I've had my e-bike serviced there many times. I drop off and pick up later. Repair quality is…read moreexcellent. Highly recommended.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

Haven't used my bike in years. Bob was able to clean and tune the bike up so that my son can enjoy…read moreit a little summer!

I took my kid's bike for adjustment. Bob replaced a rear cassette cable and did all the gear…read moreshifters adjustment. Checked breaks and put a missing screw in the front derailler. We need more people like Bob in our community. (Now the issue is, the bike got dirty. It used to be clean for a year sitting in a garage and not being used). Thanks Bob, we will come again.

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

Noelle and the team are always friendly and helpful. Have been getting goathead thorns on my…read moredaughter's bike and they were able to help repair it pretty fast with no issues. Great customer service, would recommend.

Submitted a Yelp bike tune up quote and 3 people responded. I went with Chris based on his reviews…read moreand quick response. Dropped off an adult and youth bike for service on Friday and Chris texted me Sunday letting me know he was almost done and they would be ready Monday. He provided me with a summary of the work performed and cost of the bike. The youth bike didn't need as much attention so he didn't charge me the full price. The process to tune up my bikes was easy and quick. Chris is a nice guy and would recommend his services and will drop off other bikes for future service!

Chris tuned up our 2 road bikes…read more Price: When sending us the prices for the tune ups, I initially thought it was for each of the itemized services. After reading it over several times, I finally understood it was for the total tune up. It's very affordable. Communication: His text responses were very fast. He broke down exactly what services he will do in his text. This is easy to understand and great for future reference. Personality: Very nice, cool person. Results: All issues were fixed and our 5 year old bikes are now good as new. Recommendation: There was an open slot 2 weeks out from the initial contact so I recommend booking early. Summary: With the low prices, I would probably do a yearly tune up with Chris. With everything else great, I have recommended him to friends and will continue to do so.

Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

The bike shop that all other bike shops should strive to be like! Plus, they originated right here…read morein the Bay Area (Marin County to be exact). The Los Gatos shop is about as beautiful and "cool" as a bike shop could possibly be, and the customer service we experienced here is on par with that. Already impressed upon our first visit here, we were completely won over by Gus, the official (or unofficial) mascot of the store and one of the most handsome, adorable and chill Golden Retrievers you've ever seen! My hubby and I popped in last week to check out a mountain bike that he's been eyeing and reading all about. Clay Walker helped us out and honestly was the most helpful, friendly and personable bike shop employee (actually I think his name tag said GM?) we've ever encountered. He helped my husband with all his questions and even let him take the bike out for a spin. You can tell these guys are passionate about bikes, and they were never pushy either. Meanwhile I walked around the entire store and couldn't believe how immaculate it was, how much great gear and merch they have, and how many different types of bikes they have from all the top brands for all ages and riders. We came back the other day to buy that mountain bike, and again the service and experience was exceptional (seriously, thank you Clay!). I never thought I'd be so excited to go back to a bike shop and I wasn't event the one getting a new bike! Plus we got some more time with Gus which was icing on the cake. Hope that pup gets some extra treats as his sales commission (haha). FYI they offer a couple different 5-year maintenance packages for their bikes as well, so they're always in tip-top shape for all your adventures!

They service only south bay and the peninsula areas. Might make an exception for you . The website…read morehowever won't let you put in a direct request. Works for folks that can't transport their bikes to the repair shop. Choose not to go with them cos the prices were a bit higher than the average sports basement and the turn around time was also longer.

I waited to write this review until I had some time to ride my bike after the tune-up. Overall, it…read moreseems improved, but there are still a couple of issues that stand out. The brakes continue to rub, and the shifting occasionally skips gears. It's possible that some of this is due to the bike being on the lower end of the price range, but I've spoken with others who own the same model and they've said these issues shouldn't persist after a proper tune-up. The bike is rideable, but I was hoping for a smoother result given the service performed.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

Bicycle Express got my bicycle back on the road. I had the bottom bracket cups removed and…read morereplaced. The cranks no longer wobble. Thanks Jr. a fast service and a good price.

I got very interesting request to get new bike and put 2 carts on it…read more Nobody does that. They were YES people, love it. All done in store, they are very time efficient. They know their bikes, prices were reasonable.

Very satisfied with the pro tune up provided. The team is very helpful and knowledgeable. If you're…read morelooking for a dependable local bike shop, this place is it!