Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

Had to find a new mechanic after 25+ years and after doing my research and asking around I went to…read moreMessier's...Friendly, patient people who were able to work around my crazy schedule and who took the time to explain what needed to be done

Just moved to the area from out of state and needed to get our cars inspected. Both cars passed…read morefine, which I had hoped for since I try to take great care of them, but you never know when one is eleven years old. I was half expecting a call saying it failed for some reason and it's going to cost several hundred to fix, but luckily an unfounded fear. Everyone I dealt with was a very personable and friendly. I wouldn't hesitate to bring them back for future service.

In a Word: Incredible! The lease on our 2016 Honda Odyssey…read morewas ending. Bert's made it look showroom new! The interior, the exterior paint and wheels are Incredible. Thank you so much! I will bring our other car asap.

I had my car detailed prior to trade-in appraisal. The price at Bert's was extremely high--$250…read morefor a passenger car--but it was the only place I could get a prompt appointment. The exterior detailing was good, but the windshield was so badly streaked I could barely drive home. The interior "detailing" was sloppy and showed NO attention to detail. There was still greasy dust on the dash, and the air vent fins were covered with dust. Dirt remained on the door sills, and dirt dropped from the interior edge of the door when I opened it.

Great tire service!! Cannot say enough how they squeezed us in first thing in morning and the whole…read moreteam worked well together in the rain to make sure we were safe and on our way.

I went for an inspection of my car. because I needed a tire it cost me over $200. I went up to…read morethe counter and they put a sign in front of me that said they charge and extra 3% for credit cards or debit cards!!!!! this is highway robbery!! Luckily I have a checking account and luckily there was enough money in it to pay, but what if I didn't have that? I would be paying an extra 3%!!! and....I went twice and not once did anyone in the entire place give me a smile. they were like zombies. I will never go there again.

Burlington Mitsubishi has been a part of my life for 15 years, and I truly couldn't be more…read moregrateful for the people there. Tim and Tyler upstairs, Dylan, Chris, and the entire maintenance team downstairs have treated my wife and I with genuine care every single time we walk through the door. It's rare to find a dealership where you feel seen, respected, and valued -- but that's exactly what this team has given us year after year. Their honesty, fairness, and kindness have meant more than I can express, and the incredible cars and deals we've received are just the icing on the cake. Burlington Mitsubishi isn't just a dealership to us; it's a place we trust wholeheartedly. Most recently we needed to upgrade our 2 car fleet due to family expansion and an unfortunate accident. Tim and Tyler went above and beyond to get these deals together for us, faster than we expected and at incredibly fair rates, while maintaining their impeccable customer service. We could not be happier with our experience(s)!

First of all, the staff is tremendously qualified to address any and all concerns. They are…read moreknowledgeable, well prepared, and eager to go out of their way for the customer. The dealership owner has his thumb on the pulse of every aspect of the business. I actually left the dealership where my vehicle was purchased because of Burlington Mitsubish's reputation. I was so impressed that we brought our daughter in to meet the owner. She then drove home in a new vehicle. bottom line: this is the way customer service use to be and the way it should be. Thank you Burlington Mitsubishi.

Another shout out to mini of Burlington! Brought in my mini for an oil change (I know , that's…read moresilly to do that at a dealer but wait!) I also needed to get my wipers replaced and mini wipers are "special" while it was there it was time for it's inspection and discovers the brakes needed some work-but wait I just bought it a few months ago! Guess what? MANAGER WAS AWESOME!! Adjusted the cost and made it right. Love my mini, happy with my service.

INCREDIBLE SERVICE! My husband and I were on vacation in a remote location in the Adirondacks and…read moreour tire was shredded by a massive pothole (arghhh!). Called MINI roadside assistance and they came to our rescue!! Huge thanks to the fantastic team at MINI of Burlington for replacing our tire and getting us back on the road so quickly- you truly saved our vacation and our sanity. Super friendly folks and looks like they have a nice selection of MINIs to choose from...on my second MINI and a huge fan of these great cars, personalized customer service, and all around quality. Highly recommend working with these folks and buying/enjoying a MINI in general.

Keith and his crew quickly diagnosed our AC problem and efficiently repaired for a very reasonable…read moreprice. I recommend them to everyone!

Amazing customer service. I called for a last minute hole repair in my tire and they got me right…read morein. They are not the type of people to rip you off and actually charge what the service is worth unlike a lot of dealers. 10/10 recommend!

Wow what an amazing job they did on my car. Looks better than when I bought it new. Cleaned up all…read morethe winter dirt and salt and it looks amazing. Great price too! Best car detail I've experienced!! Thank you

I use them about three or four times a year. I'm mostly concerned w the inside of my car since I…read morehave a dog and it can get a bit hairy and dirty, but Vermont winters also always make the inside of a car less than clean. Have always had great experiences. Only pain is having to leave the car and pick it up again but the Toyota shuttle takes me home and drops me off. Fair prices. I'm very content and the folks there a nice too. Sometimes it's hard to get them on the telephone but that's minor compared to how nice my car is when they are done :)