Hector was great at the customer service desk. He helped my son and me pick out a new phone, answered all our questions, and made the whole process easy. What really stood out was how calm and professional he stayed when another customer came in yelling. He handled it like a pro. You can tell he's good with people. Honestly, this dude deserves a raise and a promotion. read more

Worst retail experience of my life. Five guys standing around doing nothing while three customers wait in the electronic que for over an hour. They're trained to upsell you to cell phones not to help you. I came in just to return a cable box I no longer needed and they wouldn't take it. After 70 minutes I left. I advise everyone to check out a phone provider or satellite. Spectrum should be your last resort. read more

Had a great experience going into this spectrum store. Johan was very nice and helpful. Had to turn in some extra device boxes I had and he took care of us quick and was very kind. Excellent customer service, the store was clean and organized, overall great experience! read more

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I live in Rancho. Horrible Internet reliability. There is no other provider in my area so I am stuck with Spectrum. I have a problem with suddenly getting thousands of spam emails. They told me they no longer change email addresses and for me to get a Google or Yahoo email. WHAT????? I am paying for your darn service. My Internet randomly goes out. They told me it was my router. I paid $300 for a new router and it still happens. They are the worst company ever. If you live in an area where you have a choice, don't choose Spectrum. read more

"Save yourself the headache and avoid this location at all costs. The staff here is incredibly rude and provided zero help with my issues. I walked out and ended up having to call customer service on the phone to actually get anything done. There is no point in coming to this branch." read more

Crappiest internet around. Constant outages, for 24 hours at a time, and no credits. Customer service is an absolute joke all around.

Spectrum over all is terrible. Raise their prices without telling you why. When you disconnect/cancel service, they try to charge you for equipment you never had! read more

Wouldn't recommend this sh!t service to a fly! It's crazy how much they charge and increasingly charge to have all of your homework wiped because of "issues"??? I wish to god Fiber optics were near me and not these predatory internet providers that force you to use their garbage. read more

Spectrum Internet is the worst. Horrible spotty intermittent service with buffering. If I have Sirius radio playing and then watch a video bat the same time Sirius cuts off. Then they try and tell me it is my equipment. I just swapped over from frontier and I have my own routers and never had any issues before with my stuff so that tells me it is their side. They said if they don't find a problem they may charge me for a service call. This is the same thing that happened when I had them before. The only reason I tried again was the sales rep said my area was swapped over to fiber network and even gave me a date when they did it. There is a law called bait and switch and they are ripping people off read more

The staff that work here are friendly enough but jeeze they need to like maybe have a line Where you can drop and go euipment I've been siting here in the store for 35 mins and only two people have been called. They only have two people working right now when they originally had 4. People take breaks no problem totally understandable but they need to staff better. It's crazy to have to sit here and wait this long to drop off something. Maybe they should consider only Doing long involved things by appointment to mitigate the line. read more

The guy name is John Saiz Super friendly and professionally take care of my problem very quick thank you so much. read more

Spectrum - The guy name is John Saiz Super friendly and professionally take care of my problem very quick thank you so much. - Internet Service Providers Near Me - Rancho Cucamonga, California

I have the worst service for 1 year straight. My bill has gone up 20 dollars a month. Still my WiFi on my phone goes in and out daily. Didn't receive phone calls for 5 months while at home fixed after 5 visits to store maybe 11 hours of time il never get back and 2 visits from tech people. Now no WiFi on my new phone 60 percent of the day read more

Just started the new year of 2026 and already had spectrum 1 gig internet go down 3 times. If you have any other option for a carrier, I suggest you take anything but spectrum internet as disconnections are a regular occurrence. Horrible quality read more

Bad services, they didn't tell you details when you open new bundle account with them. When happened you came to ask why like that ? They gave a lots excuses. 3 agents have 3 different way to explain. I was disappointed when switching T-Mobile to Spectrum . The phone signal not stronger than T-Mobile. I will looking to switch another provider. read more

Excellent customer service by Johan and his associate. I went in to upgrade my 8 year old modem and router. With calm and elegance he helped me out and informed me of other services in my plan that I was not using. Thank you. read more

Long waiting time I was just dropping the equipment and I have to wait long long time

I switched over to Spectrum. They promised me that they would be a good connection but all I've had is have you ever got the SOS? What the heck does that mean? Seems like wherever I go I get this SOS no phone service no nothing but they promised me that the phone service was gonna be good and that they use all of Verizon towers, Well I guess you should say if you pay cheap you get cheap and that's exactly what it is cheap because they don't tell the truth they have the worst service worse than T-Mobile. I hate them. I'm leaving soon. read more

beware.... spectrum does not prorate service...they raise your rates without you knowing..... and often drop service! This is the most ridiculous monopoly of large service providers out there. There are other ways to get internet. beware I only had internet and they were over charging then had the nerve to offer me a lower rate when I discontinted. SMH read more

Bad customers service Bad communication Never explained to me that bill which started at 144 for a bundle end up at $227 at the end of the year for the same service cable and Internet Was never recommended any other options until I complain I have been a customer for almost 10 years I asked to cancel cable , and leave me the Internet only First bill (internet) on the top of the bill page was $39.24 second bill no modification ask by me come up to 59.24 (internet on the top of the bill page with no explanation on the bill again Got charged for equipment return prior to the billing but still getting charged for it And now discretely make me pay the cable bill through the Internet bill Bad and sneaky business! Be aware read more

After several years of confusing bills and ridiculous explanations that kept me going in circles on phone calls that lasted far too long, I am finally done with Spectrum. Even my experience with canceling was terrible. I was instructed to plan my disconnection at the end of my billing cycle because it is "paid in advance" but now I am being told I still owe them for the last month because according to the lackluster customer service representative I just spoke with, it is not really paid in advance, but rather 18 days after it starts and 12 days before it ends. They also make sure to repeatedly tell you that they "do not prorate because it's a monthly subscription service." Cool. Thanks. Ridiculous. The way they operate is kind of shady, they continued to increase prices with no notice and every person I spoke with was less than helpful in explaining why. They are all very "it is what it is, take it or leave it" in their delivery. I understand that business is business but with the monopoly that this company currently has in my area I find it difficult wrap my head around why the more successful a business becomes the less effort they make to stay competitive and to retain customers. I still have to return the equipment and after reading the other reviews here I am dreading it. read more

I took my elderly mother in to downgrade her services because her cable, internet and landline were $260. We waited about 10 mins due to the many people in line which was not bad. Then Cameron called us over and he helped us find a fantastic deal for her. She now has her landline, internet AND mobile service and is saving $160. Cameron patiently and expertly transferred her data to her new phone, joked around with us and made her feel good about the change. She talked about him for some time afterwards. Please give that guy a raise! read more

Poor customer service, it has been exhausting working with the Spectrum to get my money back for a mobile payout that I was promised! The sales people promised that it was an easy process to get my money for switching over and it has been a nightmare. Too bad they don't value their customer smh. Don't fall for the trickery of this company read more

Spectrums ZUMO is awful . You sre constantly have stations quit working. They have their 3 dots (liken to the circle of death we all have seen). Shows you ask to record, don't. TV or streaming voices cut out or vice versa no picture but sound. The picture you recieve blurs out. When you turn ZUMO on nothing happens sometimes, just a black screen. Don't waste your time or money on this. When you complain, Spectrum will not give you credit for bad service but they will constantly raise what you pay. read more

What a great experience. Customer Service was very helpful. I'm very impressed with the savings.

This store sucks. Faulty equipment, can't print receipts. Takes all 5 people working here to help one person. When all you're here for is to return equipment, you're still waiting almost an hour. No eye contact, no real customer service. I won't be back here. I'll mail it in next time. read more

Don't believe anything they tell you about price guarantee. I was told 2 year price guarantee and I have had my bill raised 3 times in the first 1 1/2 year. After speaking with someone in their customer service, they can't provide any proof that anything was told to me or given to me that I signed stating that they can raise their pricing. DONT SIGN UP WITH ANY SPECTRUM SERVICE. THEY MISLEAD YOU FROM THE START! read more

Spectrum throttles the internet speeds. Over sold the bandwidth. Places blame on the consumer.

Be careful for their upsells. They lie about information to try to make the deal look good. Only for you to see the actual deal 1 hour later and you really aren't saving but being charged more for service you don't even need. read more

Good luck getting fast or efficient service regardless if it's the telephone or a walk in location. I've been sitting here for more than 25 mins "after signing" just to return a modem off of my account. There's only two people running the front station. What is this like a doctor's office? Sign in and wait forever? Absolutely a waste of square footage with no employees to work the space. read more

Spectrum - Empty kiosks, two employees, while customers wait for 25 minutes just for basic services. - Internet Service Providers Near Me - Rancho Cucamonga, California

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I haven't bothered to read the bad reviews but I had to come here and leave a great one. Been to the store three different times now and each time Cameron has been fantastic to work with. Seems genuinely friendly and answers questions before I even think of them. The other woman with long hair I'm so sorry I forgot your name but you've been a great help as well. Cameron went above and beyond to hook up my new phone when I received it transferring all my information apps pics - everything- even logging into my old carrier to get the information needed to make the process of switching to them as seamless as possible. I absolutely recommend this location to others in need. Cameron deserves a raise/ promotion. Hopefully management sees this:) read more

If I could give zero stars I would. Poor cable and internet service - they force you to get a landline otherwise they charge ridiculous amounts for their service which SUCKS! We moved out of state and called to cancel 1 day after my billing cycle closed - they are trying to charge me over $185 for one day of service - plus the $329 for equipment I returned. Called to get an adjustment- "we don't do that because we are a monthly service company and changed to that in 2019". I was going to pay a reasonable amount but not anymore - I will pay them $1 a month - it'll take them over 15 years to collect their balance read more

terribe internet always i think a dog with an antenna would have better internet speeds and i regret ever living in a neighborhood with spectrum read more

Seriously understaffed. Staff are friendly. Suggestions: For equipment drop offs, they should get service first.

Absolutely ridiculous service! I waited 40 minutes to be called after signing in (there were 2 customer reps) when I entered the store and there were only 3 customer ahead of me when I finally got called there were 8 waiting only to find out that the only person who could take my cash payment just left for lunch! So I had to wait till he got back an additional 30 mins. In addition to that, there were times that there were 3 reps just sitting at their computer not calling on any customers. This has got to be the worst customer service I've ever come across and has made me decide to switch providers.... Whatever happened to "cash is king!"they kept pressuring me to use my credit or debit card to pay my bill and only then they could help me, cause they said their system was down for cash payments??? I could understand that being the for credit or debit cards, but cash! And not only that but once I got to a customer rep. It took him over 5 mins to punch in my account number just to tell I had to sit back down and wait an additional 30-40 mins for someone to come out to take my cash, they only seemed interested in upselling their services and not taking payment to pay my bill. read more

So I tried to get internet service online and over the phone, there's a "SELF INSTALL KIT" which it's self explanatory. But there's the same charge if you get one delivered or pick it up yourself. When I called to talked to someone on the phone and online they said it's a activation fee. But I have to install it I have to call to have it set up. SO WHATS THE CHARGE FOR ?? This is nothing but a monopoly There's no more I'll work with you, not try to gain customers. It is what it is attitude. Take it or leave it so I'll leave it. Bye read more

Really happy with the service at the Rancho location. Just popped in to return a modem. Quick friendly service and I was on my way out the door with a receipt in under five minutes. Spectrum upgraded the internet at our home and it works as perfectly as always, but now it's even faster. read more

worst service ever will charge you regardless if you trying to cancel Services been trying to cancel services for three months reported you guys at FCC you sent me out another package and a $300 bill sad and ridiculous read more

Very rarely do I get good service here. The previous times included long waits and lack luster service. Like I am a bother. Service sucks for the cable system, too. 1980s technology and 2025 pricing. Had to have the box to watch the Dodgers. Now the season is over, it's out of here. No need. Came.in today to return, since you don't get a prorate you need to cancel last day of the month or be forced to pay another day. Walked in to find out even there internet is down. Nice to know it's not just mine as Spectrum is the only option where I live. Gotta go back tomorrow. Ridiculous. Can't even get rid of this junk. read more

I am very disappointed with Spectrum. I have used their services for years . All they do is lie about pricing. An agent quoted a price that he stated will be the same for the next year , no hidden fees, which turns out to be a lie . Save yourself and look for other services . read more

I just baffles me how people are still at their jobs & have a horrible attitude. I went to make a payment & 1st. Let me just say that it's ridiculous to have a KIOSK & not take cash, then how do you have staff yet only 1 know how to work with cash. This afternoon I went to the Spectrum inside the Ontario Mills & this one Female Black Woman when asked if I can make a payment tell me "Oh I don't take cash & it's going to be a while" instead of her going inside to get another person. Finally another guy comes out & as I am paying tell me "oh i have no change unless you want to pay extra on your account. NO WHY WOULD I. This isn't the 1st time that this Spectrum has been rude & horrible customer service. read more