Negative stars if I could. This store sold us on a phone plan with a free line if we purchase a buy one get one free for the new iPhone back in October. They mentioned to us our bill shouldn't be over 190. When we started getting charged it was almost 300 a month for 2 phone lines that are being charged. So we decided to call corporate since this location wasn't of any help with the details. Corporate sounded very confused, my husband was placed on hold many times for them to apologize and give him the option to either keep the lines or cancel them. We said we want to cancel all of them even the free line. Don't charge me anymore. We then proceeded to switch carries since t mobile was of no help. After they cancelled our lines my husband was logged out of the T-Mobile app and could no longer access it. This was in April 2026. Now today, May 10 we noticed there was service on the phone that was supposed to have a free line so we tried to log into our T-Mobile app, it was no available to view any billing. And we called corporate support to figure out the issue. Everyone we have spoken to has not been able to help us cancel this line we were never supposed to have. As we further investigated the phone, it now looks like T mobile switch led the main line to the free services phone so they can charge our card. This is considered fraudulent especially if we said cancel all lines especially the one the is supposed to be free. Cancel all 3 of the lines. There was no clarity from the technical support team that indicates any feedback as to the reason why this is happening. It all started with a deal they sold us on, they never applied the deal so we got charged more. And now since we cancelled the lines, they still switched a phone to an active line upon themselves. And we are wasting a day for stress and credit card charges that were not supposed to be there. If you're thinking about joining T-Mobile, consider try looking somewhere else for phone lines. They just don't make it easy to cancel lines. read more

I appreciate and grateful for two people in Mira Mesa branch on their helpfulness. First is Kevin who walked me through the process to register my phone and order a screen protector to ZAGG company for my iPhone 17 pro. Second is Natasha, who tried to mount the screen protector on my iPhone when I received it after a week of ordering. They're awesome people who are always ready to give service to their customers. Thank you T-Mobile Mira Mesa, keep up the good service! read more

All I can say is this place is so unorganized. Possibly the worst authorized T-Mobile store that I've ever visited. I had to make multiple trips to for a simple task to be completed...and they even screwed that up! They over sale and way under promised. I literally had to pay for THEIR mistakes. Totally no excuse for this kind of "service" when there are plenty of other carriers to go with. A really sour experience. read more

We were robbed. I went in to add a new line, the manger Sam S (she refused to give me her full name ) helped us. She added the new line and recommended us to get the home internet and 3 sync trackers because it was " better price" we were like ok sounds great. We asked her how much the total was going to be monthly . She said around 300 -320 . We asked her more than once the price was good and that's why we agreed and took everything SHE recommended us to get . Our first bill was 600 but we "saved" 100 because of auto pay. We didn't agree on 600 or else I would have never gotten anything. Now she can't do anything about it ... clearly this was her fault !! They took out 500 dollars out our bank account. And no one can't do nothing . How is it possible that they say an amount at the store and when it's time to pay it's $200-300 more and now she can't do anything. So is that what they say to everyone ????? What kind of manager is that. I been trying to talk to her manager and she refuses to get me in contact with him . 2 other co workers of hers were there and can confirm everything but she also refuses to give me their name because I'm making a report for my money back!! It's ridiculous how they lie to customers like that.......don't go to this store they are a bunch of scammers here . She didn't even call t Mobil customer service or the billing department . Because I was the one who was calling them and they told me 3 times , whoever help you in the store should take care of the mistake , and her and the top manager got tired of us and told us that they can't help us anymore with anything and just to call customer service . How unprofessional of them ...... they should get real professional customer service people on this store who can be more specific with deals on the phones or upgrades ...... read more

It's so much fun to explore all the different T-Mobile stores that are open and helpful in the city of San Diego...and beyond! Today we were in Mira Mesa, so I stopped by a new small little outlet to see how a "feature" on my cell phone was not helping but hindering my communications. Without going into a long story, "Chuck" came outside of the 'little shop of miracles' (with his mask on) to help me figure out what was needed. He stood while I was sitting comfortably and patiently showed me what I needed to do. He never once made me feel ignorant, bad, or having "senior-itis" for not knowing my phone's functions/capabilities. He also went above and beyond the call to answer my numerous other questions about this 'new fangled' electronic gadget (ha ha) that I absolutely love! read more

T-Mobile Authorized Retailer - Just a "little" storefront with BIG support! - Mobile Phones Near Me - San Diego, California

I just went into the store (T Mobile 8155 Mira Mesa) to ask to buy an iphone 16, but her service attitude was so bad.

Apparently it takes an hour to get a screen replaced while a guy can walk around with a tablet. Shouldn't you be trying to get people taken care of and out of the store? People should care more when they are in the service industry. Spectrum has been offering much nicer deals to take care of the 6 lines i have. read more

Patrick was extremely helpful. Changed out my screen protector and went over my account to see what phones were eligible for a upgrade. Great Customer Service read more

The most HUMILIATING and TERRIFYING experience!! I came into the store with a very simple request--I needed to change out the plastic protective cover for my phone. I'm not the primary account holder and the associate there noted so. I said, not a problem I have access to the account, but also my dad (who is the holder) was next door in another store. I said to this individual, "oh, you helped me last time." He became irritate by this and said he had never seen me in his life. No problem, it was months ago. As the interaction continued, this person flips out on me! I don't know what set him off, but he went from zero to one hundred! And the other workers there did not even step in to help--they sat there and just watched. I did stand up for myself and told him he's scaring me, he needed to calm down, and this was so beyond inappropriate. Seriously WTF was happening? I even turned to the other workers there to ask if this was normal. They all retreated and didn't even offer to help me instead. I honestly think they didn't know how to respond either, so I don't really blame them. I think everyone was shocked! I walked out, then walked back in and told him "I said you helped me before as in you did a good job," trying to placate the situation and he turned it around on me saying "that's not how you came off." At that point there's no talking sense. So, I asked him for his name but he would not tell me. Completely flabbergasted. I also want to note that I could have easily called my dad over to show his ID and resolve this--but my dad is 92 and this persons behavior was so beyond appropriate I couldn't put him through that. It has to be extreme for me to write such a terrible thing but this was beyond comprehension, absolutely horrific. This business needs to readdress what's going on here because it was truly horrible, I left there bawling! GO ANYWHERE BUT HERE! read more

T-Mobile Authorized Retailer - Terrifying - Mobile Phones Near Me - San Diego, California

walked in and already knew by the store size it's a shit show, the two girls working were no helped and laughed at my dads phone condition..likethey said we couldn't add protection without changing our plan...what idiots because I want to the other T-Mobile in Mira mesa and I was able to add insurance and get a new phone 2 days later overall don't waste your time and go to the official store also I just added insurance through the app.. again don't come here read more

Manny gives the best customer service. He helped us set up four new phones and he even put on screen protectors and phone cases for us.

Luis helped us and literally was THE BEST! Even when I had questions when he wasn't working he would call and help me get everything set up. He went out of his way to help us and was speedy and super nice! read more

All I can say is these guys are Flexible, nobody's perfect, a close mishap of misinformation got my blood running, but in the end Chuck pulled through with the excellent customer service! Lexi and Nina are awesome and patient at their Job. So is James. If any misinformation happens I would blame t-mobile higher ups itself to make sure to educate their employees to say the right information in the first place. I would recommend this place to my Friends and Family , now just waiting hopefully, for all my credits to come through, otherwise as Arnold would say "I'll be back". read more

Thank you, Lexy & Nina for your cheerful attitude, and professionalism assisting us to "sail" through all the technical glitz of T Mobil 101 lessons we learned from you both. My husband and I are very grateful for the hours you've spent helping us as if we were VIPS. Also, thank you, Chuck, for showing us that we could get a FREE PHONE, FREE WATCHES, FREE TRACKERS. Wow. True music to our ears. Alvin, thank you for successfully transferring data from our old phone to our new phone. And, Patrick, you were awesome in helping us "packaged ready" so we could send our "dinosaur" phone back to T Mobil for credit. My goodness, what team work. We APPRECIATE you all, mucho. read more

Came in trying to upgrade my phone. patrick got me started right away, then sam helped me and answered all my questions with absolutely no problems. Sam's customer service was great and really friendly read more

How many employees does it take to put a new Sim card in? ZERO, none of them know how to put a sim card in.

Came here for help closing two lines and transferring one to a new plan. After being told the 2 lines were closed and the one number has been transferred, i assume everything is squared away. 2 months later my credit card is still being charged for the "closed lines" (total of $220) and I can't log into my account since those lines are no longer under my current plan. So i have a credit card stuck on autopay for 2 phone lines i don't use!!!!!!! the employees here tried to help but everything just went the opposite direction for the worst. i hate t-mobile read more

We had very positive experience with the employees from Miramesa branch, San Diego. Making a switch was not very easy decision but we were very fortunate to visit this branch and then it was easy because of very pleasant and professional staff. Our meeting was very comfortable as we walked through the process and understood the changes. Among all, I must thank Yvette as she helped us in every step of making sure that we got all promotions as advertised and promised. She always has very positive attitude and smiling face. We would strongly recommend to visit this office . read more

Just came from this store to get an Apple Watch. Quick and easy service thanks to Sam! There was an extremely rude and disrespectful customer in the store and they handled him with such professionalism and kindness. I'm so sorry you guys have to deal with that but thank you for being so helpful and kind to us. You guys deserve better! read more

I want to throw a shout out to James. He went above and beyond helping me resolve the issue I had with one of my lines that had been cancelled somehow. I have automated recurring payments and hadn't missed a payment. It turned out that for the past two months or so one of my lines (the phone I have that my mother uses) had its service cancelled. He was able to get that resolved and even had the company give a a credit since I had been paying for the line without it being in service. Great customer service and he had my best interest in mind. read more

I went 2 places to get trade in my phone. Big service difference. The first was not a good experience but the second one was better in wait time, faster service. read more

It's been a while since i've had to step into a physical cell phone store but with the Sprint/T-moblie merger it was inevitable. Of course there was going to be some hiccups with issues transferring people, accounts, and phones. I got the letter saying my old school but tried and true CDMA phone just wouldn't work on the new network moving forward and was already saddened that i would have to say goodbye to my old phone. Of course me being difficult i decided to get a certified refurbished phone that was unlocked because who has the money to buy $1000 dollar phones nowadays? Anyway, it took a little longer than usual they had to call Sprint and work out some special sorcery to get my new magic hand screen to work but in the end they did it! Special shout out to Taylor for being so nice, funny and helpful. And now i can once again check yelp review on the go without missing a beat! read more

My cousin's iPhone 14's charging cord failed after 4 months. We went to store where he bought it to exchange but was told we have to return it to Apple since their store doesn't cover warranty, but, they are willing to sell us a new one for $20. Holy crap! read more

Affiliate business. Difficult. Defensive. Profit focused. Not worth the time. Good luck.

DONT GO TO THIS STORE, Worst Customer Service ever. Too much Discrimination. We waited outside in a cold weather with my mom who is old for two hours while the the tmobile rep helped the 3 person next to us. This is what happen: I called in and asked about the process to switch to t-mobile from sprint, since it is recommended by sprint. I explained my current situation to the rep (her name is Taylor B.) in the phone that i have 7 lines to transfer. She told me that its better to bring all the phones with us. She told me to just come in, she didn't offer any option to schedule an appointment. She also told me that i can go to the other t-mobile store at westview parkway. We waited in the line, we arrived in the store around 4pm. There is still sun outside, then a person arrived and waited next to us. Taylor B. (tmobile rep) went outside and asked us. She also asked the person next to us. Then she told me and my family that the person have an appointment at 5pm, so she prioritized it. I didn't complain and waited, even i was surprised that we can get an appointment but she didn't told me while i was taking to her on the phone. Then suddenly another two person arrived. She keeps going in and out of the store and helped them without telling us why she's helping those people even we were in the line for a long time. We waited but i started to get so mad at her, but im still trying to understand her. Then she helped us next, i bursted and told her why she helped those three people behind us. She is so unprofessional. I got so mad because she prioritize the 3 people behind us. Is it because we have 7 lines? we waited for two hours, outside and it started to get cold. Thinking that i have my old mom with me. I felt that we were discriminated by this person. Then there is another lady with her, she was helping a guy for about two hours which i understand. She was fighting and arguing to me about her co-worker but she doesn't even know what happen. She was mean to me. now i know why that guy took forever with her. I never experience this bad situation with any carrier especially with sprint. Sprint will tell me if they can't help me at the time we arrived and will give us options. Same with att and other carrier. Shame to this person who doesn't care about old people. read more

Props to Mary! We were in distress because my husband got his phone stolen and I needed to get a new phone because my phone has a terrible bug and is super slow and laggy when I type. Mary was one of the friendliest people I've encountered at a cellphone store. She deserves a raise! She made our experience painless and patiently answered all of our dumb questions. I have to say, I actually liked going to the t-mobile store and wouldn't mind going back because my experience was just that amazing! Thanks, Mary! Parking at this location may be hard on the weekends because it's in the same plaza as Target. read more

This location is pretty small, however the customer service it's always on point! This review is specifically for Alexis. We come to this location often & every time we visit it is a pleasant experience. Alexis greats all of the customers with a positive attitude, she is very patience, knowledge and willing to go above and beyond. Recently I purchase an iPhone and the entire process she remain patient. We were in the store passed closing business hours! I felt bad for keeping her & Alvin. Luckily my phone was able to transfer data to the new phone. Alexis is the reason we continue to come to this location. We visit many t-mobile locations and the customer service has not always been great. read more

I came on a Sunday morning as it first opened, so wait time was minimal, because there were two workers in this small shop. The SIM card that I have that is part of a family plan was giving me troubles with my data connection. Apparently it just wasn't connected for some reason, and it didn't affect my calls or texts. The staff there assisted me and sorted me out, and I left there in about 10 mins. I really appreciate her help because I have data again! read more

The service we received from this store is just down right infuriating. I needed my apple watch replaced and T-Mobile said they would cover it for me, so i scheduled to go there and see what they were going to give me in person so I could see what I was getting as a replacement in hand. It turns out they did not have the watch in store. Instead of explaining that to me the worker that was supposed to assist us (Japhario) wanted to play smart and clearly it wasn't working and he got aggravated because he had offered to show me the picture of the watch even thought I could do that myself whenever I wanted. The point was for me to see the watch in person because I am sure everyone knows things aren't what they seem in photos. It took him so long to tell me they did not have the apple watch in store and he practically yelled at me because I told him I was assured to see the apple watch by T-Mobile as they said when they called me. He seemed like a younger person which I understand he is going to think he knows everything. Regardless of his age he has no right to treat his clients as if he is a 12 year old throwing a tantrum. Another worker Anthony came and assisted us in a good manner and answered every question civilly, which was not that hard to do to begin with. I'd like to understand why it was so hard to let me see an apple watch, or tell me you do not have it the first time I asked. read more

James was professional, helpful and went above and beyond to help me the same issue that T Mobil headquarter failed to do. It was worth a one-hour trip to travel to this T Mobil branch, 8155 Mira Mesa because not only James but the staff are always able to solve my dilemmas that I've been unable to receive from my local T Mobil nearby my home and office. Thank you, James. I APPRECIATE you. read more

Taylor and Alexis were really helpful and provided concreted information very professional and very good customer service thank you guys!! :) read more

I came here over 1 year ago to pay my cousin's iphone off and also told them to cancel this line out of my family line, however, i am just announced that that line still exists from another T-mobile location while adding new phone line for my nephew! I wonder if i paid for that line for a long time! So waste of money and it's so ridiculous! Worst service ever. Never come here again! read more

I just bought a phone from Carlos. The whole experience was a 5 star, he was patient and answered all my questions and made sure everything worked before I left. Definitely appreciate the honesty and treatment. read more

Due to the death of my parents, I had to close their account and reopen a new one. ( transferring certain phone #s and deleting a line Not an easy task. I went to the T Mobile store in Mira Mesa, Ca. With excellent advice from Dustin R, We discussed phones and their purchase. I came back the second day with my husband to start the process of closing an account and transferring lines into a new account. We were introduced to Karla H. She helped us through the process. Efficient, great personality, she helped us through the tedious process. I had to go back a third day to address another issue. My fault and met Erik R. Again fantastic customer service. The employees at this store really go out of their way to help. And no pressure! read more

Just got a new iPhone 7 from T-Mobil and I love it!! I had Verizon but they were too expensive. T-Mobil had a great plan. Unlimited calls, unlimited text and unlimited data. They cut my phone bill in almost half. They paid for my cancellation fees also. Mary was very helpful. She help me with transferring all my information over to my new phone. I still got all my picture, video, text message and email. I was worried I was going to lose those. I had Verizon transfer it before but I lost all my text and picture. Mary customer service was great and I'll make sure I spread the word for everyone to switch over to T-Mobil. read more

Knowledgeable workers. Wait time to be assisted can really very. Super tiny location so don't go here if you are claustrophobic.. However it is hard to find employees these days who know what they are doing and how to properly conduct business. read more

I've had AT&T for 20 years but it just got to be too pricey. I came to the I-15 T-Mobile and Lucas J helped us. He was patient and understanding and knew every nuanced bit of information to help us decide how to proceed. Go to this store, and ask for Lucas. He made this so easy. Awesome amazing customer service!!!!! read more

I love this T-Mobile store because of Chuck, Chuck has helped me about three times already and he is outstanding with his knowledge and service. Chuck was there when I bought my new phone and hook me up with promo deals. Then I went back because i was having problems with my phone and he knew exactly what to do. Chuck your awesome and thanks for always helping me out and for answering my stupid questions best customer service ever. read more

Horrible services don't even have the answers to your questions rather go to the other one by Ross.

We had an amazing experience at this Tmobile store. Our in store rep was Chuck. He was cool but even more importantly, he was super knowledgeable. Which generated more questions I've always had for which he had all the answers. It was a great experience and we were happy to update our phones and adjust our plans that morning. 4 stars instead of 5 because of all of the problems we continue to have with Tmobile policies and phone customer service. Tmobile makes billing mistakes and there is no system in place to have those mistakes fixed. Phone reps are not knowledgeable and not empowered to fix what you called for. Rebates: We were offered a free tablet by a phone rep to use as a hotspot. We used the tablet until we got the bill which was just after the return period ended and learned that we were charged max retail for the tablet, with a rebate to offset payments. We had to cancel that line and rebate ended and are now paying the rest of full retail. Tmobile is a little scammy. Yes, we are shopping other providers. read more