I subscribed to their wireless hime internet for ten months. It worked great for nine months, then…read moresuddenly it was terrible. Verizon tech support is borderline useless. I fiallt had to cancel this week. The people in the local office are great, but they can't do much about technical issues. Also, Verizon makes it ridiculously difficult to cancel the service.

I highly suggest take your business to a corporate Verizon store. I've had nothing but bad…read moreexperiences here. I was convinced that the 5G internet box was the best in our area. Spectrum is 1G and we tested running at 200mg when 5G Verizon was barely at 20mg! I have asked 6 times for a return kit and got a $200 charge on my account because of the hassle of unable to return the dumb box! I've bought chargers from this location and was sold a couple things I DID NOT need and refused to be allowed to return them I've lost $150 dollars to this scam place. Go to Roseburg or Eugene. Not worth it to do business here!

Switched from Comcast to Ziply 12 years ago and haven't looked back. Excellent reliability and…read moresuper fast speeds. Use this link to sign-up for a new Ziply Fiber account and get $50!! https://refer.ziplyfiber.com/yu2nVn

I have complained several times to their customer service about streaming stalling. All I get from…read morethem is "unplug it". When I connected with them a few months ago, Spectrum wasn't available on this newly constructed building. It is now and I am dumping Ziply Fiber mostly due to their bad Customer Service. Spectrum offered me more Mbps and options at a reasonable price, less than Ziply, locked in for 2 years. Ziply also wanted $150 for a tech visit regardless of issue.

DO NOT sign any long term contract with Oregon Alarm, 1049 S Broadway, Coos Bay, OR 97420. Because…read moreif you have a problem they don't really care if it gets fixed or the problem gets solved because they already have you hooked. They will give you a yearly discount, but pay by the month because you can leave on your terms. My brother recently passed and had paid for the year in advance but when I asked Dyana for a credit or refund on what was left they offered no refund options except let the new owners have the remaining months for free. I requested a copy of the contract that my brother signed, so it could be reviewed, and Dyana never responded to the email. She just ignored a long time customer. This is a company that's great on there terms, but if you ask for anything else you will only be ignored.

There was an issue with my bill. I called and the woman that answers the phone was RUDE. Then I…read moretalked to the owner, he was BEYOND rude, to the point of being insulting. So I asked how do I cancel my service. He told me he didn't care if I cancelled or not, either way he'd get paid, cuz I signed a 3 year contract, and the only way to get out of it, is to pay the $50 for each month of the rest of the contract.

DFN technicians try to make you feel as stupid as possible even when it isn't your fault. They…read moretalk down to you even trouble shooting and ALWAYS 100% of the time tell you it's not their fault. Don't get them if you have a choice. Go with anyone BUT them!

Douglas Fastnet. Inept. I mean they know nothing about…read moreinternet or phones. Need support? Call Charter. I hate Charter their product is crap. DFN has great product. But they are poorly trained. Support must be fresh out of college. They know basically nothing. They read off basics that tell me they are uneducated and should not be working in support. They get a 1 star. Because every single time I call. They act stoned, like now idea what they sell you. BAD BAD SERVICE. They came from Megabytes which makes sense as that place was a security risk the day it opened. DFN is safe, but horrible support.

Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.

I was very unhappy with Florence Oregon's Hyak service response (lack of) yesterday (1/6) and today…read more(1/7). They advertise 24 hour support. Is this false advertising! I understand if we have to leave a message; but their recording promised that someone would call us back and no one did. Service requested.... Yesterday at around 6 -7pm our internet suddenly went down. So, we called Hyak several times and always got voicemail. No one ever called us back. In fact, one of the times I called, I got a different voicemail which actually said no one would be available at all and we should leave a message and we'd be called back during business hours M-F 9-5. We were never called back, not even this morning after opening hours of 9 AM!!! We finally decided to drive down to their office and wait till they opened... the office was closed and it was after 9 am! So, I called Hyak's sales team (different number in another city) and let them know we were at the Florence office and wondering when they'd open. They said they were in fact on the phone with them and they'd let the office know we were waiting in the car and to let us in !!!! They finally opened at 9:30! When in, they did get us the help we needed to get our Internet going again. We're thankful but why did they have to wait so long and why did we have to drive down? Makes me wonder what people do that can't drive down. By the way, it's January 7 and their voicemail message said the office was closed for Christmas December 24th and 25th. ‍ That old Christmas message needs to be updated! Also, when I asked the tech about the poor response to service requests, he implied they did not have full support and were working on it. Although I appreciate the honesty, it's unacceptable! Hyak needs this to change pronto. One of the reasons we signed up was because of the 24 hour support service promised. So they need to get on the ball and do what's expected after all the hard work installing the system and promoting it. We deserve better and Hyak needs to do better.

Deceptive practices. Sell insurance for phones that are not covered. Please know what models that…read moreare or are not covered by assurion.

Terrible smell of heavy body odor there not sure where it comes from a lot of drama focused on a…read moreolder man that forgot his Identification in the car. Wait times are at least 45 minutes or greater for simple bill pays. If you can order everything on line your going be better off plus it's cheaper.

My mother's phone 'died' while she was visiting us. We bought a replacement phone, and took it into…read moreVerizon in North Bend as my mother was worried about setting it up on our own. (Even though I've done this a number of times, she hasn't.) The manager Dalton was amazing! Relaxed, very helpful, respectful, knowledgeable, and willing to take the time we needed. Mom was completely confident with his assistance. We left with big smiles! Thanks Dalton for stellar customer service! (P.S. Check Google reviews on this same business and you will see many more reviews that echo mine - great customer service!)

They are friendly but not trust worthy. Check your bill and make sure they haven't added any…read more"add-ons" without your authorization. They will add these to get higher commissions, even if you decline them.

I went in to ask questions about getting lines and they ran a credit check on me. They told me that…read moreI could come in Monday for new phones which was fine. But than my husband went over to Sprint and they ran his credit, got us all set up with phones and tablets. While we were here at Sprint one of the workers went over to US Cellular to talk to them and they told the Sprint worker that I'm being classified as a fraud and that they should watch out for me. Needless to say, I'm having my mother in law deactivate her accounts with them and we will no longer ever be in business with them again!!

Went to the store to unlock phone, the couldn't help me and told me to go to Eugene or Medford…read more Couldn't get through the robo phone system either. Very frustrated.

We we're having extreme difficulties setting up a new phone online. We went into the Coos Bay store…read moreand Kit the store manager went above and beyond what a regular employee would do. AT&T online technical department gave up on helping us. Kit worked with us for about an hour to overcome the problems we were experiencing and managed to solve our problems for us. It was much better dealing with a real person than trying to explain on the phone. We highly recommend this store to help you out. thanks for a job well done