If you want to love your bike again, bring it here. I was ready to pay 3-4x what they charged to convert my cable brakes to hydraulic. They clearly know what they're doing and were able to improvise, source the right parts, and handle custom work when issues arose. I feel so much safer taking my kids out for a bike ride now. I have so much gratitude to the team. read more

The service here is awesome. I service all of my bikes here, even the non Trek brands. Fast service with reasonable prices.

These guys are awesome! They've been taking care of our bikes since we purchased them over several years ago and they run like new. I don't think I will ever have to go anywhere else to purchase a bike. This is the spot! read more

I recently purchased a Trek Domane AL2 bike here. Both Joseph and Mike helped me out. Very satisfied with their knowledge and service! I came in to the shop not knowing a thing about bikes, and left with a wealth of knowledge. In addition, they were both very patient with me as I asked them a barrage of questions. This is the place to go to for all things related to your biking needs! Big thanks to the staff at the shop! Will definitely be coming back for my other biking needs. read more

Summit Bicycles - Bikes Near Me - San Jose, California

I like that SB provides lifetime maintenance which was a deciding factor with buying my bike with them. I went to several SB locations and everyone provided great customer service, listened to my needs and educated me on the different bikes. I ended up buying a Trek Domane SL with the assistance of Ian who I later realized is the owner. Thank you for the great experience. read more

The folks who work here are very knowledgeable, patient and kind. Also, they carry a wide array of accessories, such as helmets that actually look good and great bike lights that flicker if need be (to minimize chances of getting creamed by an inattentive driver). Bonus: plenty of parking. I bought a foldable Brompton. read more

Horrible experience from summit bicycles I've been a loyal customer for about 10 years but what is happening at summit bicycles is bordering on ridiculous. I ordered a bike in April 2025 but they reported that that the bike was listed in error by Summit and canceled the order on me (without letting me know). I again ordered another bike online .. on sale on 8/20 and the order went through. Contacted Mike at the summit bicycle store a few days ago in San Jose who surprisingly said it might be 50/50 I get the bike. Cos their inventory in the store is all jacked up. But no contact from anyone . I had to contact summit again on my own. and then apparently, I learned from Leonardo that the store had gone ahead and canceled the order. No one bothered to contact me or updates me. I have also heard from employees mentioned that summit often sells bikes even though they may not be in inventory. Is this even a thing?. No word, no follow up and no apology from the store. nothing in writing or no offer on another bike???? No contact from summit bicycles. I've lost the opportunity to buy bikes on sale elsewhere. I put off buying other sale bikes as I have been a loyal customer and expected a good deal from summit. I think the inventory management and customer service here could be improved. Even folks (not one but most of who I interacted with ) who work for the company roll their eyes in frustration. I've even had folks tell me it doesn't make a difference to them if I don't buy from summit again? Cos it doesn't affect them, and they don't care. They only work there...and don't care what happens to the company ... Is this a good way to keep a customer.. I think they have lost one for sure .. read more

My Trek Madone was due for a drive train overhaul now that another winter is behind us and I have some big rides coming up. There was only one place to go and only one bike technician that I needed to see. Dalton did and excellent job on my bike, advising me on a couple smaller items to also check on. Even the small touches are appreciated like using silicon tape on a bar wrap job vs. using cheap electrical tape that melts in the summer sun. Safer, faster, and satisfied once again with the excellent service! read more

My go to bike shop, Dalton is amazing with working on my trek madone sl7 and I'm sure his work is responsible for allowing me to go down steep decents with confidence on many hills I've been on. The thrill of reaching 40 to 50 mph and knowing the brakes won't fail me is why I support this shop, period. Thanks guys for running a great bike shop. read more

YESTERDAY : The man with long hair, long goatee, taller is the reason for the review. Unnecessarily raised voice at my step father in front of others, embarrassing him. Showing off his knowledge it seemed like. We left genuinely confused as to what the mans issue was (My step-father is a super sweet man). To keep the peace, what I am trained to do for my job which will be undisclosed, I acted as if I would come back for purchase. Not happening. It's all about respect. My family member asked a super simple question in a soft respectful tone "we don't know bikes, would this be close to 29 inches or 26 inches? we-" every sentence we said was cut off. What he replied with fast, rude, loud, in front of other customers that just entered "No that makes no sense. thats wrong." I attempted to ask "what is "wrong"?" but I got cut off when he said its "700 by 1.5". Those numbers mean absolutely nothing to me. Again, I too kept reiterating we know NOTHING of bikes. We are beginners. We tried to explain that theres no need for voice raising and again we got cut off "You asked a WRONG question im giving you a RIGHT answer". I asked 3 times for a dumb amount of time to FINALLY get an answer "700mm". He was friendly enough with me but an absolute so-and-so to my loved one. For context, I had gotten robbed while on duty, on patrol. So already, I personally was already in a stern state. But remained friendly. The elder white man saw my face, pure white hair, he came from the back where the tools are towards the end of the convo, right where he was talking down to an innocent mans innocent question. We made a split second eye contact. He went to do something else. Just a note to verify the story more so. (they can check cameras to confirm validity if they want). My face was angry. Visibly very angry. My voice was calm. He was jittery, fast talking, interrupted literally every single sentence we TRIED to get out . I could have easily talked over him, but that would be foolish and theres no point in arguing with someone like that. Truly I do not understand businesses like this. I don't know if it is lack of customer service training or if they get away with speaking to others like how he spoke to us for so long. It was very condescending with absolutely no humility on his part. OUR UNIQUE PERSONAL EXPERIENCE was bad, he was more concerned with showing off with what he knew. We quickly understood that and decided to let him talk his talk. I have no idea what set him off, but I did not like the vibe I got in that instance. The free quote he gave us has the name Joseph M. so it is my assumption it is that employee. The time stamp is 4/07/2025 2:18pm. read more

i left my bike at my ex's house and of course what an ass he was and left my bike outside and it got rusty and uglyee!! Then I was like looking to buy a brand new hello kitty bike to replace this old one i had. Of course u cant buy this bike anywhere!! its not even sold online. So i called several places and they told me that they could not paint the bike or fixed it. and then I found Summit Bicycles on yelp of course and they said bring my bike in. Dalton he is a god send!!! Serious!! He restored my bike, polished, change tires, new basket, added my bell, added a new light, change my handle bars. he definitely restored my no longer can buy Hello Kitty Bike!! Thank u soooo much u dont know how appreciative i am and lucky to find Dalton!!! He said he worked on the bike himself. I think i dropped it off sometime this year, and i purposely told him take his time and i didnt want to rush him at all..but today finally i picked up my bike!!! Im so in love!! i mean its not perfect like wen i first bought it of course but again they cant paint the bike and he did the best he could! and its almost looks perfect. read more

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In 42 years of cycling, maybe 120,000 miles, I have never had a crank fall off a bicycle. But on the first ride after drive train maintenance from this shop, that is what happened. I've had minor issues with previous service, but this is major, and I am doing future service at Chain Reaction, where I bought my Trek bicycles. To be fair, minor service -- tire mounting, fixing a loose chain ring -- has been fine, and I think Dalton and the old guy (don't know the name) are good mechanics, but I'm guessing there must be people working here who are very much not good mechanics. I'm not Eric Cartman, hovering between 1 and 5 stars, so 2 stars for competent minor service and sales, but I am taking my business elsewhere. read more

just sold back a bike my kid outgrew for a credit towards a future bike that will be mine! people, sell you unloved bikes so i can shop the used sections! thanks! read more

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We're new to biking and also wanted to take our two young children in seats along with us! Dalton made some amazing suggestions, squeezed us in last minute for the installation, and went above and beyond to help us! He even came and inspected our car mount to make sure everything was safe and secure. Super friendly staff and excellent customer service. We'll definitely be back here again! Thanks again Dalton! read more

Great people and great service, from the front desk to the shop. very happy how they handle every request! read more

I want to leave a #thankyouthursday note for Summit! I ALMOST got stranded recently because I had to fix my bike on a ride. I was out adventuring! LOL. I don't like that feeling especially when it's c19-pandemic close to night time, what was I thinking?..... I squeezed in before closing time and had to wait in for 6 feet apart distance and the mechanics had there shop open too! They let people into the store in small groups to shop and also to the back by the blue shimano sign? to talk with the mechanics! I really appreciate that because some bike shops at this time won't let people in and do curb side shopping. So here's to you Summit and thank you for coming though when I NEEDED you and thank you for all that you do for your customers! #thankyouthursday Enso#34 +/- Great mechanics Spacious TV for youtube sports! lol kinda hectic plaza/ driving because c19 careful!!!! lol _I hope that your ride is smooth and safe y'all! read more

Summit Bicycles - Line control @ Summit. - Bikes Near Me - San Jose, California

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Great place to rent MTB electric bike. Much better cost than other places in other places in bay area.

They are awesome individuals with the most welcoming personalities. They made me feel like it was a friend that was repairing my bike

Great service. Friendly and highly qualified professional staff. These guys know their stuff. I brought my e-bike in late on a Monday to replace the derailer cable and address a chain link issue. It was ready to go on Wednesday. It rides like new again. Thank you. Will be back again! read more

We went to Summit for helmets - staff was super helpful, sized us, explained the types of helmets, and we left with great helmets! Loved how easy it was, prices reasonable. read more

purchased 2 Electra Townie e-bikes from Summit Bicycles at the Plant on Curtner Ave in SJ. Mike and the rest of the staff are awesome. can't say enough good things about my experience. Thank you fellas. read more

Summit Bicycles - Bikes Near Me - San Jose, California

Knowledgeable and helpful staff and a good selection of products. They're diligently trying every week to order a cog that's hard to find for some reason. Most places would just tell me it's out of stock. read more

Great experience at Summit. Had Dalton help me out with putting together a half built project bike I started in but never had the time to finish. Super friendly and awesome to work with. He did a textbook perfect job, carefully checking all of the components, and even provided me a ton of great info on components and tools. The bike runs and shifts like butter. I couldn't have had a better experience. read more

Visited the San Jose Summit bike store on Thursday, October 24th, and was disappointed with my experience. I called ahead of time for some carbon wheels and was told they had them but when I showed up ten minutes later they were the wrong model. To make matters worse after the salesman put both the front and rear rims on the glass counter so I could look at them, he accidentally knocked one of them off; He was hastily reaching for the tag in between the spokes and ended up pushing the carbon rim off the counter which sent it rocketing towards the ground, first bouncing off my broken toe before crashing into the floor. When I informed him of my broken toe, I wasn't given an apology for the incident and was just kinda shrugged off. I picked up the wheel and handed it to him, and he barely looked it over before declaring it was fine. Although, I was able to see that there was now a very clear ding on the side of the carbon rim, which was a shame. Afterwords, the worker continued to try and sell me the wheels as if it never fell. Honestly, from the moment I walked into the store, I felt as if the salesman was not willing to work with me and just wanted a quick sale. He didn't know the difference in the higher end wheel models and even told me that I would have to look up the warranty myself online since he didn't know. He was rude and impatient and kept insisting I was losing out on a great deal on the banged up wheels. He begrudgingly helped me call other store locations for the wheels I wanted, and was able to find one. However, he was basically pushing me to purchase them immediately and give my credit card details to the other store location through the phone and he didn't even ask the other store if they would just hold it for me, insisting all the wheels would be sold out if I didn't buy them quick enough. The whole thing just left a bad taste in my mouth. I did ask if he would give me a discount on the rim he'd banged up, and he firmly declined and even told me, "how do you know the other stores didn't drop their rims too?" Another thing that bothered me is that I know he's gonna sell it to another customer for full price when he's the one that damaged it, mind you, it costs over $700 for just one of the one rims on sale. I just ended up leaving the store after that, completely frustrated and feeling as if I wasted my time. That said, after I left, I called both the Los Gatos and Burlingame Summit Bike stores myself and both of them provided excellent customer service from the phone. Anthony from Burlingame was especially kind and knowledgeable, even offering his apologies for my experience at the San Jose location and was more than willing to hold the wheelset for me till the next day so I could come pick them up. If anyone is interested in excellent, professional customer service, and are willing to drive a little further, the Burlingame Summit Bike store is amazing. Shout out the Brandon Tahminjian who helped me the next day at Burlingame. You're the best! In conclusion, skip the San Jose location and go to either Los Gatos or Burlingame. They are both amazing and you can't go wrong with either. Thank you. read more

Would like to give a big thank you to Dalton. If you want your bike fixed the first time, make sure you see Dalton I will definitely be returning customer read more

I've had multiple instances where I've interacted with the staff at the store and they don't seem helpful or interested in selling bikes. There are much better stores in Bay Area and thankfully Trek now sells their bikes online. read more

Not sure what the 3.5 star rating is about. I had two different associates assist me and I was just curious about new road bikes. I left with a terrific Trek bike, loaded with extras. Knowledgeable, friendly, great service and no pressure. Highly recommended. read more

Summit has been very good to me. I cannot tell you how many times I have taken my bikes in here for repairs or maintenance. I have always been pleased with the outcome and the pricing. Been taking my bikes here for over 10 years and hope it to remains that way. In the past I have tried other bike shops, but I have had better results with Summit, not to mention they work on all bikes, analog or e-bike. That isn't the case with many other bike shops where I have been told. "I am not an authorized repair shop for your bike." I would like to give a huge shoutout to Dalton one of Summits lead techs. He is always enthusiastic, tells it like it is and does his best to do what is needed to get you up running and back out there. Dalton in many cases goes beyond the call of duty to get me back up and riding. Much appreciated!! Thank you, Dalton and the Summit team, I really appreciate the dedicated work. read more

Great bicycle services. Quick and friendly service. Highly recommend!! The technician is so nice and attentive.

Summit is one of the premier bike shops for serious riders and recreational riders as well in the South Bay. This location has a robust selection of accessories and good guys working there. read more

This place is awesome great service, no pressure up-sales. Just honest advice and fair prices. the staff is super knowledgeable and easy to deal with. Dalton and Mike in the service department go out of their way to provide quality repair and maintenance. Joseph on the sales floor was well acquainted with the bikes in inventory and was able to answer all my questions. Will definitely continue to have our bikes serviced here and plan on making future purchases through this shop. Don't walk ride to Summit Bicycles for all your biking needs. read more

Summit Bicycles - Happy kid! - Bikes Near Me - San Jose, California

I'm a casual cyclist and I bought my entry level road bike from here in 2015. The bicycle purchasing experience was pleasant. The employee answered my questions, helped me with a basic fit, and even gave me a small discount. I've visited occasionally and bought a few items since then. The following experience was the trigger for this review. I dropped off my bicycle for service on a recent Friday and got it back 10 days later. I understand that they're busy in the summer seasons, but what frustrated me was that the service representatives continued to give me bad estimates for when they'd finish service. When I dropped off my bicycle, they gave me an initial estimate of 3 to 4 days. When I called on day 4, they pushed the service out a few days. When I called on day 9, they pushed the estimated date again! If I knew up front that service would take 10 days or even a week, then I would not have left my bicycle for service. None of the service representatives acknowledged this. They did not seem to care about either. Aside from this experience, interactions with this store have been average. Unless you're interested in a bicycle, the employees will give minimum help. The in-store and online purchase experience is also average. read more

We had a great experience with Michael at the San Jose Store. He responded to my phone inquiries and provided excellent customer service at store. Michael spent more than hour to help us to find the right bikes. Michael is very helpful and attention to detail, he greeted us and walked us through the whole process from test biking to mix-match helmets and the bells. He made our bike shopping experience great and happy. The store has a sales event until the end of the month. Strongly recommend this store to anyone who needs a bike. read more

The people here are so rude. They never answer the phone, and they just want to sell you a bike. I bought a very expensive bike here and I could not even collect on my free tune-up's for life. I have visited the store many times and they treat you like shit. They will stop you at the door and figure out if your going to buy a bike or not. If you just want to shop for other stuff other than a bike they tell you they cant let you in. Do not go there. Santa Clara Shop. The Off Ramp Bike Shop treats you well, go there. read more

Summit Bicycles - Keep on Riding - Bikes Near Me - San Jose, California

So with all this craziness going on in the world!! Yes they are limiting ppl in the shop, but no biggie I actually appreciate them taking protocols serious for the safety of customers and employees!! So ppl be patient and don't get upset for no reason!!!! I appreciate the help of Joseph who was helpful through the whole process of making my purchase, took his time didn't feel rushed and gave me every information and tips I need when picking a bike. On another note love that you can test ride the bike you interested in, the store was clean and like I said customer service was awesome. Thanks again to the man who prepped and tuned up my bike to take home today wish I had got your name as wel does a great job. read more

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Absolute trash service. I only pop up here on Yelp as the people's hero when some business screws up royally. So here we go.. I was here the other day to pickup a few accessories. So I get in line, with both hands full of merchandise and also had a question about service. So I was asked to move to the tech line. OK. Let me do that while no one does anything. There I was, standing in the tech line, hands full with hundreds worth of merchandise. And what do I get? An aggressive and threatening response from the tech. He went off yelling about I'd have to drop the bike off on a different day. Huh? You yell at customers bro? Is that how this new store works? Did the sign say, "Dead Customer Storage" out front? I must've missed it. Cause it felt like Dead Customer Storage standing there trying to get service setup. Mind you, I also bought a bike from this shop years ago when they were on Capital Expressway. They sold me on the lifetime tuneups. Service was OK back then. Clearly it's gone down a few hundred levels. If you like getting yelled at, please come to this store. If you like spending hundreds of dollars then getting treated like trash, this is the place for you. read more

The staff here is rude and it probably trickles down from their president, Ian. Many times I've been to the store and many times it seemed as if they just wanted me out as soon as possible. I remember one time an employee told me to stand watch by the door and not let anybody in for him because they were closing soon. Like what? Bro that's your job lol. Weird. And for Ian - I've messaged them through Yelp many times and have always gotten pretty rude customer service. As soon as I mentioned a return, Ian immediately stopped responding to me. This is how they treat their customers - they only care about your money. read more

A buddy of mine and I are long-time competitive and recreational cyclists, back in the area for the weekend and decided to stop by for a quick adjustment on one of our bikes. Really, all we needed was a quick and simple tightening of the bottom bracket (we didn't have the correct tool on-hand). Right away, the guy who attended to us came across as a bit of a snob and spoke to us in a condescending and sarcastic manner. He told us it would cost $15 to tighten our bottom bracket. When we questioned the cost, he rudely told us that the tool costs $30, so that $15 was a fair and reasonable price (and this is for a one-time use which takes like less than a minute, by the way...). He started making weird comments on my friend's frameset and began to ask some strange questions (like some kind of an interrogation), all while acting like he knew more about the bike and its components than he clearly did. It was disgustingly offensive and awkward, and my friend and I couldn't stop exchanging uncomfortable looks. The dude (who was also wearing sunglasses indoors the whole time, lol?) then started changing the service price, bumping it up to $20, then $30, then $40, and then saying he'll cut us a deal and do it for $30. Clearly, this guy is pretty used to scamming oblivious newcomers and likes to act like some kind of bike mechanic wizard. His attitude was absolutely disgusting and we immediately could tell that he was full of horse shit. We decided to just leave and order the correct tool ourselves from Amazon (which ended up costing less than $20 with Prime). The other employees present seemed pretty cool, but this guy clearly enjoys acting like a douchebag and taking advantage of novice customers... What a disgraceful and appalling injustice to the cycling community! Until management does something about this guy, do yourselves a favor and TAKE YOUR BUSINESS ELSEWHERE. read more

The front counter service could be better since they don't acknowledge new arrivals at all. But the bike repair shop inside is extremely helpful and very quick to service customers. A+ to them. read more

Covid19. Let's start with that. I understand the effect this pandemic has caused. Coming into this purchase I was ready for delays. I called into this store to ask about a Trek. Recner L. helped me with this. He was informative about the product. I thanked him and told him I would order it online and wait for it. He then tells me that he had one in their warehouse and would have it to me in two days. So I agreed to buy it from him. One day later he calls me and tells me they pulled a similar bike. The bike I wanted had the same ID number that a lower model had. They didn't have the one I wanted. Then he offers me a similar but more expensive model...I would have bought it but they didn't have the color I wanted. Then he asked me if I wanted to cancel. I told him sure I'll just order it online. He offers to do it for me, takes down my card number etc and tells me I'll have it by APR21-22. I called to check the status of my purchase. Mind you the other reps who were helping me were extremely professional. Thank you guys! They told me the bike wouldn't be ready for several more days. Basically, I don't like being lied to! integrity. That's all I want from a store after they have taken my money and given me promises. I've yet to received my bike so as of now 1 star. Update called in myself today about my bike, April 23 2020. I spoke to Michael the store manager. He now tells me that it's not their fault that my bike isn't there still. Now the date of arrival will be somewhere in July! Are you kidding me? 4 days to two weeks, and now 3 months? I get what's going on(Covid19) but don't sell people things you don't have! Don't take your customer's money and then lie to them! On top of all that no one even bothered to inform me of this drastic change! While I am explaining to him my frustration this prick is being condescending and then apologizes for it. I wanted to sympathize for him. Thing is...your the fucken manager. Be professional! They pay you to do a job so do it or get lost! He offers me a free bike rental until July. Thing is I don't need your hand outs! Just tell me you couldn't get the bike, instead of making me check-in for a bike I already paid for and haven't received! This place is a shit show. I really wanted to give a fuck about these people. You're lucky you pricks still have jobs during this pandemic, and you can't even do your jobs! I will make sure all source of social media, friends and family know about your professionalism here! Don't worry I'll keep climbing that ladder until I reach the right person to remedy this read more