Ask for Virgil. Super knowledgeable, superb customer service…read more Definitely appreciate the personalized help :)

I'm able to upgrade my cell phone in 2 months so hopefully the promotions will be good…read more But I came in to check the current promotions and I'm glad I did! I got some super cool hats from T-Mobile. Exceptional service and I'm really excited to get a new phone in 2 months!

Sean was an amazing help. He was so fast and very professional. I seriously recommend this place if…read moreyou need any sort of help with a broken phone. Thanks again Sean!!

Fast and friendly. Lots of parts in stock. Good communication. A litter pricier than other…read morelocations, but the speed and convince was worth it.

Ash was very helpful. Clean location. Easy, friendly, very…read morewelcoming and I was given an additional discount, that I didn't expect. Parking is easy as well. Highly recommend

Evan was amazing, he took the time to explain all my options. I got a new extra line, a new apple…read more17 for only extra $3 a month. The place is very welcoming and I am going to recommend to all my friends and neighbors

Needed a new IPhone for my son and so in I went and out I went…read more Long time AT&T customer so I walked in and 2 people were in the store. A security guards and one employee. So the seemed to be bothered employee asked me what i wanted. I sain an IPhone 17 and he said with a miserble attitude all he had was lavender and I said that probably won't work. I asked any other options like an Iphone 16 or somthing he said no. I asked when will you get more of a supply and he said who knows. I asked him if another store may have one he said who knows. I don't think I have ever met a sales person with such a miserable attitude. I left. Yes, found another store with plenty inventory. Beware of this store as a total joke and jerk.

If I could give this location negative stars, I would…read more I have been an AT&T customer for 30 years, and this was the worst customer-service experience I have ever had. The employee helping me was incredibly rude, dismissive, and completely uninterested in helping me. He spoke to me as though my questions were an inconvenience and seemed confused about the entire upgrade process. The store did not have any of the three phones I wanted to see, so I was expected to choose an expensive phone from photos. When I asked about the $150 charge, his explanation kept changing--first he said it was for shipping, then he said it was taxes. Instead of clearly explaining the charges, he became more dismissive and made me feel like I was being difficult simply for asking reasonable questions. I hesitantly agreed to order the phone, but almost immediately realized the entire situation was unacceptable and that I wanted to cancel so I could explore other options. When I went back and asked for help canceling, he offered no assistance and simply told me to call customer service. There was no effort to correct the situation, take responsibility, or make sure the order was actually stopped. The employee's attitude was shockingly rude and unprofessional. If AT&T is trying to lose loyal customers of 30 years, they succeeded. I will be moving to T-Mobile and would never recommend this location.

They take 3 hour lunches at this store. Nobody is ever available, avoid…read more.. They want more words, they want more words

It can sometimes feel like Dantes 7th circle of hell dealing with cell network companies but this…read morestore does a good job making it more tolerable. I had to change a number from a different number and it was a whole ordeal. The rep patiently walked me through it and sat with me as we had to dial corporate. Corporate was a terrible experience but 2 reps and 1.5 hours later was mostly able to get there. Needed another 30 min with in store rep to finally finish. A terrible 3 hour experience but reps definitely helped as much as possible and common issue was corporate. Would recommend. Fast in store internet. Plenty of plaza parking.

After a terrible experience at the Verizon store on Wilshire and 25th Street, where I felt they…read morewere trying to scam me, coming to this location was like night and day. Rochelle is an exceptional employee--honest, knowledgeable, and incredibly helpful. She really knows her stuff, and I felt I could completely trust her throughout the entire process. She spent a long time helping us transfer three phone numbers from AT&T, add a new line, and upgrade our phones. I also came back a couple of times afterward with additional questions and service requests, and she handled everything with patience, professionalism, and complete transparency. Asher also helped me on one occasion, and he was excellent as well. Both employees made the experience smooth and stress-free. My overall experience with Verizon has been excellent--far better than what I experienced with AT&T. Their customer support has continued to impress me long after I left the store. I highly recommend this Verizon location, Verizon should recognize Rochelle's outstanding work--she has absolutely earned a promotion. Employees like her are the reason customers stay loyal.

Just stopped in to pay off my device and get the bill down a little bit. There's only one person…read moreworking and somebody else was already being helped by them other than that looks like a clean store nice selection, even though it's very small inside and everything seemed value really wasn't

Quality and fast service . Also very friendly and help you out with anything phone relatedread more

Howdy. Talk about a great service, preformed by great…read moreguys. I use my phone for work. When I broke after 7:30 pm last night they were open and available. Came out to me, fixed my phone in an amazingly timely manner. They saved my butt. Could give them more props if I tried. Thanks again.

This store is fantastic - especially the manager West. I'd had issues at other stores with either…read morepeople not being knowledgeable and even straight up unhygienic to the point of not being able to talk to them without feeling distracted. this store was my last hope when it easily should have been my first stop. West not only handled all my question with ease and understanding, but he keeps the place SUPER neat and clean, while also going above and beyond for his customers. He could tell I was uneasy transferring from an old phone to a new one, so he personally set it all up, down to applying my screen protector. if I could give West and Co. more than 5-stars, I absolutely would. If you have any issues at all, go to this location. Although they don't carry some of the products at this physical branch, they're more than happy to get you set up once you have them. And extremely capable as well

I came into the store to see how I can lower my bill. The rep reviewed my account and told me to…read moreadd an additional line to save $100.00. I was hesitant but the agent reassured me that my monthly bill will be lowered. As of recent I've noticed my bill actually INCREASED MONTHLY over $100.00. I am actually spending more money than I anticipated. I would not recommend adding services with AT&T ; the reps are only there to upsell services instead of assisting current long lasting customers.

Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!