Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

2026-07-05----Original Review: Shiesty company with gaps of…read moreinformation to cover shady sales tactics. If you want to hear a true-crime story, keep reading, if not, just skip to my synopsis in the last paragraph. A seemingly nice salesman walked around our neighborhood making all kinds of sales and speed claims and price claims, et cetera. He managed to wrangle my contact info out of my dear wife so that he could contact me and inform me of my options, and my very first call is an autodial saying that I'm signed up for a service installation at some date and time they decided to choose?!! Then, I start receiving spam emails about an upcoming service install. I call them up and the man on the line with a thick accent is asking me what the name on my account is and I'm trying to explain that I never even spoke with the sales person, much less agreed to any service, much less, created an account with them. I offer my name and nope! That's not it. We finally figure out that they snaked my wife's name and they've now made up an account with her name on it and now they want me to have her authorize me to speak on her behalf?!! So basically we're now in identity theft territory. I patiently but firmly ask to make a formal complaint against this salesman who conned my wife. But surprise, surprise, the system somehow does not list the name of the salesman. (But I guarantee the company would know who to credit with the "sale" if it somehow went through, otherwise, Mr. Salesman would not be visiting houses if he isn't getting paid.) I am told that they will look into it and "if they can figure it out", they will get back to me. After pressing the agent on the phone, he admits that they actually don't really have that info available to them in their system (so obviously, they would have never called me back). Synopsis: This company is basically a black hole of starless (pun fully intended) darkness: lying and identity-thieving salespeople, zero transparency on who sold or setup our "account". It's institutionalized theft. Run, do not walk from them and for the love of Pete, do NOT give anyone who represents them or claims to represent them your contact info- Take a card (if you MUST) and tell them, that WE will call YOU (if/when we lose our minds, forget completely about this Yelp review (and the thousand like it), and are looking to begin a long term, abusive relationship, against our favor). 2026-07-06----Response to Maria (or is it Jode?) from HawaiianTelcom. I don't have time to further detail anything that hasn't already been said. If, however, you can provide proof that your sales people have been retrained to NOT sign people up for service they never agreed to, AND show proof that Hawaiian Telcom has updated their systems to have some transparency by simply allowing their own "help" department visibility into who made the sale, then I will consider revisiting my review. But until then, this is my honest experience and a warning to my friends and neighbors to not give your info to these folks. The lack of accountability seems institutionalized and if so, it would indicate that the apple is rotten to the core.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Thank you Ray for your service you are always there when we need help also helping us with our new…read morephones. Number one prepaid phone company.

From the owner: We travel! We are a Mobile Wholesaler, providing…read moreWireless Service & Data Plan °Activations/Port-Ins/Recharges for: ¤ T-Mobile, ULTRA Mobile, Surf USA Mobile, Rivertel & BOOM! Mobile. °Recharges (ONLY) for: ¤ Lycamobile, Verizon, AT&T & H2O, BOSS Revolution, Gen Mobile, Liberty, Red Pocket, SIMPLE Mobile, Safe Link, SIN Pin, TOTAL Wireless, TECEL, Tracfone, NET10 & GoSmart: °Recharges (ONLY) °Activations/Recharges ¤ Unidata (Wi-Fi - Hot Spots) available. We specialize in Prepaid & PRELOADED Wireless Plans (Our PRELOADED $30 BOOM! Mobile w/10GB product is found in most ABC Stores in Waikiki, Ko'olina & Mau'i - ONLY). BYOP (Bring your own Phone [Unlocked]); we provide honest Services and ongoing consultations with your Cellular Plans, always focused on saving you money throughout our relationship! Please Text or Call for a Free Consultation on your Wireless Plan needs. Retailers are welcome. We are Veteran Owned, and Local!

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

These guys are bad. We asked them to come and do a survey of our television system and they said…read morethey have to charge us for this. We paid them, called many times and left messages and still have not received a call back. All we are trying to do is up grade our satellite system. Direct TV should cancel there agreement with them and find someone who cares about there customers. If I were you I would try everything in your power to find someone else if you have any issues with Direct TV. Seriously it's been over a month with bad service and no support. Hey actually , just tried to cancel my service with Direct TV. Turns out there is another Direct TV dealer in Hawaii! Don't believe The Satelite Guys, they are NOT exclusive. Other Dealers, according to Direct TV: DMSMC - 808-541-7690 Pacific Satelite Systems - 808-347-9136 Microcom- 907-284-0076 Haven't tried these numbers but will in the morning. Can't be worst than the no call backs from the Satelite Guys.......

Took down my old satellite dish off of my 2 story roof in less than 90 minutes. Thank you!read more

The lady staff there is friendly and professional…read more We were there for fingerprinting.

Zenobia- an absolute sweetheart! Love her customer service! Thanks so much! Friendly hello when I…read morewalked in- explained everything I needed to know about when I could expect results. These days it's so nice to experience such great customer service as she exemplified.

Microcom was supposed to come out to my place yesterday April 20th.. ( this is the fourth day I…read morehave taken off work to accommodate their technician ) But when going over the work request. Which included hanging 4 large screen TVs.. ( in 3 areas that are already wired for service ) I was told by their technician that they were unable to provide services because they needed a second certified technician because the TV were over 55", a fact that everyone has known about since I originally placed the order. Even though there were 2 competent adults here on premise that were able to help them with the monitors the technician claimed it was against company policy. I originally tried to schedule service back on February 19th .. which is over nine weeks ago. Microcom promised me that they would call me today to reschedule. But as of noon, still no phone call from Micom to tell me when they will reschedule me for the 5th time? Thank you again for your terrible customer support!!

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

We urgently needed to get my daughter's older iPhone fixed after it got water damaged during our…read morevacation. We were so relieved that CPR Cell Phone Repair in Kapolei was able to help us. Sarah was amazing! She was friendly, honest and explained everything clearly. They told us there is usually a $60 diagnostic fee for water-damaged phones, but since the damage wasn't too serious, they applied that fee toward the repair instead. They replaced the screen and the back sensor and had everything done within a few hours. I also appreciated that they didn't rush the repair. They took the time to properly dry the inside of the phone before fixing it, which gave us peace of mind that it was done right. Professional, honest and excellent customer service. They were truly a lifesaver during our trip. Highly recommend!

Frantic me got a wireless charger, looked up new phones on my carrier's phone website, thought I…read moreshorted something in my phone all to find out that it just needed a lint/dirt/dust cleaning from the charging port. Shout out to the beautiful staff members at CPR for keeping it light, listening and taking approximately 7 mins from first interaction to being done. Total 40 bucks, a final word of advice from them that, "a lot of things can just be fixed" as solid electronic equipment advice going forward. My phone charges perfectly now. Will definitely be back again. Mahalo!