Cancel

    Open app

    Search

    SimpleMobile Authorized Retailer - Sunset Cellular

    5.0 (8 reviews)
    ModerateMobile Phones
    Closed Closed

    SimpleMobile Authorized Retailer - Sunset Cellular Photos

    You might also consider

    More like SimpleMobile Authorized Retailer - Sunset Cellular

    Recommended Reviews - SimpleMobile Authorized Retailer - Sunset Cellular

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of B K.
    583
    302
    917

    5 years ago

    Helpful 5
    Thanks 0
    Love this 5
    Oh no 0

    9 years ago

    Helpful 5
    Thanks 0
    Love this 5
    Oh no 0
    Photo of Lia K.
    2
    32
    11

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of JW C.
    34
    92
    57

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Paula P.
    429
    20
    31

    12 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Danny G.
    91
    31
    21

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - SimpleMobile Authorized Retailer - Sunset Cellular

    Spectrum

    Spectrum

    2.7(58 reviews)
    3.5 mi

    Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

    Absolutely terrible experience at this Spectrum store. Don't go here poor customer service Jackie &…read moreLiz are 2 of the laziest customer service people around. We arrived at the store and Liz was wiping down her counter for a full five minutes while completely ignoring waiting customers. After that, she casually decided to lotion her hands, then disappeared to the back before finally coming out to help us. When she pulled up our account, she clearly didn't know how to navigate the system and had to repeatedly ask Jackie for help. In the middle of assisting us, Liz decided her break was more important and just walked away. When we asked where she went, we were told she had gone on break -- while we were still being helped. Completely unprofessional. Then we were stuck with Jackie, who was no better than her counterpart. The lack of urgency, knowledge, and basic customer service skills was unbelievable. This is why Spectrum is a shit company to begin with, and it continues with their employees. If this store is any reflection of the company as a whole, don't expect professionalism or respect for your time. Save yourself the frustration and go somewhere else.

    Photos
    Spectrum - Check in

    See all

    Check in

    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    4.9(30 reviews)
    3.8 mi
    $$

    The one great thing about Cricket Wireless is that they have a trial available where you could try…read moretheir service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure.

    Just walked out of this store and man do I have to tell you, this is by far my best phone shopping…read moreexperience ever! The kind gentleman who helped me and my sister out is Edwards. Edwards is literally a pilar in this company and deserves to be recognized. From beginning to end, the process was easy, great customer service, and answered every question I've had. This humble dude is an asset to the business. Walked out with a new iPhone 12 and a 3 month payoff plan. Somebody give this dude a raise! Great meeting you bro, will definitely refer and return for future business. -Petelo & Lavelua

    Photos
    Cricket Wireless Authorized Retailer
    Cricket Wireless Authorized Retailer - My phone was dead, I thought I'd lose everything but Slay & Edu saved all my data and transfer it to my new phone--awesome.

    My phone was dead, I thought I'd lose everything but Slay & Edu saved all my data and transfer it to my new phone--awesome.

    Cricket Wireless Authorized Retailer

    See all

    SimpleMobile Authorized Retailer - Sunset Cellular - mobilephones - Updated June 2026

    Loading...
    Loading...
    Loading...