This airline needs to be SHUT DOWN! My daughter was flying out on a Saturday morning when her flight was moved to Friday morning. She's a teacher - she cannot up and move her SCHEDULED flight. It was sent through her email about the change. No confirmation, no call, just email. When she's preparing for her flight, she sees the change only to be told that she was a no-show and would not be refunded any money. This is how Spirit stays afloat. She finally speaks to a human after spending an hour going through their AI guest relations. She gets another flight that is going out on Monday but returning on Saturday. (Original flight had her returning on Friday). No extra charge. Same price but one less day at her destination. But it gets better. On her return, her flight is delayed and check-in would not begin until 2:15 pm. When she gets to the airport, Spirit Airline has closed. Apparently, they close down check-in at 12:30 pm on Saturdays. Also, not relayed to my daughter. She looses her flight and her money. She then scrambles to book another flight on another airline. Do NOT use this airline. Let it go bankrupt!!! read more

If i could give less than one I would. The computers go down at the Spirit counter. No agents to inform the passengers. We finally board the plane after 2 hour delay. Agent boards all zones at once. Then we are left on plane problem with luggage getting on. No matter what the price. STAY AWAY read more

There are two kinds of Spirits. This is an Evil Spirit. Spirit Airlines SAVER$ Club is a twisted scam. Once you're in, you can never leave. Cancellation is impossible. We tried every one of their options. We provided proof of our attempts to the bank. They closed our card account and issued us a new card from a new account. That's what it took to get out of the Spirit Airlines bear trap of a SCAM. I must mention that we chose to cancel our plan after our flight experience. It took 2 days to get from CLT to MCO. Spirit cancelled out seats due to Spirit overbooking flights, causing ticket cancellations. Being a Club Member gave no benefit to our situation. No reimbursement, No hotel vouchers, No food vouchers and No courtesy. Their attempt to overbook seats caused us to spend $300 and an extra day. The return trip was the same experience, except that we were on a flight 2 hours later and didn't have to spend the night. The flight was a very bland experience, as they sucked the last dollars from their guests at the luggage counters and beverage carts. (EVIL SPIRIT) read more

Ok, so I like the airlines and the price but people with long legs can even sit straight. I guess you just have to pay the upcharge. My one big complaint is that they offered me a one time change for I forget , but like 20.00.when I tried to use that in a torn they told me " oh that is just for the change fee and not for the increase of the fare which is like 250.00" so don't bother it is a con , at that point what is another 20.00 read more

The on board crew was excellent, and they safely got us to our destination On time. The check-in ladies were giving passengers a hard time vs assisting us with self check in. One was bragging to the other that she went all New York on a customer. Definitely need additional customer service training. You will get charged for everything (ie carry-on bag, a soda, small bag of chips, etc). I'm sure that if the cabin were to become decompressed, when the O2 masks drop down, we'd need to swipe our credit card to start the flow of oxygen. My main gripe is that I paid in advance for three aisle seats (14C, 14D, 15C) at $40 a seat. When we boarded, the gate attendant (without asking us) had switched our seats to 6A,6B,6C. And now I'm being told that the $120 I spent to reserve the aisle seats (that were switched by Spirit) is non-refundable. Sounds like another class action lawsuit is in the near future. DO NOT pay to reserve a seat on Spirit. No seat pocket, just a bungee chord. To call it a "tray table" is a stretch. Bring your own device for entertainment, because no screen is provided. read more

There is a long line for Air Canada and Spirit at this airport. To get your bag tag, you go to one of the Spirit kiosks which is not clear when you are in the long line for Air Canada and Spirit because no one is explaining that to the travelers. The other thing that will cost you extra time is when you step out of that long line to get your bag tagged from one of the kiosks, you lose your place. But you don't know that because you are just going to the kiosk to get your bag tag. So once you tag your bag, you have to go back to the end of the long line and wait again. It's a good thing I came extra early. This system is not conducive to the suggested arrival times to the airports for any flight. read more

I know y'all hate spirit but it did what it needed to do for our trip down to the Miami cruise port. No delays or cancellations the day of however there were a few time changes months leading up to the flight. I would not fly more than 2 hours. Water is $4 lol. read more

Where do I begin Despite being at the gate 2 hours before boarding we were shuffled to 3 different gates until we were sent back to where we started. They never made a final boarding call and we missed our flight. Spirit rebooked us for a flight leav at 7:59 AM. up at 4:30, Ubered to airport and flight is delayed 3 hours. This airline Is a disgrace! Totally ruined our vacation and wasted hundreds of dollars. Lost money on my hotel, kennel charges and vacation time from work. They seem to have incompetent a mentally challenged people at the gates. never again. read more

A Racist desk supervisor, slandered guest in front of guest, refused to be courteous or acomodate flight. After a 4 1/2 flight delay and 12 hour layover, I only asked the desk agents to be compassionate. They are racist and would not make eye contact, speak kindly or acknowledge the human difficulty. If you have staff that only selectively help others and gate-keep support based upon personal bias they are not fulfilling their ethical duty to provide for clients. This is the poorest service that I have ever seen and quite frankly, the cost in savings will never be worth trashy customer service behavior. read more

Spirit Airline canceled my 6:18 am flight to Miami on 2/27/23 with only an email received at 11:45 pm, 2/26/23, which I didn't see until I arrived at 4 am on 2/27/23. I had to pay $398 with AA to make my connection in Miami for my vacation. I complained to Spirit and they offered me a $50 voucher which would not compensate me for the time, money, or the stress caused by the cancellation. Additionally their voucher only lures customers to spend more money with Spirit due to the undisclosed cost of $66-$69 to carry on or check a bag and the $21-$28 for a seat on the plane. From the deception of cost efficiency, on time performance and customer service this Airline has proven to be the worst Airline I have ever encountered! I will never recommend this Airline to anyone nor will I ever pay a penny to fly with them. Jennifer Brumer read more

The Flight to no where. My story is similar to Jennifer's as my flight from CLT to LAS was cancelled at 5:52 AM it was scheduled to depart CLT at 8:52 AM. It was cancelled by email notification. If an airline cancels a flight 3 hours before departure SEND A TEXT not an email!!!!! Since I live about an hour and a half from the airport I didn't learn of the cancellation until I arrived at the airport. This is first flight I ever booked on Spirit at this point I am a lost customer for life. read more

I'd give 0 stars if possible. Nickel and dime. Robbery! And the flight was late. Agents were rude. And then after being late the jetway got stuck and we were literally trapped on the plane for 20 minutes. AWFUL EXPERIENCE! NEVER EVER EVER AGAIN!!! read more

I did not even get what I paid for! I am well aware of what one gets when flying with a low-cost airline. The fact that I buy a ticket with a low-cost carrier means that I am accepting the inconvenience of being charge for almost everything, uncomfortable seats, almost no customer facing support, etc. What I cannot accept is to buy a ticket -directly from Spirit- 4 months in advance and learn 3 days before my trip that my reservation has been cancelled and there was no communication to inform me about this event. I learned about it because I happened to check my reservation to be able to complete a COVID-19 form. I had plan a family vacation to Puerto Rico and bought 4 tickets in the month of March at the airport. There were seats available. I had already paid for an Airbnb and the rental car. Everything was paid already. Three days prior to the departure date I was completing a COVID-19 form to enter Puerto Rico and had to check my reservation to get the flight information. At that moment I learned that my reservation was cancelled. I called customer service -after waiting 37 minutes to speak to someone- I was told my reservation was cancelled. The representative had no idea why my reservation was cancelled. Flight was still on. My assumption is that Spirit overbooked the flight and sold seats at a higher price than what I paid for and they just cancelled my reservation. Spirit does not care how they impact customers' vacations. They did not honor the tickets that I had bought directly from them and all the sudden I am at a point where I cannot even take my vacation. I had to scramble to buy 4 tickets - 3 days before my departure date- that meet my original timelines. American Airlines did have availability. I ended up overpaying for those tickets as I bought them 3 days before departure. I had known Spirit was not going to honor my tickets I would have bought from AA or any other major carrier in the first place. Lesson learned. I will never use Spirit again. read more

One of the worst Airlines I've ever flown on, bad part is, Spirit is about the only airline that flies to St Thomas, Dominican etc. The seats are really close together and they don't move at all. All together, we must have sat on the Flightline for about 4.5 hours at each leg, I'm a disabled veteran, don't know how Spirt Airlines is allowed to operate with its set up. We got home at about 12:30 Tuesday night, I'm am still laying here in bed in pain, back is jacked, hips, neck all hurt from the uncomfortable flight. I'm barely 6 ft tall /220lbs and I'm telling you, the seating is made for little kids or small people. And another thing, about every airline except Spirit gives retired military free bag checks. I spent 28 years and another gentleman spent 38 years in the military and we were told, you must be Active Duty. I was in the military during 9/11.... Who did they call for protection? read more

My son was on his way home and online he showed his ticket, and they told him to step aside, no reason given, made him wait a half an hour, still no reason and then asked if he was willing to give up his seat for some hotel voucher, after many delays and running from one gate to the next he just wanted to go home, when he refused the stewardess shut the door on him and told him he was too late. How dare they shut the door in his face, he had to put his foot down and told them they better open that door. they got some damn nerve to treat him like some criminal!!!! Never again will we take Spirt. read more

Let me start by saying I brought a one-way ticket to New York. They asked me to pick a seat and then ask me to pay for it. Then they wanted me to pay for a carry-on, which was more than a check bag, so I had to stuff my stuff in a small bag because I refused to pay for it. The woman at the check in was Rude, I'm in a wheelchair she let me sit there talking about wait for a Attendant, so there was a Attendant setting right by the departure door she said I wiil take her down so the lady checking us in said no, my son got so upset he said yes Ma'ma, he kept repeating it until she said ok. I really don't know what her problem was, but I will never Fly Spirit again. I am so sorry I didn't get her name, but they know who she is, my Trip was 11/18/2022, Left Charlotte NC at 11:53am Arrival 1:33pm Lga, NYC Wheel Chair Assistance. Last name Davis. Now I am on the plain the are serving snack but they are selling something we usually get free. Water is $4.00 dollars, and I'm not paying for water. So I asked her for a cup of water, she said no and I refused to pay for water. So just think a 71-year-old woman asking for a cup of water and you refuse to give it to her. What, just think if that was her grandmother or your grandmother would you want her to be treated like that. Spite is the worst. I wish I could give them 0 Star anyone being treated so poorly or bad bt these any Airline should Yelp them, they make Enough money. We pay more flying within the USA than going to another Country. I know this is a long review, but I I'm Pist. read more

Never fly spirit. Customer service is horrible and flight after flight gets delayed with no reason on why the delayed.

Tried booking a Vaca. Through thier app. As soon as I put my card info to pay it came back saying sorry this flight is taken threw me ba k to the beginning so I started all over picking a diff. Departure date and same thing.at that point I get an Alert from my bank SPIRIT had charged me twice totaling almost 3 thousand. Now we cant have a Vaca cause they took our vaca. money . I was on hold for 47 mins. On thier customer service line only to b hung up on . STILL TRYING TO GET MY MONEY BACK read more

If I could give zero stars I would. This airline has totally ruined my weekend birthday plans due to continued delays. One causing me to miss my layover thus having to stay in another city that evening. THIS WASN'T A STANDBY either. I began receiving emails about a delay to my flight the night before. Got to the airport and was advised the now 2 hour delayed flight is due to maintenance. I asked is this normal and the service rep advised yes all the time. SMH. Guess who just lost another client going forward. read more

buyer beware: Spirit Airline is the absolute worst ... my daughter is on day 2 trying to get out of Charlotte ... no information given ... blue skys in Orlando... after 2 delays with no reason given, the crew timed out so now under another delay to wait for a new crew. DO NOT FLY THIS AIRLINE !!! I rate no stars read more

I had my reservation forcibly changed within 2 months of travel. There is no reason given. The new flight has a 7 hour layover, and I have a heart condition. This was supposed to. Be for my 60th birthday and 20th anniversary, and I can't get these back. They were part of a package deal, which makes getting g a refund a huge mess. I asked if they could upgrade my ticket and put my seats together, which I was informed that I had to deal with it and they wouldn't do anything to make it right. SAVE YOUR MONEY AND TIME AND NEVER BOOK THESE UNCARING, GREEDY PEOPLE. read more

This was my first time flying spirit airlines and my last time. My brand new carry on luggage is ruined now. I was just notified by spirit that they are not responsible for this, because this is normal wear and tear. I plan on contacting local news channel. Spirit airlines should not even be in business. read more

during the flight was fine, the staff was very friendly and helpful. trying to get my luggage was another story, it was already a late flight arriving about 11pm and many people from my flight were waiting for luggage, almost an hour later still nothing. no spirit employee was at the airport so we had to go through the airport to find an employee from another airline only to inform us this was "normal" and we would have to file a lost baggage claim and come back in the morning to check if it had arrived. the next morning my luggage and many others were outside of the spirit luggage service door, unattended and in the open for anyone to grab. do not fly with spirit if you like to have a piece of mind that your luggage will make it safely with you to your destination. read more

They delayed our flight multiple times. The flight was shedualed for 7 pm and it was 10:30 pm when we got on. They stated it wasent weather problems and problems with the wheels on the plane. Terrible waiting time but the expierence after getting on the plane was fine. read more

If I could give this airline a negative star I would do so. I had a flight scheduled and never received my itinerary so I called to have one sent only to find out they had cancelled my flight after charging me an extra $125. I have contacted them via phone and email with the complaints and have yet to hear from anyone or even get an email back. They sure had no problem finding my name when they need my card information to get my money. Never again will I use them. read more