I've been coming here forever ago. Started riding hard again and had an issue I couldn't peg at home. Walked in on a Sunday of all days and they were open. Everything was laid back environment was chill and spoke to Angel. They spotted the issue immediately and set me up. Took in my bike told me next day pick up and was done just as expected. Angel is an awesome mechanic and gave me some insight for maintenance with in my next 800 hours. Didn't upsell wasn't pushy was on time couldn't ask for more. Now that I'm moshing this machine again and the shop is in my back yard I'll definitely be back. Not sure what's up with all the other reviews but I highly recommend Spoke N Wheel! Thanks guys read more

I bought a bike many years ago and one of the selling points was that I would get free tune-ups for the life of the bike. After they changed ownership I went in to get a free tune-up and they said that they do not honor that policy anymore. What? As if that was not enough to piss me off, the guy that "helped" me was as rude as possible with a huge attitude. I now go to Newbury Park Bike Shop and REI for tune-ups. read more

Best bike shop around and I've been to all of them. Knowledgeable staff and Walter is the best!

Best bike shop in the valley! They are very knowledgeable! Made the process of purchasing a bike easy. Got me on the right bike and made all the adjustments to make it perfectly comfortable for me! Also brought in my kids bikes for service and they took great care of them. Walter and his team are great! Saw them in the daily news so I had to stop by and check them out. Can't believe they are the oldest bike shop in the valley and I've never shopped here before. Definitely my new go to bike shop! read more

Spoke N Wheel in West Hills is the We have been coming here for 30 years since my 40 year old son was 10. They have the best brands and service. They have electric bikes as well. Kids and adult's. read more

Spoke N Wheel Bicycle - Bikes Near Me - West Hills, California

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Arrived and found the bike I wanted instantly (good selection) Max helped me very quickly. They let you test ride the bikes. Was able to leave the store 20 minutes later satisfied with my new purchase, They offer free adjustments for all bikes here as long as you keep the store sticker on. Very top quality establishment. TD Miguel was very helpful too read more

Spoke N Wheel Bicycle - New bike - Bikes Near Me - West Hills, California

I highly recommend this bike shop. Walter really knows what he's doing with the business. This place has really been a great place since I've been a kid. I highly recommend this business to any family friend. Please bring your bike for a tuneup flat tires. Whatever you need I highly recommend this business. It's 100% guaranteed satisfaction. read more

5 stars all the way! And yes, I will be back. 1 owner, family feel kinda shop. I brought my bike in for service, needed a derailleur tune and a cassette retightened. Right off the back, just looking at my bike, he knew what was up, and gave me a real solid answer of how long it would take to fix. Owner gave it to me straight, reasonable and fair price. He's the kind of guy who tells it like it is. There's plenty of parking on Vanowen or Platt, and there's also a small little parking lot around the corner that is shared with the garden equipment store and the cleaners. What I really like the best is that there's an open window to the service area. You can see exactly what's going on. That definitely boosted my confidence in choosing this place. I came in here quite some 4 years ago to buy some hubs and wheels, and got a really good deal on those. So now that it was time for service, it was a no-brainer to choose this place again. read more

Spoke N Wheel Bicycle - Bikes Near Me - West Hills, California

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Wow, you can't do better than this bike shop. When we moved to West Hills, my wife's beautiful Raleigh bike was in terrible shape after spending 10 years in the backyard of our Reseda home with little to no use. The guys at Spoke N Wheel fixed it up like new! It is just gorgeous now, and rides like a dream! After seeing the results, and wanting to have something to do with the family for exercise during COVID, we took my daughter's Phat Seawind and my Specialized Crossroads for the same treatment. I can't believe the amazing job these folks do with taking neglected bikes and making them near-new. The guys here are only interested in making your bike work, they won't up-sell you. They only charge for what's necessary. When they looked at my bike they said they couldn't tell if I'd need a "mini tune" or a full tune up. I was dead sure it'd need a full tune up, I'd been using this bike for years and then it sat for almost 5 years neglected. But it turned out they got it back in tip-top shape with only a "mini tune"! I can't recommend this shop highly enough. If you have any bike maintenance needs, this is where you should head. read more

I am very pleased with the service I have received thus far. I've been a long time customer since 1985. I realize ownership has changed over the years. That said these guys are fair and reasonable. They made a couple of exceptions for me and I appreciate them for that. read more

I really want to give this place 5 stars, I really do. Mainly because there really are some good young men that work there. Thomas is pretty awesome. He took really good care of me and my wife when stopped by recently to shop for a bike for her. I dropped my bike off by there for a basic tune up, an the young men did a really great job. However, my wife needed a better seat for her bike so I grabbed one while I paid for my tune up. There was a gentleman there with gray hair (looked a bit older, I suppose) that told me "yes, you can return the item for a full refund just as long as you do not tear the packaging and keep your receipt." I said thanks and bought the seat. When I got home, I showed it to my wife and she took one look at it and said no, it's not big enough. So I took it right back the next day. When I arrived, my good friend Thomas was there and also the owner [queue the side eye]. I told Thomas I needed to return the seat, and he said "sorry man, we do not accept returns. I can do an exchange." I immediately asked for the guy that told me I could return it, but he wasn't there. I described him and they knew exactly whom I was referring to. Thomas told the owner what happened, and asked if he could process the return....this guy [the owner] looked up at me, looked down, and told Thomas to do the return in such a nonchalant/passive manner. Fanned his hand in the air and everything lol (like he was saying "eff it, whatever, just freaking do it). Just talking pretty shitty to his employee, and as if I was the bad guy lol. I am a Human Resource professional for over 13 years, and I know what uncomfortable environments look and sound like. Then he instructed the employee to charge me a restocking fee because that's what the financial company charges him, blah blah blah. I was boiling inside, but hey life goes on. It wasn't my fault his employee told me the wrong info, and furthermore, I paid $25 plus tax for that seat. They ended up refunding me less than what I paid for it. Can't say I'll be going back here. Owner kind of ruined it for me. But again, the young men there do good work. read more

This is so aggravating!! No costumer service and no responsibility taken. Got my old bike over and asked to know what's needed done for them to be up and running. After minimizing to the musts we decided on new tubes front breaks and a mini tune up. For $130. Got the bike back took them for a ride and all the air came out from the back tire. Brought them over hoping to get an apology and repair and now they say, Ho your tires are too old so they are ripping the tube. You need to pay $50 for new tires plus what ever labor comes with it. ‍ Their answer came rudely with no shame, regret, apology or discount. I came in originally asking for their opinion as pros and they just don't care. Really bad feeling of being screwed over. read more

Took my daughters bike to get tire fixed and peddles. The gentleman explained to us what we needed etc, but do to my hearing I was not able to understand. Well he knew sign and was able to sign with me. Made me feel amazing and they fixed her bike in 15 minutes while we waited. I was really impressed. Not many places have a person that knows ASL and can sign with the costumers. Nice to know this place does. I've been going here since I was a kid. Keep up the good work. read more

Sold a bicycle through ebay and had a really difficult time trying to ship it. Then I brought it to the guys here and they were great. They packed it up and dropped it off at UPS for me. The buyer just received the bike and said it was packaged perfectly and in perfect condition. Thanks so much for making what started out as a nightmare, such a quick and professional resolution. Highly recommend! Brenda read more

They did a great job on my wife's bike... it had been sitting in the garage for 15 years collecting dust and they brought it back to life, adjusted the shifting, etc. It cost $120. I really don't have anything to compare it to so don't know if that's a good price... but they told us ahead of time so we had a choice. The only issue I have (and it's enough to keep me from going back) is that one or two of the people in there are kind of, well, dick-ish. To the point to where, when you call up or go by, I find myself hoping I get the Dr Jekyl and not the dreaded Mr. Hyde. And not complete dick-ish but like when I called, I felt like I was bothering him. And when I said, "OK, I'll bring my bike down later today", he just hung up the phone. There was no "Great! See ya in a bit!"... or even, "OK, goodbye"... or even a "Whatever"... just a click. At least one guy there (Thomas, I think?) is super friendly. Ya know if this were the only bike shop in a small town I'd be like, "Well, Joe-Bob is kind of a dick but he fixes a mean bike" and you just sort of know that's the deal. But that's not the deal... I will find a place where people are nice all of the time. To be clear... I haven't been keeping an actual record but I've been down there or called 4 times now and two of those times were with Thomas (or whoever the "nice one" is) and everything was cool and the other times, not so friendly. I think the situation is that, because of COVID, everyone on the planet is getting their bikes tuned up. I'm totally OK when you tell me "we won't get to your bike for three weeks". But if I'm not angry about it, why should you be? read more

What to say about the quintessential local bike shop, Spoke 'N Wheel (SnW)?... other than it's exactly what you would hope it would be. Local, honest and capable, they are there to keep you rolling along the streets of our tree lined neighborhoods with a minimum of fuss and expense. Turning the wrenches are two born "cycle-men", Jackson and Darius. Earnest and knowledgeable, they helped restore three of my badly neglected bikes at the height of the pandemic for a fraction of what I had expected it would cost. Jody, the owner, is a bit of an "acquired taste" and I could see where his gruffness might have led to a few of the lower ratings. If his style is not to your liking, deal with the staff instead and treat yourself to an otherwise outstanding service and repair facility. Notably, SnW, like everyone else, has been swamped with people looking to buy new inventory (they only sell Specialized product) and won't have any for weeks if not months... so repair will be the only reason to visit for quite some time. So, if a tune-up or fix is what your humble "metal steed" needs, look no further. read more

Great experience! Saw them announce they were opening back up today. I needed a wheel trued on my "old reliable". They gave me a solid quote at the door and work was done very quickly. These guys are operating with safe distancing practices while still serving their community at a reasonable price. Thanks for getting me back on the road. read more

So disappointed in my local bike shop. Came in a couple weeks ago to have a flat innertube replaced on a new e bike -and spent $36 including the bike shops recommendation to add sealant for an additional fee. Rode the bike 5 miles came back and the next day the air was low. Same result the next day so stopped riding it. Tried coming in on a Sunday and not realizing they were closed wasting more time. Came into the shop and to my surprise rather than an apology they say they tested it and there is no leak essentially calling me an idiot. They produced a small thorn on the tire which did not puncture which makes zero sense. The response was it was just "my bad luck". I know these guys are just the employees. Waiting for Walter to come over who is supposed but he was aggressive and hostile. I understand the owners name is Jody and I will find him as well to express my dissatisfaction and disappointment. I really don't like to feel I'm being ripped off and these guys seem to specialize in it. Never coming back. Also found other yelp reviews of customers with the same experience. Stay away. Stay far away.Walter needs firing ASAP. read more

Spoke N Wheel Bicycle - Store manager, Walter being aggressive and exhibiting great professional customer service. - Bikes Near Me - West Hills, California

The owners of the shop helped us out personally and were very kind, knowledgeable people. They have a decently wide selection and also repair bikes at an affordable cost. Couldn't recommend more!! read more

Fantastic shop.. I needed to purchase my partner a bike for the holidays. Max was very kind and explained everything. He asked plenty of great questions to help me pick the perfect bike. I look forward to purchasing other bikes and having service done. Very grateful to have this shop so close to my house. Thank you Max - Happy Holidays read more

Awesome service great shop. Max was very professional, courteous, and knowledgeable, to include hospitable. This shop earned a new customer when I arrived to get a pair of new tires and references to recommend road bike paths around the area. I strongly recommend this shop they care about the customer, and the community it serves! Keep up the good work guys! read more

Such a great independently owned family bicycle shop. I recently went in to have 2 bikes tuned up and the staff was extremely personable and helpful. Prices were very fair as well. Highly recommend this shop to any bicycle enthusiast read more

Great Service excellent team of mechanics that knows their stuff ask for Walter he'll take great care of you. I Had a skipping drive train and they handled it in no time. Five stars highly recommended read more

1st time client with 5 bikes in the household.. I get to the shop at 10:30am . There were one customer inside and about 5 employees worker inside. Non bother to ask '"we will be with you". Customer service is sucks at this location. . The guy who decided to help. He said, "why are you here?", I had bike next to me" really!! I wasn't there to wait for 20 minutes just look at shop activities. For readers: there are couple bike stores in the area with service and sell on Sherman way and canoga. Excellent client service and very reasonable price. They lost me as clients. read more

Spoke n Wheel has been in the neighborhood for years, I have tried giving them my business but always felt the owner, Gary to be a little too pushy, not to mention the bikes are over priced! Looking for a tune-up? Sports Chalet, on Vanowen charges $40.00, you will save $10.00 and have a hassle-free time. As of 5/13/2011 Jodi states on Yelp Gary no longer will be at shop. Funny thing while taking a picture of the store front on 6/7/2011 guess who approaches me? Gary! In a shrewd tone he asked what business I had taking pictures outside the shop. I told him that there was yet to be a picture on Yelp! and I would help him with that! read more

Spoke N Wheel Bicycle - Bikes Near Me - West Hills, California

I have purchased two specialized bikes (one Mountain Bike for $800 & one Road Bike for $2,000) from this store. When you purchase a bike, they are great and do everything for you. Over time, it appears as though their service has gone downhill. On one occasion, I wanted to purchase some aero bars for my road bike. They only had some off name brand which were rather expensive but, they (JODY) also wanted to charge me a $15 service fee to install them. Of course they tell you when you purchase the bike that you can get anything you want installed for free...HA. When you purchase a bike here, they give you LIFETIME tune-ups for the bike at no charge (a tune-up consists of adjustments only). One one occasion, they broke the mount for my computer (on my road bike) and instead of telling me, they put a cable tie on it. The part only cost me $2 to replace but, they should have just owned up to breaking the mount. Overall, with all bike shops in the valley, why go to one that does not value a repeat customer. read more

Got my tube replaced 3 times within a month each time charged 30 dollars or more on the "heavy duty" tube. cheap product and a terrible place to get your bike fixed !! read more

Took my wife's 5 year old Schwinn in for deuralier and chain....guys have been friendly and responsive. They charged a fair price. No attitude, no BS. read more

I walked in from the back through a garage it seemed dirty/ messy. The staff was not wearing masks.

Stopped into just take a look around, get an idea of what we're looking for, gain knowledge on a potential expensive purchase (2, 1 for me, 1 for my bf) & the guy with blue eyes and a beard was just a complete asshole. Made us feel like idiots for asking questions and was insulting towards my bf when he asked if they had bikes in his size. As well as assuming we couldn't afford what he did have in store.. DO NOT recommend coming in for any type of service. read more

I was extremely disheartened coming here. I spoke to Jody through email a few days before bringing my bike in and he was very nice. Very pleasant exchanges. FIVE STARS! However, upon coming to drop my bike off, I was greeted with completely arrogant and rude staff who belittled me and spoke to me like I was an inconvenience to them. WALTER was extremely rude and condescending. MINUS THREE STARS. I asked them to also look at the seat dropper post as it kept getting stuck during my rides, and he said "It's fine. I don't know what you're talking about" MINUS ONE STAR. Sir...you don't ride the bike, so don't come at me with that... I reluctantly left my bike with them and decided to give them the benefit of the doubt. I will be getting my bike back in two weeks. Will follow up with how my bike is serviced. UPDATE: WALTER called to let me know my bike was finished. I could immediately spot his bad attitude as soon as I answered the phone. I got my bike back and it was FANTASTIC. DARIUS brought my bike out to me and answered all my questions. He also went over everything with me. He even explained why my seat was having a hard time lowering. The service done on my bike was phenomenal. They did so much better than the Trek store which I brought my bike to before to get serviced. PLUS 5 STARS Unfortunately, WALTER's bad attitude leaves the overall rating at three stars. :( read more

Got my bike from here a few months ago. Perfect local bike shop. Great service.

My friend, Fred, and I just bought new Specialized bikes there. Walter, the manager, and his the team are the best! We got an amazing deal! I strongly suggest visiting this store when in the market for a bike! Support your local bike store or you'll be calling Jeff Bezos for bike advice, and that will really suck. read more

Amazing bike shop with super friendly and knowledgable employees. They always help get you back on the trails and do great bike service. Overall it's always a great experience! read more

Went in to get a tire changed and a couple of other tune-up items, and the guys at Spoke N Wheel were awesome. Super friendly and helpful, they walked me through the handful of choices I had regarding parts, and got the tune-up done quickly. They really went the extra mile, too: I noticed after I get home that they'd made a few more adjustments to my bike that made a big difference in my ride. read more

Had two bike that had been collecting dust tuned up. Service was great. Everyone was very courteous.

Horrible. Arrogant Service. Staff Flirting With My Wife. Overpriced Junk I Can Buy On Ebay. Ripp Off Prices. Garbage. Not Happy With My Experience Here. I Have Shopped Here For Over 8 Years. I Spent 300 recently. Flirting With My Wife Is Where I Draw The Line. FAIL read more

Needed a simple repair on a tire that had flatted. For the life of me, couldn't get the tire back on the rim correctly. Spoke with Darius and he did in 10 mins what was taking me hours to do. I could tell he knew his stuff and spoke expertly. Definitely coming back. read more

With all the time at home due to the COVID-19 lockdowns I decided to get back into mountain biking. Unfortunately, apparently so did every other human being in Los Angeles! I previously purchased my son's bike from here, and we were very satisfied, so I went back for myself. The impossible happened! They told me they have no bikes. All sold out, as were other local bike stores. They also had no idea when Specialized will send more. Frankly I did not believe them so I drove to REI.... yup all sold out. Only bikes there were for repair. So I broke out my 25 year old Park Pre MTB, and but had problems with it. I brought it in, and I could see they store was packed with bikes, but they were all there for repairs and the wait time was estimated upto 3 weeks. Fortunately, the tech quickly determined it was a minor issue and fixed it while I waited. I can easily tell they were very overwhelmed and other folks were frustrated they could not buy bikes. I spoke with the owner, Jody, and he explained a bunch of stuff to me as to what is going on and appreciating my patience. He is an old school, take care of the customer as best you can type of guy. Not many of those left in LA it seems. Well I took the bike out and it worked fine, but 25 year old technology just does not work for me anymore. Now I'm waiting for a shipment to get a new bike. I only want to support my local bike shop so I'll wait. read more

These guys rock. The techs are knowledgeable and helpful. Reasonable prices. read more