Went to get my eSIM reactivated on my phone and Sergio was extremely helpful. Whole process took about 5 minutes.

I spent more than 40 years working in the tech and wireless industry, (I remember when we had A and B carriers) including time with Verizon, so I have a very clear understanding of what professional retail customer service should look like. Unfortunately, my experience at your store today was extremely disappointing. From the moment I walked in, the atmosphere in the store felt disengaged. No one greeted customers with a smile, and the overall energy suggested that customer service was not the priority. At the beginning of the interaction, I specifically asked the representative to take my information and run the credit check first so I could understand my credit limit before we proceeded. Instead of doing that upfront, it was done at the very end of the conversation after we had already spent time discussing options. When the result came back with a lower credit limit, that information should have been communicated earlier so we could have structured the conversation around realistic options. What made this more frustrating is that when the credit limit came back lower, the representative offered no alternative solutions outside of Verizon credit. Anyone experienced in this industry understands there are multiple ways to proceed--different device options, deposits, or other structures--but none of that was explored or even suggested. There were also basic communication breakdowns during the interaction. At one point I asked why the process was taking so long and was told the representative had to wait ten minutes for the safe to open. That's perfectly understandable operationally, but that should have been communicated to the customer immediately instead of leaving me wondering why nothing was happening. Additionally, when I asked about adding a new number to an account, the representative attempted to argue that this was not provisioning. After working in this industry for more than four decades, I'm very familiar with how provisioning works, so the tone of that exchange was unnecessary and unprofessional. What concerned me most was the lack of professionalism on the sales floor. The representative appeared more invested in a personal conversation unrelated to work than assisting customers. Then, after a customer left, employees spoke negatively about her within earshot. Customers should never witness employees speaking poorly about other customers. I'm sharing this feedback because I know what well-run stores look like. Today's experience reflected a breakdown in basic customer service fundamentals--clear communication, professionalism, and problem-solving. I hope this feedback helps your team refocus on the level of service customers should expect when they walk into your store. The only thing that made the experience a 2 star is that I got the device I wanted for what I need to do. Otherwise, I felt like I was a nuisance and a waste of their time. read more

Just came from this store. I wanted to get a personal phone and account. Th man at the front greeting offer to help. I explained that I wanted a personal phone, I didn't have a personal phone, only a work-supplied phone (not my own business). He started to ask questions: Was this for business or personal use? Did I have a personal phone? I held my breath since I had already mentioned those things. Then he asked if this phone was to be linked to my current phone? I lost it, told him that he wasn't listening to me and asked for someone else to help me. He was offended and asked me to leave. Not doing business with this store ever... read more

One of my best experiences at a mobile store! We decided to visit this location on a Friday afternoon without an appointment, and I'm so glad we did. The store is in a busy shopping center in Mira Mesa (Manila), which has plenty of parking--a big plus! The store itself is pretty standard, with phones, tablets, watches, and accessories on display as you'd expect. But what made the visit exceptional was the service. Fortunately, there weren't many people inside, so we were attended to quickly. Veronica helped us, and she was fantastic! Professional, friendly, patient, and approachable, she made sure we were taken care of right away and handled everything efficiently. I finally upgraded from my iPhone 11 to an iPhone 16. Each Verizon location offers different deals, and we were lucky to snag some extras--free cases, protective screens, and discounts on tablets and watches! We also traded in our old phones for even more savings. Setup and checkout took about an hour and a half, which was faster than I expected. Customer service at mobile stores can be hit or miss, but Veronica made this experience completely stress-free. I really appreciated that she wasn't pushy or trying to upsell us on unnecessary items. I highly recommend asking for Veronica for any iPhone needs, and I hope the rest of the staff are just as amazing! read more

I was referred to this store by the Verizon customer service representatives I contacted by phone. I was greeted by Makayla J. who listened to my explanation of what I needed. She asked if she could repeat it back to me to be certain that she understood. She did understand perfectly and proceeded to quickly and efficiently reslove the issue for me. Verizon is fortunate to have quality people like Makayla J. working for them. I will recommend her every time I get the chance. read more

this place needs to be shutdown. avoid this place. they charged me for a service and then i got charged again for the same thing on my veriizon bill . wtf the lady at counter was super rude. horrible customer service. read more

I've never felt so ignored and belittled as a customer before. I've been a Verizon customer for longer than I can remember but this store is the epitome of rudeness and neglect when it comes to customer service. I had placed a pickup order with version to pickup at this store and I walked in around 15 minutes before closing time which was 7 PM. There was one guy in the store and he said they were closed while the door was unlocked and he was standing at the desk. I asked him what time do you close and he says "today we closed at 6:45" and gave me a grin which said gotcha, you can't do anything if I decide to close the store early. And he added that "you can come tomorrow we'll be open till 7. I went back the next day to pickup my order and the same guy greeted me, he was with another customer while this customer was doing some backup on his phone and this associate was just stretching and grooving to the tunes, he could have easily helped me with my pickup which was after all a 2 minute thing. But he decided not to and I waited for lo before i got my order. In the end another associate who magically got free helped me, she was sweet tho. Though I was able to pickup but I'm still very unhappy with the service here. read more

watch 0ut for this place - though it may have a sign above the door stating Verizon - its not Verizon - this is a what is called a store that can sell Verizon items- they have different prices than a true Verizon store - I found that 0ut= plus I was charged for a service never done, I found that 0ut too - then when I received the new billing from the actual Verizon company I am being charged again- its a complete rip 0ff from this store - I went in to this location and all they could say it a charge that can't be taken 0ff- they swindle me.. read more

Hey when I mean do not I mean do not go to this location , this is a fake Verizon store , they are very hungry for sales they don't care about you or your monthly bill they care about themselves , especially "Sales manger Jay " I kept telling him I only want one thing and he kept trying to convince to get multiple things after me telling him know even his coworkers for telling him to chill, and he kept telling me get it it's a deal I said how much if I don't get the deal he said oh it comes out to the same price so how it is it a deal lol ? They also created my account wrong put wrong information when I showed them the info in there face all I'm going to say is they don't know what there doing and all they want is a sale , I don't know how jay is a manger he fast talks customers lies to them and he looks very unprofessional what manger do you that sags there pants and looks high and smells like marijuana I think this whole store should be drug tested read more

I went to Mira Mesa Verizon store and AJ persuaded me to upgrade my cell to Samsung S24 Ultra. Also came with 'free' Tablet. With promotion I got a good deal and I paid balance in cash. He said I can try and return within 30 days no issues. When I went back with both boxes of equipment in my hand, AJ recognized me and said sharply 'We don't take anything back here you have to mail it to warehouse'. I did ship it to main warehouse (Verizon has confirmed receipt) and to this day from Dec 2023 I have not received my refund after many attempts. Manager Lucy at the store said because I didn't return at store they could not refund so frustrating. Do not go to this store Victra Independent Verizon, one in Misson Valley is Corportate owned and has better service or just use different carrier. BTW I was with Verizon for 21 years...WAS. read more

Came in to upgrade my current phone. One rep already with a customer. We were second and waiting for the other rep to come back from lunch. Another comes in and the rep already busy asked us what we needed then the next person. She prioritized the next person, because they had a "simple question." Lo and behold the question turned out taking over 40 minutes to even assess. We thought it would be a fast question, but boy were we underestimating their inefficiency...never come here unless you're willing to wait 1+ hours in line for a "simple question." God forbid you actually want to buy anything. read more

With all the different devices I have on my Verizon plan, this favorite location of mine has the best experts to provide the best recommendations and technical support. AJ, Steph and Nathan are always there to answer questions, help with connectivity and suggest the best plan options to tailor my plans and devices to my constant evolving communication needs. I rely heavily on devices to help stay connected with my parents, especially when urgent issues arise. The expert help and support I receive at Verizon Victra make all the difference in having peace of mind when technology is the lifeline to keeping connected. And of course the professionalism and warm welcome that is always there to greet customers is just an awesome plus. Thank you so much to the amazing team at Victra Westview for all your incredible help! read more

Came in today with the intentions of upgrading my phone. Got assisited by Verizon Rep AJ. I would like to say what an absolute smooth and great experience. AJ was SUPER helpful and most definitely knowledgeable. NO extra, NO extra b.s. straight to business, very helpful. I am so happy with my visit today. I highly recommend AJ if you need ANYTHING. Thank you for a great visit!! read more

Wow! Talk about customer service! I seriously have not had this kind of customer service in-- forever! Mehdi was polite, honest, patient and professional. He turned my mood around 180 degrees from dealing with an egoistical customer rep at the carmel mtn best buy a few minutes before. I wasn't always sure about Verizon, because all the stores I've been to (including Carmel Mtn Verizon) has had subpar customer service. From now on, I will ONLY go to this Verizon store and deal with Mehdi. If you want top not h service, come here! read more

People were really nice and genuine, however, that's what I thought at first. We went there to transfer my gfs number to my account. And they said we could trade her phone in for the new 14 pro max, and told my gf she could get "the accessories" for free because they come with the phone as a bundle. I had to go to work toward the end of it. Later, my gf told and showed me that they charged her about $250 for accessories and service fee/tax, and about $160 of it were the case, screen protector, and the lens protector! She went back and said she wanted to return them, and they told her that she'll have to return everything along with the phone, and get another one shipped to her. At this point, her old phone was already wiped and turned to them. The bundle they offer was only $15 off of the case, protectors and they still cost $160 or so. We called the Verizon later, the lady on the phone told my gf that we got ripped off since it's not an actual Verizon store, it was a Verizon authorized retail store. From everything I've read, I think you'll have to spend enough money to get the phone there, and they tend to hide that information and other options, and then over charge you or put you in a situation that you just gotta eat the bill. Also they told her that he phone worth $800 for trade in, but on the next billing, we only see $400 worth of trade in value. We called Verizon and they said they'll adjust it, but still need to wait for a billing cycle or 2 (finger crossed). read more

Actually ridiculous, wasted an hour of my time waiting on other people for her to still not be done. I am coming here to waste time, get it together read more

I wish I read the reviews before coming to this store. I just wanted to share my experience with you all. I recently purchased a new iPhone and the representative was very helpful with setting up my phone, maybe a little bit too helpful. He went ahead and opened up my new iPhone and placed a screen protector on my phone without my consent or without notifying me of the price. Then he asked if I wanted to purchase a case and I specifically stated no because I like to do my research prior to purchasing anything. About 5 minutes later he told me that he was able to give me a discount on my phone and that the phone case would be free, so of course I picked one out. When I was all done, he gave me a bag of my purchased and when I got home I noticed he placed a white wall charger adapter in the bag without my consent again. I had to go back to the store to drop off my old iPhone to get credit and I that time I asked for a receipt. On the receipt I was actually charged for all 3 accessories even tho I didn't consent for 2 of them items and was told the case was for free. Just beware of anything your charged for if you do go to this store and ask for a receipt! If you read the reviews below, another customer had the same experience. read more

The manager and the co-workers were helpful, friendly and polite. They reccomended great phones and even offer good suggestions for our plan read more

They tell you one thing on the phone and then change it when you get there without a care in the world. The price went up on us almost double in the 2 miles it took us to drive there! read more

I needed a replacement phone and Eric was able to Hook me up and made it fast and easy! He listened to my needs and was very knowledgeable and courteous. Will recommend this spot for phone upgrades and phone accessories! read more

Verizon - iPhone 11 Pro Max - Mobile Phones Near Me - San Diego, California

Aj and Alex are the best! I highly recommend coming to this Verizon. They were avle to get us the best deal and activated super quick. If you are contemplating Verizon make sure you guys come here! read more

I had a great experience! My 1st actual great experience going to a Verizon store. The entire staff was professional and friendly. The regional Manager was there and she came out of her office to talk and help Melissa with my purchase. They gave me VIP treatment. I was frantic when I got to the store. I cracked my screen and it was about to fade to Black! However, Melissa was able to transfer my data and pics to my new phone withing a matter of minutes! They both calmed me down. Overall, I would definitely go back to this store. Please give Melissa a raise! Yvette:-) , read more

Worst store ever! Don't waste your time... So I'm in the market for a new iPhone, so I decided to go see what they had at the store. When I walked in, there were 2 guys at the register sitting and staring off into space. They didn't seem to notice me even after I walked by right in front of them. How RUDE! So I just left and bought my phone at the Apple store which has much better customer service and better prices too! read more

I went in to do an early upgrade from iphone to samsung. They told me i couldnt switch brands when doing an early upgrade. I called customer service and they told me that was a lie. Clearly the sales guy did not want to sell me a phone. But its cool, i went to another store and got my upgrade. Your sales guy is costing you business. read more

This is my 2nd time visiting this store. My 1st time was just over 2 years ago when I purchased a Galaxy Note 10 Plus. At the time, it was when this whole COVID-19 thing was freaking out a lot of people so I remember the place was a bit crowded; nonetheless, they were very helpful. NOW!... just 3 days ago, I went in to purchase the iPhone 13 Pro Max. I've been a Samsung / Android user for over a decade so the iOS is new to me. I had the most Superb Splendid customer service from Mateo and AJ. They were very friendly, courteous, and professional. On top of the obvious service (transferring info from the Note 10 Plus to the "13"), they took additional time to help me get familiar with the iPhone and switched the Note 10 Plus to my wife's line. Heck, AJ even offered us some coffee from Starbucks. I didn't want to hold them too much, so I mentioned I would go on YouTube for additional iPhone tutorials. They countered with telling me to just come back - that they would show me how to operate the iPhone. Yep, they have a customer for life. Tremendous service! Thank you Mateo... thank you AJ. read more

Verizon - Nicest Phone I've ever owned! - Mobile Phones Near Me - San Diego, California

Lazy people, they close an hour before they suppose too smh. I work late and Called head about the hours but I guess they don't care

Erick at the Verizon location in Mira Mesa by Home Depot was awesome! He helped me save a lot of money with my new plan but he did something that not everyone will do. There was a handicapped lady browsing around the store and when she tried to leave, she was having difficulty getting out the doors. Erick said sorry to me and we both immediately helped the lady open the door and get her walker over the small bump at the door. Erick was extremely polite and asked her if she needed any additional help, she said no and Erick told her to have a great day. I will definitely be coming back to this particular store location and tell all my friends to come here as well. read more

Matey was so kind and patient to set up a phone that I had just bought directly from Samsung, not from the Verizon Store. Super customer service read more

My phone was breaking down on me so I came in to finally do my upgrade. Cedar helped me through the entire process and it went smoother than I could ever imagine. I even had to migrate my data onto the new phone which happened so quickly! Would highly recommend this store to anyone looking to buy or upgrade. Make sure to ask for Cedar and you will guaranteed get taken care of. read more

AJ is the epitome of great customer service! I went in just to make a quick purchase but he also ended helping me save money on my bill and clear up the trouble I was having accessing my account online! He genuinely seems to care that his customers are happy and I definitely was today! Thanks AJ!! read more

The manager AJ went above and beyond to fix my issue with a broken screen! I would definitely recommend this store for your go to wireless service! I will definitely refer more clients his way in the future read more

Went to this location to add my wife to my account. The sales rep told me he had to charge me $32 for an "activation fee". Makes total sense, right? We all know Verizon charges activation fees, this is public knowledge. So I paid the $32. When I received my next bill from Verizon, my bill had a $40 "activation fee" added to my bill. I thought this was weird as I already paid the so called "activation fee" at the store. I called the store and spoke to an in store rep. The in store rep stated the $32 was actually their in store "convenience fee" charge. When I asked for a manager the in store rep stated the manager quit 2 weeks ago and they don't currently have a manager. The in store rep also stated there is nothing anyone at their location can do for me because no one currently employed has "the power" to rectify refunds or returns. I called Verizon corporate customer service. Corporate stated they can't do anything about their "authorized retailers". Moral of the story. Do - not - go - here. Stick with a real corporate location, such as in Claremont or Carmel mountain. read more

Great service from Stephanie. Thank you for the deals and discounts getting my trade in set up!

AJ was exceptional at helping my family and me make the switch from our previous phone provider. He was patient in helping walk my parents through the process and was great at communicating the steps he was taking to help them understand the switch over process. He was kind, funny, and made the experience seamless and easy. Cannot thank AJ enough for his wonderful work and customer service experience! read more

I want to take a moment to recognize and acknowledge of one of your associates Austin Yono who helped us upgrade 4 of our family phones today ( Saturday 5.2.2020)with most professional, calm, courteous and resourceful knowledge. I had many questions about the phone features, plans and insurance. While helping me while being on hold with online help, he attended to 2-3 clients with utmost courtesy and professionalism to the person on line, client and myself. He had to trouble shoot a mistake that I made cancelling one my line prematurely. He was patient during the process with continued reassurance that everything will be taken care off. Sure enough he helped us with the upgrade, explained the receipt and always checking and confirming that all my needs were taken care of every step of the way. Austin, thank you very much. To the management, I believe that Austin is an exemplary ambassador to your business and represents quality, product and service knowledge, confidence that his team leader supports him. He reflected that it is a great company to be part off and looks forward to continued advancement. Thank you Austin for the exceptional experience. read more

The best service I've had from a retail location in a long time. I got my pre-order for the Note8 +the promo for 360 camera +2 tablets... and my bill stayed the same. AJ 'The Man' helped me with all of this and he was EXTREMELY pleasant. I would consider my experience the standard by which all retail locations should be held to!!! FYI... there are more than one retailer in Mira Mesa... don't get them confused... this is the place with the best help! read more

Although I've been greeted warmly and helped before, I was verbally harassed for asking questions. Would never, never come to this store again. Attitudes were that I can't ask to clarify or question their company policies. read more

AJ is legit! We received our two iPhone 12's in the mail and instead of trying to transfer all info ourselves we needed help. AJ was amazing! He completed the whole process with ease and total satisfaction! He doesn't just do his job, he walks you through it so you understand the process and the benefits of our new phone. All the stress especially with one of the transfers being an Android to iPhone was eliminated with AJ's knowledge, understanding customer's unknowns, and his want to help! He definitely love's what he's doing and we can't thank him enough for making this move so easy and now glad we did it! Sorry he's an Philadelphia Eagle fan, maybe next year. Thanks AJ! read more

Great customer service!! Every time I go in I get help right away and it gets done ASAP! (Even when employees are busy they make sure you're noticed) and a BIG thank you to AJ for helping me out the last coupe times I was in :) read more

I'm writing this review solely because of the outstanding customer service from Britney. My father and I came in to upgrade our phones. We were in there nearly 3 hours but we did not mind because Britney was extremely patient, informative, and helpful with setting up our phones (my screen was cracked so it was a longer process to transfer data to my new phone, that's why it took nearly 3 hours). Britney had a very positive and friendly demeanor which made the process that much easier and relaxing. She even took a little extra time and effort to find a good deal for us. If you're reading this Britney, thank you so much! You rock! (: read more