Came to return equipment but store employee added an unauthorized phone promo to my account and was told to come back after 2 months to cancel it. They refused to take it off immediately. Called spectrum customer solutions and had it cancelled right away. It has been escalated for review. The rep notified me it is common for them to slam these packages to meet store quotas. read more

This review is for Spectrum as a whole. For those who might not know, Internet service is pay per month. So if you cancel your service on the 29th and the billing cycle began on the 28th, the day before, you will still be charged the full month's amount regardless of usage. Hopefully this saves someone a needless payment in the future. In the same spirit, when service is interrupted by outages, you're also charged the same amount. Greedy corporation. read more

My wife and I enjoy the Spectrum very much including the Spectrum TV streaming. We watch different steaming shows including our favorite show even old shows We haven't seen for a long time. read more

Spectrum - Television Service Providers Near Me - Monterey Park, California

Manuel was absolutely no help he had no answers just continued to say scan the box or call a technician he has no knowledge on internet services after dealing with this store for a hour I finally figured out for my self that spectrum was not the service I needed and returned my equipment do not go here if you need help they are unintelligent and have no common sense in this store read more

Don't come here , I literally went into to upgrade my phone and they put it as a new line so now I'm stuck with two phones and two numbers and more debt. And none to help me fix this!! read more

this company is in poor taste. They do not care about their customers. the service is horrible. The mobile coverage is embarrassing. Spectrum please stop being greedy thieves charging for a seBrice service that is inadequate. I have a phone that I can't use, why? because of your 24/7 outages. Poor customer service, disappointing quality of mobile network. I have never experienced such lack of manners, disrespectful representatives. Do not throw your money away with Spectrum read more

My experience with Spectrum has been positive overall. Every time I had an issue or question, they were able to resolve it. I prefer coming in to speak with someone in person rather than spending time trying to figure things out online. However, when I came in to activate my newly purchased iPhone, the service representative asked if I wanted to add insurance through them. I specifically declined, but they activated it anyway without my knowledge. I didn't realize what had happened until a few months later after taking a closer look at my bill. I've read online that Spectrum incentives employees to up-sell. There's no repercussion as the questioning the charges become a "he said, she said" conversation. My point is check your billing immediately when you get home, as there's not necessarily a print out for you. read more

Customer service is okay at this location. Sometimes they don't have certain devices in stock or they don't carry them in the store at all. Definitely make an appointment if you can because the wait can be extensive. The cellular service is just as good as other major carriers. Affordable prices when bundled. I don't like that you can't use the full data you pay for each month when you use your phone's hotspot. You get significantly reduced speeds (600kbps) after 5gb of hotspot use even though you pay for 30gb per month with their unlimited plan of $30 per month. Their cable service is good, but the prices fluctuate pretty often and deals are hard to come by even though they tell you to check in on current deals once yours expires. There are also a lot of sporting events that you can't watch because of constant corporate squabbles leading to contractual disagreements which affect Dodgers and Lakers games. Overall, I'd recommend the service since they seem to be making more improvement each year. read more

This place has no sense of urgency. I waited about 1 hour and 40 mins. Alexis, im assuming must be a manager because he was walking around not helping in any way. Especially considering the amount of people waiting and the time it was taking to service people. He couldn't help make the lines go faster but he had time to walk up and change the channel while we were watching a show. I think im mostly bothered because nothing was playing when i got there, and he didn't have common courtesy to ask if we minded if the channel was changed. ~ just rude read more

I hate having Spectrum and was finally so happy to finally be able to cancel. All I needed to do was return their modem so I came here to do so. They have a check in machine at the front and a lot of floor reps helping customers but the wait felt horrendous. Not sure if it's because we could select why we came in and we had selected cancellation, but it felt abnormally suspicious that right when it came to us being next, we had to wait extra. We saw multiple reps finish helping their prior customers and instead of taking the next person (us) they would go on their phones or start talking to the rep next to them or join in on their conversation. We had to wait a good 15 minutes til we were called even though 3 reps were free doing nothing. Maybe on their break? One of them did leave to go to another room, but the other 3 were just idling around in the store instead of leaving to a break room, which made us feel purposely neglected. Of course after we were finally called, the other reps IMMEDIATELY started calling for the people after us. Very sus, but maybe we're overthinking. Still doesn't look good to have breaks on the floor and see empty reps while there's a huge queue in the waiting area. All I can say is I'm glad to finally be done with spectrum and their ridiculous pricing and unstable service. Made sure to get a confirmation of the modem return. I hope to never have to get their services again. read more

Spectrum - You can see the rep on the left just chillin. He and a few others were just on their phone, chatting, etc - Television Service Providers Near Me - Monterey Park, California

Horrible customer service they said I had to call to cancel service but I was there in person. How does that make sense in anyone's universe worst company ever buyer beware.‼ read more

They try to be professional but - it's always crowded and their check-in system on a computer is not helpful. Try using a live person at the front to answer and resolve simple issues and not making people wait for 20 minutes for simple answers.... They wanted me to wait with 14 people ahead of me just to return a piece of equipment.....I left went down to UPS and sent it back....no line, no waiting... read more

Avoid this store at all costs unless you enjoy having your time wasted. Only three reps helped out customers while the other reps and management were literally just chatting with each other while the line kept getting longer. In the two hours that I was there I witnessed three customers get frustrated and leave. Oh and the only time management talked to a customer was to hit on her. I came in here to swap my equipment out for a new set but apparently the rep could not process that simple request and they said I had to call Spectrum...I mean wth I'm here at a spectrum. So I call and then sign up to get in line again. I waited about 45 mins and then just walked out. read more

Great service. Walked in, conducted my business and walked out. I will definitely come back to this location when needed. Other locations should learn from this store. read more

I wish I could give a "no star" rating as that is what Spectrum deserves. Over the four years as my internet provider, they would increase my monthly plan without any warning and the customer service experience was repeatedly poor. I decided to cancel my service after they once again increased the monthly fee. I logged into my online account to discontinue service and was informed I needed to call by phone in order to do so. The phone agent kept me on the line for over 30 minutes trying to convince me not to end my internet service, what a waste of my time and a dirty trick on their part. I would never recommend them to anyone. Shame on Spectrum for not valuing their customers and for not being transparent about pricing! read more

I am truly grateful to Fidel and his curly-haired assistant manager (I apologize for not getting your name) for assisting with the transfer of my mobile service. Both their charismatic personalities and strong work ethics were reflected in their customer service. read more

This place is understaffed and a lot of things can be automated (bill pay or returning or picking up equipment). They can also increase the number of workers so that the employees aren't so stressed and the customers don't have to wait for so long. I recommend setting up an appointment rather than doing a walk-in. read more

God forbid you're in a rush and even if you're simply dropping off equipment you'll be there for ages. Each " specialist " takes 30 minutes with a customer. read more

After looking at the star it's no wonder how this store is even in business. - Customer service sucks - no help at all - knows nothing - worse of all they have 10workers that like stand around doing nothing and told us to check in the front and made me stand there till they were done talk about god know what for about 10 more min than decides to want to help. With no help at all. I'm so glad I leaving this company. read more

Came in on a Monday afternoon. Entered my name into the tablet and got called up within 20 minutes. Israel and his manager, got my service going and up within another 20 minutes. Great friendly attitudes all around. Thank you again for the help! read more

The store is located next to Starbucks and Yogurtland facing Atlantic Blvd. within the busy Atlantic Square. It is spacious inside with a self pay kiosk. I made an appointment online for the opening time two days in advance. I tried to call the store the day before to confirm if they had what I needed to pick up. The store does not have a direct phone number and all calls are routed to customer service. Customer service is unable to check store equipment availability so you have to hope they have what you're looking for when you go. I arrived a few minutes before opening and was already fifth in line. The employee who opened the door did not ask people to sign in and let people rush to the counter to be helped. I made my appointment in hopes that I could go in and out quickly but they did not honor my appointment and helped the walk-ins first. When I was finally helped, the employee seemed annoyed to be there and was not friendly. The employee got my equipment, aggressively dumped cables in a bag, and I was on my way. Plexiglass was available at the counters but no hand sanitizer was in sight anywhere. read more

This store horrible ... about to cancel my spectrum altogether. All these ppl employees to hold up the line for no reason.

Let you know you have a make reservation for service. There are six walk-in ahead of me

Good customer service. Great phone selection. Spectrum has always been my go to for home internet and cell service.

It's ok, a bunch of legging service and high rates they like to charge for minimal service.

Great service helpful , only down fall is it customer wanting everything to be quick, when it takes patience to get the best service

Personally I have good experiences with both Spectrum phone support and walk in at this particular store, maybe I didn't hit their peak hours. On 2 occasions, Spectrum phone support was able to pick up my calls within 6 minutes and almost right away to address the issue with my new Spectrum set-top boxes, and I was able to swap the old boxes with new ones at this store without any problems. Happy New Year ~~ read more

Need more employees in this location, waited over 45 minutes to cancel service. Get it together and hire more help. Stop walking around chatting with everybody and get the line moving, shouldn't have to wait so long for service. Thank god I'm done with Spectrum, competitor here I come. read more

I was helped by a lady who was simple sweet and quick. Came to pick up a modem. Juan was informative however cold and not welcoming. I wanted to switch my names of the service at my house and he needed the other person there... which I understand completely however his delivery wasn't pleasing. Then I had a simple question to confirm the WiFi working however he went straight to say I can't answer that because that is a technician's job. Sure you might not know the answer however let me finish my question. Customer service is lacking. read more

Chinese people just walk. Up with appointments and they serve them before the people who have am all ointment. Very rude to the customers and no Mannees to the handicap people. Discrimination to the handi capp, especially me in the wheel chair read more

THIS PLACE IS TERRIBLE! I went in to trade my mom's equipment and even after giving them the address, the rep put the equipment under my home address. I then had to return the next day to fix the issue only to get another rep who was such a jerk. I usually don't get upset with employees but this guy was so rude. I asked him to fix the issue and his response was that he was not tech support. They can screw up your account but don't have the capability to fix it. I seriously hate Spectrum and wish there was another option. read more

This place does not have good service just to pay our bill took more then 30 minutes their kiosk machine was not available to use, they need to improve ways of making a payments, like have a specific line just for paying bills and customer service's. The works here don't seem to wanna help anyone they all hide in the back office. I would have give this place NO Star but I can't live this review without putting one. read more

Horrible location! Their self serve kiosk never works. Wait over 2 hours to make a payment is ridiculous! They have 3 employees, one looks like the manager Just hovering around not doing anything. Maybe open up the last register to make the line move faster! If they're too lazy to fix their self serve kiosk, then have one employee just for in store payments. Horrible location with the worst customer service read more

I was helped by Cindy very nice and patient. She helped me out better than what I went in for !!!! Thank you Cindy

Store is spacious and nice. Plenty of parking. Store has seating area. The only thing I wish I knew I could have gotten a reservation. The phone rep didn't mention that. Now I have to wait. Very busy store. read more

Spectrum - Spectrum store - Television Service Providers Near Me - Monterey Park, California

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I was there to pickup a modem because customer service over the phone told they got available in that location . I arrived and Jose employee was so rude & unfriendly. He couldn't moved one f.... Finger to check my account he told me we don't have and I know know when we get those here . attitude so crazy He eat from that job if he's not happy go find another job . -5 stars to this guy . Never comeback . I ended do not do business with this company just for him . I go back with At&T read more

Be very weary of sales reps knocking door to door. They will sell the world and leave you hanging on the back end. Carlos.h.gonzalez@charter.com signed me up and it was a nightmare cost me money on the backend cancelling the service. I have AT&T currently and the area manager was very competent and I currently run my service with them . Escalation to customer retention is who you need to speak to and be aware although they are called customer retention they also close the accounts. Very disappointing to the area sales manager and escalation team that just used the checked off verification on a tablet from the door to door salesperson and an email that regardless if you open or not will be held as legal support against you. Spectrum calls will not come to you from a labeled spectrum phone number and they will document the failed call knowing we are spammed daily with random calls and don't answer. Shame on them. read more

When the business is busy, why do you need so many "greeters" standing by the door and NOT helping customers?????!!! It's impractical, waste of company money and payroll, creates a terrible customer experience ... just bad business practice. Long wait and the worst customer service! As we all need internet service in our everyday life -- it's maddening, sad, and just terrible that I feel so handcuffed to a bad company read more

Don't be stupid like me and go into the store. Customer service on the phone is usually way better I noticed, likely bc they have that survey at the end of the call. Saw the 1.5 stars and figured what I want is pretty simple, should have no issues as long as I'm clear about what I want. The moment Cynthia Gonzales opened her mouth, I knew she was going to give me a hard time. The attitude was bad already and yet I still continued to ask for what I needed. (stupid me) At the end, I walked out the store with nothing but boiling blood. Seriously, save yourself the trip unless you HAVE TO go in and call customer service instead. If one rep can't help you, call back. I was transferred to 5-6 reps after calling three times until one was able to help me. Good luck. read more

Came in today to pick up my equipment to set up my wifi at home. I arrived after setting an appointment yesterday and arrived at the facility only to be told that they didn't have equipment at this location. Why approve my appointment only to be dissatisfied. They're also not enforcing social distancing protocols. People are not standing 6 feet apart. There's a sign that states only 14 people at a time while inside and people are not following the rules. They're short staff which is taking a toll on their customer service. read more