The staff is professional, caring, and positive. They always asks our pets and animals that visit…read moreour home.

Fantastic store with wonderful employees! We moved into the neighborhood last spring and noticed it…read moreon a walk with my dog. He has a few dietary restrictions and staff was more than happy to help me find a variety of high quality dog food that met our needs. They also carry just about anything up could need for many pets. But the staff is really the icing on the cake for this place!

Staff was very friendly. Had great specials. Their grooming area needs a serious facelift. The…read moreelevated tub has a "door" that doesn't stay on as it should. I watched it fall and spook a chihuahua. It fell when I bathed my dogs but they are well trained. The forced air dryer on my side did not have an attachment. And if you know anything about forced air dryers, the attachment is the most important thing. So took me twice as long to blow the dogs coat out- someone was using the other bath. The other bath is not really elevated and IMO they should put another elevated one in there. The hoses are preset temperate. Which is fine. They have a standard garden hose nozzle at the end, which turns on by using a THUMB lever. I usually love these but this nozzle was very difficult, I had to use two hands to turn off and on.

I brought my Puppy to get their nails clipped. I was greeted with you're early like it was an…read moreinconvenience. The male continued to wave me over to the "nail stand" . When the first clip happened my Puppy yelp and started bleeding. He started trying to stop bleeding and was very Nonchalant with concern I had. We went ahead and proceeded and then he muzzled my Puppy after I stopped the procedure. He sold me the powder to put on my puppies wound and I bought calming meds a treats to try and sooth my Pup. He ask me for a tip right before. I still spent over 50 plus dollars in total for a Disheartening experience.

Very helpful & knowledgeable staff. Good inventory for small specialty pet store. Concerning…read morelocation on 116th near Brook School Rd.

The staff is always very helpful and friendly. I feel confident in buying the product that is…read morenutritionally good for our dogs.

I have been coming here for my dog to get her dog food and any other necessities for my dog. This…read moreis my go to and they haven't disappointed me yet. I love that you can earn points that ends up getting you rewards for money off on your next shopping trip. The store was clean despite animals being able to be brought into the store. I typically try to let my dog come here on my trip just so she can get out of the house which she does pretty good here. I love how they have poop bags inside the store in case a dog has an accident inside the store then the owners can clean it up. Customer service is great and prices are very reasonable. I love that you can order on the app and do a pickup either in the store or sit in your car and they will bring it out to you. If you have pets than you should definitely be checking out PetSmart for your pet's needs.

At other locations, I've had staff call ahead if they're short-staffed so I could reschedule -- but…read morenot here. They wasted my entire day without any courtesy or communication. I told them I'd be waiting in my car since I live over 30 minutes away and had a haircut at 3 PM. They assured me my dog would be ready in 2-3 hours. I went grocery shopping, ran a few errands, and came back at 7 PM -- only to be told I'd still have to wait another hour. When I said this was unacceptable, I was told they were short-staffed -- something they could have easily communicated before my appointment. Instead, they kept my dog for four hours and only gave him a bath -- then charged me for it. Their general manager, Cynthia, was not there. Instead, I had to deal with Conner, another manager, who argued with me and claimed I came back later than I did. No one apologized for wasting my time or for failing to communicate. I will never return to this location and strongly suggest you don't either

Never felt so disrespected by employees before. Yesterday I was asking for help from this girl…read moreemployee and she straight up said "I'm not going to talk to you ask her over there". Then proceeded to go on her phone. My hearts broken I fell in love with one of their animals and saw it before closing where the 2 employees REFUSED to let me get the animal with 0 reasoning. They closed up the store and I went home but today I woke up at 8:00 and was waiting outside of the store until they opened at 9:00 determined to get my dream animal. Walk into the store and it's gone. Very been so sad and disappointed. I'm confused how and why it's gone when they closed up as soon as I walked out and I was their first customer of the day. I talked to their boss and got 0 explanation just got told "Sorry for your experience" and that he can reach out when they stock back up in the animal I want. But that's not the point. I was refused service for NO REASON and extremely hurt and saddened by how they acted with me. I'm almost 100% convinced it had to do with racism. There was 2 white customers and the staff was helping them with a smile but when it came to me they refused to even speak to me and went immediately to their phone. I will never come back here again. I miss what I thought was going to be my baby (the animal) and now it's gone :(.

Went to Fishers from the south side, we are boarding our dogs in September, so we wanted to get…read morethem all done together. The check in girl was pleasant and you could tell she loved dogs. The vet assistant looked mean and wasn't very nice handling our dog, she let her rear back and almost flipped on her back, luckily she didn't fall backwards. The vet lady wasn't very friendly either. They did our one dog and said they couldn't do the 2nd one because she was trying to get away, they wouldn't let us help calm her and said she has a fever anyways (how did they get a temp if she wasn't cooperating). So we went to another place which was way closer, and everyone one was sooo friendly, they let us help and miraculously our dogs didn't have a fever-will never go to Vetco again. And Petco and Vetco should look into the vet and vet assistant for complaints, because I can't imagine we are the first ones complaining. The check out guy at the front of the store was very nice though.

My dog seems to love going here. When we drop him off he heads right to the door to go out back…read morefor his play dates.

I dropped off our dog for a trim at 4 pm. I was told it would take about 3-4 hours. I missed their…read morecall at 7:40. They texted me at 8:04 that I needed to pick up my dog by 8:30 or pay late pickup fees. I was already warming up the car so I left immediately. I arrived at the store at 8:24. I was told I would be assessed a late fee because were already closing. (The posted closing time is 9 pm) I protested that this was unfair and arbitrary. I couldn't know that they wanted to close early, and I had arrived within a half hour of their first attempt to contact me. I appealed to their manager on duty, a woman named Emily Chaison, and she stated that she didn't care if she lost my business.

ALWAYS friendly and knowledgeable staff! Great coupon offers. Our two dogs love to visit!read more

This shop is always well stocked with pet foods as well as other 'goodies'. The staff are always…read morefriendly, helpful and knowledgeable. Our 2 pups and our aging kitty are constantly pampered with food & 'gifts' from this shop. In addition to great in-store experience, the online ordering and curbside pickup are seamless.

Took my lil fur baby shopping for a new bed. This was our fourth store and we found one he loves!…read moreThe small dog bed selection was limited, but had exactly what B was looking for so it was paw-fect; he was happy! The staff was helpful, checked in to make sure I was finding everything and to answer any questions... at checkout they shared the return policy (tags on, great condition beds can be returned/exchanged). Moments after placing the bed on the bed, B climbed in, got comfortable and fell asleep! Haha, annnd... it's his now, no returns needed. If you're in the market for a dog bed I highly suggest the donut style; it's Bentley approved ;)

Such a wonderful pet store! The staff were incredibly friendly during the entire visit. They…read moreasked my cat's name, offered him treats, and were very friendly with him. The inside was very clean and organized. They also had an area where you could bathe your dog if you wanted.

Owner was very helpful and informative, friendly. Some is nicely stocked and clean. Store has good…read morelong hrs to accommodate your schedule.

I've been coming to Uncle Bill's in Fishers for a few weeks now for feeders, and I've noticed that…read morethe workers are constantly talking badly about each other and disappearing into the back rooms for long amounts of time. I had to wait 15 minutes before i finally caught someone to get me a rat. It doesn't seem like everyone is on the same page or likes each other enough not to talk badly about their coworkers. Even the supposed manager talks badly about the people doing the most work. It doesn't seem very professional.

I purchased what I thought was a toy poodle and after having the vet confirm because of my babies…read moresize, he is indeed a mini poodle. My issue with Happiness is the initial conversion with the manager is she basically stated he's yours now. My puppy is 14 pounds 2 ounces and the average toy is 6-8 pounds. My baby is clearly double the size. I was told his paperwork says toy and that his size is due to genetics and they won't honor anything pertaining to him. All of his paperwork states AKC toy and that is what Happiness is standing behind. BEWARE

Happiness is Pets started in Schererville, IL in 1987 and recently expanded into Indianapolis with…read morethis Castleton location set at the end of a strip center directly across from Castleton Square Mall. While the name is Happiness is Pets, they offer only puppies. This includes over 50 breeds, though my guess is there were about a dozen different breeds on-hand when I visited here in Indy. Happiness is Pets works with Purdue University's Canine Care Certified program, a certification program for care that goes beyond required national standards. Happiness is Pets notes that they do not use puppy brokers. Their breeders are all USDA approved and many are visited on a monthly basis by the company. All of their breeder's kennels are required to have direct access outdoor runs available to the puppies 24/7. These runs open up to larger social areas around 2500 square feet with their largest one being three acres. They have a strong emphasis on dogs that are socialized with other dogs and with humans. The vast majority of the dogs I saw today were purebred. In terms of accessibility, there's a ramp at the end of the sidewalk for this strip. It's right next to Happiness is Pets. The front door sticks a bit, though I could open it. The shop itself has a very open concept and is easily accessible. The cages weren't particularly great for interacting with the puppies - somewhat disappointing, though these are still puppies and learning. Each container was quite clean and well-kept. If anything, I'd say the shop was a bit sterile. Each puppy was named with a brief description offered of the breed and ideal situations for it. There were 1-2 employees working the floor and one behind the living areas doing a round of feeding. As this is not a shelter or rescue and many of these dogs are purebred, prices were typically for purebred puppies and ranged from a few hundred up to around $4,000. There were a handful that were on sale. I was greeted upon entry and offered help one other time. There's an obvious effort to project professionalism given that all employees wore scrubs. Happiness is Pets offers a 4-year health warranty on puppies along with a willingness to cover any vet care (using in-network providers) if an ailment surfaces within the first 30 days. You can also get a free wellness check-up within you and your puppy's first seven days. I liked an awful lot here, though found the selection leaned toward the family and trendy doodles and similar. I recall seeing a beagle, a French bulldog or two, one miniature dachshund, and maybe something else but I was struck by how many doodles were in the place. The employees were friendly, though as I was watching the employee feeding the puppies I was struck by the lack of interaction. I realize it's a job, but for a business that emphasizes socialization it seemed like feeding time would be a time when that happens. There was one puppy, in particular, who was incredibly excited to see this employee but the employee just quickly put the food in and turned around. I found the interaction weirdly lacking (especially when it was obvious a customer was watching). The containers/cages were definitely nicer than most pet shops and a tad larger than most. They also had some supplies on-hand. I didn't count how many puppies were present, but essentially it was two sides of the shop with rows of two on each side. Again, these are all puppies and not any full-grown dogs. There's I believe four individual areas right in the middle of the store that are ideal for human/puppy encounters. There's an awful lot to like here and an obvious effort to work against pet store stereotypes. However, there's also a lot of sterility here and the lack of interaction with dogs along with employees who don't seem to do so bothered me. All the dogs I saw looked healthy and for the most part were free to be either energetic or relatively chill, however, in a store with "happiness" in the title I suppose I expected a little more happy in the atmosphere. I'll likely return in a bit to get a better feel as they get settled. While I tend to agree with most that shelters and rescues are preferable, for those seeking a purebred this is certainly an option and there's a certain benefit to having a strong warranty. My favorites this time around? The beagle and the miniature dachshund, though a couple of the doodles did seem particularly interested in the wheelchair. It has been awhile since a more traditional pet shop owned up. It'll be interesting to see how the area responds. At the very least, check it out if you're in the Castleton area.