If I could give them 0 stars that's exactly what I would do! Their customer service sucks, the online payment option is intermittent at best and their solution for the latter is to charge me an extra $5.00 to take my payment via the online chat assistant. Their hold times and services are worse than Time Warner which I didn't think was possible. If I didn't need a home phone I'd be totally done with them. I canceled all my other services and share Internet with a neighbor which is perfectly legal. You would think with all the streaming options available they'd improve their customer service and offer more competitive pricing. But no, that's not the case with this greedy provider. Kick them to the curb. You are not valued like they train their staff to say. Only your $$$ is! read more

Had to come here to return their equipment and cancel my service. It was so simple and fast. Rhomel helped me out. He was so nice and knowledgeable. Great service. read more

We were changing cell phone provider from Verizon to Spectrum......called in to store, without an appointment, and within 5 minutes were helped by Javee and Ruben Both these guys were extremely helpful, polite and patient with us throughout the necessary admin. I personally couldn't have asked for better service and feel they more than deserve this 5 star review read more

Went there today to return a modem and add a new internet service. I didn't have an appointment so I just walked in, but I was helped out immediately! Rhomel was super patient and helpful! He answered every single one of my questions and went through every step and detail I needed to set up my new modem and router. I was in and out within 30 minutes. read more

I ordered service in Dec 2019. I called twice and service technicians came out twice and said the system was fine. I was charged $50 each time they came out. My internet kept locking up and my tv would freeze. I finally had enough and asked them to send a technician again. This time the guy found that the problem was due to a bad cable that went all the way to the utility pole. Even after all that, Spectrum would not credit me for the subscription fee that I diligently paid. I'm going back to Fios Frontier. read more

Not that Spectrum cares because they really probably do not... But they are seriously the worst at almost everything except some of the technicians are cool.... I moved six months ago and have been meaning to return the equipment but I'm so busy with my new place , kids , and stuffing my face at Restraunt's, so, I forgot. I cut my Spectrum umbilical cord after I got married and we now use Apple TV and Roku for our entertainment needs, which is superior to any Spectrum package I ever had in the past. To make matters worse, I was paying Spectrum almost 200.00 a month. I found out the old location on the west side that was on Nebraska had closed. What a pity ...it always had tons of parking, the employees were pretty nice and it was there for like, forever..,. This new spot is the new face of Spectrum! It's über cool vibe with signing in on a tablet, with pod like plastic chairs and couches that seat like two small asses, it's the perfect hipster- upwardly mobile demographic that Spectrum wants to grab! Only caveat is most yungums don't want "cable" and while WiFi is a necessary evil, there are other options. At home we now use our Verizon mobile plans WiFi and have no router nor WiFi service . We simply don't need it. I will say the people that work at this location were nice and I enjoyed being back in Santa Monica with the stench of a few homeless people and almost run over by a scooter. Good times. Adios Spectrum Adios Monopoly $$$$$ read more

The individuals at the center are fine. The service from spectrum is terrible. A technician was supposed to help me yesterday, I waited a whole day for service because of poor Internet speeds. When he arrived, I came downstairs to greet him only to see him pulling away and leaving. He stopped briefly said he had to go and left without even looking at the problem. On his way out he said I should reboot the system. I told him I had already done this a couple of times. Really worthless. I hope the technician that comes out today first of all does arrive, and second of all does fix the modem problem. read more

Absolutely terrible store. I waited for over an hour and then just ended up leaving because they weren't even close to being ready to help me. I came in just to pick up equipment. read more

Spectrum - Television Service Providers Near Me - Santa Monica, California

Never come here. Horrible service. The employee saw I checked in to drop off the broken router and left to get Cheetos and a soda. Worst customer service. read more

Quick and efficient service. Went through a lot issues over the phone with customer service prior. As soon as I walked in Eric R. Greeted me and had me out of the building within 2 mins. Thank you! read more

Apparently you can not believe anything that spectrum tells you. My spectrum internet slow down to less than .50mbs. Later it will come up to speed. Over the last several months they sent 9 service people. Three this month. The service people have told be the problem is in the pole and spectrum's system. The office denies this and instead send another work man to disrupt my home and waist my time. The each do the same thing and most have told me it's a bigger problem and they would put in the work request. I don't understand why they don't just fix the problem, money? Spectrum say they never put in the request. Their people tell me the problem is on the line when they come but the company say they never said that. To me it looks like a scam. It sounds like their internet is very unstable and they don't want to spend the money to fix it. Maybe waiting for fiber upgrade. I guess they just hope that you don't notice. It will be an exercise in frustration. I am thinking of a class action suit. If your speed test (Speedtest.com or SpeedTest.org) is slow on the west side, contact me. read more

First a quick warning: They do NOT prorate your final internet bill! I ended up paying a full month for 2 days of service! (yes this is stated on the invoice, but I expected my service to be treated like any other utility.) Wrong! This is a review of the Corporation, not the Santa Monica store. I knew we were in trouble once they took over for Time Warner and started sending us letters about this wonderful news - they are now Spectrum! Gee - let's have a party! As I sensed, this turned out to be terrible news for their customers! Keep in mind, as consumers, we were all paying for this brilliant marketing campaign. After that came the rapid increases in cable TV fees. I finally had to cut the cord and start streaming, to stop this madness, and of course they started raising internet prices. It's time the government in California steps in and starts regulating these companies and works to protect the consumer. As you can see by the 1 and 2 star reviews, this is not a good company. I would bet they can maintain their unfair practices via campaign contributions to the wonderful politicians in this state. read more

SPECTRUM WAS THE WORST internet provider I've ever had. Always trying to get the most money for the least service and impenetrable customer assistance. I'm relieved to finally get rid of them, our only choice in downtown LA for years. We were always being nickel-and-dimed for service expenses like an extra $5 per month for router which was physically part of the "free" modem already. The price was always going up and we were bombarded with junk mail advertising the same add-ons almost every day. So happy to finally have the option of Starry. The download speed is 2.4x faster (at same advertised speed), the upload speed is 10x as fast, and the price is less than half. And when I called to cancel service at SPECTRUM, a time-consuming adventure, the guy actually was immediately angry that I hadn't called just to threaten cancelling in order to get a price reduction, which is the only way to make that happen, by the way. And I had to pay a full month extra because I was a day over the cut-off for the previous month when my service ended. A phone call to SPECTRUM is always a way to wreck a day, but this was the worst. Happy to be rid of them. read more

Switch to Youtube TV or any other options and end the terrible service. I got ethernet and got rid of Spectrum Cable and all their BS charges for boxes, chips, DVR and bad cable service. No more terrible routers that are old and junky. No more annual cable price increases and treating loyal customers like dirt. If you don't have Ethernet - Apple TV can accomplish the same thing with a good router via Wifi. Spectrum quality is so bad that I had to replace 25 boxes over 15 years - and still had poor wifi... and they charge you high rental prices for all that stuff. read more

Let's start with the problems with this store. 1. It's a busy spectrum store, however I assume in a effort to save money, they only have 1-2 people working at a time, so you have to wait like 40 mins if you don't have a reservation. Just hire more people spectrum. 2. You show up, and store employs don't tell you basic information about your new connection. They hand you a router and forget to mention that unlike the modem, there is a $5 rental fee per month. 3. Location: if I need to fix my internet, I don't really need to get into the busy SM location with impossible parking. I'd recommend moving the store further away, your business from walk-ins will be minimal. Your better off finding a location in SM that has easier parking and is easier to get too. read more

Unbelievably bad service. Took seven (7) hours of back and forth with multiple phone representatives to simply close an account an open a new one. They instead created two new accounts and billed me for three accounts total. While charging me for said three accounts, I actually had no internet service at all. Call center personnel are either entirely incompetent or outright lie to customers about policies & procedures. I decided to take the time to go in person hoping to put an end to the uselessness, but after waiting over an hour (despite not being busy) they inform me that apparently only the call centers are capable of answering any account related questions. When I pointed out the obvious lack of ethics that Spectrum is billing a customer for a deactivated account, she simply agreed and said there's nothing she can do. As noted above, the call centers provide entirely false information and refuse to provide anything in writing (email confirmation), so there isn't a viable option dealing with this company. I highly recommend choosing any other ISP possible, regardless of cost:service ratio. I would happily pay triple the cost for the same basic internet service to avoid potentially dealing with this abhorrent company ever again, but unfortunately Spectrum is the only ISP with infrastructure in my area. read more

Horrible experience with customer service. When signing up for an account over the phone, the rep input the wrong address. I only found this out later when there were two bills sent to my email. I called and told them one active account was at the wrong address, they said they would reverse the charges and send me a box to send the equipment back. Since the equipment went to the wrong address, I could not send it back. Which I told them. They said they would take care of it. Months later, my credit takes a huge hit. Spectrum sold my 'late' payments (due to them inputting the wrong address) to a collections account. Huge hassle to take care of all these issues and my credit score is down in the aftermath. Recommend going elsewhere for a... better customer service experience. read more

This is not for this store, this company is terrible business, unfortunately we have no choice to let them cheat us , same shit , every time,the worst cable company. read more

Management has this branch SEVERELY understaffed. There was only one customer service staff working with the public. She did a good job but it is not good management practice to only have one person on the floor who can help people. Please hire more people to help customers. Perhaps a different line for returning equipment? read more

This company does not care about customer care- they are only interested in acquiring a user ... not keeping them. Loyalty means nothing and they will continuously jack up the cost of all services and care not that you are a long time user. They will keep jacking up fees. and when you leave.. THEN they will send you an offer for lowering the price. The customer care personnel only know how to patronize but can SOLVE a problem and they nickle and dime you for everything. their business model is old and they refuse to recognize that the business had moved to streaming and Personal Choice. In addition, if you use their APP so as not to have to pay for Box Rentals or Equipment Rental you will find that the APP is horrible. It constantly stops mid feed to BUFFER and half the time the guide and information is not available. DON"T go with Spectrum.. find another solution.. HULU, FUBU, FRONTIER anything.. I promise you.. nothing but heart ache with this company read more

Bought a $1,000 phone and after 2 days these idiots still can't sink it properly. NO ONE in this store cares if you ever return or if your satisficed. They are hourly paid workers and could give a rats bum if you're happy or not. I will NEVER go back to this store for anything. After buying the phone, the girl told me " I can not help you, I don't know anything about phones. We can not tell you what to do, we just sell them." I am not joking. if you want an IPhone just go to Apple. read more

Spectrum and TWC are the worst provider I have ever dealt with. I used have good bundle TV, Telephone, Internet till TWC rise our bill over 50%, so I had to change our bundle to just Internet, but again they rise bill another 30%. I wish there was some type of regulation on price of these type of service, so company like Spectrum or TWC .... would not charge people crazy numbers because they feel like it read more

I JUST SWITHED TO VERIZON IM FREE OF YOU!!!!!! Thank you Jesus thank you Jesus for giving the strength to deal with TW for two years!!!! I had to deal with sup par service spotty internet painfully low res YouTube and a Samsung cable box designed by Isis. For the last two years I lived like a north korean with time warner. read more

Spectrum - All crap - Television Service Providers Near Me - Santa Monica, California

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Literally 0 stars- negative if I could. Don't ever subscribe to spectrum unless you want to waste 8 hours of your life on the phone and in store for absolutely zero activation and what will be a shitty connection. Just today I spoke with 4 people to waive a bill that was never canceled because of customer service saying I disconnected the call when cancelling. Thanks to the 4th person today I was finally credited after 2 months. Go with EarthLink. read more

Politely called in March to remove the $70 dollar charge. After the hour long conversation with the operator I was told the charge was removed. It wasn't. The second call to remove the charge I could hear the other sales/telemarketers cheering when they made a sale, a high pressure sale which includes all the classic tactics. Keep them on the phone, keep selling the services, keep pushing the packages, get the customer to say no more than 4 times. And in the end, nothing gets removed from the account. In the end, Spectrum is reminiscent of the Scammers from India. Once they have your account and money, only one way to win. Cancel and take your business elsewhere. read more

Waited over an 90-minutes to return equipment. One person working. When I got to the front, systems were down. Can't wait to not be a customer of Spectrum. read more

Fckin time warner!! This is the 100000th time I've had to reboot my internet connection. And no, it ain't my computer. I've got a Mac, biatch. This ain't a POS Dell. Jesus Christ. I know you guys got hacked last week and that fucked up a lot of shit. But, ya'll need to get it together!!! Fix this shit! I don't pay $110 a month for shit! @$%%!!!!! read more

Time Warner Cable did me a very big favor last week. I called and told them that our Internet access had ceased. Cable stopped working as well, meaning that we were experiencing a major system failure. See you in a week, the customer service rep said. I told him that since I work for my employer from home, the lack of Internet access for an entire week would be detrimental to my job. He feigned concern, despite my exasperation, as did his supervisor as we spoke later. They were both steadfast. Nothing they could do. Outrageous. I began to research other options for Internet and broadcast TV access, made lots of calls. In my cable-induced stupor, I'd always considered them the best providers. As I looked at all that was available, I was like a kid in Willy Wonka's chocolate factory. My husband came home and he got on the phone with TWC to give them one last chance. They held him hostage for hours with their stubborn lies, feigned ignorance and really nasty hold music. After talking to a series of insincere, apathetic individuals, he finally got someone to say they might be able to come the next day (Saturday), but they weren't sure. They'd call back and let us know. Meanwhile, the clock was ticking on my ability to do my job. We talked about it, and if they weren't able to get out earlier than a week, they were the ones who were fired. You guessed it: the person who said she would call, didn't. My husband called back and she'd gone home. He told the next customer rep that we'd already found a provider who could install an entire system before they could come out and fix ours and they still refused to budge. He said, "So your solution to this problem is that we cancel our service?" The customer service rep said, "I guess so." My husband hung up, and the next day we signed up with AT&T Yahoo DSL and DirecTV. We're up and running...no, sprinting because dang was cable ever slow in comparison. Plus, we have many more channels and the picture is amazingly clearer. OK, so there's this not so pretty dish slapped upside my house that I could do without. And, I already miss the clock that each of the cable receivers displayed. For the first time in years, we need to buy clocks. Clocks! Does anybody know about a clock that instantly updates to daylight savings time? We'll buy it! But that's a small price to pay, and why, in a way, I'd like to give TWC one star for each $100 bill we're keeping in our pockets each year because we canceled our service with them. That would be five stars. Yep: we're saving FIVE HUNDRED DOLLARS for BETTER services. But then that would raise their average star rating, and goodness knows they don't deserve that. As I am sure all my fellow Yelpers here can attest, they are the best example as to why it would be great if you could give a business none. read more

I have had my WiFi with Spectrum for years since it took over from Time Warner. I had considered switching my cellphone service to Spectrum, only to realize that Spectrum has terrible customer support that only got worse overtime. For instance, why require your ss number for this no contract cellphone service that can be cancelled anytime, when the customer provides a major bank cc? The store customer rep makes no sense when saying it's to make sure the customer will continue paying. I retorted spectrum can charge the cc or stop service at any time, but I am not giving my ss (even doctors no longer require your ss). My house WiFi was recently out for 3 days, and Spectrum refused to schedule a technician until I did multiple trouble shooting for two days, none of which worked. Even after I went to this Santa Monica spectrum store, the desk rep said she could not schedule service for me, and I had to call another number. Then she said if my modem is not working, she can give me another modem, which is free of charge, and I can try to hook it up. She printed instructions for me, but her printer was out of ink. So I called the number she gave me and the technician again try to make me troubleshoot again. I explained all the attempts all over again, and begged him to please schedule a tech to come help. This guy pitied me and finally agreed. The technician came today and was abrupt and almost rude. He told me to walk away. After 15 min, he called me in, and said the modem (which is mine) works fine, but the router which he said is also mine needs to be replaced. Spectrum now charges $5 a month for the router. However, the Spectrum router only works with a Spectrum modem. He then calls to check how much to charge for both while I am trying to catch up as he explains, and he gets impatient repeating because he has been with Spectrum 25 years. Billing tells him I would be charged $15 total per month for both router and modem. I was so stressed that I forgot to say that the Spectrum store had given me the router free of charge, so why am I being charged? Then the technician hooks up the internet and I check my cell, my iPad but momentarily forgot my computer pw under all this pressure, and the tech mocked me. He said he had to go. Soon after he left, I was able to log onto my computer but had trouble hooking up the internet. I ran out to his van, and he said he already checked out that he completed my work, and he is not working for free. I hope he gets another job or retires soon. Meanwhile I will check out Frontier as it is moving into our neighborhood. Even if the pricing is similar, I am done with spectrum nastiness and complete absence of customer service. read more

HORRIFIC "service". And, no, they don't show up on time. I thought nothing could be worse than Adelphia but I was wrong. I didn't know what bad WAS until TW. The other reviewers gave all the details. read more

Spectrum - in old Torrance - Television Service Providers Near Me - Santa Monica, California

Just incredibly horrible customer service and the sense of it Sunday people only get Saturday and Sundays off to do business and they have two people working here that's it to people so I've been sitting here waiting for over an hour to return something should take maybe two minutes it's ridiculous horrible management.. also they close down their other spot so I went over there it says it's open on the internet and completely wasting my time... just feels like Spectrum me and almost that there's not too many places are options that we have and that they don't care anymore I remember one DirecTV what's the best option and they were begging people to come back being so nice wonderful customer service you see how things change read more

This store is absolutely infuriating before one even enters it. You want to ask why? Because the telephone number furnished for the store here on the Internet is virtually impossible to connect you to any single human being working in the store. The reason? Covid restrictions!!! So the store is open daily to service customers, allegedly, but the employees are not to take phone calls because of Covid. Today is April 28, 2021, and as we see, restrictions are increasingly being lifted -- but still, Spectrum does not permit telephone interaction. Heaven forbid, a question demanding an answer might be asked. Today I was simply trying to find out before making the journey to the store if a particular item was in stock. Now I must make the drive and encounter whatever caliber of customer service is on offer inside the store. Jeeeesh! read more

I really wish their internet was consistent. As much as I want to write them a good review, it keeps cutting off at the most inappropriate time. At my work place, we are right next door to them so when we have issues they send over 5-6 guys to look at our internet. The service is great and their efforts are awesome. (5-6 technicians coming over!? I bet I won't get this if I was miles away from their location), but the internet itself goes on and off. It doesn't help when we have vonage that RELIES on the internet. All I get is static, breaking up, and dropped calls. It TOTALLY disrupts my working habits, makes me not want to work.. and yelp about it. read more

I went here, found quick parking, got exactly what I needed in less than 10 minutes. I'm honestly surprised about all the horror stories here. 3 stars is as good as a TWC pick-up place can get, but it's all positive for me! If only I could yelp review the people on the phone... read more

Wow. It's a long story but let's just leave it at this: This place is on whole new level of poor customer service that I didn't even know could still exist in 2021. I'm legitimately impressed by how terrible they are. Slower than molasses. read more

One week to have a technician come to fix my cable? We are constantly having to reboot and spend tortuous amounts of TIME on the phone. So now, NO TV for a week, at their outrageous monthly fee! While sitting on hold, listening to commercials for the new spectrum phone!!!! I get 2 and 3 identical advertising pieces in the mail at a time, offering prices that are a third of what I pay. The waste is so disturbing I have been saving them in a HUGE box. If they took a tiny fraction of the greedy marketing budget and spent it on needed technicians, maybe we wouln't have to wait a week with NO TV. Time to listen to the teenagers and make the switch to getting our media another way. Do not switch to them if you can help it, they are unconcerned about your needs! I guess there are weeks where you are also unable to use your phone because they have no one available to help you. read more

I've gotta say, these are great employees. Sometimes the wait is long but that's bec folks don't make reservations online or the customer ahead of you has an issue that's beyond the standard request. Ruben and Rhomel were terrific, getting the customers in and out as fast as possible with a good attitude. The rep that really stood out for me is Taukamisha (I hope I spelled that right). She handled my new iphone activation and prepared my old iPhone for sending back, with a lot of patience and professionalism, and was easy to speak with. Taukamisha made sure I was taken cared of. She's fantastic! Thank you team for making my day. Highly recommend. read more

SPECTRUM IS THE WORST CABLE COMPANY! Always have problems and never resolved. Avoid if possible.

I came here to return my cable box and modem. Two people were in front of me in line. There were 3 cashiers working behind the bulletproof glass. No one had any problems. It took half an hour. It felt like I was at the DMV, but slower. Only one person worked at a time while the other two chatted. After a couple customers they would rotate. It felt like time was moving backwards. read more

worst service in the world, takes few calls 1/2 hour each to cancel internet service double the price of Frontier, which is also 5 times faster download. a total rip off , impossible to cancel they continue to bill you and make you hear a long message that they can match other price after you cancel, not when you ask. avoid this co at any price I took TV choice 15 station they gave me stations they choose not the one I ve ordered item must be done over the phone solely so plan for 2/2 call and a drop at the end read more