Breanne I believe she's the store service manager very knowledgeable and extremely friendly and…read morehelpful. Had a small issue she took the time trouble shoot find it in the computer and get me taking care of. Employees like her are the back bone of any great company and corporation hopefully she grows in the company, and continues to provide excellent service!!!!

I just called and spoke to a very rude person who presented herself as the head boss when I asked…read moreto speak to a gentleman who is over several stores. She said she is the manager but learned that she's only the "closing" manager. She interrupted me several times; hung up while I had the other store on the line that was trying to help me. She was rude and very unprofessional. She told me she had nothing on hold for me or for pick up when in fact I did because I paid $119 cash. I heard nightmares about this store even from other AutoZone staff from different stores. If she's a member of management, that needs to re-evaluatd & she needs customer service training and needs to be a lot more polished.

Seriously, I have purchased a ton of auto parts over the years, and was tired of running around to…read morefind this and thats, this place has what you need 99% of the time with good prices, and super quick shipping etc. Try these guys first, you won't be sorry!

This is an update to the review that I left about 2 months ago. I was contacted by someone claiming…read moreto be the manager of the location named Jason. In this contact which I have attached screenshots below He has claimed that I was"touched by an uncle" and "use drugs daily" as well as being rude and saying other disgusting things, because he did not like my review. As a result those messages have been reported to yelp and to their corporate office. Further more he has left a 5 star review for himself and his store praising his work ethic. Please be aware this is not the kind of service a customer should receive alespecially after their car being damaged due to break in in their parking lot.

I called in to see if they had a Toyota oil filter wrench which other auto stores did not have it…read more I spoke to a very pleasant gentleman on the phone to see if the tool was in stock. He confirmed they did and gave me the price and quantity available. My wife and I drove to the store to get the wrench. As we were looking at the wrenches the same gentleman o. The phone can to us and ask if we were the once who called in. We said yes and he said he had once waiting at the counter. Kudos to Autozone and the Gentleman who helped us! On a side note. If you are looking for pads and rotors for a 2013 Toyota RAV4 LTD AWD DO NOT GO TO AUTOZONE! The wrong part is listed in the national database and no one ever fixed it.

We bought a different size ball to fit our trailer. Three different staff members tried for so long…read moreto change the ball on our hitch. As we were leaving after they had exhausted all attempts, one guy had one more idea and followed me out to the car. They were not going to give up. I appreciate these men. Thank you for excellent customer service!

High marks for David at the store. He was very helpful in explaining why the engine light was on. I…read morehad $1,200 spent at the Volkswagen dealership one month ago to replace cylinder #1 fuel injector and they were charging me $205 dollars to diagnose why the engine light was on. If the light was on and related to the work they did a month ago they would waive that analysis fee of $205. O'Reilly's free veriscan analysis indicated it was cylinder #1's timing and torque difference that was the problem. Thanks O'Reilly's for letting me know the engine light turning on is related to the work this dealership did a month ago. Foreknowledge it's all about cylinder #1 is useful before bringing it back to the dealership.

The employees are amazing. Always willing to help and provide great service…read more My cousin needed to test her battery and during COVID most places turned us away. Not Napa Auto Parts they tested and replaced the battery for us. Thanks a bunch!

Best customer service I've got in a long time. I came in needing two things Tyler welcomed me in…read moreand asked what I needed and before I could even finish my sentence he had already grabbed the two things I needed. I proceeded to tell him my issue and he gave me some great advice and even looked into a price of another tool I may need in the future. Thank you again Tyler for the great customer service and keep up the great work.

These guys at the Steilacoom Blvd store are outstanding in supporting their customers, never…read morehesitating to give a the military discount or any other discount they can provide along with "Extra" help for us seniors who need it! Thanks guys, you made my day! Kris

The guys there mansplain the wrong thing 2x now with my original inclination being correct…read moreregarding 2 separate issues. 2 different workers. Cost me a little $ but mostly cost my time which is invaluable. Meh men that don't know enough about trucks to open there mouth! Posers!

I went to have my battery replaced and were helped by Kyler. When he went to change the battery we…read morewere surprised by a black widow. Thankfully, Kyler overcame his arachnaphobia and successfully changed my battery. Kyler was friendly, helpful, and knowledgeable with all of my questions. I appreciate the customer service and help with the spider!

Jessica C was fortunately the fabulous woman who helped me with my windshield wipers. I am NOT…read morevery well versed on all things auto related. In fact, quite the contrary. THANK GOODNESS I was helped by Jessica who so patiently guided me to the wiper section, then explained and assisted in making a choice. Not only then, she made sure I had the fluid in which to make them work properly. Doesn't end there....she walked me out to the car and installed the wipers for me. WHAAAAAAT? Damn girl, you ROCK. It is exactly that kind of service that is missing in retail and am so grateful to Jessica for making me a lover of this company. Thank you, Jessica C. I LOVE YOU for putting in the extra effort to making my time at Autozone amazing. :)

Great service. I would go again for the service and assistance I got. I also that it was nice that…read morethere was a female worker instead of all men.

Worst customer service I've ever seen from a auto store went in for a simple exchange and dude was…read moreacting like he was fbi working at the counter instead of doing his actually job. And if your having a good day DO NOT COME HERE! His names Charles TURN AROUND AND LEAVE!! Went to a different store location super simple swap. Never going to this one again

My driver windshield wiper blew off during a torrential downpour today and was able to pull off to…read morea safe location and called Autozone, Dave B. (The closing manager) asked a team member John to bring me a wiper and install it. My granddaughter and I were able to get home safely. Thank you Autozone! I appreciate your courtesy and professionalism. Bless your store and team, I am so grateful for your help. (I had my wipers recently replaced at a different store chain)

This place never disappoints. 1000/10. I came to get help with my wiper blades or see if I bought…read morethe incorrect ones. Dave helped me and was a true gentlemen. Thank you, thank you thank you!! I will forever rave about this place!

Very busy. They don't take appointments so I got there right when the service doors opened at 8:00…read more Three cars came right after. All of the people who work there were very nice. Exhaust sounds great.

They repaired my door lock on my 2012 Nissan. I could not open the driver's-side door from the…read moreinside or the outside. The dealer wanted to charge me an arm and a leg to do the job. I took a chance with Austin's Pro Max and wasn't disappointed. I would highly recommend them for your automotive needs.