I usually dread going to any of these stores. It's almost like going to pay a visit to the DMV…read more LOL. However, Sergio and Ricardo were the 2 people that I have to thank for making my experience painless. Both were super cool and helpful. They got the job done fast and right. Thank you!

BEWARE DISHONEST REPS WHO ADD UNWANTED SERVICES TO YOUR ACCOUNT!! First time Spectrum customer. I…read morewent into the store to pick up equipment to self-install internet service. The rep I dealt with --Ademin (or something like that) --- kept hard selling me on Spectrum mobile service, which I verbally told him I was not interested in at this time, no matter the deal offered. After minutes of way too much typing, asking me for my phone, and more typing, I said to him, "This is just for internet, right?" to which he mumbled a muted affirmative response. Minutes later (after even more typing) I get my internet equipment and return home. Just to verify that my account had been setup correctly, I logged into the Spectrum app. And what did I find? Spectrum Mobile service had been added to my account, against my express wishes and despite assurance from the rep that I only was signing up for internet service. Had I not checked, come a year from now, when the free year of mobile service was up, my bill would have increased, and I wouldn't have remembered why. THESE ARE THE DECEPTIVE PRACTICES THAT SPECTRUM IS LEGENDARY FOR (and which I never believed, until it happened to me). Stay away from this location, and if you must go, check your account afterwards. To finish the story, I called Spectrum customer service after finding the un-asked-for mobile service added to my account and had the service disconnected. I also reported the rep, but I doubt any action will be taken. I suspect this behavior is encouraged at the management level. Or maybe Ademin, the rep, mistook me for being clueless.

Thank you Leo, he was knowledgeable, friendly and fixed my issue quickly without trying to sell me…read moreanything. As long as he's around at least, this location deserves 10 stars.

Sometimes people just gets paid for doing nothing…read more.. They guys at the shop won't help you unless is a commission earning thing. Came to get help on a stolen device and open a claim and they "couldn't do nothing" 1st. Gave me a phone number to call (I came in because my phone was stolen!! How am I gonna call without a phone?!) 2nd. Gave me a link to go to (once again bro, how am I supposed to do that without a phone?!!!) When I asked if they could help me further he just jibbersh something about the system Can I call from your phone? He straight up told me I could buy a new phone to open a claim for another phone. SMH This is R\\tarded . I understand why QR codes are taking people's jobs.

This new store has a great selection of phones and tablets. There are both traditional and pay as…read moreyou go plans offered. I did not want new Direct TV service , but it was clear that Roger has a lot of experience with this too. I am sending my friends to this store as service was good!

I found Rogelio "Roger" and his company Connect Century Communcations last night (through…read moreThumbtack.com) when our DirecTV service went out with a "775" error message (troubleshooting didn't resolve it) and they were not able to give me a service appt until next TUESDAY (which doesn't work for us). Rogelio came to our home last evening after he closed the store, identified immediately what the issue was, HAD the replacement part in his truck, and had us back up and running in 15 minutes. His price for the service call and the part was more than fair. He knows his AV, and especially DirecTV. He does major jobs as well, from complete home theater system wiring and set up to security cameras to audio. Thank you Rogelio. We're so glad we found you and look forward to working together for many years to come.

I have spectrum and have been without their internet and TV for 5 days and they can't seem to…read morecorrect the problem. I called them numerous times and they keep telling me there is an outage, well I'm tied of hearing that there are problems but nothing seems to be fixed, I wouldn't recommend their service cause it suck.... Look for another internet provider instead of spectrum... trust me you will be happy!

Slow wait times for no reason. They only have one person on duty and they can't get through a…read moresingle person in 30 minutes. All I had to do was drop off a modem that had already been replaced. I even made a reservation, arrived 10 minutes early and still wasn't helped till 15 minutes after. The person was quick when it was my turn, just severely understaffed.

Not happy. Had the schedule service exactly one week to have a technician come out to change out…read morethe box. I was told on autopay there will be a $5.00 credit. I went to sign up for auto pay, and was not able to do so online. I called the office and was told since I was billed and there is an unpaid balance, I have to pay the full balance and then sign up for auto pay. From that point forward, a $5.00 discount will be applied. It's not the $5.00, it's very poor communication that is the issue. I hope this is just a rocky start and then smooth sailing afterward.

Do not use this company BUYER BEWARE. I called Frontier and the lady on the phone said this call…read moreis being recorded after each sentence. They wanted a credit card to give you the best promotion I refused and she had a manager tell me the price and I wanted the best package with phone and internet she said 49.95 plus the 85.00 packages and we placed an order after I gave my credit card that she wasn't going charge she said she said she was transferring to the internet dept and they said for me to call Spectrum for they do not have a contract with Spectrum. I called Spectrum and they wanted 89.95 and I am a customer with Spectrum. My wife in the meantime checked our bank they charged 117.00 and 49.95 after they said they would not charge I called back and told them they scammed me and the lady on the phone said they did. DO NOT USE THIS COMPANY YOU WILL BE LOCKED IN A 2 YEAR CONTRACT WHERE SPECTRUM DOES NOT.

I stayed on this buyback dispute which resulted in a favorable out come. The letter said I would…read morereceive $500.00 in the form of a debit card.. Charter did send it as promised but it had expired. The first 3 rep's (Haters) told me that I could not get another replacement card. I sent a letter and left a msg. With the contact information and 2wks later A guy named "I forgot" called directly says he's from middle management and said oh no it's you the relentless customer...No problem we'll get you another one.

I was a customer for about 6 years then decided to completely remove cable all together and only…read moreuse them for WiFi. This past year has been extremely frustrating! We kept getting kicked off 1-3 times daily. I called and reported it over and over again. The last representative suggested I upgrade to a hire speed, so believing this would fix the problem we went ahead and agreed with her suggestion. As of today 4 technicians have been out to my home and and assure me that the problem has been fixed. Last Friday another Spectrum technician came out and confirmed that I wasn't even getting the minimum speed they offer due to the modem and router not getting signal. He then replaced both items, everything seemed to be working until 3 hours later when we had no signal what so ever. I called tech support and that representative confirmed that it was a problem on their end and said they had to send out another technician today Monday. The tech arrived at 12:30pm and was here for 3 hours. He said there was an issue with the connection on the outside and replaced my modem and assured me the problem was fixed. To my surprise as of about 15 minutes ago once again we have no service. In other words this company has been charging me for a service that I never was receiving! Look out people, this company is a joke and are only out to take your money. Luckily I just found out that AT&T is finally in my área and I will be saying goodbye to Spectrum for good! As well as all my family members and friends.

Ivan and Alejandro were so helpful and kind our Phone technician also was awesome really appreciate…read morethe quick help and the kind welcome to the city.

No wi fi for hours. I have to turn Wi-Fi on to do Facebook on my phone. I have to turn wifi off…read moreto do about anything else. It's terrible. I'll be listening to a podcast and it'll just start cutting out for up to 3 minutes at a time or just straight up turns off. It's terrible.