I love Spectrum! We have used them ever since they put fiber cable in Grey Forest…read more I just now took a Speed test reading from my iPhone and this the norm here (362 mbps). Hardwire your computer to them and you'll get more. Spectrum comes out to our house if something can't be fixed from their end (I do believe we pay a little extra for that- well for it). I buy my own equipment and that stopped a lot of the issues we used to have and I get a lot further coverage. Just a little more and you'll get the best WiFi around (unless there is a new company I'm not aware of). My wife pays the bill so I'm not sure what we pay but I believe it's in the $79 a month range for WiFi only. It's been a been a while but ATT called awhile back and wanted our business. They offered me a price a little lower than Spectrums BUT get this .... they were going to install Wifi that was only 4 mbps I'm not sure what runs on 4 Mbps these days so - Hopefully they have gotten fiber by now for their ATT customers! Yes, we have our problems occasionally but they get on it and it's repaired within a reasonable time according to the problem.

Great customer service, reliable connection, and smooth experience overall. Highly recommend!read more

I've been to other spectrum stores that weren't as crowded but the wait wasn't bad and the staff…read moreperson was very helpful and kind. Thank you Ab!!

Horrible customer service and terrible management. I was interrupted 4 times by people that not…read morechecked in an the manager was nowhere to be found

I'm writing this in the midst of another service outage - literally 5 days in a row where internet…read morehas gone out. And each day spectrum says it's out of their control to get out of offering a credit. When you work from home, you require reliable internet which Spectrum obviously can't provide. I recently moved and am unfortunately stuck with them as the only service provider option. Before I moved, I had Google fiber where I had only one interruption in 6 years. It's like Spectrum is trying to set a record for the worst customer service and worst wifi service in the country. Two other things that are irritating: 1) When I called on the third day of a continuous outage, the agent tried telling me perhaps it was something wrong with my modem and I should reset it if it was happening every day. Spectrum was literally sending out mass outage notices but in an attempt to deflect she tried saying we were the problem. 2. Spectrum won't credit you if the outage is under 2 hours or they blame someone else for the issue (which they obviously will). But to say that you aren't deserving of a credit because you weren't inconvenienced long enough is ridiculous. I've attached texts - just over the course of 10 days, there were 7 outages (2 in 1 day!).

Easier cancellation of Internet service. It took two phone calls, and Instill have to return…read more4-year old equipment.

This location is in the Ingram Park Mall, so you have to walk a decent way to get to it. If you can…read morepark and enter near JCPenney, that would be the fastest. The store is located on the second floor. My experience overall was positive. I needed to return some equipment. There is a sign-in kiosk and you can either enter your information or scan a QR code and do it that way. I received a text within about four minutes telling me that I was next, and I was called immediately after that. The return process was very straightforward, and the staff member was quite friendly.

there's no justifiable reason to keep someone on the phone for almost 30…read moreminutes to cancel a service. that's not ethical business practices and if I call to cancel, how dare you try selling me on MORE products?

Derp. I'm done with Spectrum. I can't wait for a competitor to move into my neighborhood and do a…read morebetter job with the internet, television, phone, etc. I hate how they nickle and dime for as many charges as they can come up with. Long times with outages go unexplained or unmentioned at billing time. Fees only go up. They lock me into a contract, but get to change the prices at will. They don't mention that you could be just buying your own cable modem at a fraction of the price of what they charge to rent you one. Internet speeds remain slower than my peers', and for television we're getting charged crazy prices for what other people are getting thousands of stations. Ugh. This company used to be Time Warner before they got bought out. They're on my speed dial list, you have to call and check with their automated system to see if the internet is out at your address with some 'temporary outage' that goes largely unexplained.

Is this how you train people? He's lucky I didn't ask for his name. My husband and I are walking…read moreout of H-E-B on 108 N. Rosillo in San Antonio. It is May 7th at around 8:00. This young man asks us whom we have service with etc. my husband looked around and asked "shouldn't you be closed by now?" More out of surprise than sarcasm, by 6:30 maybe 7 they pack up and leave. This man's response was "hey I made $650.00 yesterday more than you." First of all you don't know who we are or how much money we make, is this sort of training that's done to be one of these salesmen? I normally don't get this upset, but you're not going to judge a young lady of color and how much money I make. Or is it because of the neighborhood he's in he thinks that was an appropriate response? How disgusting.

Abysmal customer service and personal. I'm a disabled veteran and what should have taken 5 or 10…read moreminutes max to return a modem took over an hour standing in line without so much as "Sorry" for the delay or "Would you like to take a seat". So much for common courtesy - and Merry Christmas to you too

Great!.. at first. Then come the sneaky hidden charges and "free" services or discounts turn into…read morepromotions that ended without any notice. I gave them 2 tries to fix it, then ported out.

Worst experience ever. I have been going to the Rim location for years and never had an issue. I…read morecame in with the malfunction internet modem plus extender modem in a big bag. I was greeted with manager Roberto, I asked if we can go to the big table so I can have everything out but nope went to small table where there is no room. I brought my laptop so I can see the account better. My bag fell including my laptop, iPad as I need to update plus my things. The manager just stood there didn't even help. I asked for help with bundles and he said I can't help you with those. I was like I'm deaf and it's hard to communicate with others in another country try to adjust the bundles because few of them were gone and I'm paying only one for 27 a month and the extra fees that I don't use. I grabbed my stuff and left. He didn't even help me, not even understanding and no compassion. I'm going to try other location because it's frustrating with a third party talking on a phone with someone in another country. My internet barely work and the extender wifi doesn't connect with the internet modem anymore. I need help! Please avoid this Rim location at all costs!