I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

Tried multiple times to contact this dealership by email about a truck they had listed and never…read morereceived a response. Eventually I drove in to see it myself. The parking lot setup was chaotic with very little direction on where customers are supposed to park, and the driveway was extremely tight and difficult to navigate. A salesman approached me and seemed annoyed to even grab the keys for the truck. Beyond that, there was basically no effort to help. I asked a few questions and was told he'd look into them, but I never heard back. He didn't ask for my name, number, or anything. I had to ask for his card myself. A couple days later I reached out to two more salespeople and even made an offer on the truck. One replied saying he'd get back to me, and then never did. Honestly, it felt like they had zero interest in actually selling vehicles.

Very unprofessional and dishonest. Trade-ins appear to be resold without proper safety inspections…read moreor mechanical checks. Staff openly vape, gossip, and speak negatively about customers while other customers are sitting in the lobby. Rather than taking responsibility for their mistakes, management shifts the blame onto customers and shows little accountability. Communication is also extremely poor--phone calls go unanswered, and messages are ignored. Overall, this was a very disappointing experience.

my family bought a car from them. They sold it to us with 1 mm in the front pretty much nothing…read morewarped and severely a rear tail light out and a misfire from broken injectors. attempted to fix all the problems, but still haven't been able to. The has been in the shop for 10 days out of 25 days of ownership if they sell you a shit they will not help you get into a new car wouldn't buy a car from here. Might not get what you think you're buying.

I only have one complaint about my experience. They told me they were giving me a warranty but the…read morepart they never mentioned was that it was $3000. Guess it was partially my fault for not reading the paperwork at signing but I trusted them to not pull something like that. Guess I was wrong

These guys got me into a car with low mileage and right within my price range, quick and painless…read moreprocess, communicated with my bank on my behalf, and got me into the car with a full warranty for well under what I thought I would be paying for a new-to-me vehicle. About a month later i locked my keys in the car, and when i called the lot to ask about my door code, they offered to simply come and open it up for me. Took a maximum of 10 minutes to get the car unlocked and get my keys back. I really can't recommend National Motors enough, very nice people, super easy process, and they went out of their way to help me and they did not at all have to do that. Finally, I never once felt that i was being SOLD my car, but that they helped me get into a car I ACTUALLY WANTED. Very selfless service. And they have a golf simulator!

This place is amazing, no pressure ,no bs, just honesty. The staff goes out of their way to make…read moresure you have a good experience while shopping for a vehicle. They have a great variety and awesome prices. When you find that perfect vehicle they go above and beyond helping you get the best financing. I am not related to any of the staff this is my personal experience when I bought my truck from them. I highly recommend National motors you will not be disappointed.

We had heard enough negative about this lot, we avoided them even though they had a car we were…read moreinterested in. After 5 days of working with bigger lots, we went back to TK. Man named Rob there both showed us car, & did all the paperwork to close the sale. We found no flaws in how he dealt with us; & could not be any happier with how it all came out. Sam & Nila

Well got a car from them a Lexus 2003, 181 thousand plus miles and price was about $7 k. Payments…read morewere $254 a month. Had the car for only 4 months and the engine light started flashing, it normally stayed on solid, knocking noise under the hood, sputters like it wanted to die. I called them and told them and even sent a video of the noise and asked since it's only been 4 months, I hadn't even driven a 1,000 miles on it if I could bring that one back And switch out. I was told it was up to the owner. Well I have been trying to get a hold of TK the owner since April 29th 2026. And it's always he's not here, I'll have him call you.NEVER HAVE HEARD FROM HIM TO TJIS DAY. Yes I understand As Is but I have bought many cars from lots and they have lasted 4-8 years, I'm on SSI, I have mobility issues and it took me a year to save for down payment, Every person I talked to on the phone has told TK I've called but he refused to call me back. They are very unprofessional and not helpful at all. I noticed that a lot of the time the lower ratings are females and they don't help at all. They came and got the car after days of me trying to get some help. I saw other reviews from men where they got a different vehicle after something happened within 3-4 months of having it but I got no help, no acknowledgment of me calling daily for almost 2 weeks just wanting to talk to TK and he told his employees I don't want to talk to her just keep telling her I'll call her back and he never does. It's so messed up. But they'll get theirs in time. Karmas a bitch and so am I.

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Caution purchasing a used vehicle. I will say i purchased a…read morevery nice 2006 mustang roush with low miles. Great car but das lights went out after 2nd day at home. Autonation did seem to agree on the 5 day/250 mile warranty... But, to help me with it was far from seen, I had to find parts and the gauge cluster is hard to find as many know. Autonation dragged thier feet then refered me to ford dealer. To find problem. I wanted original roush gauges, then left to me. I did not drive it due tue issue. Still after 3 weeks its now sitting in my shop. I've been trying to comunicate with the used car manager and twice responded with nothing other than refering to the salesman. No help in any way. I love the car and will keep it but good luck with any help from manager on any used car issue.. Now autonation finance is another issue, I got my first payment notice. Called to pay off loan at $11,046. They refused to take a full payment. Said i could only process $10,000 but in two $5,000 payments. ( those were back to back, like why not one payment) Leaving a ballance of $1,046 and refused that, say i had to wait a week. Never in my life have i had any issues of this nature. I do want to add it is a very nice car. Just did not get much cooperation.

This place is such a joke. They hit you with the whole car salesman talk about how they want and…read morewill do anything to work with you just talk to them but in the end they just lied. They say they fix what is wrong with the cars but it only last for a short time then u are throwing money into the cars. I would never recommend this place to anyone please stay away bad business

We purchased a used Mercedes ML350 here and we absolutely love it! The owner was very honest about…read morewhat he had done with the car and what he hadn't done. We had looked at cars for weeks and were blown away at the low price! What you see on the windshield is what you pay out the door! Super friendly to work with and I don't think we have ever had a smoother transaction. We have referred a lot of people to 5K and will continue to do so!