Look no further -Drs within vet house calls are impeccable, their care and compassion is what every…read moreanimal owner should want to have ! They don't treat their clients as a price tag only what's best for the animal !

I had taken my cute dog to Veterinary Housecall in Crofton. This was a regualr check up, I wanted…read moremy dog to be in care of a veterinary near me, connected with my dog and very happy to take on the care of my dog. I wanted both my dog and I to know we have a veterinarywho cares. The front desk staff at Veterinary Housecall were so kind to squeeze me in for my dog's appointment, I had gotten the time mixed up but looking back I believe they should have told me to come back, bc they set aside a solid hour to look at all pets and get to know him, I was not aware of that, being a new dog mom. As it were, the visit was rushed and anxiety built up with my dog being apart from me, alone, with strangers. I felt uncomfortable to let him go into another room for his examination. Come to find out, my dog had matting on his tail, ears and around his groin area. The doctor came in after my dog's examination and said she was going to shave him because of matting, I have him groomed but not close for discomfort. The assistant and I comforted my dog as the vet did the shaving it took about 10 minutes but I felt rushed and my dog had severe shaving burns on his private area, lower tail area and top of his head. It looked as though my dog was a completely different dog and in pain. She didn't give advice for medication of antibiotic or advice on a compress...nothing. I had to Google what the vet should have suggested or advised. He spent most of the night crying and not able to be comfortable bc of the redness in the areas shaved. It was a terrible thing for him with no relief from Vetenary Housecall. Another issue was the billing person who was very rude after I was prepared to spend $80, as was told to me, the first regular visit is to be, when I made the appointment but it escalated when the doctor shaved him, in which I was not aware that she would at that time. The billing person walked in and was extremely unpleasant, this person lashed out, then mentioned to me, that person was not informed by the staff of the visit type and assumed it was for shaving my dogs tail matting and I was there for that purpose of shaving my dog and did not want to pay. That was so terrible in that assumption. I called this morning and the front desk duo were understanding of my dogs pain but not willing to help with medication unless I sent over pictures of the redness in the groin and tail areas. I am so fed up with that whole business. In this experience, I must say, I did not do my due diligence with regards to looking for a more caring owner/pet veterinary facility. I thought of closeness and familiarity within the community rather than the caring attention, communication and quality veterinary care for my dog and for me bc us pet parents deserve all of that. My advice, as a new dog owner, ask neighbors who have pets, ask people at dog parks and just know your pet and being an owner of all pets do deserve the very best care and gentle treatment as our children do.

I just had a wonderful customer service experience. I made an appointment for my new puppy. I…read moreimmediately received a call and provided additional info regarding my appointment request as I would be traveling overseas. I learned that I would need to go to another vet to have this done. The receptionist, Mia was extremely knowledgeable and provided me with a vet that could assist with the travel requirements. When we move back to the area I fully expect Highway Vet Hospital to be our new vet.

RESPONSE TO THE OFFICE MANAGER: You are rude and…read moredisrespectful and could benefit from customer service training! It's unfortunate that you are oblivious to the occurence that resulted in my removing Khai from this establishment! Now, instead of apologizing for your unprofessional conduct, you are attempting to CYA. Our conversation pertained to you discussing my private business in front of other customers. This was inappropriate! Everything else was resolved prior to Khai going to a room for treatment. Therefore, the concern had nothing to do with resolutions that uphold the policies and standards of the establishment. I suggest that you treat others with respect and adhere to best practices, if you expect customers who have spent thousand of dollars to remain. I am appalled that you had the audacity to try to CYA when you initiated the move!

I can't say enough good things about my experience with Severna Park Veterinary Hospital. I called…read morethem for the first time after being told by ten (yes, ten) other vets/ER vets including our normal vet of 7 years, that they wouldnt be able to see our pup who hadn't eaten in nearly 3 days and was having other very concerning symptoms. I left a voicemail with my name, information and had little hope that I'd receive a call back at all. Lo and behold, less than an hour later the office called me back and encouraged me to come in, they'd squeeze me in between appointments. I was so grateful that my pupper would be seen! We hurried over and he was taken back, assessed and the vet (Dr. Schmidt) came out to explain his initial thoughts, treatment plan and anticipated costs before proceeding. I was prepared to simply be handed a bill after the visit, so I thought the fact that he provided a detailed estimate was really fantastic. I agreed to all (and was fully expecting to be asked to pay much more than the quote). The front desk staff (Diana, sp?), the vet techs, everyone was as kind and helpful as can be to us. I wish I remembered everyone's name for appropriate kudos. What started as a stressful and scary day ultimately turned into such a wonderful reminder that there are still people, and businesses, who truly will go out of their way for a stranger (or strange dog, ha!). Our pup is feeling MUCH better now all thanks to the team at Severna Park Veterinary Hospital. Thank you, thank you, thank you!

My dog Ramsey has been going here since he was 9 weeks old and all of the doctors here have given…read morehim compassionate, effective care. As a new puppy owner a year and a half ago, they helped me learn all the right things I should be giving/ doing for my dogs wellness and health! This place is also immaculate, has ample parking, and in a great area/building. I 10/10 would recommend this place to ANYONE looking for quality, quick, effective veterinary care. When I get my second dog, I will be for sure trying to get them in as a patient!

It's really hard to tell when your four-legged, furry friend is in need of some medical attention…read more My cat had been acting a bit off for a few days and it took me a while to catch onto the signs. I wish I would have caught it sooner for me to bypass some unneeded emotional damage. Once I finally did pick up on the signs I immediately looked for a nearby vet. But on a Sunday, there aren't many open. My choices were two emergency vets that were equal distances away. As you can see, I chose this one. On my way here, I was all in my emotions and almost bypassed the building. Luckily for me, I caught it at the last minute and whipped around. When I went in there was no hesitation about being seen. They are a digital establishment. Scan the QR code, fill in your information, and wait to be seen. I sat in the waiting room for what felt like an eternity, but we all feel that way in a time of need. Finally a vet tech came to see me and ask what was going on. I started to talk and only broke down instead. I was escorted in a room and they took my cat for a set of vitals. I was at that point where I thought she was attempting to cross that rainbow bridge. Instead, after the vitals and some talking to the vet, it was decided as to what was going on. I also want to thank them for being upfront with information. I was informed that they already know what it is and a course of treatment or I could spend a lot more money to do tests and come to the same conclusion. After a good cry I came to my senses and went with their suggested treatment. This was an emotionally exhausting day. Made a bit better by a good team at this place. My cat, upon returning home, was very lethargic because of the antibiotic and pain medication given. She was out of sorts for a bit, but back to normal within the timeframe quoted by this team.

We took our sweet boy Duke for an emergency follow-up after visiting a different vet earlier in the…read moreweek. The staff at Dogs and Cats Emergency & Specialty were amazing from the moment we walked in. They were extremely thorough while showing such care and concern for Duke. They explained what was happening, were transparent about the cost, and gave an honest assessment of the prognosis for our baby. Dr. S explained our options and gave us time to process everything. She answered all our questions and reassured us that there was no right or wrong way to go. Ultimately, we made the heartbreaking decision to let Duke go and she supported it, agreeing it was the kindest choice given his age, prognosis, and his current state. When I asked her what she would do for her own fur baby given the circumstances, Dr. S was transparent and told us she would do the same. That gave us a small bit of comfort that we weren't rushing into it prematurely. Dr. S gave us referrals to a few vets who could come to our home to help us with Duke's final care. We chose Lap of Love Veterinary Hospice, who were equally wonderful during such a horrible time. We appreciate all of the staff at Dogs and Cats Emergency & Specialty, from the folks at the front desk to the nurses and doctors. There were small things that I appreciated... when they brought our baby to us, they put down a plush blanket so he could be comfortable and not laying directly on the floor. Also, right before we left, one of the nurses even came in to say goodbye to Duke and tell him he was a sweet boy. She loved on him and that small gesture will always stick with me. I thank everyone for showing such love and support during one of the most difficult times in my family's life. I would absolutely recommend Dogs and Cats Emergency & Specialty to anyone needing care for their fur baby.

I have been going to Bay Country Vet for 2 years now, and I'm very satisfied with their service…read more The front desk staff are very competent & fast. The best part are the availability of hours. Most of the time they can see my fur babies, the same day or the next. With other vets it was a nightmare at times to schedule and other vets closed way to early. They run this place, fast, efficient and awesome hours.

Outstanding team and I am totally confident with the care our Lucky Dog received. Thank you all so…read moremuch!

Bel Air Animal Hospital likely killed my dog…read more Owen was brought in because he was coughing, struggling to breathe, vomiting, lethargic, and rapidly deteriorating from an apparent allergic reaction to meds given by this vet. Per their notes, they administered something for nausea, then sent him home. Six hours later, the emergency hospital ;(a different facility) diagnosed him with pneumonia. Less than 24 hours after leaving Bel Air Animal Hospital, he was dead. I can't help but question how such a serious condition was missed. Owen's care fell far below the standard I expected, and I will always wonder whether recognizing his pneumonia sooner could have saved his life. If your pet is clearly getting worse and your instincts tell you something is wrong, don't hesitate to get a second opinion. I only wish we had. I love you Owen, rest easy my boy.

In 2021, my dog Bear lost use of his rear legs. I was desperately seeking resources. Dr. Murphy, a…read morefriend of a friend, heard about Bear's situation and reached out to help. He was so incredibly kind and supportive as Bear went through surgery and post surgery. Within two months he was walking again (thank you VOSM - Veterinary Orthopedic Sports Medicine). As a result, because Dr Murphy practiced at Belair Veterinary Hospital, I began bringing Bear to Belair. For the first year, service was great because Dr Murphy was our vet. Then, sadly, he left and with it, good service. Since then, it has been a series of miscommunications, poor care, poor management and in the end, a veterinary hospital chain more concerned with its bottom line than good veterinary care. DO NOT USE THIS PRACTICE IF YOU LOVE YOUR DOG! Please note the comment below from their manager Peter. This is the kind of unprofessional lack of accountability typical of this business at this point. I was not abusive with anyone on their staff. Sadly, asking questions that seek to explain their business practices leads to agitated incomplete answers, deflection and combativeness. Also note how many 1 and 2 star ratings Belair Veterinary Hospital receives on Yelp. YIKES! I wish I moved on sooner!

Happy new customer! I HIGHLY recommend them to anyone who needs a vet! We took our sweet Brady to…read moreArnold Veterinary Hospital for the first time after he got hit by a car yesterday morning. Our experience from the beginning to end was nothing less than EXCELLENT! We got fast and same day appt, immediately when we walked in, we were greeted with such warm and loving energy; which we all needed because of the shock of the trauma. Even the customers waiting in the lobby were so sweet to our Brady and family! They got us back to see Brady's nurse almost immediately, the nurse was so kind and loving, and once the nurse walked out, Dr. Leigh came right in afterwards to give him the best care. Before we left we got 2 medications for our Brady and the nurse made it so easy for us by cutting up the meds into smaller sizes, then the doctor provided a can of dog food to mix the meds in with, and it worked like a charm! Our top priority was making sure our Brady gets the best care possible but I would be lying if I didn't tell you that I was not worried about the cost of his visit. But Arnold Vet made it affordable to care for our dog and they did not "up charge" us like other vet offices would have. I can't recommend this vet office enough! Thank you Arnold Veterinary Hospital for making our experience wonderful & Brady is doing great today because of your office!

Everybody seems to genuinely care about their job here. Great customer service, they're helpful…read morewhen it comes to questions being answered, and they are most importantly really sweet to my dog keep up the good work

It's been about a month since our experience with Anne Arundel Veterinary Emergency Hospital, and…read moreI've been wanting to share this. Our anxious 9-year-old dog, Bubba, had been sick for about a day and a half--vomiting, not eating, and not drinking water. At one point, he seemed to be improving, but around 5 a.m. on Easter morning, he was panting and pacing. We knew we had to take him to the ER. We were especially anxious because of our past traumatic vet visits, but we called ahead and were told they were still working through overnight patients and to bring him in so they could monitor him. Despite how weak he was--we had been carrying him up and down three flights of stairs--he insisted on walking into the ER himself. They took him to triage right away, and after a few hours (less than we expected), we were brought back to a room. Dr. Fleury came in, asked thoughtful questions, and recommended additional testing. We shared our past experiences and anxiety, and she was incredibly empathetic and reassuring. She made it clear that she wanted this experience to be different from the negative ones we had before--and she truly followed through on that. She suggested we go home while tests were being run. A couple of hours later, she called with an update: while most results looked normal, they found fluid in his abdomen and a mass near his trachea. She explained that an ultrasound could provide more clarity, but it wouldn't be available until the next day. We could either bring him home or admit him overnight. Although we had never left him before, we chose to admit him so he could be monitored and asked if we could see him again first. She immediately said yes. When we returned, the hospital was much busier, but we were brought fairly quickly to a quiet, private room that seemed away from the noise of other dogs. Dr. Fleury reviewed the X-rays with us, and it was clear things were serious. When she brought Bubba in, we could see he had declined--his belly was distended, his eyes were glazed, and he seemed uncomfortable and restless. Dr. Fleury stayed with us, explaining that even after consulting with colleagues, they couldn't determine the exact cause without more testing. She also understood our concern about leaving him overnight, especially if his condition worsened. We were both overwhelmed, and she handled the situation with incredible compassion. After spending time with Bubba, we came to the heartbreaking realization that he was suffering, and the dog we knew wasn't really there anymore. It was the hardest decision we've ever had to make, but we knew it was time. We spoke with Dr. Fleury again and asked her to be honest about his chances. She explained that while more testing was possible, there were no guarantees, and he could continue to decline. Through tears, we told her we didn't want him to suffer any longer. She gently agreed it was likely the best decision and supported us fully. From there, everything was handled with such care. The staff gave us time, space, blankets, and quiet guidance through the process. When the time came, Dr. Fleury and a vet tech sat with us on the floor. My wife held Bubba, and we were both there with him in his final moments. It was peaceful, and we were able to say goodbye with dignity and love. Afterward, we were given as much time as we needed and were able to leave quietly through a side door. Later, we received a handwritten condolence card from Dr. Fleury, which meant so much to us. Losing Bubba was devastating, but the compassion, patience, and humanity shown by Dr. Fleury and the entire team made an unbearable experience feel as gentle as it possibly could have been. She set out to ensure this would not be another traumatic vet experience for us--and despite the heartbreaking outcome, she did exactly that. Our experience was nothing short of exceptional. We are deeply grateful we ended up here. While we hope we don't need emergency care again anytime soon, we know exactly where we would go and who we would trust.

It was 8:40p when Tina took our call and triaged us with one of their doctors immediately. We only…read morehad to wait a few moments when she came back to advise we should seek medical attention for our 8mo old miniature dachshund for ingesting a cob of corn. She did tell us it was a busy night (when we got there--it was overwhelming to see the various cases they were dealing with), and said even if we don't decide to wait at their facility we should take her to be seen. We decided to visit this emergency clinic anyway, and I'm very glad they handled her with so much caution and care. The vet assistant who triaged us came back multiple times with updates after our puppy was taken back (~1hr) and thanked us for our patience. It's important to note that while we were waiting with (and for) our puppy, multiple dogs came in on stretchers. Dr. McCullen was incredibly thorough and reassuring, while also being practical and rational.. we appreciated the extra step in providing an estimate for our services to that point. Albeit our case was not as severe or life-threatening as the others we saw, we still feel like we made the right decision coming in that night and I'm thankful our puppy was in the care of the right members of staff. I know they did their best with what they were dealt with and I'm very appreciative for their kindness and compassion. Our puppy is doing just great now.