Very responsive with communication. Overall, a great business that highly values professionalism…read moreand punctuality, would confidently recommend!

The service was really hit or miss. The first time I used them, (which I paid a lot) I had a…read morewarranty and someone was able to come and check periodically but nobody ever did. I understand staff changes but I didn't have time or energy to micromanage that process and as a result I had to pay more to use them due to rats returning, it didn't seem to have fixed the problem since I'm having an issue again. The second time I used them, they were more diligent with the scheduling but I still had to remind them at least once to refill the bait boxes or check on them. I will not be using them again.

I was having ant issues inside and outside of my house. I called around and found AABC, and they…read morewere able to come out the next day. They called to update me and let me know when the guy would be showing up. Joe came out and sprayed around my house and under the house (bless his heart); it was a hot day. Very professional. Great pricing, and their warranty is 30 days. I will recommend this company to my friends and family.

This is my go-to choice for pest control…read more I first contacted this company four years ago when we moved into our home and noticed issues with black widow spiders and water bugs. After my initial call, I knew I had made the right choice. The agent who answered my call was very helpful, friendly, understanding, and professional. I scheduled an appointment, and after one treatment, all bug problems were gone. Fast forward to a week ago. I saw a single water bug run across my front lawn while watering. Fearing these pests had returned and taken over the bottom of my home, I called this company again. The agent I spoke with was very friendly and professional, just like the first time I called four years ago. I arranged an inspection at a time that fit my schedule, which I really appreciated, unlike other companies that just tell you when they're available. On the day of my appointment, Joe came out and did a full inspection. Joe told me he found moisture in two areas under my home (I will contact a plumber soon), but the good news is that he didn't see any live water bugs--only a few dead ones. Joe was very friendly and polite, taking time to explain several options his company offers to prevent bugs from coming back. I will be using this company in the upcoming weeks for prevention. Joe also said there would be no charge for his visit--thank you! From start to finish, the customer service from this company on two separate occasions has been outstanding, and I truly appreciate it. The company and its staff are honest, trustworthy, hardworking, and experts at their craft. Thank you for resolving my concerns positively.

We had a great experience with this pest control company. The staff was friendly, professional, and…read moreprovided excellent customer service from start to finish. We called about an ant problem, and they were able to schedule an appointment for the following week. The technician thoroughly treated both the exterior and interior of our home, and the entire service was completed in about an hour. They also took care of another pest issue we had inside the house and answered all of our questions. Overall, it was a smooth and hassle-free experience. I would definitely recommend them to anyone looking for reliable and effective pest control services.

I had a bee/wasp problem that I needed taken care of asap & keen control was quick to respond to me…read more& quote me. It has not even been 24 hours but my issue has already been solved by them. I truly appreciated their work & would recommend to others!

I have been their customers for 5 years and over the past five years, I had no problem until now…read more At first, we scheduled quarterly service on 7/28, and we waited for whole day with our front doors unlocked. Unfortunately, no one showed up and when I called the next day, the receptionist just simply told me that she moved the day to 7/29 without my consent. On top of that, she didn't apologize at all. I don't feel valued by them and when I canceled their service, they didn't even try to save the customers. Very disappointed.

First time going through the yelp home project tab to find someone to do a spot treatment on…read moretermites. Got responses back from a few places but PAL was the first one which had an opening the following monday for inspection. Dax was knowledgeable and answered all the questions I had and took time to do so where a few other quotes from other companies either seemed hurried or inflated values. Ironically all the companies I got quotes from used the same product so I went with PAL Pro because they took the time to explain the process thoroughly and price was competitive. I was able to make a request with Dax to drill a few extra holes in the area based on other quotes without extra charge since it was centrally located in the same spot. A termite was even expelled due to the product used so proof there was pests to be rid of. Great customer service and fast response time. I got 4 quotes from the yelp project tab.

I tried my best to rid my house of the rodents that took up residence but finally called in Home…read moreShield (HS) as the experts. During the process, I came in contact with about a half dozen team members, all of whom were friendly, professional, and personally concerned with our wellbeing. That was important because I found that ridding a home of rodents is not easily achieved. The initial step was to survey the house, seal potential entry sites, then set the traps. The HS team completed the process and set up an appointment to check the traps. after a couple visits, we still heard the vermin scratching around. So, HS brought in a senior inspector who found a few open areas I never would have thought to identify (openings between the outside wall and the foundation that were tucked up underneath the visible area). Those areas were sealed and within ten days, we no longer heard anything. I check of the traps today revealed a large intruder had been eliminated. Home shield performed like partners in our quest to eliminated rodents from our home. They came back as often as needed without complaint and escalated appropriately to assure our problem was solved. And importantly, they never once questioned our reports of hearing critters.

I have been a long-term customer, and honestly, I am extremely disappointed with how this company…read morehandles its services and plans. From a customer's perspective, everything is presented as one company, but once you actually deal with different services, it feels like you are dealing with completely different companies. The communication between departments is confusing, and customers are left to deal with the consequences of their internal organization. What is even more frustrating is what happens when you try to change your plan. You would think that as a long-term customer, you should have some flexibility to switch between services, especially when you no longer need a particular service. Instead, I was told that changing my plan could result in a cancellation fee before I could move to another service. This is extremely frustrating and feels very unfair. I am essentially being charged for trying to change services within the same company. The way these plans and cancellation policies are structured is not clear enough, and I believe customers should pay very close attention to the fine print before signing up. I consider myself one of the customers who has been negatively affected by this system. What makes this even more disappointing is that I have been a loyal customer for a long time. You would expect a long-term customer to be treated better, not feel like they are being trapped by complicated plan structures and cancellation fees. My biggest concern is the lack of transparency. The company may present everything under one brand, but when you actually need to make changes, the process can become extremely complicated. Customers should be clearly informed upfront about which services are handled separately, what happens if they want to switch plans, and whether cancellation fees will apply. I am sharing my experience because I want potential customers to be aware of these issues before signing up. After being a long-term customer, this experience has seriously damaged my trust in the company. I hope they will eventually make their plans, fees, and policies much more transparent and customer-friendly.

My usual tech Marcus is always very accommodating, professional, and super knowledgeable! I highly…read morerecommend this company for pest control to anyone and everyone.

Xavier was very professional and helpful. He was extremely efficient And very polite.read more

I received a call back and was able to schedule an appointment for a few days later to deal with an…read moreant problem that occurs every summer. I was provided a rough estimate of the cost at that time. Josh was professional, friendly, and after inspecting the house and the areas of concern, he explained the work to be done and confirmed the price. I appreciate that he didn't try to upsell a recurring maintenance program, and instead told me what to expect and to call in two weeks if the problem wasn't resolved. That was almost a week ago, and everything is great - no ants coming into house, and the price was lower than other quotes I received. I will definitely call him next summer if/when the ants start coming into the house again. Thank you Josh!

Honest Business is worth 6 stars! I called them out to discover what is causing all the bites on…read moreour arms and legs inside the house. After thourough investigation both inside and outside the house, Josh discouvered it was mosquitos and recommended the necessary treatment to control the infestation. I got a second opinion, and it was confirmed.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

I had called several termite guys and Glenn was the most thorough and detailed out of them all…read more Very easy to communicate with. I appreciate his good work. Glenn did our termite tenting in November and made the process a breeze.

Glenn has helped us alot over the years. We go with nobody else! Most recently we had Glenn do a…read moretermite tenting of the house. He was extremely communicative and helpful. He worked with the city to turn off our gas and even closed up a few holes around our home that rats could potentially enter from. 10/10 would use Glenn again!

Gabe Mercado was super informative and was really reliable , he took care of all of my issues and…read morequestions . I would recommend to to anyone who needs help with pest issues. His pricing was very reasonable. Thank you so much Mercado and sons !! Mrs. Conway

Very kind and helpful! The gentleman who helped us gave some helpful tips and educated us on some…read morepreventative measures. Will definitely use them again for any future needs.