spectrum mobile was the bad company I ever use them service they charge my credit card for a month of service 59.98 when my number was moved to different company. rude customer service even the supervisor need training .Zero stars if I could. All I wanted to do is cancel my service and it's somehow an all day affair. read more

Lazy, unhelpful staff. Could not be worse. You will have better luck talking to a chatbot that doesn't understand you than talking to the staff they have. Have you ever just squinted your eyes and looked at people like "how are you employed?" read more

Need to drop off my wifi equipment after cancelling my service. Woman on the phone told me to drop it at any Spectrum store and told me the Santa Monica location was closest. Didn't say anything about making a reservation. I show up at 2:30pm on a Wednesday afternoon. Pay for 30 mins or parking around the block. I come in and there is a 14 person waitlist that you have to sign up to be on. There are 6 desks for people to be serviced at and 2 people working. Go to any other store. Or just don't use Spectrum at all. read more

I never appreciated ISPs let alone their internet line maintenance vendor. In this case, Turn Around Communications. They went on top of my roof without my permission, and I don't even have Spectrum... I was thinking about switching since my contract with another ISP is over. When I approached the crew of 3 technicians, one had the audacity to cuss at me with F-bombs in front of my neighbors. I see that Turn Around Communications review on Yelp is horrible. I see that Spectrum's review is slightly better. A star rating of 3 or less IS less than average! Like I always say, there are options out there. Make your choice count! read more

Busy Saturday with more than 10 people waiting in the store and they have a total of 2 clerks at the counters. Worst of all, one of the clerks spent more than an hour with one customer, just one. We know that because that's how long we waited just to return their cable box. Horrible place and service. read more

Spectrum - Store counter - Television Service Providers Near Me - Santa Monica, California

My hotspot on my T-Mobile iPhone has better and faster internet than the 500 mbps Spectrum provides. We tried troubleshooting it, and the representative on the phone was acting like a major C U Next Tuesday!!!! Sending smoke signals is far more affective than the internet that Spectrum provides. Do not do business with this people read more

I was at this store to pay m bill, unfortnally I was harassed by one of the employee who refused to do his job and help me paid my bill. This Spectrum employee instead of doing his job and take care of the customers, he decided to start fight with at the store, the security guy has to stop him. I was shocked and can't believe what just happened. Employee wants to fight with a customer in the store. I just walked away. I am switching to Frontier. Spectrum needs to monitor and check these bad apples, otherwise they will destroy your business. You already lost one. read more

The most difficult telephone/ Internet company I have ever dealt with. But I have no other options to get landline service for my grandmother. FYI DO NOT GIVE Spectrum your phone number, they call my grandmother house every week trying to up-sell her a more expensive package, rant over read more

I'm still FUMING over the supposed upgraded set top boxes for cable TV (at least here in the West LA area where I live) that Spectrum forced us to take. I now have two perfectly good, (used to be working) TVs in my kitchen and exercise room that no longer work! What happened you wonder? Well, because those TVs are older, the new set top boxes won't work for them and they now have no alternative. So, what is the answer? I'm not throwing 2 perfectly good TVs out to recycling. I have no desire to buy 2 new TVs. Antennas didn't work, so now when I'm cooking in the kitchen or exercising in the exercise room I can't be entertained...which makes both of those un fun past times seem twice as long. I am an unhappy camper to say the least...and yet Spectrum keeps sending me special offers to buy more of their services. Not over my dead body! read more

Spectrum cable scams people. Do not use them they send your credit card information to countries outside the United States who have access to your account. Be careful with your personal information. read more

I recently added two new phone lines to my account and Gerardo was such a great help ! He has such a great attitude and walked me through the whole process so I wouldn't be confused. I would definitely recommend coming here! read more

Spectrum mobile customer service is simply non existent. They do everything they can to avoid allowing contact and when one finally reaches them they politely do NOTHING read more

Wake up, Spectrum! Don't you know that cable is so passé? The newer and younger generations are getting their television needs via streaming. This tech savvy generation can watch anything with Apple TV, Chromecast, and sticks of all sorts. We have SmartTVs. We don't pipe in our television via a cable cord anymore; we have wi-fi. So considering all this, why do you feel like you can still dole out poor customer service? You are rarely helpful on the phone, and very often come from a place of no. Every request, no matter how simple, is met with difficulty or opposition. Which angry team of individuals trained you to embrace a "no can do" attitude? Whatever happened to a customer satisfaction approach? These "problems" presented before you really can't be all that difficult. Really, does this completely banal request require it to be "escalated"? And to whom do these very basic requests get "escalated"...because rarely are these folks any more skilled at solving the problem? You're old and you're crusty. Your product lives in the dark ages. And you're angry and entitled to top it all off, which is, by far, the worst offense. No thank you; you have nothing of value to offer me. I've canceled my services, so it matters to me not at all anymore, but your remaining customers deserve better. You might want to entertain a new strategy. You might also want to analyze what's happening on the inside. Just a thought! But true to form, you'll likely resist. (Not wanting to be a downer, this review has been sitting in my drafts folder for a year now. But they have an overall 1.5 star rating, so....) read more

As always a terrible experience. Cancelled service and returned modem but still charged for it. If you also had a bad experience, highly recommend reporting them to the FCC https://consumercomplaints.fcc.gov/hc/en-us read more

went to the spectrum store to return some equipment and was "helped" by a short little associate with a rat tail named Juaquin who communicates through avoidance of eye contact, dismissive head nods and shoulder shrugs. Maybe he's mute or maybe he woke up on the wrong side of the bed and enjoys taking it out on customers, but then why are you a customer service agent? One would expect a minimum of requirements for customer service but it is regrettable that such expectations will not be met at this particular establishment, especially with Juaquin. read more

Parking is atrocious in this area. No free parking, so come prepared to feed the meter at least an hours worth. Spectrum kinda lied to me. My roommate moved out and they claimed he can transfer his account to my name, so I don't have to burden myself. They never called back to implement this change. Later, I found out this option to be nonexistent. The phone call was NEVER COMING. This forced me to do my roommate's bidding. I had to return the modem back to the Santa Monica location at his behest, and start a new account. After waiting about fifteen minutes, I was met with CSR that was inexperienced. She needed a little help from her senior completing my newly created account. The whole ordeal took well above 40 minutes. I only fed the meter 30, so I had to replenish it close to the end. She still hadn't activated my account. The good news: Since I'm new, they have a deal; my bill is only $50 for the first year, and then 75$ thereafter. For the inconvenience, she could have at least waived the activation fee.... read more

I spent 3.5 hours on the phone with Spectrum support to simply add TV service so I could link the NBC Olympics App to my Spectrum TV account. Most abysmal phone support I have ever dealt with and my beer fridge and hard alcohol was depleted trying to get through such an easy process. 3.5 hours later I still did not see TV service in my app or website (after being transferred 4 times (even to retentions (wtf? Trying to add not cancel))). Couldn't handle being on hold any longer and drove to the local office, put my name on the list and went next door and drank some more pain medicine named Maker's Mark (neat). Went back to the Spectrum Office after my medicine and when my name was called, Tam Pham (Spectrum Rep) resolved my issue in 2 minutes (no exaggeration). I've been to this location before and it takes forever. First time being serviced by Tam and the guy knows Spectrum services and how to manage them like the back of his hand. Super impressive employee and not just a fluke as everyone he serviced was in and out way faster than is normal for Spectrum. After fixing my issue (As soon as I got home, I fired up the Olympics app on Apple TV and my Spectrum service was validated...and all events were authorized to view), Tam mentioned when your ready to add an Apple Watch to your Account I'm here to help (freaking great sales...I'm in a good mood and thinking about an Apple Watch now). This is the kind of employee you want working for you. read more

I don't like spectrum. I've had service with them twice. After the second stimulus, congress passed a law indicating people of low income could get subsidized internet for children home during Covid. I was on food stamps at the time because of a work injury. I called them and they said I would have to disconnect internet for 30 days and then call back to reinstall. I was appalled! I told them my son needed to attend remote school because of Covid but I couldn't afford the $45 a month. They wouldn't work with me. Thankfully my neighbor told me about AT&T! Connection is MUCH better and much better customer service. I will never go back to spectrum unless I have NO other choice. Shame on them for allowing children to suffer more. :( read more

Absolutely the worst customer service. 2 slow people working. 20 people waiting. Stay away from this place. It's terrible I did learn afterwards that you can return Spectrum equipment at UPS and it was so easy! read more

DO NOT GO HERE. I would rate no stars if possible. Terrible customer service. I was first on the list and I am still waiting an hour later. there are only 2 people working and it's hard to tell what they're actually doing besides chatting. Meanwhile other employees keep coming out of the back and leave while there a multiple person line and customers keep coming in. They do not care at all and pretty much encourage you to leave if you ask for a wait estimate. TERRIBLE!!!!!!! read more

Terrible customer service. My cable box goes out last night, as did my WiFi. Call Spectrum and they tell me they can have a technician out to me in a week. I get pissed that they need a week to fix this. Customer service says, "OK, how about Saturday?" Why wouldn't he offer that first, I ask. No answer, mumbles something about appointments and scheduling. Never once did he apologize for the issues or problems. I plan on watching the Super Bowl on Sunday and then I'm cutting the cord on the clowns. read more

Logan was super helpful in helping me w the new router exchange. Set me right up. Lots of haters it seems but the staff was super helpful here. Would totally come again and recommend to others!! Lets go people--stop the entitlement. Love one love all! read more

This review is about my quick in-and-out experience at the Spectrum store than the actual service. I needed to updated the internet equipment in my apartment because my roommates have turned the apartment into a smart home and with too many devices on the internet, it became super slow, especially in my room. I called the customer service line ahead of time to do the upgrade and just need to change out the equipment. When I got to the store it wasn't busy and was saw by someone immediately. The service was quick and fast. I was probably in there for only 5 minutes max. The 3 employees were nice enough and (hopefully) the equipment I got doesn't have any issues and resolves my internet issues at home read more

The people here are nice and helpful. We were in and out of it within 5 mins. Make appointment before you come in. And y'all people that aren't happy with the actual internet need to leave these poor workers alone!!!!! read more

My name is Marjan S. and I am proud to be a Spectrum customer. But, more than that, when someone deserves a good review for providing a higher standard of service, I feel personally that this person deserves a great review, not only for the future customers to be aware of but also for the management to be informed about him and to give special attention to this great employee. His name is LJ, and he's performing so high in the way he resolves your issues that I was completely impressed by how easily he can bring you in perfect harmony with Spectrum services. I experienced many other employees in Spectrum boutiques, and Lj is definitely the best I ever had. I felt almost obligated to let know everybody around. So, thank you LJ for your wonderful performance and very high dedication to your customers. Marjan S. read more

I had an uncomfortable experience here today. First, I met with a salesperson (his name escapes me, but something along the lines of "Adrian" perhaps?). I'll refrain from providing a physical description due to our current political/ social climate. In sum, I needed a new cell phone plan. As T-Mobile, Sprint, Verizon, and AT&T were all closed, I came here. It was unpleasant. The sales person whom I was assigned to was rude, condescending, unhelpful, and visibly lying through his teeth (pardon the latter metaphor: as we were indeed both wearing masks). I ended up being pushed into purchasing a new iPhone (as he claimed that my IMEI number wasn't compatible with Spectrum service). This makes no sense, as I had an iPhone 7 (and they sell the exact same model in their stores). I faced additional discomfort when they were not executing appropriate social distancing (either with each other or with customers), and most were wearing their masks incorrectly (eg., pulled down below the nose). Why don't people understand that a face mask must be worn to cover both your nose and mouth? The reason that I am providing them two stars (instead of one) is because the space is large and clean. That was a bonus. They were also open! Which I appreciated during such a time. read more

A horrible customer service. I waited for almost two hours to get a router and modem, on top of that the representative the assisted me was very rude. This Spectrum office definitive needs more representatives that are well-trained. read more

Spectrum - Spectrum at Santa Monica - Television Service Providers Near Me - Santa Monica, California

Worst consumer service experience at this location. The security men advising people " if you get inpatient.. ". They know there is the problem . They do nothing. read more

While I didn't wait too long in line to be served, the rep who helped me was incredibly rude to me and her coworker. I went in to switch out my equipment which was no longer working and when she saw that I had a 'bulk account', she made sure to point this out and said 'Oh great, you're part of a bulk account. That means that finding the correct equipment is going to be a pain'. After sighing heavily, she went into the back to begin her search. When she returned, her coworker came to ask her if they would be getting in new equipment tomorrow. Her only reply was 'Tomorrow's Monday'. Her coworker paused and asked again, 'Does that mean yes?' The rep rudely replied saying 'We always get new equipment on Monday'. The other worker just walked away (I would have too). While I got what I needed, the customer service here was lacking and there was no supervisor to be seen. read more

Employee sneezed into their hands and got upset when their customer asked them to use hand sanitizer Health risk read more

Winnetka, Californian We had a power outage due to Spectrum hitting a DWP power line on February 13th. Power was out from roughly 8:15 am to 6:00 p.m. Lots of meat in fridge had to be tossed out. Spoke with DWP and they blamed Spectrum and Spectrum blamed DWP. Basically screwing their customers and not manning up to their responsibilities. Cable is expensive enough and to have to replace food as well is expensive. Wouldn't cost them a penny to give us a week of extra services in lieu of fresh groceries. But like I said they don't care about us. read more

This review is based on their location. I had to circle several blocks and was unable to find parking . There is a parking structure a block away . I decided after 15 minutes of driving around to pass . read more

Nataly helped me out and she was amazing. It took calls to two different states and she did it all!!!

Anyone but Spectrum! Such an awful business. Finally canceled today. After signing up for this service 3 years ago, they've raised by rates at least 4 times. Zero customer service. Unfortunately very few alternatives. Today I returned my modem and canceled. They no longer prorate for cancellations as of a couple months ago. So that means I need to continue paying for another 3 weeks of the newly increased rate. If you have any other alternative, please use any other service. read more

The absolute worst service provider. I can't wait for the day I can kick Spectrum to the curb.

If it's possible I would give this zero stars I can't even imagine a more disorganized bad customer service high prices bad service all the way around If I had any other options I would take them Do you not use spectrum unless you have absolutely no other choice! read more

I literally only have internet! Now 70$???????????? & at only 200 speed!!! What the hell is this crap! Anyone know a better price somewhere? Bill being raised 5$ every 2-3months. Specrtum truly is the worst! Will be post this to ALL spectrum! Pro-tip: alternate opening accts between as many people under your house hold. I'm going to close mine & re-open under my father to get the 45$. This is absolute crap! If this is how they wanna play, lets play!!!!! Sincerely, another very unhappy customer! read more

Spectrum - Insane bill @ 200 speed internet - Television Service Providers Near Me - Santa Monica, California

I have been waiting two weeks for a cable box with a clock from Banning spectrum. They finally said call customer service and they will get you one. I called and they said it doesn't work that way. Spectrum has always given me poor service. read more

Worse than bad. I had an appointment to look into switching wireless carriers, but do not bother with appointments (at least at the Santa Monica Spectrum location). They will help walk in customers that complain first (regardless if they have an appointment or not). My appointment was "not found" in the system despite having a confirmation number that I showed to a staff member. I was 15 minutes early for my appointment btw. Not to worry Steven told me - I would be next to get help. On the electronic board my name appears in spot 7! Despite that I decide to wait. Suddenly a complaining customer who was late for her appointment gets bumped ahead of me. Once she and another customer are helped the 3 Spectrum employees stand there seemingly having a conversation while I (and other customers are waiting). Yet again another complaining patron gets bumped to the front (without having to get put on the board). At this point I am waiting over 40 minutes after I checked in with an appointment. I politely told Steven I was leaving (parking is horrible and SM and hopefully he took me off the list to keep the other customers happy). I guess it's good to see what customer service is like before switching my wireless carrier. read more

Spectrum - Customer service? - Television Service Providers Near Me - Santa Monica, California

Rhomel Sanchez was such a great help and very professional. Thank you for helping out me and my brother with our internet service. He helped me end my service and open new services for my brother. We need more people like himGreat experience read more