I just baffles me how people are still at their jobs & have a horrible attitude. I went to make a payment & 1st. Let me just say that it's ridiculous to have a KIOSK & not take cash, then how do you have staff yet only 1 know how to work with cash. This afternoon I went to the Spectrum inside the Ontario Mills & this one Female Black Woman when asked if I can make a payment tell me "Oh I don't take cash & it's going to be a while" instead of her going inside to get another person. Finally another guy comes out & as I am paying tell me "oh i have no change unless you want to pay extra on your account. NO WHY WOULD I. This isn't the 1st time that this Spectrum has been rude & horrible customer service. read more

I have always had internet issues with spectrum they are now charging 100 + for service and it seems like I have the lowest speed service. its always cutting out and buffering, we have had to deal with outages at least 3 times this month for hours at a time. and after this the price is raised. if I'm paying this much I shouldn't have this many issues so often, and on top of that nothing gets done when we call in to complain read more

Spectrum sucks. Everyday between 11:30-2:30 the internet is unstable and it cuts out constantly. The only reason that I gave 3 stars is because customer service gave us a new internet box twice, but it's still sucks. It should not be like this in this day and age. Fix your spotty internet! read more

Got quick and easy service today at lunch time. There was only one other customer inside the rancho location today early afternoon. I added their new wifi 6e router to my account and let me tell you it makes a significant difference in my house. Getting over 500mbps down wirelessly and 20mbps upload speeds on their internet ultra package. Upgraded my ring cam too. Very happy with my internet only service. Thanks again for your help today. I know you have to deal with many salty characters who are impatient. read more

An amazing employee at Spectrum saved the day! I was getting frustrated in dealing with slow internet speed. I couldn't fix it myself, and I had trouble getting past the automated "service" at Spectrum. Once Sequyah took over, all my problems were solved! I truly appreciate his patience when working with me, a senior citizen with a limited grasp of technology. He took the time to walk me through the steps, explaining thoroughly what we were doing, and fully answering all of my questions. Sequyah's efficiency, coupled with his kindness, make him an exemplary image of what all internet businesses should strive for. read more

After using Spectrum for seven years And watching my bill climb I tried to have them lower my bill through the razzmatazz they end up increasing my monthly bill and sticking me with a $500 total ( letting bill grow with with minimum payment ) That's when I realized I was paying $200 a month to watch commercials for Spectrum! So I... Yanked the sh.t out of the wall took their crap back! F#*ck you SPECTRUM!! read more

Shout out to Tony who was working alone. Although it got busy, he was super nice and patient with everyone.

I went on the Spectrum app to upgrade my Internet speed. App clearly states a +$20 / month up charge so I order it. I received a confirmation email with a +$40 / month charge. I jump on a chat with Spectrum and they state that the $40 is correct and sorry for the misunderstanding. There is no misunderstanding, the app is clear. So I cancelled the upgrade. read more

Spectrum - Clearly states $20 up-charge. They emailed a confirmation with a $40 up charge. - Internet Service Providers Near Me - Rancho Cucamonga, California

I finally quit Spectrum. I think they overcharge. When I moved to Rancho Cucamonga they were one of the few internet providers so I reluctantly went with them. I have since changed to AT&T Fiber. read more

Spectrum had no problem screwing a middle class family. I made a payment over the phone and it was supposed to be for $104 and the worker accidentally charged for $200 and they said sorry we don't know how we can get you your money back. Even though the worker apologized profusely for making the mistake. But they're a big company and I am nobody so I'll pay the extra $100. And never hear a thing from Spectrum to make it right. They just got richer and don't actually care about their customers. read more

I can't believe the pricing for substandard service. I would not have this ISP if there was any other option in the area.

Slow service incompetent people. Needs a sense of urgency and workflow business improvement

After many many service issues they weren't able to resolve, it was time to move offices. Called to cancel the service and they said thanks. Fast forward 60 days and i get a notice that i owed $300 for unreturned equipment. Which i was never told i needed to return. On a hunch i had kept it. Returned it and was told i was being charged $170 for a 4 year old modem. Screw you Spectrum. read more

Oh my God!!! I've scheduled twice to install internet and cable at my 89 yr old Mom's house and they canceled both times because I didn't answer my cell phone...BECAUSE I'M TEACHING!!!! They can't text me or even call my mother as a backup number? read more

Montclair is extremely busy. Too many customers and not enough customer service representatives. They gave us incorrect equipment not once but TWICE- no remorse or follow up call to see if equipment was correct. Extremely long wait times, SPECTRUM needs to do some housekeeping and organizing. read more

Unethical employees here by the name of Jesus and Angel. My elderly mother came in to transfer her service from Fontana to Rancho since she recently moved. They decided to upgrade her to the fastest 1GB speed insisting thats what she needs to stream on her TV. She was at 100 MB but they insisted she needed 10x that speed. Great work taking advantage of elderly customers that aren't familiar with internet speeds. Crazy thing is that Jesus is the store manager and was coaching Angel on what to do. read more

Never going back here switching to direct tv very rude staff Andrea. Definitely needs training in customer service skills and cultural sensitivity. read more

Horrible customer service and reliability. Multiple times I had a contractor or someone representing Spectrum show up for an appointment only to say they don't have the tools for the job and they would have to set up an appointment for another time! One of them being Fernando and his team. On the 4th visit where they we're actually able to do something the got the installation halfway set up and told me they'd be back tomorrow with the proper tools to finish the job but they left me hanging. No call no show. I am now on the 5th or 6th home visit read more

Broken promises and bs services So disappointed with customer service + technical support- rarely know what they are doing TV is always having issues read more

I finally switched to Spectrum Mobile after a long debate if it was worth it. Montclair store and phones didn't do it for me, so I checked out Rancho Cucamonga store and the employee Rene sealed the deal, super knowledgeable, and answered every question. He explained everything I asked and made me feel easy during the switch. I would 100 % recommend looking for Rene if you go to Rancho. read more

Spectrum mobile is not a good service and they totally lie on their tv add for 29.99 a month NEVER telling you NEW customers only and set me up with an upgrade and said I have 14 days from their shipping date to return well some days our mail isn't delivered. Very untruthful and can not treat customers the same. I don't recommend and I will definitely look for another phone service. They are not the best by far...cheapest or friendliest either. read more

Walked in to turn in my old modem. One employee said she was helping a customer but I'm pretty sure she was just scrolling through Facebook. When we finally got help, we spoke to a man name Alejandro. He was extremely rude and condescending. When we asked him a question about a problem with our service and he interrupted us by blurting out "I don't know I'm not a tech" Very poor customer service! read more

The worst, most horrible internet provider on the planet. Would do lees than one star if possible. Because of zoning and stuff no other provider will give me service and the one that can Spectrum Won't. No internet is my only option. Thank for absolutely nothing. read more

This review is solely based on the person that helped me in the store. Andrea helped me upgrade my phone and was really helpful and friendly, at first she can be a little intimidating but considering how people just barge in and expect to be helped like they're the only people in the store, I can see how one can be a bit irritated. Overall, she was a very nice person and helped me with no issues! read more

BEWARE OF SPECTRUM!! DO NOT USE THIS COMPANY FOR SERVICE!! Their internet isn't very good and their cable service is even worse. We had their service during the three years of covid and it never worked. All Spectrum did was string us along and we had to pay a monthly payment for services that weren't working. We called customer service multiple times and we were told that we had to pay for the services that weren't working. Then once they had a technician come to our house to confirm that their was an issue with our services, and that Spectrum was at fault we would be reimbursed. Spectrum was also charging us for services that we never ordered. The technician confirmed that our services weren't working but we were never reimbursed the money we were told we would be refunded. In fact, Spectrum is charging us for two additional months for services that we didn't have. Spectrum is a mastermind of manipulating the customer and stringing you along, and then insulting you by offering you $20 to compensate you for over three years of ripping you off. read more

Came here on a Saturday to simply return a modem and get a receipt, because we had an issue before where we didn't get the receipt and the box was lost causing a huge headache. Two of the reps were already helping other people but there was one, named Matthew, who was literally standing there doing nothing. We told him we just need a receipt and he rudely tells us we don't need a receipt and we can just leave the modem on the desk. As we tried to explain what happened the last time we didn't get a receipt he rudely interrupted and told us was can sign in and wait. Again Matthew was doing absolutely nothing! After 30 minutes of waiting, Matthew can see we're visibly upset and comes to the area next to us and acts as if he's fixing the phones on display. That's when I asked for his name and his whole attitude suddenly changed and he had the nerve to apologize for the wait and ask if he can help us with anything as if he's not the one who literally wouldn't help and told us to sit and wait. I refused matthew's help because you could've done that when we first told you what we needed. Matthew came over to us at least 3 other times trying to apologize and I politely told Matthew to please just leave me alone. His coworker Jenny was absolutely AMAZING. And turns out we would've had an issue as that modem had already been removed from our account so as rude as Matthew was, he was also very wrong in saying we didn't need a receipt. So thankful for Jenny being kind, helpful, and understanding of why it was important for us to have that receipt. For the bad service spectrum already provides, you would think they'd have better customer service but nope, not when they hire people like Matthew. read more

Spectrum by far has the most inconsistent customer service I have ever seen with such a large conglomerate. I am absolutely disgusted with how they treated me when I walked in to their location. I was not greeted I was rudely looked at rudely remarked at and it literally left me shaking. It is such a shame that this type of caliber of company has such low standards for their customer service. I will never go back to this location and I have tried to convince my mom several times over that we need toCompletely and all of our services with this company because even the over the phone customer service representative all have completely different stories completely different work at six and do not follow the same protocols it is so inconsistent and truthfully spectrum needs to step up their game because it is a shame. If you can avoid spectrum at all costs I won hundred percent recommend you do I will never recommend spectrum to anyone. read more

$244 is way too high for cable, internet and landline phone. Time to cancel all and go with other options.

Worst service worst Internet and tv, they lie just to get you order, they offer internet speeds that are 100 time slower than what you pay for. If you cancel don't cancel at the beginning of your billing cycle as they charge you for the whole month. in short they totally SUCK read more

This is the most unorganized company ever! Nobody can make decisions! Their billing department is terribly unable to make changes to billing quickly and accurate! read more

Average time spent with a customer is 35-45 min. Long wait times and over explanation/selling to customers just prolonged the wait times. Employees are nice because they have to, not an enjoyable experience. read more

I'm a senior who just got a newer fancier cellphone and really was having problems getting started. I went to the Foothills Spectrum store and right away, Rene, a very patient young man, helped me set up my phone and helped me with features I would need right away. I got the basics down and he even put in a few of my fave apps for me. I appreciate all he did and the time he took to help me. I wish there were more sales people out there like him. read more

I was having issues with Spectrum Customer Service over the phone. Came into the Rancho location and was helped by Sarah. She not only fixed the issues, but had exceptional people skills & was very knowledgeable, helpful, courteous, & friendly. Everything customer service should be. Give Sarah a raise or promote her! read more

very expensive internet. nights mostly lag or doing some maintenance. price almost doubles after your discount ends.

Female Asian representative caused me a headache. She canceled my neighbors internet service and activated my service at his address. After hours on the phone with different representatives, they finally got it right. My neighbor had to walk in the store and show proof that he resides there in order to restore his service. All because an incompetent representative couldn't double check her work. Unacceptable. read more

I walked in to cancel part of my service, just the cable. Once you walk in, they have you register at the front kiosk. No biggie. Your name shows up on a monitor in the order of check ins. What irks me is that I'm #2 for about 20 mins. People who came in after me are seen first! They become #1 !and I'm still waiting. I'm not fuming yet. I FINALLY get to the customer service rep and let me tell you, his attitude is probably the worst. The service is horrible, and then he tells me spectrum doesn't pro-rate anything and that I'm still paying for a full month of service. How crappy is that! Don't get anything here! Spectrum sucks all the way around (people and service)! read more

This might be your only option for a apartment complex. But this is the worst service you will ever receive. No one knows what they are doing, and you will be on hold for an hour plus! Avoid this company at all cost. read more

Andrea was absolutely the best. Recommend her if you need help with your phone.

You guys have the worst internet ever I can barely watch tv with out it not working you do t understand how much you guy suck with internet I hate this sever I'm switching read more

I made the switch from Verizon to Spectrum as I already have their internet service. I wanted to keep my phone so they sent me a new sim card. I have spent hours trying to activate my phone, which I need for work. You cannot reach a real person. When I go to their "support" page, they do not offer a chat option, except to tell you that if you are logged into your mobile account, then you can chat. WRONG! I am logged into. my account that's how I am trying to activate my phone. No chat option - they tell you to call in - which I cannot do, because my phone is supposedly being activated. Their regular site refers me back to their mobile site with zero support. I have never seen such an abysimal lack of customer support - and I'm a customer service manager, that's what I do for a living. THIS IS THE WORST CUSTOMER SERVICE - OR LACK OF CUSTOMER SERVICE I'VE EVER EXPERIENCED. read more