So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

Spectrum has long been overpriced, and they practice bait and switch. Today I wanted to watch a…read moremovie on the Si-Fi channel only to be denied access. I called them and found out that the channel was moved into another category. It was no longer in the package I signed up for. I was told I would have to pay another $15.00 in upgrades to get what I had. Screw them. I am going to cancel Spectrum TV completely before my next bill cycle on the 8th. Tomorrow I will get a Roku unit for my TV. We already use one in the bedroom.

Price keeps going up, service keeps getting worse. Pixelated dvr, internet outages randomly despite…read moreno one else reporting outages. I've had multiple service calls with no real results.

I usually dread entering any Spectrum location, as the wait is usually very long and the customer…read moreservice is often lacking. I have been here twice now and both visits were brief and very helpful. On my first visit, I wanted to replace a cable box that was getting so hot, I was afraid it was a safety hazard. On my second, I wanted to replace two remotes that were no longer functioning properly. The staff here were excellent and I was on my way home with new equipment very quickly. This Spectrum location is the best I have ever visited.

Worst customer service ever! 3 people walked out in the 40 minutes I waited only to end up walking…read moreout myself... employees all chit chatting, taking breaks... do not go here.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

Absolutely terrible service. There are five people waiting while the employee sits at her computer,…read morenot assisting anyone. Several customers are only here to drop off equipment--a process that should take minutes--yet they've been waiting for over an hour. This level of inefficiency is unacceptable. Do yourself a favor and stay far away from Spectrum. Truly awful experience.

I just returned from Spectrum New Port Richey and was very impressed with the service and…read moreinformation received from a staff member, Joseph. He listened to my questions, answered them clearly and provided me with great solutions as to how to directly resolve the issues I was facing on both my cell and laptop. As I am new here, I was very pleased with the professionalism exhibited. Thank you. KG