This Best Buy is great as I don't have to drive to Porter Ranch or Thousand Oaks to buy…read moreelectronics. The customer service is friendly and informative. During the Covid pandemic, there were barely any employees but now that everything is back to normal, there are many employees looking to help people. I went here almost two weeks ago, looking for a budget TV, as I didn't have the money to buy a better one. I met four employees who all gave me different opinions. The one I remember is Ana D. Ana was very helpful and was willing to go the distance when I asked her the year and model of the TV, she looked it up using the device scanner. Another employee simply didn't want me to buy Samsung but buy TCL, which was cheaper but didn't get good reviews. Some employees kinda didn't want to help and passed by me or forgot to help. They didn't look like they were busy or were helping anyone. The physical media section is small. I still enjoy buying DVD's and Blu-rays over streaming. They are putting out more toys and stuff, which is great, but I wish they increased the Blu-ray section. Because this Best Buy location is small, they are limited to a small selection of stuff. If you want to see a bigger selection, go to Porter Ranch or Thousand Oaks. Wish Best Buy updated the app. So I don't have to tell them the phone number or pull out the membership card. Target has a great app with everything on it, including the membership card bar scanner. Best Buy should do the same. Anyway, shout out to Ana D. I hope she remains there for a long time, grows in the company and hopefully becomes a supervisor or manager. Stores should have more employees like her. Not only was she working on the floor, helping guests, pulling items, but also was the cashier, checking out items for the guests. I'm surprised that Best Buy doesn't have a place anywhere to on the receipt or online to review the locations you visit. It's good to get feedback and help improve guest service.

HORRIBLE customer service. I've been trying to support this store by going in an buying products…read moreinstead of going online to other services. NEVER AGAIN. They DO NOT stand behind their service. We purchased "installation" with our new TV's and after one of the TV's fell off the wall, damaging the TV and leaving holes in our wall, Best Buy says we were just outside of the 90 day warrantee and REFUSED to help us. It was their horrible installation that caused the damage and they will not stand behind their work. Pedro in the large product restoration department was rude, cold, and not caring at all for the problem their team caused us. He offered NO HELP! My family will NEVER again support Best Buy.

It's rare to come across someone who combines professionalism with such authentic empathy. Carlos…read morewent above and beyond, and it honestly made my day. He listened throughly to my problems and didn't rush me. He's one of the best representatives I've ever interacted with.

Kaylin helped me with my phone trade in, phone case purchase, and offered to install a screen…read moreprotector! Her lovely bubbly energy made the experience pleasant and I appreciated her positivity! Give her a raise!

AT&T employee named, D, was incredible today. Welcoming,…read morekind and helped me with what I needed! Go and ask for D!

Poor customer service they had no idea on anything international plans especially the girlread more

Had a fantastic experience with Niso and his team. We had a big repair needed on one of our rooms…read moredue to water damage and they were great to work with. The work included removing all the rotten floor and subfloor parts, fixing framing, and rebuilding everything, including the walls. Their price was reasonable given the complexity of the work and the guys were super communicative, friendly and professional. Highly recommended!

Nissim was fantastic! He installed our TV and helped with several other things around the house. He…read morewas professional, reliable, and just super easy to work with. work was clean, organized, and done with great attention to detail. fair pricing, and quality results. Im very pleased and would definitely use him again. Give it a try, thank me later.

Carlos did a fantastic job removing my old 65" and installing a new 77". Very meticulously…read moredisconnect and connect all the relevant cables. He was very careful with my furniture, no mess at all, all clean!

If you need a TV or soundbar installed, this is the guy…read more Extremely professional. Cleaned up the dust from install, took the time to make sure everything was perfect. Have never had someone so professional and diligent for a job before!!

5 Stars? For Pacific Bell?! Are you kidding me?…read more this is what they do. I live in the Bay Area, and every day, I get multiple calls to my do not call registered number. Calldetective.net identifies it as "Pacific Bell." However, it came from a private landline, that worse, you cannot call back. You will get a robo voice telling you it's not a valid number. Yes, the same one that just spam called you seconds before, and is supposedly a landline, is not a valid number. " ". My ID box said: Mart Metzler, so I take it, Pacific Bell must be paying these random Joes to make abusive calls on their behalf, on a number of abusive calls basis. In this day of the do not call registry and being forced to work at home (because of morbid conformity etc.), this serial phone abuse should not happen. But it does. And one of the biggest culprits is that awful Pacific Bell Communications company--!

I had a big party for the Super Bowl at my house and had no cable. They were able to send someone…read moreto Venice the same day and get me all ready for my party. Super happy with these guys

I hired EZ Audio Video Data Solutions to complete a full smart home automation project at my home…read morein the Palisades and I couldn't be happier with the results. The project included a home theater, Control4 system, WiFi access points throughout the house, access control, shades and a lot more helpful gadgets. Everything works perfectly and the integration between systems is seamless. Working with Dorel was an absolute pleasure. He's knowledgeable, professional, and communicates clearly throughout the process. The quality of the workmanship was exceptional -- clean, organized, and done the right way. It's rare to find someone who takes this much pride in their work. Highly recommend EZ Audio Video Data Solutions and Dorel for anyone looking to do home automation or AV work. Couldn't ask for a bett

Dorel was awesome! He came out and installed 5x cameras and the job looks super clean and…read moreeverything works great! He was a pleasure to work with.

Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid…read moremore attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it.