If I could give these clowns a negative number, I would. When I initially signed up, they were all nice and butt kissing and I believed the whole story, bait, line and sinker!!! After one year, my "exclusive" deal was over and up went my rates almost 25%! I called "customer service" and I asked what the heck was going on. No apologies, nothing BUT they did remind me that in another year my rates were going up AGAIN another 20% plus!! I recently talked to them again about reducing my "package" plan and after changing to the lowest cable deal and getting rid of the phone service (which I never used), my cost would've dropped $10.00 and change!!! Say what??!!! When I asked the "customer" service person who was a total robotic idiot if she got calls from people cancelling service all she said was she was taking many calls for new service!! Suckers!! Give them a year or so of price gouging and we'll see how they feel. Other than the satellite providers, Spectrum/Time Warner is the only game in town and they know it!! Cable service breaks down at least once a week and internet service goes down often enough where you become totally frustrated!! I wonder how much they paid off city council??!! read more

If I could give a lower rating, I would. Fot almost a year, I have dealt with the sound cutting out and picture tiling. This causes missed portions of the program. Spectrum has come out numerous times and has not resolved the issue. They say I am the only one having this issue so I guess that is that. Apparently my business is not important enough to warrant a resolution. If anyone else has these issues, please scream loudly. Perhaps it would be resolved if more people united. read more

This whole company is a scam and a joke! Within 6 mo this they raised my dads rates from the introductory price of 44.95 to 89.95. No matter how many I times I called to fix it they did not care. I finally spoke to someone that said the only way to lower his bill is to cancel the services and literally call the next day and he would get the introductory rate again. Then two days later they sent a deal in the mail for only 29.99 a month. I would NEVER recommend this company to ANYONE. Absolutely disgusting they feel this is the way they should treat their customers. read more

So we're going on two months now of trying to get my mom's Internet service discontinued. We need a special code off of her bill but she's not getting a bill electronically because she doesn't have a valid email address and they won't set her up for paper billing so she can get a code but really they won't do that because they can't verify her identity over the phone in the meantime they keep billing her $193 a month for services not being used. This gets settled spectrum it would have to be giving away service for me to ever deal with them again! read more

Beyond pissed. They came to the house uninvited. To check our modem and stuff. They left and now my wifi won't work. Called customer service and they said my modem was bad. Now i have to wait til tomorrow. Oh and not to mention this is a small business and they just ruined a days of work cause i cant get on any sites or send emails. I wish there was another carrier in the area cause I'd drop them. read more

the fact that spectrum with reward people to get their services at a low rate for a year plus but keep raising the rates of existing customers is terrible read more

Moving ordered service while I was still in CA. They pulled a "bait & switch" on me. In CA companies don't get away with stuff like this but Idaho must be different? I knew my home was to long for internet to reach so I needed an extender booster. They offered to throw one in plus wave the installation fees. The tech got here & they don't have boosters. The DVR only works for the TV it's hooked up to & their tech is really old... They don't do "installs" here. Their install equals hooking the cord from an existing outlet to your TV. I wasn't able to get install in the rooms I needed it. In fact there were not enough outlets for my TVs. The man actually only hooked up 1 TV to a box. I was on the phone with them while he was here trying to figure out if I was getting anything I was offered when I signed up. They told me they don't offer extenders, that they didn't understand what the install issue was etc... I told them to pull the recorded call, have a supervisor listen to it & figure out How to get me what they promised me & call me back. Nothing but the 1 TV was hooked up! I have no phone service. He didn't even leave cords for boxes to hook up to TVs or walls. He plugged a TV in with its own cord & told me it was downloading & would set itself up in 2 hours. It never did. No call back. I called back & they just tell me sorry they don't offer this or that & to call tech services & they will tell me what cords to buy & how to hook stuff up!!! Serious! I told them again pull the call & get someone to call me back. Get the bill. The person told me when she offered the extender that she would also waive the $45 install fee. The install they didn't even do... they charged me the $45 install. The lady said they waived other stuff & cant waive anymore. I told her - NOTHING was installed! She said that's the charge for the man just driving out! There is suppose to be a 30 day Money back guarantee!!! So today I'm going to find new service & cancel this cuz I'm not paying after all this! Nothing works but 1 TV... out of a phone & Internet for my computer I can't hook up & TV service... PS even if u were to get a firm contract in writing with them I don't think it's likely the outcome would be better. If u want to try them - make sure u get a 30 day Money back guarantee because that's maybe the only thing u can do with them. I just hope they hold to the guarantee... read more

Before Spectrum took over I was paying $34.99 for our service. I remember them sending a letter after they acquired my area that they were "upgrading my internet for free" & it's specifically mention that I didn't have to worry they were not rating the prices for the service. They were upgrading are speeds just to serve there customers better. Well unless than 6 months are cost to gone up to $50 per month. And now over a year later it's $59.99. The service is worse if anything. I no longer trust those monopolizing liars... read more

Didn't really have a choice when I got connected. I was told there were no promotions at the time I got my internet. So I was paying $44.99 / month and then recently they sent me a notice that my internet speed increased without any additional cost to me. But my next bill was $64.99!!! When I asked I was told my promotional pricing was over, but I never had any. In fact, they kept offering me promotional pricing of $29.99 / month if I got TV and Phone service with them, but I didn't do that. Price Gouging! read more

Got tricked by Spectrum when they set me up with the Latino Silver package, called to change to English was told I would save 9.99$ to drop voice. Bill changed from 113.55 to 150.66 so called back the next day to hear sorry sir you no longer can get the silver package lost HBO, lost 50 channels stuck with less channels and a bill of 113.83 Spectrum said I can not change my plan for 11 months this is all in the first 3 weeks of hell with this company. read more

for better service and price that spectrum can't offer... They told us that it was a promotional price we were not told it was a promotion so year later we get hit with an outrage bill...$193 is outrageous for just a basic service read more

Same as every other complaint about them. Promised they could lower bill back to the introductory rate after a year, but now they "can't do that anymore". Took a minute to connect to customer service, but over an hour to connect to cancellation department. This company is a bad joke. read more

Technician Tyrone (Tech #6226) was absolutely awesome. He spent over an hour in my home to resolve our issues and was professional, skilled, polite, friendly. He resolved the weak wifi signal problem in the bedrooms. In his troubleshooting, he replaced the router equipment and that boosted the signal to the entire house. He even assisted us in printing remotely from our wireless devices and laptops. I hope he gets recognized for outstanding service. Veronica read more

Terrible service! We have been without a clear picture for over 2 weeks, it cleared up for half a day and then went back to pure snow. We have called them several times to no avail. When is this company going to get it's act together!!!! Matt M Hayden lake, ID read more

The worst of the worst customer service, technical non-support and plainly stated, the worst cable company on planet earth. Man I wish Comcast would come to our area...... read more

Streaming tv is a very poor option the quality sucks. Most of the time there's a big lag and so blurry that you can barely make out what you are watching. read more

Spectrum can not solve an ongoing issue with their MyAccount for us. We have a modem for phone from them and due to their routers never working bought our own router/modem. One of their service techs that came to our house with 25 years of experience recommended this as he said all the routers in the Spectrum store are not good quality. So we did that and now for 10 months our MyAccount states we do not have internet and to add it even though we do have internet and are being billed for it. The issue is that we can't download their free virus protection if our MyAccount says we don't have internet. I have talked to or chatted online with no less than 15 different service techs who all assured me it would be fixed. Went into the office and they looked into it and actually got our modem/router to be recognized, but figured out in about a month that our voice phone modem then didn't work. Not a big issue as we have cell phones but give out that home number to businesses and others who we don't want to know our cell numbers. So they looked into why our phone modem wasn't working and told me the code wasn't in for it. Put in the code and then our MyAccount once again states we have not internet. Beyond frustrating. Really hire some software people who know what they are doing!!!!! Really it can't take 10 months to fix this and we only know it is taking that long as that was when we added our own modem/router. read more

service is very good except when it's not working which is unfortuately, quite often. There is no phone number to talk to a live person available so you must sit and wait and hope the problem is resolve in time for your favorite program. Internet is sometimes just as spasmodic. Must reset the box frequently when there is a signal. Poor to no customer service. read more

People on the phone are very nice, and as helpful as can be. When I went to pick up my equipment the woman helping me was nice enough. There was a tech guy standing in the building for my entire visit of 20 mins. The woman informed me that yes I could have my equipment but a tech wouldn't be able to make it to my home until Monday (this is Saturday). I asked why the guy standing there wouldn't one be able to make it to my home today, he looked up from his phone to inform me he was too busy! Too busy in my mind is you wouldn't be standing in the building messing with your phone. Too busy, I wouldn't have even seen you! I call Monday to see if someone can give me a guess on when the tech may be in my neighborhood. The woman on the phone sounds shocked and says I don't see ANYTHING scheduled for you! The next available time is Thursday! The woman in the store never scheduled a time for me!! So now here I sit waiting for some tech to flip a switch... it amazes me in 2017, when the power company can cut your power from a computer but some tech has to physically flip a switch at my home for the internet. Get your act together Spectrum read more

Usually I'm a patient person, but after 3 SNAFU's on a service call, I'm just fed up! The tech's (who seem like nice folks) arrived on time but from there it went downhill fast. . . .We needed a new box to replace one that was 15 years old, no surprise. They asked if the box we had was a DVR, we said yes. I record constantly and it's definitely a DVR. Also, we always get (and pay huge fees for) HBO and ShowTime. The techs also said our wiring was ancient so they did some upgrades; great! The new box they installed didn't work after many tries, so they got another box and put that in. I noticed that this box was not a DVR; they claimed to not know that the first one was a DVR, they are now trying to install it (third time's a charm)? They told us that all the boxes given to "legacy" customers, meaning customers that have been with them a long time are given old boxes! The new boxes are given to new customers!!! So the people that have been paying astronomical fees for years are given old, out of date equipment! Please, people stand with me for old customers/new equipment WITHOUT CHARGING MORE FEES! After all, there are now more choices than ever to "cut the cable cord". . .TDS, HULU, YOU TUBE TV, etc. read more

I had their turbo Internet service which was suppose to be 20 mbs. The service was getting slow and then decided to upgrade to their premium service which is supposed to be 50 mbs. Of course I paid extra for the increased speed. The service tech came out on time. He hooked up everything and left. I tested the Internet speed and barely got 8 mbs. The speed was supposed to 50 mbs. I called tech service and they told me the modem the service tech installed was the wrong one. I'm actually getting slower service than I did before the upgrade. Tech service said they would send the tech back out to change out the modem to the correct one, before 7 pm. As anticipated, he never returned. Time Warner is certainly living up to their reputation of poor service. I am seriously considering cancelling the service after only one day. I don't know how Time Warner can stay in business. read more

Time Warner is terrible. I have not had a great experience. First, the agent messes up my order for just internet. So, when I go in to pick up my modem, I am there for 45 minutes. They had to cancel that order and give me a new account. Get home and the internet does not work. Called the help line and she couldn't help. I don't need her to tell me to unplug my modem and plug it back in. The customer service rep tells me she will call me today with a better estimated time for someone to come out....Still waiting. In the mean time I have no internet, no help, and the NOT so funny thing, is they already charged me. read more

I have never had spectrum before but I wanted to tried it out. I moved in to new place with my fiancé an decided to watch tv...i haven't had any issues for like half a year until now. I'm starting to figure it out why our tv keeps pausing or taking so long to download. So I tried to fix the internet like unplugging it for awhile an reload, same goes with our tv. We bought fire stick tv as well an we also restart to see if it's the fire stick not the internet n STILL struggling with it. Ive been paying my monthly bill for spectrum on time an now I'm starting to get really frustrated an upset. If anyone has this issue, I hope i am not the only one dealing with this. read more

Terrible customer service. Not very educated on their product .Many of the ladies that answer the phone sound like they have been sleeping or bothered they had to answer your call. Wish this place had better service. read more

3 months of being overcharged, and they keep giving me crap about fixing it. Each Agent claims they fix it, and now the 3rd and latest agent says I have to pay the $80 (instead of the $65 it's supposed to be) and that my NEXT bill will be $65. Yeah, no. This was supposed to be fixed 3 months ago. They're basically the idiot convention. I also went into the Coeur d' Alene office and they assured me it was fixed. NOPE! read more

I'm literally on the phone with their customer support right now. My modem(s) *I Have service in two suites, and the equipment/lines/or service is very unreliable. They say it's because it's shared and 100's of people access it at the same time. I pay $199 per month x2 and can't get them to help me. Modems reset on their own 2 or 3 times every day. Their own customer service confirms the most uptime my modem has had without a reset is 3 days. They still won't refund my month because they say "when it's working your getting the speed you're paying for". Hundreds of dollars per month. I waited 17 days for a call back from local business rep. They sent me to the 1-800 number. Due to the fact the local branch doesn't update the notes section of my account they 800 folks can't help me with any refund/credits. Sent me to escalations who sent me to a program called Reach for the really tough cases... still waiting on a response. Started the process on Nov 7. Spent at least 10 hours so far on the phone over the last month. Check out any other option first. My building only has Spectrum. They recommend checking your speed every day to prove you aren't getting the speed your paying for. It's the only way for them to give you a refund is if your "speed" is off. read more

Too bad Spectrum cares more about getting new customers than doing anything for their long term customers. Time Warner was a million times better! At least they tried to offer promotions to long term customers. $172 was the best Spectrum can do for their "bundle" deal for a phone line, internet and basic cable TV with 1 DVR. What a joke? And the cable was glitchy, sometimes the whole show would just freeze and we would just have to delete it. And they don't even have Fox right now! Between our smart TVs, our Amazon Fire stick (on sale for $20), Amazon Tv (already included in my prime membership), Netflix (we already have), maybe Hulu ($12/month-no commercials) and 2 HD antennas ($20 each), our Tv will be better and we won't have to pay any rip off taxes either. They pride themselves on giving you so many channels, but most are useless! I still have to pay Spectrum $85 for a phone line and internet though. I wish they had more competition! Now I know why so many are getting rid of cable! It's so much cheaper! read more

Trusted these people to come into my new house and setup my internet, was with the guy the whole time except for the few minutes I went to the bathroom to change my daughter, when I came out of the bathroom and the guy was outside. I noticed a few days later my Bob Nelson #51 painting was missing! I called the 1800 number to ask for his name and they wouldnt give it to me! What a criminal. The panting wasnt even worth that much but it was to me since it was my dead grandpas. He gave it to me on his death bed in the hospital. Since then I made a police report but I doubt they will do anything. If you have any details please contact the police or call me (208 819 1762 ) this painting means the world to me, again its a hand painted Bob Nelson #51 painting. They protect their CRIMINAL workers by not giving their names out. (Like I dont have the right to know who was in my house) **POSTFALLS IDAHO AREA** read more

Spectrum keeps messing with packages. Raising prices and dropping channels. Nobody wants phone but the force it on you., Charging $29. Then after a year phone becomes $14 and your other services get Jacked up 30%. Time Warner/ Spectrum really sucks read more

You guys SUCK at customer service. I called on January 9th to have internet installed a tech came out the next day, but there were no lines to our house. He said we would hear from a surveyor within the week, nothing. At the end of January I called and was told they were just behind due to weather etc. Mid February, talked to the contractor that would come out and lay the line said we would hear from someone in the next 10-14 days. Early in March called again they said they might need to just lay a line and then come back and dig it in later. Well it is Mid April and you have done nothing, this is the worst experience in customer service I have ever had. Not acceptable and I am looking for another internet option. read more

My family has had Time warner now for a year. In a years time we've had to call and go into the store numerous times due inaccurate bills we've received. I.e. not reflecting payments we've made. But the worst is in that years time we have had probably 2 actual paper bills sent to us. No matter who we spoke to or what they did we would never receive them. My wife and I enjoy having a paper trail because its easier for us to manage everything. But the only way we get the time warner bill now is online in an email.. But once again we never see it. And have to go in and repeatedly call. Terrible service And have since switched to directTv read more

Not sure anyone even reads these reviews or if they make a difference or not, but I still want to write one. The last person that left a review on 5/15/15 is correct, we're held hostage by these folks as they are the only cable company in town. Their customer service is a few notches below bad. The CS reps are less than knowledgeable and always want to give you the runaround. Your typical hold time/wait time for someone to speak with you is anywhere from 15 to 45 minutes per issue. You will get to speak with more than 4 people per contact you make, and from the four people, you will get 4 different answers. They will speak to you rudely and when you call them out on it, they will say, "...well you didn't let me finish..." I just got done spending about an hour and half with them, and got nothing out of it except utter frustration, and some tears out of anger. I was being given charity by their supervisor for 10 bucks... as he didn't think the issue warranted any credit but will give me 10 bucks for the "inconvenience" I went through. When I said I don't need this charity, he stated, that's not what he said. Sad sad experience and I do not wish it on anyone else. If you can go with dish, do it. TWC isn't worth the time and hassle you have to keep putting in. There will be constant issues that you will need to call them for, and then you will not get any help from them. read more

Definatley ancient! We had direct tv and were looking to get a better cable connection, so we tried time warner. First of all, the tv box was wayyyy old like ancient. It wasn't even on for a half hour and was heating up our tv stand smelling like it was burning up. Secondly, the viewing on the menu for the tv was ancient! it had the old text and you could only see two channels on the menu. It's not the 1990's anymore. Time warner needs to get with the updates and not charge so much for such little tv. Definatley going back to Direct TV. read more

We recently moved from an area where Cox Cable provided Internet and TV service. We had them for 27 years and including the initial installation we had three service calls. In five weeks we have had four calls due to outages. Today a one second power glitch wrecked the modem and the on line technician could not fix (she also gets a 1 star rating for competence and customer relations) it on 45 minutes and scheduled a tech visit to visit tomorrow. Fortunately from one of the previous calls I had the trusty paper clip and reset the modem on this end and was at least able to get this hardwired desk top working. Our wireless is totally useless with Spectrum- we're running 100 foot Cat 5 cables through the house to connect computers we use for essential services. The scary part is that several people in the neighborhood said Spectrum was better than Frontier! Now I understand why some of the houses we looked at to buy had satellite Internet. In the baseball parlance, we moved from a major league city to a single A farm team Internet service. Spectrum needs to improve greatly or fail. read more

As usual, my Internet service went down around 8:30 this evening, like it does every evening, just when I was trying to send an important email for work. What makes it worse is that this isn't the only time it goes down each day. It starts at around 5:30 am and goes to about 6:15 and then between about 7:15 and 8:45 and then between 5 pm and 7. I have no idea how many times it goes down during the rest of the day when no one is home. Plus, we can count on it going down any other time something good is about to happen on tv. The Internet is down so often, I'm beginning to think we'd be no worse off if we cancelled the service. At least we'd be saving the exorbitant fees. Spectrum is seriously the worst Internet ever. If we had an alternative, I'd quit this lousy company in an instant. Good thing I can walk, so I can get the AT&T network by going outside and standing in the street. My neighbor is an invalid and has the same problems. What a POS company Spectrum is. read more

I agree with one reviewer below - if there was a rating of less than 1, that's what I'd give spectrum! We're held hostage to them, they've upped prices since they took over time warner, and I've also been told by their worse-than-the-worst customer service agents they don't offer "that service here".... Totally uncompassionate, monotone...why did they choose customer service as their industry of choice! And how do their calls pass even the lowest threshold of acceptance by their managers and the quality team? Undercover Boss needs to come to this company. Spectrum sucks. read more

As usual, very bad experience with spectrum, I cant believe they are still in business here in CDA. I have never, never had a strong signal that they charge me for, I got tired again of going through my cellphone internet and decided to call them to get them to come out and fix it, ( they have been out here many times ) the speed was 1.13 and 1.45 when I called them and it is supposed to be at 100. They made the appointment for 1pm - 2pm to come out, at 215 it was still a no show, I called them and they said I canceled it on a recorded call that asked you to push 1 to confirm and 2 to cancel, I pushed 1 to confirm and the recording Acknowledged my appointment on the prerecorded call to Spectrum, it said I see you have an appointment at 1-2pm, are you calling about this? I said yes and was connected to an operator, he said the appointment was canceled, I said by who, he said by the confirmation call, he said he would submit it to "who knows " and they will call me within 90 mins! 90mins? I canceled my appointment at 12 so I could be here because that's what we agreed on, they have no Accountability, I have been dealing with this second rate company for many years. The guy did say I would be getting a customer survey call and said it would be about his service to me and not the screw up ( he's a funny guy). Just got a call from Spectrum who said they can be out here tomorrow 11-12pm, I have to take the time out of my day to again wait for them, I told them not to call me with those prerecorded confirmation messages but to just be here, I will be here. We will see. read more

Overpriced. Under service. This company will be receiving their cable box as well as demand for refund on account. Have had unreliable reception for far too long. read more

If there was less than one star SPECTRUM would receive it!! Still---no on demand after 3 weeks, changed my package (they up my bill to $189 since the promo expired), someone cancelled the change---three hours later they say the "computer" changed my package because I need an updated modem?? No one called, no one said anything still cable not working, no on demand and get this--they want to give me a twenty five dollar credit ??? What ?? Have no cable for three weeks--my bill is $150. $25.00 is not going to cover it!!! They have no idea what is going on!! Only cable available in my area --if you have a choice do not pick this company. Poor service poor customer relations read more

Typical big company with no concept of customer service or actually living up to what the customer is paying for. Oh sure, you can get a technician to come out to your house but only after agreeing to a 40.00 surcharge each time to fix their own problems and that's only if your able to make it through the worlds worse telephone customer service system. I was paying for 30mbps and getting about 2.0 mbps if I was lucky. My router was old as dirt and was told it would be replaced.... the technician vanished soon after that never to be sen again. Save 10 bucks a month and buy your own router, make sure it has a phone jack to VoIP phone service or you will be right back to TWC to get yet another modem to plug into your wall. read more