I signed up for the service in November of 2023 with a promise of $100 Visa card. After a few months and no card, I called them. They said it was coming. A little while later, I called again. They said it was coming. Today, they said my plan never qualified and I would have to ask VISA where my card is. Don't fall for the $100 Spectrum VISA card scam. read more

This store is not here to help costumers!! I visited may be 10 times, and none of my visit was helpful to fix my issues. Workers just hang out there play with their cellphones and be high and tell people to call spectrum costumer services. Its like a joke.. read more

The worse service ever experienced in my life. Lazy, rude and no sense of accommodating customers. The guy William just claimed that my name is not on the account!! Even though I had my ID and phone with me, he didn't bother to ask other questions to verify and just said no I can't help you, after I called customer service and they verified my account in 5 seconds they refused to help again. How do you run a business with employees like that?!! It's a shame! read more

The worst experience I've ever had. They were rude. They had me sign in and then helped someone who was behind me. I have never been treated so poorly. They need to fire everyone who was there today! I talked to a really nice woman at spectrum yesterday and she told me I can exchange my dad's equipment for him because he was in the hospital I am trying to get his place ready for him. They seemed happy to tell me they cannot help me. I have also been a spectrum customer for years and I will be switching to at and t thank u for many years of shitty service! Oh and for the guy who cut in front of me? Baaad manners bro! read more

Great location!! Multiple people working, I was a walk in and was seen within 10-15 minutes and out of there in another 15. I had a complicated issue with my account and the manager came over and reassured me we would figure it out. Everyone was so pleasant!! Thank you so much for making a lunch time stop in between work so easy! read more

This location is always under staffed and the system thar issues numbers for customers is not working. Customers don't respect the order the came in and try to cut in front one another. Very frustrating. read more

They don't even deserve a 1 star 45 mins waiting to just return equipment but sure are fast to penalize for a late payment ‍ then to be told oh we don't take equipment here it's UPS door UNACCEPTABLE missed a paid class for this BS read more

Spectrum is the worst ever. Customer service is horrible, they never own up to their mistakes. They try to blame on each other. The worst ever read more

Went to drop off equipment, had to wait 20 minutes and employee threatened me then told me to leave. Never do business with this company, they are pure evil. read more

I didn't get to see the Dodgers/Red Sox game because Spectrum's SNLA didn't broadcast it. Later I found out it was on Apple instead. What a gyp. What am I supposed to do, buy an Apple product so I can see a game when Spectrum blacks it out? Spectrum didn't even tell us about it being on Apple. read more

Showed up for my appointment at 6:30 and it was closed, even though the store was supposed to be open until 8pm. Absolutely terrible. If you have to go here show up during the day--but not on Wednesdays because they are closed on Wednesdays. No reason. read more

If you are coming to return equipment - this store will not take it. Even though Spectrum customer service says to take your items back to a store and even the box your equipment comes in says to- this store will not do it. 4 employees standing around doing nothing, instead they told me to go to the UPS store and wait in line there to return it. Good news is the UPS store was very efficient and knowledgeable. Not like the "employees" at this store. read more

not too shabby in my humble opinion. was expecting long lines and DMV-tier service but was able to quickly return router and get $7 off monthly bill with no prollums! if that ain't a pleasant surprise, I don't know what is! you ROCK spectrum! read more

I went to this store location two weeks ago and asked to speak to a manager who I was told, his name is BOB. For two days he was not in the store, I asked if I could get his number to call him, and they gave me the 800 number. The Customer Service toll free number. I left my name and number with the representative at the desk and asked if Bob can call me to discuss my dissatisfaction with a Store representatives as well as Spectrum. It's been two weeks he has not yet returned my call. Spectrum is the most horrific company to have to deal with, especially at this store on Pico and San Vicente. They do not care about their customers or show any amount of customer service. I can see if they have a manager like Bob I can see why they act the way they do. If you have a manager who is so unprofessional, what do you expect from your staff? I do not recommend Spectrum to anyone. read more

spectrum mobile customer service is awful. bottomline: it offers Verizon service so if that is all(and I mean all) u care about, OK. Just don't fall for any promises outside of that : international, linking to other services, any customer service whatsoever. u can't rely on one thing they promise outside of just Verizon wireless service. read more

Oh my god. I was given a TV service by then that I didn't ask for, and was then charged for it. When I canceled, they said to drop it off at the store. Simple enough. Next thing I know I'm waiting for an hour just to drop the TV device off. Absurd. read more

You walk in and instantly greeted with great customer service. An easy check-in process with just your phone number on their iPad & next thing you know, you take a seat & they'll call your name. No need to stand while you wait! Melanie helped both my partner and I in one go, & was so knowledgeable about every question we asked. This is the store I would recommend for sure! read more

I had a complicated issue (phone was lost, replacement was sent with a locked SIM card) and Francisco was so generous, kind and patient. It took a good minute to get everything squared away and taken care of, but I left with my issue resolved and was shown the best customer service I've received in a while. I was also holding my sleeping 1 year-old the whole time and he got me a chair so I could sit while I wait. I pretty rarely write reviews, but I appreciate this experience so much and wanted to give a shout out and say thank you so much! read more

I had a good experience at this location. Brayan and Jared exchanged my equipment very easily and quickly. They were both very nice and funny too read more

I can't wait until 5g internet comes to my area and puts the Spectrum monopoly in their place. Constant increase in charges. I had service at home and my art studio, but cancelled my art studio due to the price tripling within 6 months. They do whatever they want because they know most people can't get another provider where they live. I supplied my own router and they are charging me for not "returning" it because they failed to document that I had provided it myself. ​The service is fine but due to their business practices I'll be switching to a 5g provider as soon as I can. read more

SLEEPING DURING SPECTRUM TRAING CLASSES -Where do they hire these people who work in Cell Phone stores? I know it's been tough getting GOOD employees since the pandemic, but the quality that's being hired has reached an all time LOW. I I asked for a new SIM card for my new phone. because I didn't receive one when I ordered my new phone over the phone. After the representative ( with a very small r) verified I had an account, he held on to the SIM card like he had a winning lottery ticket and he wasn't sure if I was the real winner. He had to ask another employee if he could give it to me. Was this person sleeping during Spectrum training classes? Why is someone who is hired to sell phones and service not know if he can give a SIM card to a verified customer with an active account? He then insisted I I needed to complete a document that was emailed to me before getting the SIM card...huh? I couldn't locate that email and asked if he could send it..of course he can't! Didn't know how, if or when ..didn't really expect much ( or anything ) from this guy. It was evident from our first few words he didn't really know what he should or shouldn't be doing. He then asked his unprofessional/ slumping in her seat co-worker what to do. She had about .20 more customer service skills/ manners than he did which is not saying anything. The co - worker had to tell him that he can give the card but it can't be activated until ...the document was signed.. Keep in mind, I wasn't going in there for activation, I was going for that SIM card that the corporate office said to pick up or have mailed. The co- worker had to ask HIM ( of all people) if there was a way to re send the email...of course he didn't know lol, why is SHE asking HIM . And then to top it off...the masculine-ish female responded to me/ a paying customer when asked a question about the Spectrum activation process with the word " obviously" ...now who says that to customers? Clearly No home training nor business communication training with this one. Young adults like these 2 characters need to LEARN that success in all areas of life begins with your attitude and behavior..and your presentation. Home training and education as well. And CORPORATIONS , shame on you...you've gotta do MUCH better with who you HIRE to represent your business rather than just hiring whoever shows up.. you'll continue to lose customers and receive poor reviews, as evidenced here on Yelp at ALL of your store! As for me, I'm calling in to cancel my accounts the end of the week. I'd rather PAY more and get quality service. read more

omggggg THE WORRRRRST spectrum store EVER!! no one here is interested in helping u at ALLLL!! the poor clueless trainee was left to do everything by himself (&he didn't know how to do anything ok?!?) cuz the guys that have clearly been there longer were DOING NOTHING and just cracking jokes and flipping thru channels on their new Xumo machine WTF!?! and becuz the trainee looked like he didn't know WTF he was doing , I asked him, "should I just call spectrum customer service??" AND THAT'S WHEN the guy who looked like he was the 'manager' came up to me and said, "no, u don't need to do that. we got u." BUTTTT THEY DIDN'T!! so I walked outta there NOT getting my rather simple issue resolved at ALLLL and they ended up wasting my entire wknd (!!) all becuz they didn't do one easy step on my spectrum account that the fone rep told me that I needed to have done at the store!! so I called spectrum ASAP and talked to the reps about this store and they apologized profusely saying they WILL flag this store and follow up (but who knows if they really did)!? read more

Not only is Spectrum the worst possible mobile carrier with the most incompetent employees but when my phone randomly stopped working & I drove an hour across town to the only available Spectrum store - they were randomly closed for 3 days with a paper sign taped to the door. Backwoods, broke down, unprofessional service exactly as anyone would expect from this company. Drove to Verizon & switched. read more

Bad customer service from both employees that were working when I came in long wait and just talking among themselves. I think the guys name was Brandon. He was a disappointing associate and unprofessional. HR or The managers need to look into who they hire at their stores!!! I made a google review about my experience just wanted to also make a yelp review!! So people can avoid this horrible location!! Hope this is helpful read more

There should be an option for 0 stars! This is some of the worst customer service I have ever experienced. I went in to swap out some equipment and the representative (AJ? RJ? I can't remember since he refused to give his real name, we will call him BJ since it seems to fit him well), was so rude and nasty that I ended up walking out and cancelling all my Spectrum services. The competition in the same shopping center got me set up with everything I had with Spectrum at a savings of over $120 a month. read more

There was a guy called Brandon, the guy with eyeglasses on, he was super rude and had power trips on paying customers. Would much rather go to a different location and or just cancel the service for good just not to see him again in the future. He made me go there 2-3 times in one day just to pick up the equipment that I ordered online and made me wait in line each time even though there weren't many people at the store. Me being 9 months pregnant going back and forth my husband was super upset about the whole experience. When we actually picked up the equipment it took us literally less than 5 minutes. Apparently, some people really hate their job to the point they take that anger out on regular paying customers. Shame on them. While I was taking pics of the equipment he demanded that I couldn't take pictures of him and who he thought he was, I even showed him the pics I took just to calm him down. The whole experience was very demeaning. The joke's on him, we already had his pic. He wasn't there to help people, he was there to make people's lives complicated over just some internet service. Saw him returning 2-3 customers saying come back again tomorrow. read more

Spectrum - Brandon - Mobile Phones Near Me - Los Angeles, California

The agent recommended a easier and cheaper way to do what I wanted to achieve. In and out of the store within 10 min and got a better solution than what I expected. read more

Store was closed when I showed up for my appointment, even though they said they were open online. had to go to a different store without a reservation and wait in line for over an hour just to get my router exchanged. Horrible experience. read more

Hi everybody I usually don't leave reviews. But I went to the spectrum store today on pico and had fantastic service from Philip. This is a much better location in The Los Cienega location easy parking great service. Got it in quick without a reservation. read more