I had an amazing experience with new art! I worked closely with Annie who helped me with all my…read moreneeds. She's extremely thorough and knowledgable about everything bath and kitchen related. It's impressive. She's also really helpful and not pushy or not constantly trying to upsell. She's really honest and tells you the truth about going with one brand vs another in terms of quality. Her prices are fair and I'm really happy with how my bathroom reno turned out. Annie hooked us up with all the shower hardware and glass enclosures, as well as a new window. Highly recommend coming here for your needs! Will be doing kitchen renovations in the future and plan to come here for that as well!

Terrific customer service and support. Made the process of purchasing bathroom shower and vanity…read morefixtures, toilet, window, doors, and accessories easier and straight forward. Annie was able to answer all of our questions and was able to support us during the decision making process. She was also great at helping with the supply chain scheduling and provided efficient delivery options. Pricing was competitive and the products high quality. Will be coming back for future projects.

Great for anything you need for tile or remodel a bathroom or tile! Really good store lots of…read moreuseful things and great customer service. Thanks

So much exceptional assistance! Hector was instructional and patient! Prices are better than the…read morebig stores with better products.

If you happen to look for an amazing personalized customer service experience, get help navigating…read moreyour novice shower system set buying spree plus get contractors price, head to SF International Building Supply Kitchen & Bath, Windows & Doors. KALLI is over & beyond SPECTACULAR! Jack is also an amazing staff, very kind & accommodating.

Wow!! Super helpful and Kalli was able to get exactly what I needed in less than 24 hours!! I would…read morehighly recommend SF International Building Supply! I am not a plumber but Kalli was able to assist with my purchase and questions!

No response at all from this company. I suspect it is a single person operation. Product is good…read moreand effective but the range hood is noisy and now the light has gone out...not just the bulb. And the manual does not show how to open up the hood so I can't fix it myself

I would give Tatsumaki Range Hood a 0/5 stars if that was possible on Yelp. My parents purchased a…read morerangehood from them several years ago and the LED light already went out (LED lights typically have a lifespan of 11 years - we barely had ours for 3 years. I believe their warranty expires at 2 so what's the point anyway? That's how they get you). I emailed Tatsumaki asking how I can purchase a new light and if they have any recommendations on how the life of the light can be prolonged. I heard back from someone named Calvin a week later who only answered a part of my email, stating that they sell the lights. I emailed back requesting to purchase 2 lights (a back up in case the LED that's suppose to last 11 years dies after 2 again), and I didn't hear back for another week. I sent a follow up this time, still didn't hear back for another few days. Calvin replied that he can send me a purchase order link to pay but didn't send the link in that email (why????????) and I replied back right away saying, yes I would like that link. I didn't hear back for another week, and I sent another follow up requesting the link. I even called 3 times, don't waste your time calling because they never answer or get back to you. When I finally made my payment I noticed the purchase order only listed 1 light when I had requested 2, so I emailed Calvin, and after days, he replied "the order lists 1 but it comes with 2" - okay fine - well my parents received the order and of course it came with 1 damn light. I emailed him back right away, frustrated that this whole process has taken me a whole month only to get the incorrect quantity that I even verified after purchasing. This process as a whole took at least 6 weeks. So fregging ridiculous. Calvin was unapologetic of the companies mistakes and inefficiency. Literally the worst customer service I've experienced thus far. TLDR: Their customer service is ridiculous, they take at least a week to get back to you and they do not work efficiently. It took me a month to communicate (via email - I tried calling 3 times, they never answer or get back to you) to them that I wanted to purchase a light, and when it came, it was the incorrect quantity even though I emailed Calvin at the time of purchase stating I wanted 2 but the order form said 1, he said "It comes with two" AND IT DIDN'T. The entire process took ~ 6 weeks, and they/Calvin was unapologetic. Please consider a new system/process because whatever the process is at the moment is clearly ineffective and unproductive.

Gary was very unresponsive (emails, phone calls) and had very little patience when…read morereviewing/questioning a design. Could't image how it would be if we had ordered cabinets with product delivery issues...as stated in so many reviews.

I bought the ultracraft apex melamine cabinets for my kitchen remodel. I got a faulty quality. They…read morestarted totally shredding in 6 mos. They are supposed to be lifetime guarantee but they are not. Gary has been extremely unresponsive to me. He just doesn't return any calls or emails. I had a friend interested in working with him and they had an appointment with Gary and they brought up my situation. He said he would make good. He finally emailed me back after they brought it up. 6 months go by and I sent him the photos of the faulty quality and after checking in weekly I get this email today from Gary. "I talked with my factory rep and he talked with the factory to come up with this offer. They agreed to send replacement doors/drawer fronts for anything you want at a 50% discount off of my cost. I did the math and that comes out to aprox $ 525.00 your cost for the kitchen fronts and $ 265.00 for the bath doors/drawer fronts based on the drawings that you sent. This is for replacement fronts that would be"

We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

Terrible customer service at the supply counter. Very unhelpful . When I kindly asked for a…read morerecommendation on how I can go about getting a replacement part (that they did not carry) -- two men spoke in another language and then proceeded to ignore me. I recommend giving your business to one of the many other plumbing supply businesses in San Francisco.

Good customer service! Very pleased with their product! I will definitely recommended itread more

A great place to get your kitchen remodel supplies, and the prices are excellent. I strongly…read morerecommend this place!

My son recently bought his first home--a true fixer-upper--and that's how our journey with KZ…read moreCabinet and Stone began. We walked into their showroom in South San Francisco not knowing what to expect, and were greeted by a friendly gentleman named Bailey. Little did we know, that moment would mark the start of both a great project and a lasting connection. Bailey is professional, knowledgeable, sincere, and incredibly patient--everything you'd hope for in a salesperson. I originally was just looking for flooring at KZ but Bailey made us feel so comfortable we ended up getting pretty much everything here. One stop shop to save time and energy . He offered thoughtful advice every step of the way and was always there when we needed help. Even on his day off, he went out of his way to make sure everything was prepared for us. That level of dedication is truly top-notch. Their pricing is competitive, but for me, outstanding service makes all the difference--and Bailey delivered exactly that. If you're planning any remodeling, I highly recommend giving KZ Cabinet and Stone a try. Be sure to ask for Bailey--you won't regret it. The only negative feedback I have is the warehouse pick up staff may not be the most friendly but the job gets done.

I wish I didn't have to buy from here but unfortunately they had the style we wanted…read more Customer service could have been better. My wife and I came in on a Sunday morning, just behind another family with older parents. Coincidentally we were both looking at bathroom vanities. A sales rep followed the other family to look at everything while we were ignored. After we made our decisions ourselves, we made our way to the front to the comp coffee machine thinking someone will come help us. Not a single rep in sight. At the coffee machine, warehouse staff were making multiple cups to pour into their thermos and coughing/sneezing all over the cups and lids. We went back to vanities without a coffee. We got back to vanities (coffee is front of the warehouse, vanities in the far back) and still not a single rep. We made this walk at least 4 times. We confirmed our decisions and we walked back to the front, again no one. At the front, I finally saw the entire sales staff doing something in a back corner so I called out if I can get some help. I apologize if I bothered them! No comments from the sales rep who helped print my order, no asking what I needed help with. He just followed us and I told him. No comments when I told him we walked for an hour without any help As we were paying, a cashier had to come from that same busy corner to take my card. As I was paying, the sales rep who was busy with the other family comes up to see what we bought. When he was working with them for a sale, we were walking back and forth around their group so I know he noticed us. Maybe he realizes he missed the sales on his record. Again, if I had other better options, I would have gone elsewhere.