to smell, and - best of all - what level of conversation was acceptable with my masseuse (no awkward, forced conversation - yay!) I was then taken back to my own personal locker where I stored my belongings and prepped for my hour of relaxation. Melissa was as sweet as can be and asked if I had any "problem areas" she should focus on or be aware of. I loved the entire experience, and - as always - the time flew by! As I was leaving, I was informed that they offer spa memberships starting at $59 which include a monthly 60-minute massage. How tempting! I will most definitely be back! read more

I recently graduated nursing school and my parents bought me the relaxation package. I scheduled it the afternoon before my NCLEX and was treated to my first ever 60 minute massage and 60 minute facial. It must have done the trick because I passed and was at total ease after! The place is beautiful and ran so well. Everyone was so polite and friendly. They really made me feel special. Troy performed my 60 minute massage and I was absolutely speechless. I could feel the tension and stress leaving my body. Absolutely 10/10 and he set the bar so high for my massage expectations. In between sessions I enjoyed heated neck warmers, ice cold, water, and tea in the relaxation waiting room. It was so calming. I then got the essential signature facial done by Lauri. I have sensitive skin to products that sometimes just burns my face but every product she used on my face did wonders! My skin looked flawless and so healthy. She even wrote up a suggestion card to take home of products and tools to use in my skin care routine. I cannot recommend this place enough. They are all so professional. Everyone went above and beyond to make my relaxation day amazing. I will be returning for future visits! read more

We have been members here for a couple of years. The space is soothing and my husband and I enjoy the couples massage. We generally have the 80 minute relaxation massage, but have also tried the hot stone and facials. Tom and Julie, the owners, are delightful hosts. Our only complaint is the high turnover in therapists that creates an inconsistent experience. read more

Please, PLEASE save your money and go elsewhere. Other than the exterior being aesthetically pleasing, the employees aren't knowledgable or experienced enough to pay for what you get. Some of my experiences: -During my entire massage the masseuse wore her huge Dr. Dre BEATS headphones while massaging me. -During a second massage I was so frustrated because the woman took at least 2 minutes to herself every time she poured the oil in her hands. That adds up throughout a 1 hr massage. -Received a facial and nothing was catered to my skin type. I told the aesthetician my face felt like it was on fire and instead of listening to me she insisted that a lot of people say that but to give it some time. I urge you. Please, don't go here or become a member here. It's not worth your time or money to feel like you're getting a massage or facial done by someone who hasn't graduated from their program yet. read more

OK. I don't usually take the time to write reviews when I've had a poor experience at a business. It takes a lot for me to get to this point. My first step when I am unhappy with an experience I've had with a business is to reach out to them through their "Contact Us" function, to give them the opportunity to make it right BEFORE I go and tell the internet about it. I did that with Spavia. I wrote a civil but strongly-worded note about my experience and in it requested a response. And I got NOTHING. NADA. I heard not a word from them, and it was weeks ago that I sent it. I think I'm most annoyed that they never even responded to my comment, even if they didn't plan to do anything about it. So now I'm here. This was my second visit to Spavia. I will say, my first visit was Ah-mazing, relaxing and wonderful. But that was when they first opened, and I can see a lot has changed. When I walked in, a woman behind the desk was talking very loudly and angrily on the phone, and the man behind the desk didn't even smile at me as he asked for my name and appointment time. Not a very serene start to what was supposed to be my time for relaxation. My actual massage was just ok. She asked me if there were any areas I didn't want her to go near, and I told her my palms, which I have a weird aversion to people touching. But, she clearly just completely forgot about this request because she went to town on my first hand, and then obviously remembered later because she then hardly touched my other arm all together. I had asked her to spend a little more time on my calves and hamstrings, but she ended up only spending a total of about 3 minutes between both legs. I felt like she just completely disregarded my requests. All this I was planning on letting go because after all, its a Groupon massage, so I'm not paying full price.....or so I thought. When I went to pay and showed my Groupon, the man told me the Groupon is not valid on Saturdays, which it was. He then said what they have done before is they could waive the 6 month requirement so i can come back before my Groupon expires to use it. OK, its totally my fault for not reading all the fine print...but if you've had this issue before, why didn't you tell me this up front BEFORE the massage? and if you're able to waive the 6 month requirement, why cant you waive the Saturday requirement?? I ended up having to pay $130 for a below-average massage, and am now stuck with a Groupon I don't want to use, and can't return because they are ignoring my request. read more

Girlfriend wanted couples massage, apprehensively, I accepted which I should not have. Let me start from the beginning to insure impartiality: Between 2 visits at Lif Spa (https://www.yelp.com/biz/lif-spa-cincinnati-3), 4+ visits at Tri-County Spine and Rehab (https://www.yelp.com/biz/tri-county-spine-and-rehab-west-chester), having helped put an ex through massage therapy school (https://shischool.com/license.html) and lived with for 3 years practicing at Spaaaaah and then East Kemper Chiro (https://www.yelp.com/biz/east-kemper-chiropractic-and-spaaaah-for-medical-wellness-cincinnati I think they must have merged years ago), and now currently having lived with an attending physician with no shortage of OM technique and competent medical massage in addition to having worked in clinical education myself where we graded/critique 1st and 2nd yr med students, often in this very regard. I'm confident to say without any pretense or bragging, I know a fair bit having learned whether I wanted to or not across a host of several therapists and medical professionals. That said, I'm uncertain my therapist here did. Specifically requested "firm" (hardest massage) and it was a very cursory, soft-touched Swedish massage (weak and ineffective). Essentially, 60 min of someone lotioning me rather than muscle relief. Specifically mentioned SI joint issue (see above massage therapy, chiro, and PT through TriCounty Ortho) and of late, a particularly aggravated right trapezius at sign-in for initial documentation/preferences and again, to my therapist. Seemed to actively avoid said areas surprisingly. Furthermore, given nature of ortho ailment (see Piriformis Syndrome), she specifically made a half-hearted attempt through the heated blanket for perhaps 10 sec. When questioned why as it's considerably less effective, not working, reasoning, if it was personal issue, etc., "Company policy" was my reply. Fair enough, I conceded, but was puzzled as it wasn't at ALL THE ABOVE VENUES. At Spavia, however, this is NOT THE CASE as today in fact, my g/f, in an adjoining room, same massage, billing, everything but with "Jacob", found otherwise having full stretching, normal contact, aggressive and actual "firm" massage (as requested) in a competent, professional capacity. Not an outlier. Same thing with prior visit. My session was an exception, I was lied to about policy, or my therapist was not willing to perform her job description despite medical variable they asked to know about at sign in and start and specific request to address it/traps during. There would be no stretching, peripheral movement/extras, questions as to how this came to be, if what she was doing was working/feedback (it wasn't), any specific addressing of the actual areas specifically requested. But plenty of incidental conversation, an over abundance of lotion, and a sort of awkward, tepid 60 min of "meh". Objectively speaking, I've had better massages from untrained ppl. Admittedly smaller issues: ask if client wants variable ambient music, soundscapes, New Age'y fare, or iPod. Went for the iPod, but nope. House decided that one as well. 1 or more hand towels in bathroom/changing had distinct old/rancid lipid smell. Hard to launder, I understand, but we didn't do all those linens like clockwork for years for nothing. I would prefer not to get a skin infection. Reception could use some polishing. A bit brusque on phone and otherwise. One interruption too many, I think. IDK, maybe she was having a rough day, but I've been reprimanded for less at admissions for 8 yrs steady in a formal white collar capacity. Apart from that, ambiance is quite nice. Individual showers (nice if you're slathered in too much lotion?), lockers, fixtures, trim, the usual trappings as well. Pretty, aesthetically pleasing. But truth be told, I'd rather pay/the focus stay on the massage (or facial or whatever's your bag) not the window dressing. Tea or water after, heated pillow which did more for the traps than the massage, but little victories, right? $80/massage for each of us. I guess I drew the short straw but I can safely say for ANY paid massage or medical co-paid, this was the runt of the litter, I'm afraid. Maybe they're awesome at facials and the rest. read more

I was given a massage as a birthday gift after running a marathon and let me just say WOW. It was my first massage but Julie, the owner, made me feel completely at ease from the moment I walked in the door. I had Monique as my therapist and she was amazing. Asked me my preferences and honored my requests. Was a WONDERFUL experience and will definitely be back. Highly recommend! read more

I have called twice to set up an appointment and both times have spoken to the Stacy. As a front desk assistant, you'd think this spa would hire someone who is professional and kind, especially considering I am calling a spa! Both times I've called to set up an appointment she picks up the phone with an attitude. Her tone is passive aggressive. It's a shame, because the spa has such positive reviews as far as the service but I think customers probably are scared to mention how rude customer service in the front desk is. This has pushed away one customer from using their services, and I'm sure I am not the first person to experience this negativity over the phone. read more

Always a great massage tailored exactly to my situation and requests. I go often and highly recommend it to keep you feeling good, mind and body. Owners are sweet and go above and beyond. read more

I don't really know where to start but this was the worst massage I have ever had. I left feeling like nothing happened. The lady at the front desk who I think was the owner was not friendly and made me feel like I didn't belong here. The massage therapist was just ok. I have had other massages and I felt relaxed and great. I could barely feel them working on me. I will certainly never go back!!! read more

I had a fabulous 80 min prenatal massage with Kirstyn! It was very relaxing, but also perfectly targeted my sore muscles. It was the best massage I've ever had! I like how I was able to choose my lotion scent and no conversation. (I've had others elsewhere who won't quit talking!) The place is very nice and relaxing. I liked the option of tea, water, and a warm neck wrap as I waited. I can't wait to return! read more

It takes a good deal for me to be upset and continue to go on to write a review but I was horrified with my experience at Spavia today. I was very excited for my first facial as I had been looking at a couple different places and chose this one based on the ability for microdermabrasion. I selected the hydraderm décolleté which was priced for 30 minutes and $45 this was described as. "Microdermabrasion evens skin tone, refines pores, and minimizes the appearance of sun damage, acne scarring, age spots and fine lines. While one treatment can yield results, we recommend a series of six treatments, particularly when the goal is to reduce hyperpigmentation, fine lines, and scarring. Look your best. Helps to even skin tone, refine pores and minimize the appearance of sun damage, acne scarring, age spots and fine lines. While one treatment can yield some results, we recommend a series of six treatments, particularly when the goal is to reduce hyperpigmentation, fine lines and scarring. ** not available in all locations." There were two other listed: premier hydraderm, and ultimate hydraderm, which both sounded more premium and for my first time I was just wanting the lesser choice which led me to choose the hydraderm décolleté which was priced for $45 for 30 minutes. Having never experienced a facial or spa treatment, I thought 'décolleté' was a term for lighter/delicate rather than premium. Super excited to get my first facial, I walk with a little pep in my step to my appointment. I walk in and was greeted by a stale look from a woman that would barely look up from the computer. I was the only person in the small lobby but was treated as if it was a bother I was there. She rudely said 'What are you here for?' as opposed to a friendly 'Hi how are you?" or a nicer way of asking the service I made an appointment for. After telling her I had an appointment at 10 am for the Hydraderm She mentioned rudely how they attempted to call me last night to confirm my appt. but I did not answer. She went on to say 'You do know the décolleté is just for the neck and chest, right??' peering over her glasses. I, surprised, chuckled at myself and said 'Oh gosh! No, I had no idea!' she rolled her eyes and said thats what they were wanting to discuss on the phone. Knowing this wasn't the service I wanted, I asked if it were possible to change it to my face. She scoffed and said 'sure' and proceeded to give me the form to show what I needed to fill out. As I am filling this new form out, I asked if there was a pricing difference thinking surely she would have told me if there was one. She replied, still not making eye contact with me, 'well yeah, of course there is.' I had to proceed to ask what the dollar value was and told me this one was $109. Thinking I was coming in and spending $45 and jumping to $109 was not something I wanted to do. So I paused and kindly said 'I'm so sorry but I don't think I'll be getting anything. that is a little out of my budget and I don't want to be financially irresponsible.' She looks at me flabbergasted as if I am a peasant who admits to not being able to afford that and replies, 'you're seriously not going to get anything?" so I said no mentioning I wasn't prepared to spend that and was returning the paper to the desk. She continued to RUDELY tell me she will need to charge me the cancelation fee of my appt. at 50% of the rate in which I signed up for and reached out saying she needs my card. I am STUNNED in the way she had carried herself during this whole encounter and just handed her my card. I take part responsibility for not knowing the service I signed up for; however, there was nowhere in the description saying it was solely neck and chest, and above all, I cannot believe the rude and condescending client service provided. As someone who has worked in client services and professionally client success, there was no reason for her stale and cold demeanor. I would have expected someone to Kindly explain this misunderstanding and even explain other options that may appeal to me around the same price point I had paid for originally, rather than rudely asking for my card for the cancelation fee. i admit my mistakes and would've proudly paid the cancelation fee knowing that was my only options and vetting other options and services. for example, if she would've said an express massage was $60, i likely would've used my money that way to not lose money in general. I was really excited and rooting for this place to be my first and best experience to write about. However, I have nothing but negative mentions of Spavia. read more

Wow, I wish I read reviews first, front desk is super rude - nice until you decide to suspend your membership! I stuck with them when they had to close in the spring only to find out you can't use more than one credit a month, and you can't use the credit unless you are active (paid that month for another credit). Once I asked for a suspension she agreed but then hung up on me when I thanked her. I immediately called back and after holding for 10 minutes I approved another charge for another month so I could use my credit from April in order to close my account. Great concept for spa service but poor customer service means I'll take my business somewhere else. read more

I'm in the service industry so I have high expectations. I've had a membership with a competitor (Massage Envy) in the past, and let me just say, this is like comparing apples to oranges. First, Julie and Tom were more than gracious at the front desk. A major benefit it that you can completely customize your experience, from lotion used, music played, touch, level of communication, etc. While I was filling out my paperwork, another customer came in to purchase a gift certificate. They asked the name of the person associated with the gift certificate in case it was lost, a nice touch! When I was ready I was led to an extremely clean, well appointed locker room, where I was able to store my clothes and personal affects, and change into a robe and sandals. A shower was also available to me. (There amenities were also something not found at Massage Envy). I relaxed in the waiting area, with a warm wrap and water and tea available to me before my hot stone massage. My massage was customized to my needs and was "checked in" with an appropriate amount in regards to pressure and heat of the stones. I was a puddle after my 60 minutes with Asenath. After my massage, I was given my choice of water or hot tea, another selection that wasn't available to me at Massage Envy. I was able to enjoy my beverage, with another heated neck wrap, at my leisure in the private waiting room. Check out was easy, the membership was mentioned but it was truly a "zero pressure" conversation. I can't wait to book my next service! read more

I'm currently 32 weeks pregnant and went in for my 3rd prenatal massage (Melody is amazing and the sweetest!). I will say however, the female owner on the other hand was beyond rude when checking me in. She asked if I was due any day; said I must be having twins and that I was all belly when I appeared from around the counter. She continued to make these comments insinuating that I was large. This is supposed to be a place for relaxation and not one where you are judged, let alone being judged while pregnant. Will seriously reconsider giving my business to them again given how I was treated by the owners. read more

Had a one hour deep tissue massage appointment. Was shown to the very small men's room where I found a robe and flops. Not much room to change then into another small room to relax until the therapist arrived. The room where the massage occurred was very warm. I asked if we could just use a towel for draping but couldn't do per policy( photos on website do show individuals using a towel) The therapist was very good as I was relaxed and enjoyed it. I believe that I did fall asleep. Went back to the relaxing room where I received a cup of water. This was a work gift. Although the massage was very good, I will continue to go to my normal therapist on a monthly basis where the room is more comfortable and a better atmosphere. The pictures on the Spavia website are deceiving. Thanks Spavia for the great massage though! read more

My wife and I celebrated our anniversary with an amazing couples message. Would absolutely recommend.

I had booked a massage online thinking that it would be a relaxing thing to do on a Saturday . On Saturday morning, my daughter woke up with flu like symptoms, now known as covid like symptoms . ( I am also an RN in an ICU so I take those symptoms very seriously , as I am taking care of covid patients during this time ) I reported to the woman on the phone that my daughter was ill and I was going to have to reschedule. She seemed personally offended and almost angry. I explained to her that I did not want to risk bringing in any illness or germs to the spa and that my toddler daughter was sick . Again very angry, this time almost scolding me , tells me that they have had people calling and were unable to get a spot because of my appointment. I called 3 hours prior to my appointment . I normally would not have canceled but since the pandemic , I thought it was the right thing to do. And the selfless thing to do, considering I was thinking of their staff . THEN the women tells me very aggressively that they will just cancel the appointment , as I was trying to talk , she continued to talk over me saying " Sarah, Sarah , Sarah , we will cancel the appointment " I asked for her name but she would not tell me . I was only trying to schedule a little relaxation due to the fact that I spend so much time at my hospital where I am a nurse . I think she must have been personally unhappy or had some personal investment in the spa that would make her so angry over an appointment cancellation . read more