AbWe chose Spectrum over three years ago because it was the only affordable internet option available in our area. For the first couple of years, things were mostly fine. Unfortunately, the last three experiences completely changed my opinion of this company. The first issue started when we had streaming problems. I upgraded our internet plan online to see if it would help. While upgrading was incredibly easy (one click), downgrading was not possible through the app. You are required to call in, which already feels like a deliberately one sided and scammy practice. When I called to downgrade, I was on the phone for over an hour. The agent repeatedly refused to process the downgrade, aggressively pushed me to keep the higher plan, and then began upselling a "free" cell phone. I clearly stated multiple times that I did not want a phone. The agent framed it as "free" for an extra $10 a month, implying it would essentially replace the cost of my previous internet plan. At one point, the agent literally told me I would be stupid not to take the deal. I acknowledge that I should have done more due diligence, but the language and pressure tactics used were completely unprofessional. I eventually agreed just to get off the phone so I wouldn't be late to work. Months later, I discovered I owed over $250 to pay off the phone after the promotional period ended. The agent would not take no for an answer and used manipulation and intimidation to close the sale. The second major issue occurred when I needed to cancel service due to moving out of the area. The agent, named "Angel" (ironically), was clearly trained to resist cancellation at all costs. He repeatedly asked me to find friends or family to take over my service, then suggested I ask my landlord to transfer it to the next tenant. I said no multiple times and explained I was uncomfortable and did not have time for that. No one should be pressured into recruiting others just to cancel a utility service. The agent then told me cancellation would take 35 minutes and that I had to stay on the line the entire time, not on hold. This made no sense, especially compared to every other utility I canceled quickly and easily due to a move. Once I firmly stated I would no longer engage in conversation, the service was suddenly canceled within 15 minutes. My final issue is that since scheduling our cancellation (and paying for an additional billing period), our internet quality has noticeably declined. Streaming issues and speed problems began immediately. We've had to continuously restart the router, even though both the app and router report no issues. I strongly suspect intentional throttling now that service is ending. If any attorneys happen to read this and are interested in speaking with me, I would be more than willing to share my experiences. I highly doubt I am alone in these circumstances. When I previously attempted to file a complaint about my first encounter, the Spectrum agent told me it was "my problem," which speaks volumes about the company's culture. I'm aware that by writing this review Spectrum likely won't care or respond meaningfully, but potential customers should know this is a company driven by corporate greed and sales metrics, not customer service or ethical treatment. Overall, Spectrum trains their agents to be manipulative, controlling, and aggressive. Canceling service should not require standing your ground repeatedly or enduring intimidation. If I had another option, I would never choose Spectrum again. read more

Spectrum salespeople are the masters of bait and switch. They offer amazing deals, trick you into using them for cell, tv, phone, internet and end up charging you for more. The sales person I talked to offered an amazing deal, brought over my phones from T-mobil and promised to call me back to close the deal. He never called me back. I hate Spectrum. read more

Nooooo service too many many outages that last 5 hours poor customer svc tech ppl never fully Repair and they really don't like to service a house if they need to go through the house crawlspace... what a waste of time and money read more

Spectrum customer service is second to none. You call - they come. When our internet failed one morning, we had a service tech (John) arrive that afternoon. When our internet failed the next morning for a second time, we had another tech (Lester), again in the afternoon, who diagnosed and solved the problem. Problem solved, happy customer. read more

Fucked up shitty ass network never fucking use this shitty ass network it shit the Wi-Fi is so fucking slow and every week it turns off for like 30 minutes read more

You know what, it use to be the cable company was the worse. I remember as a kid, the service would always go down and take forever to get someone out. Recently they showed up in a couple of hours to fix my service. I am so pleased to see they have improved dramatically over the years. They even showed me the speed test that I was getting what I was paying for and optimized where my modem should be placed in the home to make sure I got optimized coverage for all devices. They've come along way. Props to the customer service and the attention to detail. I am very pleased with the cable company. Thank you read more

Well, we all have stories about this behemoth of a company who has little respect for their customers! I certainly have a few however, yesterday we called Spectrum with a huge cable issue, and a skilled and lovely technician named Mike Graves showed up an hour later ... say what? Yup, it's true! He was super helpful, smart and fixed everything in under an hour! Could it possibly be that Spectrum is hiring more competent and experienced people? Not sure what to say, except WHAT A GREAT EXPERIENCE! And, I sincerely hope this was not a "one off" but a welcomed improvement that will continue to be their new standard! I will be paying close attention... read more

Why is so difficult to just get the service I want ? Why does spectrum keeps on trying to sell 100 different services when I already know what I want and need? Is pointless and a big time waster. Also why is the agent so pushy ? Very annoying ! read more

Need I say more with one star. Nowhere to be found. Poor service, poor quality, poor value and thensome...

State-sanctioned monopoly... and this is what we get. Incoming speed is regularly one-third of what is advertised. Their explanation: "You pay for the PACKAGE, not the speed itself." Huh? baloney. Expect to be charged nearly $100/month for service typically under 100 Mbps. Be prepared for endless "technical support" that tries to deflect blame from themselves until they flip a mystery switch on their end, miraculously reaching 300 and better like they were supposed to i. the first place. Frontier: PLEASE bring fiber to Upland and let's make Spectrum actually compete for customers. You know, an actual open market. read more

I recently signed up for spectrum TV, Internet, and Cable. Mobile service was included free for first year. with all the first year discounts my first months bill was 144.71. Which I paid in full. This second month I added two more cable boxes for an additional 22.20 a month. So to my suprise my current bill is for 262.48 This included a one time charge of 60.00 for a technician to show up. I was never told there would be a 60.00 charge. I asked for some sort of documentation from Spectrum that i was notified of this charge, NONE. They say the charge was authorized by the technician. I asked if they had any documentation that the tech informed me of a 60.00 dollar charge. NONE. (Spectrum would not budge a penny on this charge.) Plus another approx. 40.00 dollars in un-explainable extras. ps. I'm skipping all the hassle I had in getting my service up and running. I had to make 3 trips to local Spectrum stores to get the correct cable boxes. From reading the other reviews, it seems we are all in the same sinking boat. No ESPN, NO ABC. Good-bye Spectrum, Hello Hulu. read more

Worst internet and mobile service. Exorbitant prices. Terrible customer service. You will regret signing up with them

Check your bill for a Broadcast TV Service charge on your bill. If you don't have a TV and don't watch local TV channels then you should not be charge for this service. Spectrum is sneaky, they will charge you if you don't catch it. Why is this legal? read more

This review is for the Spectrum location 13161 Mindanao Way D 6B, Marina Del Rey, CA, specifically for the store manager Ruben and employee Chris. This afternoon I walked into the store and as I walked up to the empty desk, I was told by Chris to go back and put my name in the que and sit down even though he was not helping anyone. A gentleman walks in after me without an appointment and walks up to Chris, Chris does not ask him to go back and make an appointment or sit down but helps him, after twenty minutes of waiting Chris calls me up and I ask him why did he ask me to go sit down and make an appointment but when the gentleman walks in after me he helps him and doesn't ask him to make an appointment, his response is "Well I'm helping you now aren't I." Incredibly unprofessional and rude, I would expect fair treatment for all costumers. read more

After their maintenance period at midnight, they do not reset their billing so customers are charged twice for the same month & then they refuse to adjust Autopay until the whole bill is paid read more

Absolute excrement. Paying a lot for premium service and there is a problem almost every day. Their answer? Reboot Equipment. Every day. Even the idiot who set the appointment for a tech gave me the wrong time for the appointment. Do they intentionally hire absolute idiots or do they have a policy to screw over their customers? The techs are either idiots or horribly trained and incompetent at their jobs - given that a tech physically cut my line to install service for another person. When they are being especially useless they set appointments that they don't put into the system so one its around waiting for non-existant techs. Absolutely awful, if anything else were available in my area I'd change without hesitation. Can't wait until I can use cell service instead. read more

beware of scams. They tell you they are sending someone out for no charge and then require a payment or threaten service shut down.

I have been a customer of spectrum spectrum for the past 6 years. I I'm 59 years old And like everybody else due to covet money's been tight.. My bundle package ran out and I contacted spectrum cause my bill kept increasing to see what they could do to get my bill lowered. My bill started at $71 per month for basic cable and Internet today today my bill is $228 a month well there's a month my services have not changed. I have called spectrum customer service every other month for 2 years begging for somebody to do something to get my bill Lowered,because I could not afford to pay it each month at that rate. I was always told that it was my bill and I used the service so I needed to pay it . When I asked the customer service reps every time I got one on the phone," what about renewing a bundle deal or giving me a package?" I was always informed that those are for new customers only and I was not a new customer, therefore I was not entitled to receive the discounted rates. I have spoken to everybody but God at spectrum and nobody gave a d*** if I was able to pay my bill or not. Today I find out that I was in fact entitled to receive a bundle deal 2 years ago when this 1st started back in September 2020. My bill was reduced from 224.00 for basic cable and internet, down to 25.00 per month for just internet. I have been trying to get only the internet for the past 9 months. The last quote i was given was $100.00 plus fee's and taxes. I have a huge problem with this situation. Bottom line, Spectrum has stolen 200.00 per month from me for over 2 years. This smells like a Lawsuit to me. read more

The price keeps going up, slowly but surely, and the service is getting worse. Almost every few days they are "doing maintenance". With each announced maintenance one hopes the service will improve, but nah. One has to sit an awful long time just to be able to login into one's computer. It wasn't like this when I was paying much less. I called them a few times about the red warning pop up telling me my security suite is expired and I am exposed to dangerous virus, etc. They confirmed I was already enrolled with their "free" security suite and all my devices are currently enrolled, but they cannot figure out how to remove that persistent "warning". A while back when one of their employees came to my home to check another internet problem, I followed him to the cable box which he opened. That cable box was like a jungle. One could barely see the wires among so much cobwebs, mud, dust, trash, etc. I asked the guy, why it was so dirty, "Don't you guys do any maintenance?". I even offered to clean it myself. Of course he said it was "very dangerous". I shouldn't and he didn't either! It looks like their reviews are exclusively one and two (very generous!) stars. I can see the writing on the wall, but apparently the company has not. I just need a little nod to go elsewhere, or they will fold themselves out of existence. When the next "across the board" increase happens, it will be a good time to leave. read more

We switched over to Spectrum to see if we had better service. Not only did we pay much more, get slower internet service, but were treated with terrible customer service. 3 different technicians at 3 different times had to come out to fix a simple matter as a failed fax line, since we started with their service. None of those technicians were able to fix it. It took a 4th time and a Supervisor to come with those technicians and fix the problem. When we spoke to Brandon, in the retention department, to cancel our service, he gave us information contrary to the agent who gave us the original rate and policy to contract with their cellular service. When we requested to be transferred to the supervisor, he kept on repeating, rather robotically, that there is no point since the supervisor will say the same. I had to ask 8 times, repeatedly, while we were told that he was transferring, but nothing happened. read more