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    1 year ago

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    5 years ago

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    3 years ago

    Corey was very knowledgeable and helpful. He went above and beyond to add value with setting up our new cell phones.

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    Verizon

    Verizon

    2.4
    (34 reviews)
    $$

    If I could give this store and the manager in duty 8/7/2025 less than one star I would. My family…read morehas been happy Verizon customers for over 21 years. After I visited the store yesterday I was told to call 611 for customer service and they could handle my problem. They could not. So I drove all the way back to the store to get a 21+ year old account for my father with dementia taken care of. The manager Jonathan was useless and un empathetic. Not someone who should be in management in my option. So after well over 20 years of service. I'll be heading to AT&T tomorrow. This saddens me as I have been the reason we've kept them as a carrier for so long because of their great customer service and guaranteed always speaking with a customer care representatives the USA. Another large corporation outsourcing at the cost of the consumer. I cannot stress enough how bad the service with the store manager Jonathan was as well.

    I asked the rep for the 7.95 insurance. He didn't add anything while I was in store and when I got…read moremy receipt I told him I wanted the 7.95 insurance. He said he would add it but added the 19$ option. I called the store and asked to speak with him but he never called me back. I called customer service to fix the error but the insurance is still on the bill. So to resolve the issue I will be DISCONNECTING the new line of service and removing the insurance as well. Maybe once the rep sees the chargeback on his next month targets he will remember follow the Verizon standard of being honest and not adding what you want to add to customers accounts. I expect a refund for the insurance minus what I requested, twice. Very disappointing. I expected a higher standard. But this will be lifted up!

    XFINITY

    XFINITY

    1.0
    (4 reviews)

    XFINITY Customer Service is absolutely horrible.. Please do yourself a favor and go with another…read moreservice provider.. endless calls and no luck getting service.. just look at there star ratings.. They suck the Big One !

    Xfinity stolen phone #…read more Our community provides tv service through Xfinity. We have that service and added internet & our family's mobile plan - 4 phones. On August 3, 2025 at approximately 5 am we were hacked. Our modem was taken over so we had no access to internet. All of our cellphones were deactivated. So we had no ability to contact anyone as we gave up our landline some time ago. The hacker added two names to our account and changed the managing phone and email to a number and email that are not ours. We had to leave our house and find another location with a phone and internet access so that we could call Xfinity. We waited for about 30 minutes before an agent picked up our call. He was able to see that our WiFi modem name and password had been changed and 3 phones had been deactivated. The agent restored service to the modem and the 3 phones, then researched my phone number. It was no longer in our account at all. It had been transferred to another Xfinity customer, MT, on a Samsung phone but a different model than mine. I have had my phone number for more than 20 years and I want it back. We were told that it was possible to pull the number back by shutting off service to that other account but a Fraud investigation had to happen first. It was opened and we were told we would hear from Xfinity Fraud department in the next 24 hours. We have a case number that has been open since 8/3/2025 at 6:30pm. The Fraud Dept has never contacted us once. We've called multiple times & they tell us the same story. My phone number is a second verification for many of our accounts. While waiting for Xfinity to get my number back, the hacker changed access our bank account, moved our savings to our checking account and attempted to wire transfer our money out. Being at the bank first thing, I stopped that. Xfinity has left us exposed, when they could have fixed it the day the hack occurred. Xfinity Mobile Fraud Dept, if you exist & are seeing this, contact me.

    Spectrum - isps - Updated July 2026

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