Frustrating process, and now I have contacts I can't wear after spending money on two appointments…read moreand a 6-month supply. I was frustrated, so I came in to talk with them. They explained how we got here, their process, and that the solution going forward is to pay for another appointment and buy more contacts. I told them that I had low trust and my PoV. Was told my option was to spend more money and time to get contacts that will work. Going to a different place.

They charged me for glasses I didn't even want. He said that they're not gonna send the order out…read morebut they're putting it together to see what the glasses would look like. I should've known when he said he just need a card on file. He charged me $229. I said never mind because I didn't think i should've been charged. I realized after I left that they gave me a receipt as if I didn't say I didn't want the glasses and I'll take my prescription somewhere else. I need my money back. I do not like or want their glasses.

The visit to Dr. Adam Nusgart was horrible…read more I went there specifically for my annual contact lens update. When I made the appointment, I made that very clear. And, it took 6 weeks to get in. When I explained that I didn't have enough contacts lenses to last that long, that I would be forced to re-use my daily contact lenses, the person doing the scheduling said that he would put me in so that I would be notified if there was a cancellation. I asked if I could get some samples to tide me over in case the cancellation didn't happen. He said no. Okay, so I waited the 6 weeks. I was not notified of any cancellations and so I did re-use my daily wear contacts. For weeks. When I finally went in for my appointment, I first saw the tech who ran me through the usual basic exams. Then she dilated my eyes. But then I saw Dr. Adam Nusgart. He said that he couldn't fit me for contacts. The reasons were all over the place. First it was because my eyes had already been dilated and that he can't fit me for contacts when my eyes are dilated. Then he claimed that's not his area, that contact lenses need to be fitted by the other person in the office and that I would have to make an appointment. I pushed back. He left the room only to return with a 5-pack sample of contacts - not my prescription, BTW - and gave them to me in a way that was like he was handing me something illegal. 'Put them in your purse so no one sees...' He then sent me back out to the receptionist to make another appointment with the other person on the office who would fit me with contacts. BTW, the 'other person' only works 2 days a week. So how much more would I have to wait? It was then that I blew up. After an angry confrontation, they agreed that if I didn't like the sample Nusgart had given me - I guess they were in on the secret sample contact deal at that point - I would be able to get a prescription for contacts using my previous years' adjustment. So all that and I didn't even get my prescription updated. The next day, when I called to order my contacts, no one answered the phone. I left 3 messages over the course of many hours. No one ever returned my phone call. I finally called the Montgomery and was able to place the order there. Don't go to this place. Their level of incompetence, disorganization and disinterest has no place in healthcare or in any place that involves dealing with people.

Norwood Store is Totally Rude and irresponsible... Terrible... Shut it down... Unprofessional and…read moreNo concern for the business...! No Star... Totally disrespectful for a customer. Not Properly trained or educated at all. No Star rating! I made a appointment at the beginning of October for November 1st. Got there November 1st and they said I didn't have a appointment. Like I have to make this appointment up. Rudely they told me that January was the only available appointment they had. I have been a customer for 5years. They are horrible in Norwood!

I hate going to the eye doctor. I dread hearing that my prescription has changed and that I need to…read morebuy new glasses. The staff at this location makes it as pleasant as it can be. The eye doctor is a really cool person and fun to talk to. She gives honest advice about if you really need to update your glasses or not. At the front counter, Katy, is the nicest person and works hard to apply your insurance and any discounts to get you a deal. I walked out with a new, free pair of glasses thanks to her diligence. If you need an eye exam, this is a great option.

My adult daughter has used Target Optical for the last 3-4 years. She had a great experience at…read morethis Oakley location the first time she visited but went to the Beavercreek location for her next visit due to living closer to that location and had an absolutely awful experience. She decided to come back to this location. There was a snafu with our insurance the day before and we were told that we would have to pay full price since they couldn't get the insurance to go through. I called the insurance company, who found no issue. They called this Target, with me on the line, to get it straightened out. I have to mention that the young woman who answered the phone that evening was so incredibly rude. She had no idea I was on the phone as she snapped at the insurance professional. She even questioned the person's role with our insurance company. At one point she rattled off the extra verifications she would now need as proof of coverage since it had been 'rejected' on her end. Thankfully, our insurance professional was very patient and calm and gave her what she demanded, while informing her that I was on the phone. She softened a bit but was still rude. Needless to say, it was a turn off to this optical company. We had an astoundingly awful experience with the Beavercreek location a couple of years ago all because the woman working at that store repeatedly refused to run our insurance, was terribly rude, and told us to pay up front and be reimbursed. That's not how our insurance works. We had to call our insurance company to straighten it out. She then grudgingly ran our insurance. So... here we are again with a different location, a different associate but with similar behavior. I should mention that our insurance is a well known company, they take our insurance, we only have minimal copays and spend well above upfront for the designer frames my daughter always picks. Reading other reviews on both these locations it seems to be a common issue with the people hired to work for Target Optical. It can take some time to run insurance and get the needed verifications and the staff can not be so lazy that they refuse to do their job. Also, when we were at the Oakley location, all of our information had to be repeatedly entered into the computer. Repeatedly. It became comical. It was mentioned by an associate that it's their computer system that keeps 'booting out claims'. So - it's highly likely that the continual problem with insurance this company has is with their computer system. But instead of rectifying it some staff take it out on the customer. That has been our experience with two different locations. The service on the day of the appointment went well and is the reason I didn't rate this location lower. The doctor on staff here, Donna, is great and my daughter likes her quite a bit! The doctor is friendly and thorough. The older gentleman and woman that were working when we came in were very friendly and helpful. While the day of the service was pleasant - the interaction with the young woman the night before has left a negative feeling towards Target Optical for me. Hopefully, picking up her glasses will go smoothly.

I went to this Lenscrafters location in hot pursuit of some meta glasses. I called and confirmed…read morethey were in stock and headed right over. The location was a bit busy for a Sunday, but I was greeted quickly and didn't mind my short wait. Hailey, the associate who helped me, was awesome! Not only did she get my glasses quickly, once she found out I wasn't using insurance, she inquired if I had AAA. Having this membership qualified me for a very nice discount that I was not anticipating. Because of this unexpected discount, I also purchased some designer sunglasses. I truly appreciate her efforts to save me some money, she went above and beyond and did not have to do that. I will send more customers her way!!!

I just telephone LensCrafters to determine whether or not they could take frames and put in new…read moreprescription lenses. I was amazed that I could not get anybody in their store on the phone and that I was told that I would be called back within two business days I don't understand how you guys make it as a business if that's your CustomerService model the fact that no one is available to take a call which I find astounded and I won't possibly get a call back for two business days. I've already called two other places so you guys really need to rethink your CustomerService model for incoming calls of people like me who may want to give you business.

Dr Cozzi has now treated my son, daughter and myself. We have found her to be thorough,…read moreprofessional, caring and easy to work with. I've been getting regular eye exams since the 1970s. I was unable to schedule with my usual doctor, so decided to use Dr Cozzi who has always taken care of my kids. She is amazing! Willing to take the time to check and double check everything, and able to explain it all while making adults and children feel not only comfortable, but welcome. Her office is in a Warby Parker that has an amazing staff, so from start to finish we were well taken care of. I am happy to recommend OIC Integrative Optometry to anyone who needs glasses or contacts.

This place is awesome!!…read more I was in need of some new specs and was looking for a unique set. The run-of-the-mill frames just don't do it for me and was looking to be inspired. Well, I found my inspiration at York Vision. First, their inventory is VAST. I don't know if I have seen such a selection in my life. Brands i've never heard of, styles I've never seen. This place honestly has it all. The sales associate (forgive me sir, I have forgotten your name) was super respectful, gave us space, shared information when necessary, and proved to have a wealth of knowledge over the materials. He also helped us with payment information and ways to seek reimbursement from insurance. I was on a time crunch, leaving the state in 14 days, and was concerned I wouldn't revive the glasses in time. The associate offered to ship the glasses to me if they did not arrive before my departure, but was pretty confident that they would arrive on time. Sure enough, the glasses were ready in record time. I absolutely LOVE them and couldn't be happier with my purchase and York Vision. Check this place out and im sure you'll be pleasantly surprised

The absolute best place to buy unique and fun frames in all sorts of styles and colors!…read more The owner, Yvette, is incredibly friendly and always willing to help. She's got a great sense of style, so if you're a bit shy and unsure what type of frame you're really looking for (like me) she can jump in and give some fantastic suggestions. Never been disappointed here, will always come back! :)

This was a wonderful experience from the walk in to the doctors appointment to the picking up of…read morethe glasses! The doctor was wonderful - he got me in and out ! The receptionist was nice and informative - I like how I had the option to get kids glasses here whereas other places have told me my head was too big for kids (it's not - they wanted to upsell). I originally picked PAIR eyewear for my glasses but my prescription was too high so the lady hooked me up with purple reflecting lenses instead. Pickup was a breeze - receieved a text then came in - got both my old and new glasses sized correctly! I will definitley reccomend here to anyone looking for glasses!

Great service by Synthanie and Dee!!! Helped me get my pesky glasses arm back on as just a walk in…read morefrom the street. I'll definitely return for my next glasses.

Love Dr Lindsel! She always updates herself on your chart before coming in to see you so she can…read moretalk to you without you having to go over what you just did with the assistant.

Excellent, caring service. Very well informed. Good staff. Everyone is very pleasant and friendly.read more

Everything is Excellent , the doctors are fantastic, and the office staff are very pleasant, I…read moreenjoy my business there if I have to go to eye doctor!

Dr. Marek is an outstanding eye doctor. Besides his great personality, he takes the time to explain…read moreyour exam and answers all your questions without feeling rushed.