While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Well, I originally signed up there said there be no fee to Switch. They charged me 1000 to switch…read moreto Spectrum. We had service outages their salesman lied.

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

I wish I could give Spectrum 0 stars. I have been a loyal customer of theirs for 3 years and…read morerecently cancelled/discontinued my home internet service on May 01st, 2026. And, Spectrum still charged me $50.00 for a service in month of May. I asked for a prorate for this month, but they declined. I have now switched to T-Mobile for $35/mo for five years.

As a longtime customer over 20 years, I can't believe how bad they treated us. We were having…read moreissues with the TV so they sent a tech out. When he left, we tried the TV and it did the same exact thing before he got there! Call DIRECTV back so they could send somebody to fix the TV. The only day they had available was today.(Friday. 5-22-26) we had to cancel a doctors appointment on that day because obviously they were scheduling at their convenience and not the customers and we didn't wanna go the entire weekend without the TV. They were expected between 12-4. We get an email stating they were coming early around 10:15. It is now 1235 and no tech has shown up! There's many other problems with them as well as changing your bill charging you for something you didn't order, etc.. since they were bought out by another company it's been terrible! We are changing service and canceling DIRECTV after so many years. Don't let them scam you into getting their service. It's horrible.

I have been a loyal customer of DirectTV for over 20 years...... 20 years! Every few months we lose…read morestations, a few months ago it was NBC, now it's CBS, during football season! I know loyalty means nothing, but for over 20 years I have passed on cable, streaming, etc. and stayed loyal to DirectTV, but now, not going to take it anymore! I have so many other options, I am quite sure they need me more than I need them! Please, please please, take my advice and DO NOT ENGAGE WITH DirectTV!!! Learn from my experience and look elsewhere! You have so many other options, go the other routes. I am not some quack, I have enjoyed my time with DirectTV for over 20 years, but loyalty not reciprocated is insanity!!! I promise you will thank me, AVOID DirectTV, you will be thrilled you did!!!!!! ZERO STARS!

Never use the xumo boxes that stream. The picture when watching any sport is awful. Blurry. Have a…read more$2,000 TV with an awesome picture. But xumo ruins the quality of what youre watching.The xumo streaming service that they offer as a cheaper alternative has many flaws. My bill is still $200. Plus they take away a dvr box that does 6 recordings and when there was a problem with it they gave us a 4 recording box. Then can't guarantee back to a 6 recording box. Now the fast forward option isn't working when watching the dvr. It's just one problem after another. Please don't waste your time.

BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT!…read more In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS!

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

I had a great experience with Marc and his team of installers. I wanted to switch to Directv and…read morebundle my internet with it. After Marc explained all of my options, he recommended DISH to me based on what I watch on a more frequent basis. Not only that, but it turned out to be cheaper than the Directv equivalent. He took care of the entire switch over process and I didn't need to lift a finger. His installer was very polite and helpful in showing me how to work the system. I definitely recommend using SkySat 20.

happy I got Dish…read morenetwork for my house and direct tv for my rental house both from sky sat 20 . After calling Direct and Dish and getting the run around a friend told me about Sky sat 20. I learned that when you cal dish or direct a scripted salesperson will take your order then sub out the install to a very low payed installer . Dish and Direct have no one who gets a pay check from them , they use subs. Even if the installer has a truck that says dish or direct they do not work for them they are all subs. Sky Sats installers were great they were grown men with Experience and new their stuff. I fully indorse sky sat 20 I am happy and would recomend them to anyone If you want dish or direct don't call corporate call sky sat you will get a better experience. Peter Cohen liven and loving the Villages

Spectrum has long been overpriced, and they practice bait and switch. Today I wanted to watch a…read moremovie on the Si-Fi channel only to be denied access. I called them and found out that the channel was moved into another category. It was no longer in the package I signed up for. I was told I would have to pay another $15.00 in upgrades to get what I had. Screw them. I am going to cancel Spectrum TV completely before my next bill cycle on the 8th. Tomorrow I will get a Roku unit for my TV. We already use one in the bedroom.

Price keeps going up, service keeps getting worse. Pixelated dvr, internet outages randomly despite…read moreno one else reporting outages. I've had multiple service calls with no real results.