Waited 45mins for them to tell me they couldn't take my equipment from NC, online how ever listed this location to be returned. This needs to be fixed so no one else's time is wasted!! read more

Went there to return the equipment and when I arrived, I was number 16 in line. Waited about an hour, just to be seen. As waiting, an employee announced that everyone returning equipment could go to UPS and return. By that time, I was the next in line so I just waited. Question, how would you know that returning your equipment via UPS would be credited to your account??? Once I got to the counter, the employee asked if I had called in to Spectrum to cancel my account? No, I was bringing it there as I was told to do, to cancel my account. By this time, there was 24 people checked in, mostly to return equipment, which means body odor!!! It was disgusting! There was others that just brought in their equipment and dropped it off. Others, went to UPS and did their return. If there would of been communication in the beginning when we walked in, we would've gone to UPS instead of wasting all that time! It definitely was NOT a good day/experience returning equipment before the move! read more

Waited an hour for rude person not to be able to help me with anything. Wouldn't even cancel service when not able to assist. Worst serve ever!!! Called national number for assistance and they said store should have been able to do e problem read more

Horrible service. Five, six customer representatives going around in circles without helping the five, six customers waiting in line. Talk about inefficiency and lack of consideration for their customer's time. read more

Horrific wait times to simply change out equipment, there were two people only available and I waited over a hour.

My Internet went out last night. Phone tech couldn't fix on phone. Said I need a new modem and the center opens at 10 am. He didn't say you can make a reservation on line. Got here at 10:04 with 12 people ahead of me.there are now 25 people in line with two clerks on a Saturday. And this place sells phones! People actually can buy a phone and get it all set up and activated while we wait. Spectrum .....avoid at all costs read more

This spectrum store is terrible with customer service. My wife tried to return our broken router and Seth behind the counter told us to leave and take it to the UPS store. The box that we received said take it either and we lived closer to the store and not a UPS store. I am a retail manager and would never treat a customer like he did. Talking to the wonder lady at the UPS store we went to told us they get customers in there all the time that wait around to give the store their returned stuff and are turned away and told to go to the UPS store. This store needs some training on customer service. read more

Spectrum sent me new hardware( modem etc) to replace the existing hardware so that my service would improve according to them I have back issues and mobility limitations as a result of surgery and felt that I couldn't get on the floor to switch things out so I called Spectrum on the last day before I needed to perform the switch. First I got the aptly named Angel as my customer service agent. She was THE most accommodating CSR that I ever have come across. She was wonderful and a true asset to Spectrum Then on Sunday, today, Jeff came out and was the Spectrum technician who was sent to do the house call. Jeff was amazing. He installed the hardware, made the necessary interface to make sure the new stuff interfaced with Spectrum properly, and then reconfigured the settings on our two phones, iPad, and computer to insure their were no problems. I am absolutely blown away by the service that I received from Spectrum in regards to this matter Thank you to Angel and Jeff. I hope Spectrum rewards employees such as yourself as you both were remarkable in your efforts to assist us! read more

This is about Spectrum mobile in general and not this specific store. I love Motorola phones cause you get basically stock Android. Had to settle for a bloatware-heavy Samsung in March 2020. Recently saw Motorola 5G Stylus in their store. 128GB. Went to Motorola's site and bought the SAME phone unlocked with 256GB and a 3 year insurance plan for what Spectrum was asking for the smaller storage phone, with the insurance extra by the month. BYOD didn't work before because they didn't have Motos on their network. Now they do, but it still doesn't work UNLESS YOU BUY THE PHONE FROM THEM!!!! Same phone, unlocked, new from the mfr, no deal. I think they only want new customers to do the BYOD. BTW, don't tell me this is SOP for cell services. I bought 4 Motos from Motorola in the past 12 years and AT&T kindly put every single one on my account (and the ones I bought for my niece and nephew 2500 miles away) . Free SIM, free data transfer, everything. I'm also pretty ticked at the "you pay less if you get more lines is evil" slogan, now that you can add lines to one unlimited plan for $15 a month. "Everyone gets our best deal." Hogwash! I'm still paying $45 for a single line. I don't even need unlimited data. When I have it, months go by with 0GB used (I'm retired and use my wifi), but when I switch off of it back to the $15 plan I get a notice that I've used my limit in 2 days. That's when I realize that my wifi is cutting out all night and downloading updates on data while I sleep, even though I have it set to only download on wifi. Yeah, Mint Mobile is looking pretty good right now. read more

On July 23,2021 after speaking to representative from Spectrum on their customers service phone number. I had narrowed down the phone I wanted to purchase I went to the Spectrum Store on East Bay Dr. In Largo FL. After a 45 minute wait the Customer Service Representative Wael who I told the model phone i wanted said he had the phone in stock came back from the stock room and said he did not have the model I wanted in stock and tried to up sell me to a phone that wa $ 200.00 more than the phone I wanted so I left and bought the phone model I wanted from current carrier. I would not recommend spectrum mobile since it seems like the price for the plan is to lure you in. And Wael was very pushy and rude read more

Ordered phones that were to be delivered. When delivery did not show up as expected, I tried to call the store, but as the rep told me: there is no number to the store. This was after calling the number that is displayed online for the stare which was an 855 number. To make things worse they kept playing a message where they recognized my time is valuable - all the while their actions proved otherwise. They held on to the payment and didn't process it until just before the weekend and it was pending over the weekend, so the phones were never shipped. NOT GOOD ENOUGH!!!! read more

Needed to return equipment. Waiting in line for over an hour. Due to mobile services the lines are horrible. I will never renew services. Get your act together for returning equipment. Horrible! read more

Didn't schedule an appointment. I figured a quick equipment swap wouldn't take me long. Unplug my old stuff, and they'd give me new modem and router. Easy right? I get there on a Thursday 11AM and I'm the 37th person in line waiting with 3 employees. I also did the math. I timed the customers being helped. Average of about 5 minutes per customer means I'd wait an hour. Absolutely not. I left and wanted to write this review. Goodluck to those who have the patience to wait. read more

I attempted to set up service for Internet 2 weeks ahead of my actual move in date and the woman got the address wrong, after me repeating it twice. Naturally I called in to have them adjust it and after 20 minutes on the phone, was told that I had to be treated like a new account all over again and this time I had to pay up front and provide my SSN, which wasn't asked for before to verify my information. When I asked how they can use that to verify anything when I was never asked to provide it in the 1st place the woman had a terrible attitude and was very short. So I cancelled the service I had just set up 30 minutes prior. If that is how their customer service is, no thank you! I guess Frontier will get my business now. read more

Bring lunch and be prepared to spend the day watching them run around the store and try to resolve one persons issues. I was number 15 after and an hour later I am now number 10. Just came in to swap equipment that failed to work properly. Wish me luck! read more

Gave it one star because you can't leave none! The manager does not even have the nerve to come out Tavone does not know customer service is a thing! 20+ people waiting and no one on floor!! Terrible terrible awful place! Do your business on line if possible ! Spectrum needs some competition badl! It stinks they're the only ones around in this game! FIOS!! Up your game! Come to beach side! read more