Lis was friendly from the moment I walked in. She walked me through the whole process, was able to…read moreget me exactly what I needed. Didn't sell me anything higher than I asked for very happy with everything had a great conversation. She was very professional very knowledgeable and I learned so much by her Customer service teaching me about new products I needed for my phone. I would definitely return and talk with her for future

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

Quick service! I got my iPhone 15 screen repaired here for walk in. I was helped right away and…read morewaited less than thirty minutes for the phone repair to be done

Happy first time customer here ! Replaced my 15 promax quickly and on time . Great service and…read moreaffordable price .

The one great thing about Cricket Wireless is that they have a trial available where you could try…read moretheir service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure.

Just walked out of this store and man do I have to tell you, this is by far my best phone shopping…read moreexperience ever! The kind gentleman who helped me and my sister out is Edwards. Edwards is literally a pilar in this company and deserves to be recognized. From beginning to end, the process was easy, great customer service, and answered every question I've had. This humble dude is an asset to the business. Walked out with a new iPhone 12 and a 3 month payoff plan. Somebody give this dude a raise! Great meeting you bro, will definitely refer and return for future business. -Petelo & Lavelua

04.04.2026 Saturday…read more Bought a new phone online. Needed to upload All phone contacts from my old phone to the new phone I purchased. Arrived at this location at Peak Time. No reservation no appointments. The T-Mobile representative with a IPAD in hand took me us in automatically. No wait time no excuses. Come right in he stated in a friendly tone. As we exchanged information to get logged into the system he asked if anything else was wrong or is needed with my T mobile service. I kindly replied no, this is all that is needed for the time being. I was very satisfied at this location since the experience and process was painless! In and out in less then 10 minutes. Big Kudos to Matthew (I believe he is asian), Professional and prompt. I will come back for any T mobile issues.

My daughter's smartwatch broke, therefore needed assistance at the T-Mobile store located at…read moreLakewood Mall. It was a slow rainy day, as I walked in staff greeted me. Someone was able to help me right away without waiting. She showed me how to file a claim to get a replacement smartwatch through my phone. Very kind to guide me step by step and made sure it was completed correctly. Took less than 15 minutes. Thanks to her transaction went smoothly. She could have just sent me away to figure it out on my own, but glad she took her time providing excellent service. Good branch if you need any kind of help with your T-Mobile service.

1. The General manager (Akasia) tried to give us a cheaper plan when the one we were requesting…read morewasn't available, but just signed us to a cheaper one without communicating. Luckily I read the fine print. 2. Assured us the router would work in our house 3. Doesn't work anywhere in our house. She told us that she would get us this plan even if there wasn't coverage and assured us it would work. She just wanted commission. For like what.. a 30 dollar sale commision.. cmon man

Awesome and honest service! I just switched after being a loyal T Mobile customer for over 10 years…read moreand this 25 per line promotion was unbelievable. I honestly didn't think it was real but it absolutely was. We got 4 brand new iPhone 17s for FREE. Shout out to Lauren for taking great care of us. He really went above and beyond and made the whole process easy and stress free. PS. I spent over 20 minutes looking for a highly rated Verizon location and this store did not disappoint. There are a lot of 1 star locations around my area but I will definitely be coming back to this one.

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

I went to Verizon to replace my sister's phone and to have an issue looked at on my phone,…read more Admittedly I started out a little cranky about things and Devin made everything right. He was so patient, kind, immediately addressed the issues and made me like Verizon again! So thank you Devin for all your amazing customer service skills!

Super customer service and they help you with a smile always , prices very good and my mobile…read moreservice is very good and I got my upgrade like every 10 months with a very good discount price love Boost mobile

I went to Boost Mobile with my son looking for a new cellphone. I told the representative what…read morephone we were interested in as well. A Mexican woman and her family walked into the store and he stopped working with me to work with her. He started unpacking a new phone from the box and setting up a new account. I asked him if he was still helping us because we were in the store before them trying to get an upgrade. He said yes and asked for my son's phone number. He took the phone number and started helping that same family again. This was a horrible experience at this store. Customer service is telling customers that walk in that you're currently helping someone and that you will help them shortly, not stopping to help your first customer to help others that look like you! I will never recommend this location!