The White Orchid Inn and Spa is near and dear to my heart. I believe we've been staying here since…read more2014 and the place only gets better with age. This is also the special place where my husband asked me to marry him in 2016. The owner, Heather, is so friendly and generous. She makes the best cheese plates in the afternoons for happy hour and the BEST omelettes for breakfast. By the way, breakfast and happy hour is included with your stay. Everything is made to order and the spreads are always incredible. One of the best perks about the Inn! It's romantic and relaxing all rolled into one vacation. The customer service from each lady at the Inn is outstanding. They truly care about your vacation and constantly check in to make sure you're more than happy with your stay. Heather even made hot tea for my husband one day and brought it out to him by the pool. So kind. Our air conditioner had an issue one night and we were promptly given a key to another room where we could sleep for the night. Heather had maintenance out the next morning and the issue was taken care of quickly. We have stayed in the Flamingo room and the Serenity room all times we've been here. These are the only two rooms located in the spa building and the heated mineral pool is right outside their doors. We love The White Orchid Inn and Spa and already look forward to the day when we return. The ladies really made our trip special this time around and we are grateful for that. Thank you Heather and team!

Just checked out --Disappointed at best…read more Dingy to dirty. Property is not kept up. Way over priced. No in room coffee or bottles of water. Powdered creamer? Really? Only saw 2 employees and both times questions I asked were answered with " I don't know I am only helping" 2nd day couldn't find anyone for included breakfast so just left.

BEWARE! This spa was formerly called Aadvanced Bodyworx, and I can only assume they changed their…read morename due to the negative reviews. I purchased a $240 gift card through yelp, set an appointment for a couple's massage and salt room visit and was told they needed my credit card to place a $25 hold on the appointment. They day before the appointment, the owner called to cancel because their salt filter "had been stolen". Later in the phone call, she said it was because it wasn't working. Sketchy. I asked for a refund of my "hold fee" and was told it would be credited the next day. It's been nearly 6 months - I've attempted to call and email the owner multiple times and she avoids talking with me, leaving her poor employees to divert the call. I am so disappointed in this experience. Owners, please resolve. I would love to change this review because it is the only ONE-star review I've ever given!

I WANT MY MONEY BACK. Tired of calling and calling and they NEVER answer the phone. Are they…read moreclosed?! I keep showing up when they are supposed to be open to get my infrared sauna treatments. I have scheduled an appointment only for the place to not be open! This is for a health issue. I paid ahead for 5 sessions and only have been able to get ONE.

This place has top tier customer service and amazing amenities! As soon I as I checked in, I…read morenoticed right away how professional the front desk representative conducted themselves and showed me where I needed to be. The massage and service was exactly what I imagined; comfortable and relaxing. I didn't have time to enjoy the amenities, but I wish I did! They have a heated hydro therapy pool. And there were complimentary hygiene products for use after a service or a dip in the pool. I can't forget to mention how clean and sanitized the changing area is. This is definitely a spa to check out after a long week.

Wonderful place to rest and rejuvenate. A very beautiful setting with top notch environment…read more Walking into the Venetian spa, I felt like I was leaving the world behind me. I did not hear any Sounds from the street or the neighborhood the whole time I was there. I was there for a sound bowl meditation and was able to zone out and find that special place within.

I decided to send my mother here for her birthday at the last minute. I live out of state so it was…read morevery difficult calling around Daytona and surrounding areas trying to find an opening that day. At first the man said yhey were all booked and when I told him the situation he was able to fit her in 3 hours from the time I called. I was very pleased. She immediately called me after her massage and told me that was the best massage and the staff were very friendly! The only reason I didn't give them 5 stars was because they only accept cash or check as payment so I could not pre pay over the phone and I had to send my mother to the bank. But I would recommend.

I had a facial done .The people that work there were very nice and welcoming. It was very clean…read more The atmosphere was calm and relaxing.

First of as a religious spa goer, this is 100% my favorite spa in the Orlando area…read more The beauty starts as you drive in. Instantly transported out of Orlando. It's easy to get lost but once you find the spa the beauty continues into this Italian country side vibe. The facial was amazing! , Jessica was so kind and informative of what my facial would entail and what results I would see right after. The room was comfortable and I didn't feel rushed at all. My skin was glowing! And if you are a relaxation room girly like I am, these rooms are 10/10 and snacks are available to join your post champagne chill. Overall amazing spot, amazing staff, and amazing facial that stands out from the rest.

Yelp Review I rarely…read morewrite negative reviews, but I feel obligated to share this experience because I don't want another guest, especially another woman of color, to leave feeling the way I did. I originally booked this appointment after attending Bella Collina's Girls' Night Out event. The event itself was wonderful, and the spa offered special pricing if services were booked that evening. My mom and I both booked treatments, so I was genuinely looking forward to this visit. Instead, I experienced one disappointment after another. From the moment I called for directions after my GPS brought me through the wrong entrance, the tone of the interaction felt cold and unwelcoming. When I arrived, I immediately noticed the difference between Bella Collina and other luxury spas I have visited. There was no warm greeting, no orientation to the facilities, and no one escorting guests from place to place. I was simply pointed toward the locker room and later told where to go for my treatment. Those details may seem small, but they are exactly what separates true luxury hospitality from an average spa. The interaction with my massage therapist made me especially uncomfortable. She asked whether I wanted the complimentary scalp massage. I explained that I was wearing a wig and would prefer not to have it. Instead of accepting my answer, she continued asking me the same question multiple times. As a Black woman, that exchange felt deeply uncomfortable. Black women wear wigs and other protective styles for many reasons, and I have never before had someone fixate on my hairstyle during a spa treatment. Whether intentional or not, the repeated questioning demonstrated a lack of cultural competence and left me feeling othered rather than cared for. The massage itself was unfortunately the worst I have ever had. Instead of relaxing, I became increasingly tense. I found myself asking to stretch throughout the session because my muscles actually felt tighter as the massage continued. That has never happened to me before. The facial was excellent, and I want to acknowledge that. My esthetician was knowledgeable, professional, and gave me thoughtful advice about my skincare goals. She was the highlight of my visit. Unfortunately, the problems continued afterward. I asked if I could pay before changing into my swimsuit so I could enjoy the spa pool, but I was told no because someone would have to walk me outside. After changing, I returned wearing my swimsuit underneath the spa robe and was immediately told I could not wear the robe outside. At that point, it felt like every interaction centered around another rule or another correction. Instead of feeling welcomed or accommodated, I felt policed. Hospitality should make guests feel comfortable, not constantly worried that they are doing something wrong. Eventually, I decided to leave instead of using the pool because I simply did not feel welcome anymore. The most disappointing part of this experience was not just the poor massage or the lack of luxury service. It was leaving feeling that the staff lacked the cultural awareness necessary to make every guest feel respected and included. That feeling stayed with me long after I left. Bella Collina markets itself as a luxury destination. Luxury is not just beautiful buildings or expensive treatments. Luxury is exceptional hospitality, thoughtful service, and making every guest feel comfortable and valued. Sadly, that was not my experience.

Sometime after using the fitness center in my hotel then running the Seabreeze Boulevard bridge to…read moreand fro I realized I'd need a massage. I looked on Yelp mobile after returning for my run, and this was the first spa on my list. It was 6 blocks from my hotel - or a 2 minute uber ride. Located in the basement of the Plaza Hotel, I felt like I was going to some venetian oasis. I noticed that besides the massage and skin care areas, they also provide manicure and pedicure. Side note: The elevator down to the spa is by their restaurant, which at least their brunch looked droolworthy for my next trip. I filled out a form upon sign up detailing where I needed more work (lower back & legs), whether I've had massage before, etc. Jae, my massage therapist, checked out a few spots and offered their added option for a different massage lotion for my sunburned back. I wasn't too bad and continued with the regular one. The rest..I drifted off to LaLaLand and woke up refreshed with no muscle soreness and calm enough with the forthcoming flight delays. I'd definitely come back here my next Daytona trip!

This spa has a 48 hour cancellation policy, however, I just received a call the day before an…read moreappointment I had scheduled requesting I either reschedule or select a different service. The woman on the phone hesitated a bit when I said I'd prefer to just cancel all together... I mean who books a full body massage and switches out to a facial with very little notice? I'm still waiting for my cancellation confirmation email hours later.

I spent a few hours here and had the most amazing experience! I did the infrared sauna, relaxed in…read morethe salt cave, and tried the massage gloves for my hands -- everything was wonderful. I also had one of the BEST facials I've ever had with Marissa! She was absolutely amazing. Every employee I met was so kind, welcoming, and helpful. I felt completely relaxed, refreshed, and wonderful when I left. Such a wonderful place to spend a few hours taking care of yourself. I will definitely be back!

I am extremely disappointed and upset by my experience here today…read more I completed THREE electronic intake forms before my appointment and was very specific about my skin. I disclosed that I use tretinoin on my face, including the amount, that I had dermaplaned one week earlier, and that I wanted absolutely nothing abrasive, peeling, or exfoliating. I specifically requested a gentle, soothing and calming facial. During the facial, I was asked whether I was allergic to cucumber or papaya. A product was then applied that I was told would "eat away at the dead skin cells." I immediately reminded the esthetician that I had recently dermaplaned and could not have anything exfoliating. I was told that it wasn't a strong exfoliant. It began tingling and burning, and I had to ask for it to be removed. Later, an LED mask was placed over my face without anything covering my eyes, and I was left alone in the room for approximately ten minutes. My eye began burning while I was lying there. When the esthetician returned, I told her. When I mentioned my tretinoin again, she appeared surprised that I was using it. That was especially alarming because I had specifically disclosed it on my intake paperwork before the appointment. My facial was ultimately stopped, and I left with my face visibly red, irritated and burning. I have photographs documenting the reaction immediately afterward. I'm an esthetician myself, which is precisely why I was so careful about communicating my skin history and restrictions beforehand. I cannot understand the purpose of requiring detailed intake paperwork if the information isn't reviewed before treatment. There were other strange details that added to the experience. Upon arrival, I was required to place my belongings into one of the spa's tote bags. I was also offered what was described simply as a "bottle of water" and handed an aluminum bottle. Nothing indicated to me that the bottle was property of the spa or was a reusable vessel. Only when I was leaving, after I had already been drinking from it, was I told that both the tote and the water bottle had to be returned. Learning afterward that the bottle was reused immediately made me wonder about the cleaning and sanitizing procedure between clients. Had I known beforehand that I was drinking from a reusable spa bottle, I could have made an informed decision about whether I was comfortable using it. I paid nearly $300 today expecting a relaxing, gentle spa experience. Instead, I'm spending the evening of my trip in my room with a painful, burning face, unable to go to the dinner I had planned. I have emailed the owner directly with photographs and requested copies of my three completed intake forms, my treatment records, an itemized receipt, and the exact products that were used on my face. I also called afterward and left a message because knowing what was applied to my skin is important to me right now. I sincerely hope the owner responds and addresses what happened. If the situation is handled appropriately, I will update this review accordingly.

My spa experience was amazing! All of the ladies are phenomenal, make you feel so welcome and cared…read morefor, like you are their only visitor in the spa that day. They give individualized, one on one attention and care during your treatments. I will 100% be revisiting the spa and hotel. It was a phenomenal experience! 10/10!

Got a gift certificate for a massage while I was staying here... it was awesome! I did the custom…read moreand Jennifer was amazing! I didn't want deep tissue and she gave me a great all over medium to medium heavy pressure. The room was nice and all their rooms have beautiful claw foot tubs! Will definitely see her next time I'm here...she's been here 13 years so that alone says something!