This is the worst internet I have ever had. I work from home and there is always an unexplained service interruption. Even when it is working, it is constantly reconnecting which negatively impacts my zoom calls and meetings. I have had them out and they can't figure it out. It's exhausting. I never had problems with Verizon but since I moved here and have spectrum it is a nightmare. It is down for hours during the day at least once a week. They said it happens with storms but it has actually never happened during a storm. It is awful and extremely frustrating. I really need a work around for when it happens because it impacts my work but they have nothing. read more

I contacted spectrum about my phone landline that they fixed just a week ago, which I only use for faxing. The person from spectrum screwed up the line so badly I can no longer use my fax. They refused to come out and fix the problem and told me I had to pay. This F******g company took no responsibility for there wrong doing. I am now going to file a complaint with the DPBR, CPA. and any other agency to look into this company and how they operate. I do not recommend using this company EVER unless you have no other choice . Contact an attorney to see what your rights are! read more

Spectrum is just like all the other conglomerates. They come up with plans that are the same as your current one, don't switch you or let you know about it so you could be saving money, then when you complain they say 'oh there's another plan blablablah.' Calling their help lines is painful, I have to really fear myself up to do it. Only good thing is no contracts, besides that they suck! read more

My Internet went out and after countless attempts to reset my equipment I contacted customer service, who was unable to do anything remotely and told me I had a router issue and needed to exchange my equipment. My options were to go to a local store or have a new one mailed. I work from home and don't have the luxury of sitting around waiting for days to receive a new router in the mail, so I had to drive out to the closest Spectrum store. After waiting in line I'm told to check in at the iPad at the front, where I proceed to wait with one person working and 14 people ahead of me. Severely understaffed location. Show up prepared to lose a bunch of time waiting when you've already been inconvenienced by Spectrum's faulty equipment. Would give zero stars if I could. read more

Watched one customer get turned away that was attempting to turn in his equipment, in an open box, he was told to take it to ups. Then minutes later the same associate took cable boxes out of a bag for a female customer. read more

Switching from T-mobile to Spectrum was the absolute worst experience imaginable. I was in the store for 4 hours last Sunday and another 4 hours today. They tried 3 sim cards and they wouldn't work. I had to buy a new phone. Then getting a new phone and activating it took another day. The Spectrum reps were on phone with other reps all day. Every rep would say they didn't know something and they would need to ask someone else. Noone is trained at anything. At one point I had paid for 3 phones and still had no service. Truly awful experience. read more

Spectrum is the ABSOLUTE worst at providing internet and cable service. EVERY Sunday, while attempting to watch the Bucs play football, FOX NFL et.al will cut from the game to a commercial, then will show a commercial while we get the audio for the game, then we will see plays that we have already seen. This happens EVERY WEEK !!!! When I call their ridiculous "help line" they have NO CLUE what is going on and at best will say "we are working on the problem" Then, they advertise that they supply "500 MPS" when in fact I am receiving 98 MPS". I pay over $70 per month. When I go to the Spectrum facility to inquire as to WHY?? they tell me that because I live in an RV park that offers free Spectrum internet, that I am stuck with that charge and that amount of coverage. If I had ANY METHOD of obtaining ANY OTHER internet provider.. I would do it in a second! I select 1 on the rating scale, because ZERO AND NEGATIVE NUMBERS are not available!! read more

Don't let the advertised cheap prices fool you. Spectrum Mobile isn't worth it at any price. By far, the worst customer service on the planet. Customer reps are awful. Wait time is unacceptable. Better off trying to use smoke signals. You have been warned. Robert D Patrick read more

This place is a joke the customer service here is god awful they practically beg you to leave just because there is already a 45 min wait I have no problem waiting but don't recommend me to go to ups how am I supposed to pay my bill let's be real here so happy I switched to frontier read more

I initiated service on June 1st, and had to unexpectedly cancel due to a death in the family and a moving up to the northern part of the country. I canceled my service took notes because I always do know who I spoke with and I got a bill for two and a half months. They never shut my service off for the cancellation and continued to Bill me. It has taken me days upon days upon days and weeks now to get a hold of somebody that now they tell me they have no record of my call and cannot adjust my bill. We're definitely say that customer service needs to be worked on and people need to be trained a little better, she probably didn't hit the save button. As far as Internet it was spotty and buffered a lot on my TV and was not happy with anything with this company. One star if that if they had a negative rating I do a negative five. I canceled on June 20th for June 22nd and they just now canceled my service. And called me from collections today. That's when I found out there's nothing they can do. Definitely negative five stars. read more

Went to this location today to return equipment after canceling our Spectrum service. I signed in and waited nearly 2 hours (1 hour and 50 minutes) to be helped. Two associates working; one young gentleman who was providing excellent service by multitasking and helping as many customers as possible at once, alongside an older woman with ZERO sense of urgency or regard for customer's time. I was unaware that customers have the option to make an appointment online-- and it appears that those customers are seen before anyone in the lobby, regardless of when they show up. If you MUST visit this location, do not go in without an appointment. When my name finally popped up at the top of the queue, it took the gentlemen all of 90 seconds to complete my transaction & I was on my way. Surely there has to be a better way to manage this operation. Horrible customer experience which further validated our decision to drop Spectrum and pick up another service provider. Service aside, the store is new and beautiful-- great central location in Midtown with customer parking in front of the store. The only redeeming quality. read more

Marylou was awesome! Super helpful and knowledgeable about all things. Had a reservation and was in and out. Thanks for the help Marylou!

Absolutely terrible. Considering goin going off grid to avoid this terrible company and their deplorable service. Supervisors are not worth the trouble which align with the service provided. read more

Do not use this company, service is spotty, and they will charge you even after you cancel their service... they are alternatives, use them.. do not fund this thieving monopoly read more

Spectrum store at 1160 Assembly drive ,this place lacks customer service. "Store specialist Jules Gaston is not professional or Sympathetic to a vietnam veteran who entered his store. My husband has a brain injury and speech Impediment. He ask for his assistance and Mr Gaston entered the wrong numbers and our account was effected and we continue to have issues since Dec 4th 2022. Talk to Mr Gaston again, he not only continued to be NOT CONCERNED with our situation that he caused,he gave us a number that is longer used by Spectrum. Spectrum has continued to be awful, with specialist that are incapable of compassion and sincere knowledge of their job. read more

DO NOT RECOMMEND!!! Not only is the wait ridiculous but customer service is extremely rude at this location, specifically Maryai and Jules. I was standing outside due to the entire store being full. When I received a text I walked inside the door within 60 seconds (with text messages to prove it) and they said it had been "much longer" and I needed to wait again. Jules said himself "it's the slowest store in the county". Also make sure you bring your own bags to carry out your equipment they do not provide that. read more

Spectrum - Internet Service Providers Near Me - Tampa, Florida

Ms. Terri is an outstanding worker , she's very knowledgeable and understanding; everytime I come to midtown spectrum, I always request her because she's calm, caring and sufficient with me. read more

Doesn't do returns as advertised and the employee did not even tell me until other people came in trying to do the same thing. Huge waste of time. read more

Had a really bad experience yesterday returning equipment. The lady that helped needs training on how to work with customers. She was upset I returned the equipment there rather than UPS and she also made me take the equipment out myself and take the boxes. I am okay with doing those things but she was needs to learn how to speak nicely. read more

Putting my friends complaint he told me to several Spectrum Locations. Thanks for reading and all should also read REVIEWS of the many UnHappy Customers. **4/06/2022_This Review has nothing to do with Spectrum in Pinellas FLORIDA but how they mistreat customers in INDIANA.  This is an email I received this morning concerning his Bill he has PAID and what Spectrum is trying to do to him. I just want 'others' to see how UGLY Spectrum is in the Northern States. This is some of his email to me today.                                   T E R R E  H A U T E ,  INDIANA I got my bill in the mail and it said ( I stop payment on my check  for the cable bill ) ( WRONG ) I SURE AS HELL DIDN'T DO THAT. I checked  with my bank to see if the check had cleared and it had not, ( they were  charging me 25.00 for stop payment ),,,I said hell no. THE BANK SAID  THEY HAD NOT BEEN GIVEN ORDERS TO STOP PAYMENT ON ANY CHECK FROM ME. The  cable company just wants to make money off me. My bill is 186.00 and  they want me to pay 211.00, HELL NO I WILL NOT...THIS IS JUST ANOTHER  WAY FOR THEM TO scam you,,,SCAM, SCAM. Thank You for reading and understanding as I always stand up for my friends and try to help when I can.  I have had nice service from Spectrum here in Florida but do have to wonder now about their billing & service beyond the Southern Area. read more

Since Spectrum has closed some locations forcing people to go to one location on Assembly drive, plus adding the cell phone workload, the service takes too long. I'm here now and all 3 reps are tied up with cell phone business and the cable customers are made to wait unreasonable time. Carl phone customers are always more time consuming. You need to fix this. read more

Spectrum Mobile has the WORST Coverage, Cheap Oh yeah , but I want my phone to work. Honest , es, their customer service rep told me to leave since they can not do anything about their coverage . They did not what to even try to fix the problem... Guessing Spectrum Mobile the next to fall. read more

We visited the store to set up new services. Deborah and Terri were fantastic! Very helpful, quick transaction, in and out within 15-20 minutes. read more

Without going into great detail... I would advise anyone who has a spectrum account and decides to close it... When you return your equipment... Make 100% sure that when you return any equipment that they have provided to you... That you get some sort of receipt or proof that you returned it; And hold onto that receipt for upwards of a year. If you do not have proof that you returned theequipment they will turn you over to a collection agency to collect fees for that unreturned equipment and will do so without coming to you first read more

Would love to give them zero stars, please save your time, money and energy. Switched to frontier fiber optic and have not had a single issue to date! Avoid this provider at all costs!!!! read more

I had tried to start new (basic cable) services, was told I can have a great package deal... tech comes out, doesn't have the equipment needed ! Come to find out, the sales rep did not explain the plan to me that was understandable... I thought I was getting basic cable, they had me on a streaming plan!! I only wanted TV ! It took almost 2 hours of going from rep to rep and explaining the issue every dang time!! Needless to say, I got ripped into another plan!! Too much money!! I want Brighthouse back!! They came used to be Customer Friendly!!! Terrible Spectrum!! read more

Very strange location. But other than that easy enough parking wise and workers were super nice only one definitely not busy location perfect for in and out read more

I am amazed with Spectrum Sales tactic. I have called on three different occasions and each representative continues to upsell me instead of doing anything I ask. On my last call I actually begged the representative to just disconnect the tv service and he ignored me and continued to tell me what services I had and go over my rates. This can't be legal? I'm definitely going to take a day off so i can find out! So UNPROFESSIONAL!!!! read more

I went in to cancel my service and I took all of my equipment with me. When I got there, they told me that I have to cancel over the phone first which is absolutely ridiculous. However, I did so. I went home, I canceled my service, and I returned the next day. When I walked in with the equipment they told me that I could not turn my equipment in at that location. I told them that Micheal told me to bring my equipment back. He questioned me about talking to Micheal as if I was lying. He was very rude and disrespectful and actually very embarrassing read more

very bad experience, we were here like a 5 person in the appointment list though there 2 counters working it took 1:20 hrs still we are at the 4 place , I don't know wtf going on with them. read more

me hicieron esperar más de 1 hora sólo para devolver los equipos. incluso aunque me anote en la lista ellos siguieron colando y agregando gente delante de mi read more

Bad Location & Bad Attitude. I stopped in this Spectrum to turn in my Spectrum equipment as the Spectrum call center directed. The second I walked in after navigating the area and circling around for a rare open parking spot, I was met with hostility. Jules, one of the employees, was exceptionally rude to me and those who came in after me. He didn't welcome us or kindly tell us he or his associates would be with us shortly. Instead, he aggressively demanded people sign in on the non functioning tablet. When people had a hard time using the dysfunctional device, he chastised them loudly in front of the whole store rather than aiding them. When I told him that I was just there to drop off my equipment, he went on an angry tirade about how I shouldn't have come to the store. When I defended myself by saying I was just doing what the Spectrum agent on the phone told me to do, he shifted his rant to "corporate" and how they've "never been in the stores" and "don't know how the stores operate." Finally, another employee came over and helped. It took her less than one minute to scan the equipment and give me a receipt ---- a task Jules could have done 10 times over had he just been doing his job rather than chastising the customers and his own company alike. While I normally prefer to deal with companies like this in person, this is one store where you may prefer to speak with an agent at a call center in another country. read more

I'm not surprised to see 1 star reviews across the board for this company. They have the most unfriendly, unhelpful customer service I have dealt with in years. I accidentally made a duplicate payment and they said they couldn't do anything about it, that they didn't have the capability. That may be true, but several years ago, I had a similar issue happen with my cell phone (AT&T) and they reversed the duplicate payment while I was still on the phone with them. Frontier is looking better and better. Go suck it, SPECTRUM read more

I wish yelp had minus stars! I am moving to a state that does not have spectrum mobile. I swithe to a different provider. I called spectrum to unlock the phones to be ported to the new carrier. I own all three phones. They told me they were going to bill me for next month if this wasn't closed by the 19th. I received new sim cards and was ready to go. One line was no problem but, they refused to do the other two. The other company was told the account number and pin were incorrect. Same account number and pin already used! Than the phone calls started! I spent from 10 am to 3 pm trying to get this corrected! I was changed from one caller and Department ALL day ! No one helped no one had any answers . They said they closed the account but it's still open! The other cart just gave me new numbers! So that's fine, BUT, as of the next day the account is still open. I was told it was closed! Nope they are keeping it opened to charge me for another month that I don't owe and don't have their service anymore! This com has been and always was terrible! I asked for documentation the account was as closed. They said they can't do that. I asked why because it isn't closed. I asked to have my debt card removed and was told they couldn't do that either! Really! This company needs to be investigated! The bottom line is, no one after 45 minutes of waiting did anything! I warned them about trying to bill me for a month I don't have their company for mobile . I know they are keeping it open for that reason. I am now going to file a BBB complaint too. I never liked their company and also tell everyone to go anywhere but spectrum! They are horribke! read more