We had a good experience at Verizon. I went to get a new phone and switch on to my fiancés phone…read moreplan. The staff was really helpful with this whole process - they even printed off multiple plans so we could easily compare options and pick what was best for us. We were able to walk out with a new phone, a new phone plan, and a discount because I'm a nurse all in under an hour. It felt like they went out of their way to make sure we were getting the best deal possible which we so appreciated!

What a horrible experience. Our associate talked us into adding the Netflix/HBO Max streaming…read moreservice to our line. She gave us completely wrong information and it really ended up being a problem. I had to spend more than four hours in the phone with Verizon and even had to drive back into the store. She was incredibly rude when I went back in to discuss the issues we were having and then had the nerve to blame it on me. The other associates in store were no better and didn't offer to help. The Verizon customer service representative told me the store was wrong and gave us bad information. To make matters worse, we can't get off this plan for a month even though it has been cancelled. Stay away from this store and don't sign up for any of their streaming services.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I was driving from Chicago to St. Louis. My phone would not work for navigation. I met a kind man…read moreand his family in a gas station and they took me here to get help. They fixed my phone in 5 or 10 seconds and did not charge me. I'm so mad I didn't not get either one of their names. I would not hesitate to come to this store for any work or products! I tool a picture so I wouldn't forget to post this. Thank you all!!!

My Dad and I dropped in on a Tuesday morning. He needed a new iPhone. With Clayton's help we…read moresettled on an iPhone 15 Pro and it took a bit to get the new phone updated and the info transferred over to the old one. We were there for a while but other than that it was a pretty painless experience. I have had some terrible experiences in the last couple of years at other stores so this was a refreshing change of pace!

I had an absolutely fantastic experience with Brock at the AT&T store. From the moment I walked in,…read morehe greeted me with a warm and friendly smile, making me feel instantly welcome. Not only was he incredibly knowledgeable about the products and services AT&T offers, but he also took the time to listen to my needs and preferences. Brock went above and beyond to ensure that I got the best possible plan and device for my specific requirements. He patiently explained all the features and benefits, making sure I fully understood everything. His attention to detail and dedication to customer satisfaction were truly impressive. Throughout the entire process, Brock displayed a high level of professionalism and courtesy. He was patient with my questions and never once made me feel rushed or pressured. It's clear that he genuinely cares about his customers and wants to provide them with the best experience possible. Thanks to Brock, I walked out of the AT&T store with a smile on my face and complete confidence in my new plan and device. His exceptional customer service and expertise have made me a loyal AT&T customer, and I will definitely recommend him to friends and family. Brock is a true asset to the AT&T team, and I couldn't be happier with my experience. Also Brock loves cats, which is his best quality.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

Nik gave us the very best service possible. We came to the store to purchase an Apple Watch with…read morecellular service for my husband. When he checked out our account he found out we had the old discontinued u-Verse service. Nik found we could upgrade to DirectTV get more channels and the price was lower. He worked with us a LONG time. An hour and a half before closing and another hour and a half the next morning. BUT, now we have great new TV service and a new Apple Watch with cellular service. Be sure to make an appointment online before you arrive for fast service. Thank you Nik!

Absolutely abysmal lack of common sense customer service. Jacob Maurer, the sales manager lacks any…read moreunderstanding of how to treat customers. Didn't even acknowledge that I was in front of him while chatting with another employee. When asked if I could ask a question, he said I should wait for them to finish their conversation. He didn't signal anyone to come help, just took his time chatting. I'm here to pick up on online order, that I was text notified to pick up, I checked in at the kiosk, and was waiting for someone to even greet me. Silence. And, the kiosk said that 6 people were in front of me, when I am the only customer in the store. So insulting and rude. So sick of this store. It's always a time suck, with an air of apathy everytime.

Network reliability is poor. If you have trouble with Xumo and/or streaming TV apps, the issue is…read moreusually related to their internet. You will never get a live body, just STUPID bots. It says (hilariously I might add) "Let me take a look at your equipment!" (Beg pardon!?) It then pings a signal to said equipment and tells you to give it 5 minutes. It often takes several tries. Not to mention the irritating nuisance of certain apps, like Disney/Hulu never connecting until they've verified who you are. They ask your user name, email addy, phone number, it asks you to verify the name of the subscriber, and enter your password. It always says your password is incorrect. Disney is policing that app to make sure no one is beating them out of a nickel, but we can't question why a trip to their parks costs $10K per family for 4 days. But that's a topic for another day. Spectrum's Xumo streaming device is C H E A P. Drop the remote on a hardwood floor and you'll be picking-up 100 cheap pieces of plastic to reassemble it. It can be done, I've done it. But I've reinforced mine with tape. Spectrum needs to Improve on every level. I hate to have to ditch them and go to another provider (or non provider and just join the apps on my own...via Roku or ? It's such an ordeal, it's exhausting. Tonight we watched 3/4's of a movie and it just FROZE. Never to resume. This service costs too much not to work. BTW, I sadly have them my internet and mobile business, along with a cable box for my 88 year old mother in law (who can't comprehend apps). I have a high tier internet set/up. So what gives?

spectrum did not give notification of billing changes until the day the new cycle of that bill was…read morestarted and I ported out the next day. Today I came to find out they billed me for the month of February because the billing cycle started the day they notified me of the increased cost starting my search for another provider Mint Mobile that began the next day. I am livid they charged me for services I did not receive.

I will pick this store, it gets picked on the most. my problem is not the store but the service…read more i have lost jobs through t-mobiles busy signal on my line. they say my line is busy and the call hangs up not allowing the caller to leave a message. I feel T-Mobile owes me free service for a year to compensate for my losses, even though my losses are greater than my bill.

I have been to this store a few times and have always had a pleasant experience but today possibly…read moretopped all of them. My mom has had T-Mobile as her service provider for several years now (around 5 years and before that she didn't have a cellphone) but she has been wanting to get a smartphone recently but did not want to sign another contract and pay a lot of money for certain options. I told her that she should go with their prepaid plan so she doesn't pay a fortune for certain things like texting and exceeding on her monthly minutes. When she finally decided on it, I had purchased a prepaid phone for her to use. I wanted to get everything set up for her before she flies back home so we went over to this T-Mobile store this afternoon to try to take care of things. The associate who helped us, Corey, was very nice. I explained to him what I needed done and he took care of it all: the porting of the number, transferring all the contacts, etc. He even made sure that the phone was working properly before we left! I was really impressed especially because I had ported my number some time last year as well and it took 2-3 weeks, got billed twice, had to spend hours of angry phone calls with the store (Edwarsville store) I went to and with their costumer service reps before everything was resolved. That was a painless experience and I am so happy with the experience overall. The associates were very friendly, one even offered us chairs to sit on and some water but we were fine and refused politely. The only excruciatingly painful part now is making sure my mom remembers everything I taught her about using her new smartphone.

Great Sales and Service on DIRECTV Satellite that I purchase from Mid America and they were…read morewonderful to work with. I feel that we got they best deal for the money and they installed the Satellitte and DIRECTV equipment the following day! Thanks MidAmerica Satellite for my new Directv