Milena was a huge help; she sorted out all the lines and was very friendly.i so loved this store

They could not do a sim card, have to go to a main store. They could not file insurance claim for a defective phone; call a number. And they couldn't find and diagnose why i keep getting extreme dropped signals. 0/3. Will NEVER go back to this one. And parking in here is a joke lol read more

Had a terrific experience at this store with Andy C! He helped me and my kids get into new iPhones, as well as helped setting up new home internet (which works wayyyyy better than our last provider). Andy was so kind to my kids, and the process was a lot quicker than expected. There were no surprises with pricing and he truly was the best person to help us! Will only come back to this store when needing new phones in future!!!! read more

Avoid. They don't want you there anyway. I walked in to pay my bill and was told I had to go to a corporate store to do that. When I drove to a corporate store, I was told that this Verizon location could have handled my request but they turned me away because I was not going to buy anything and so they didn't want to bother. So here I am telling you not to bother. Poor customer service, especially from a guy spoonfeeding me about some bs about how him and his sister are good at what they do at the corporate level. Anyway...there are other Verizon locations all over, try those. read more

Brittany was extremely helpful, made the process easy and was transparent with everything. The day before today I went to a different Verizon store in Hawthorne, CA and it felt like I was being sold a timeshare. I thought heavily about switching to t mobile, until I stopped into the valley village store and Brittany restored my faith in Verizon. 10/10 employee. brittany was very personable and made the experience wonderful. If I were her boss, I would give her a raise. Thank you Brittany! read more

Came here yesterday looking to upgrade my phone. Eddie made the experience so lighthearted, educational, & fun he is definitely such an asset to this location. He stayed an hour after closing, gave us a discount on our plan on top of recommending a plan worth our value, and additionally was able to waive the buyout fee which was absolutely AMAZING!!!! My dad and I have never had a Verizon experience like this before as customers of almost 20 years and he completely had my dad sold on coming back. Thank you again Eddie! read more

Don't waste your time - this is a third party retailer called Viktra, go to a corporate store instead. Here's what my experience has been like: My family switched from AT&T to Verizon, they handled all of the negotiations at their location and I was supposed to come to my closest Verizon to do a simple switch and get a new phone. When I arrived, first problem I encountered was that the Viktra systems were not even in sync with Verizon and they ended up charging me ~$250 extra and I didn't even get the phone I wanted. I had to go back a few days later to get a refund but without informing me they processed my refund as an exchange even though I didn't exchange my phone. After I got the refund, Verizon told me as an apology they would upgrade my phone to the one I wanted at no extra cost so I went back to Viktra a third time to actually exchange my phone, but Viktra informed me they already processed an exchange and I wasn't allowed to exchange because there's only 1 exchange allowed per customer. They even had the audacity to ask me "why didn't you exchange the last time you were here?" when it wasn't clearly explained to me that they were processing an exchange to give me my refund and never asked or gave me to option to switch phones during that process. It seems like this store is more focused on doing things fast rather than doing it the right way. Their attitude gave me the impression like they thought I was the problem, when it was their systems and their shortcuts that caused problems for me in the first place. Now I'm stuck with a phone I didn't even want for 3 years. read more

I came in for some assistance with my phone bill & Jewel was there to help me. She provided me with excellent customer service and was able to get Verizon Customer service on the phone to solve the issue. She was very friendly and was able to explain everything to me so I understood what exactly was going on. She was so nice and friendly! If you need any help, she's the best person to go to! read more

The service is excellent. The selection is great . The value is great when everything comes out properly. The problem is when it's not the real store and you order something and said they couldn't not deliver is important. I had the free trial and tried to get a 1Tb for 155.00 and then took it down to just using my unlocked phone but never finished I do not know the situation and need to have phone service I got disappointed and needed assistance but they never helped. The value is good when it is applied to you. If they can help me I would appreciate it Happy New Year kindness forward. read more

Andy was very helpful with getting my new iPhone activated and made the whole process quick and stress-free!

This location is full of clueless workers. My order was ready November 5 and today is the 8th. No one has bothered to call send a text/email stating my order is ready to pick. When I walked in today the dude mentioned that they are extremely busy. Busy in what way. The fucking store was empty. Never ever coming to this location again. read more

Do not come here. They are not actual corporate store and as-well have rude staff that upon arrival where just sitting playing with phone and when having not done a job right and having us have to waste time and fuel to return to same location to get phone connected because wasn't connected the first time properly blames customer's new phone for having a "hiccup" his words not ours not once apologizing and handling new. Caseless phone like some junk and tossing it on table and having shady upsell tactics by recommending an upgrading a line for a discount go to actual Verizon store nearby the fact another customer came in and. Left same time as me for the same service should have gave me a clue the guys name was Jesus and if you run into him just know he's rude and unapologetic and tries to get you to upgrade your line read more

The service my family and I received at this location from Darryl, Andy and Brittany was second to none. They were extremely professional and very friendly. They went through all the details of the service/contract and made everything seem less. We now have a new family phones with an amazing deal. I would recommend this location to everyone in the area and the valley. read more

Under staffed. Fiend answer the phone. Get rerouted every time. Go anywhere else. I don't recommend trying to go or call here. read more

The young female at this location "J" is smart as a whip. She knows her stuff inside and out. Unfortunately, the location is understaffed and if you can't bring your patience, don't come. Beware that, since this is not a corporate location, they have their own fees (on top of Verizon's activation fee). They did not make that clear which resulted in $75 per phone for set up and activation. For a small Verizon authorized store, they are a very diligent and polite staff. read more

Great customer service and they all go above and beyond to solve any customer service questions that may walk in the front door. They have amazing promotions and a valuable price per month as well. Highly recommend checking this store out for all your Verizon needs. read more

Man this store is awful. I went there at 10:40am on a weekday and the lady didn't even acknowledge me. Only one other customer there and yet I still went ignored for 20 minutes until I walked out. no phones were out on display yet, so I couldn't even bide my time by looking at them. When I asked her (she had blue hair) where the phones were so I could look at them. Without even looking at me said very annoyedly, "I haven't put them out yet!" Also when a customer who had issues but had been polite enough had left, she muttered under her breath how annoying he was. She also took a personal call while I was waiting. After being treated like I was invisible for most of the time and as an annoyance the times when she would talk to me, at all I left and will never be back. I was ready to buy a phone as well. I'd suggest getting rid of this girl. She has not a single professional bone in her body. read more

The best service ever! If you want the best service they have wonderful value deals. I got my phone with no trouble.

I needed a new phone, bought a 15 plus & was helped by the Assistant manager Brandon w . He was so incredibly helpful and so friendly and kind & so patient and friendly. The store is on Laurel canyon : The address is 4852,Laurel Cyn Blvd , right next to Menchies Ice cream. GREAT SERVICE! read more

So, I read all the 1 Star reviews and told myself "Just walk in, knowing exactly what you want and you'll be fine." A month later and I could not have been more wrong. Let's start by making it clear that this is NOT a Verizon store. They're called Victra. They're a retail store licensed to sell Verizon products and services but they are not Verizon. During my ordeal, I had to deal with both Victra and an actual Verizon store and the difference in service is night and day. Sept 15, I walk into Victra to take advantage of a promotion. Switch service to Verizon and get a new phone, an IPad and an iwatch. While there, I also bundled in internet service for half the price of what I was paying with my current provider and they offered me the first 30 days free to try it out. Great!!! So now comes the fun. The new phone was back ordered for two weeks. No big deal. I'll keep my current phone for now. We start to switch service from Spectrum to Verizon and the guy can't figure out how to transfer my existing number over to Verizon. He called his corporate office for help and nobody could figure it out. I remained patient and understanding until 3 HOURS went by and finally I got up and said "I need to leave." We decided I would keep my current provider until the new phone showed up and then we'd do the switch over. I did leave with the iPad and internet though. Now... fast forward 2 weeks. I get a bill in the mail for $260?!?! An activation fee for the iPad, internet service (which was supposed to free the first 30 days) and they charged me for activating my phone service. I DONT HAVE THE PHONE OR SERVICE YET!!! They assigned a temporary phone number to a phone I don't have and charged me for service I'm not using. A little more time goes by, and now it's a month later. I never get a phone call saying my phone is in. I call the store and now I'm being told the phone is back ordered until November?!?!?! BUT... the rep tells me that another nearby location (an actual Verizon store) has 2 in stock. I can go there and pick it up instead. She makes me an appointment and the following day I go down. Guess what.... I DONT HAVE AN APPOINTMENT. So I tell them I was sent to pick up a phone. And of course they say... "We don't have any of that phone until November." I explain the my story and again we're on the phone with corporate. And guess what? Corporate says "Oh, we shipped your phone to Victra back on Oct 4. (2 weeks prior). They have it now. Before I leave I show them my bill and how I'm being charged for a phone and service I don't have. And how I'm being charged for internet when the first 30 days should've been free. They quickly credit my account and I head back to Victra to get my phone. And wouldn't you know it.... Victra doesn't have my phone. "We tried to call you." Yeah... they called the temporary phone number assigned to the phone with service that I don't have yet. And when I didn't answer... they sent my new phone back. So now I'm expected to wait at least two more weeks for my new phone. And if all this wasn't enough, I have to tell you, the unapologetic attitude from the staff at this place is amazing. They don't give a @?!"#% one bit. They seriously looked me right in the eyes and without a care said "Yeah we don't have your phone. We probably sent it back. And we can't order you a new one until you pay your bill." WOW!!! You know what.... Keep the phone. I'm out. Peace!! read more

WARNING! It's not a real Verizon store! They will lie to you! They will offer you free devices! They will offer you one plan but will put you on a different one! They will ask you to pay tax which you don't need! They will play a show! GO TO VERIZON ON SHERMAN OAKS!!!!!! Unfortunately you deal with the wrong person dear crew! Roxanne Austin just got the all story about you! And I didn't finish with you guys until I'll close your store!! Adiosss read more

Great immediate service by Warner and Manager Dave. Very professional, very through! Would recommend to All!!! read more

I have stopped in to the store a couple of times needing help with my Galaxy 24. I am so pleased with the kindness and courteousness I was shown by Jewel. She is lovely, helpful and friendly. Check out the store read more

The greatest experience ever. Roland and Darryl were so helpful and patient and completely made my day, customer service off the charts, thank you guys so much! read more

Really understaffed for this location. One sales person for the entire store? Really? Verizon needs to stop cutting the workforce just to make a buck. Wait times are way too long for what used to be a decent location. read more

Very bad coustumer service i feel like the workers don't want to help the costumers and they are not even trying all they tell you is to try contacting Verizon coustumer service please have them to be more polite and provide better service. read more

Do Not Go Here ... Predatory Sales practices and overall slime-ball behavior after making me pay off my old phone the salesman tried to say I could not purchase a new phone without it being in a bundle with a new iPad or iWatch. By far the worst experience I've ever had at any phone store, do yourself a favor and head to a Corporate Verizon store and stay away from these shady people! I recommend the Verizon Corporate location in Sherman Oaks. read more

Stay away from this store. I was helped by a guy named Manny G. Extremely rude to customers and me; he lied to me by selling me an iPhone case and screen protector that he said were included and I ended up returning the phone with gear he said was free only for him to tell me he couldn't refund me the screen protector because he said was used. When he told me everything was included and the screen protector ended up being 70 dollars! He had told me my bill for getting a new phone was a one time charge I'd 200 something. Ended up being 307 which he lies saying they were "fees". He also changed my plan to the 90 a month plan without my consent lying to be it was the best option he chose for me since I told him to give me what was cheap. My phone was going to go to 125 to 155. I was trying to have him explain to me the refund amount which was only 143 from the 307 and he said he didn't have time because he had a long day and he dealt with stupid customers all day so if I was confused to just come back tomorrow because he didn't want to deal with it and got up and started walking telling me to pretty much leave. I was so upset I called Verizon and a lady named Stacy was able to help me and apologized and lowered my plan to 65 a month. Another gentleman walked in and the guy manny refused to help him to (elderly gentleman) saying he couldn't help him with his settings with his phone turning off notifications to his Facebook. The man is elderly, he simply needed help. The man told him if I knew how to do this I wouldn't be here I need help. And the guy said "sorry I just can't. Figure it out". Based on previous reviews this guy steals from customers a lot to get his commission and I simply find this extremely wrong and something needs to be done about this. I've been a customer of version for over 8 years and I have never had an issue this horrible and felt cheated and lied to. Just to get commission he lied to me. I can't imagine what else he's done to elderly customers. Someone needs to investigate this man. I had the lady from version find a way to reach out this stores manager which he seems very nonchalant to contact his manager since he was not feeling it. So I'll find a way to contact corporate for Victra because this is not okay. Please I beg you avoid this store or be helped by the guy named Manny G. The worst customer service I have ever dealt with and he will try to steal from you if you're not cautious. Avoid! read more

Amere worked with me transfering my new iPhone 11 to iPhone 12 pro max. Amere was helpful and gave me some great customer service! Good work Amere!! I'll be going to this Verizon store from now on. read more

The service at this story really sucks. There is only ever 1 or 2 people working and they are the most disinterested and unprofessional as you can imagine. Going to switch from Verizon to t-mobile now and not have to deal with this bullshit anymore. read more

Henhi helped me activate my new iPhone and was incredibly communicative and patient. Jordan and Henhi were super nice and worked together to find me the cheapest solution. Great experience read more

Verizon - Mobile Phones Near Me - Studio City, California

Andrea is such a wonderful person she helped me, when two other Verizon stores didnt and one of them closed the door on my face it wasn't closing time yet. I was going to cut my service just for that bad experience (Verizon on 11265 Ventura Blvd, Studio City) but Andrea convinced me otherwise. She introduced herself and she had a great customer service. I would definitely come to this Verizon from now on that girl needs to get a raise. read more

The extremely rude sales associate that was there between 4-5 PM was zero help. Didn't know what to do couldn't answer any of my questions. I asked for a district manager ? She wouldn't give me their information. I asked for a GM she couldn't give me there information and wouldn't leave them a message to contact me.. forcing me to now go on linked-in to to find out who is running this store full of team members who won't do their job. read more

Had a very easy experience at this Verizon store with Andrea. Although there was another user who took a while before she could assist me, Andrea stayed past closing time to help with my problem and subsequently went out of her way to make sure I didn't leave with my issues unsolved. I've honestly never had such a straight forward and effective process in solving a tech issue and, past my initial wait time, everything went much smoother than expected and I did not feel that I was gouged on price at any point. Andrea showed the utmost professionalism and I'm happy to give her and my experience at this Verizon store a positive review. Thank you, Andrea! read more

I've been to multiple Verizon locations and this has to be the worst location with the worst customer service!!! They don't even know what the recording is when you call 611 and they don't even know what they are talking about. I asked to speak to a manager thinking maybe the other girl was new but even the manager doesn't know the recording. ‍Don't waste your time and come to this location ever. Verizon needs to give all the workers in this location a course of knowledge on the service they provide. HORRIBLEEEEEE read more

I have a 5:00 appointment and only one person works here and it's been 50 minutes and no one has helped me. I was trying to open a new account. I'm one of two customers in the store. There should probably be more than one employee for a company of this size. read more

I love this location! Hanhi is exceptional and I greatly appreciate her outstanding customer service. Upgrading to a new phone is not my favorite task in the world. You need to purchase new accessories, make sure all your data transfers, and ensure your plan is intact. Hanhi took the time to share her knowledge and made sure I had all I needed to be successful with my new phone. I will be back and recommend asking for HANHI! read more

There was no one in the store and I figured out why. The guy that is working there is SO rude. Did greet me, say hi or smile. He had a bad attitude and when I told him I had an appointment he just looked at me with a blank stare as to say why are you bothering me. He wanted to charge me for my item that is still under warranty, he said that's our store policy. WOW your store policy is to charge someone's for an item that is under warranty and needs to be replaced. Stay away from here! read more

RUN. This store is notorious for defrauding its customers. Today I dealt with Edwin who pretended not to understand that I was there to pick up an internet device and then said that I had to be charged $30 for a new device. (Per Verizon corporate this is not true and it was not my expectation when I arrived.) Edwin told me the only way I could leave the store with an internet device in hand, was to pay the $30 up front and assured me that I would be reimbursed on my Verizon bill as soon as they received my old device (which he said I could drop off at ANY UPS store, this is not true, you can only drop at select stores). He then told me he would open up the box and ensure it was working. So Edwin opened the box up, plugged the device in, and asked me to connect on my phone. He then charged me the $30 and I went on my way. HE CHARGED ME FOR SET UP AND GO SERVICE. And I didn't know this until I got home and called Verizon to complain. They said the device was free, I should've been instructed where the nearest UPS was that accepted Verizon dropoffs, and that Edwin fraudulently charged me for a service I had never asked for. HE also managed to close the internet account for the account manager (I am only an authorized user). Called Verizon and they said they were trying to connect my call to this store but the store was not answering. read more

Came in looking to upgrade phone, Mia was very helpful and patient, great customer service, very knowledgeable about all the phones and there plans, thank you so much for your help & assistance :) read more