The Trek Store in Porter Ranch is awesome! The staff here is super knowledgeable, friendly, and patient. Whether you're brand new to biking or already know your stuff, they take the time to answer questions and make sure you get exactly what you need. The shop is clean, well organized, and has a great selection of bikes, gear, and accessories. I really appreciate how they go above and beyond with customer service -- no pressure, just helpful advice and genuine passion for what they do. Definitely the place to go if you're into cycling in the area. The Trek Store in Porter Ranch is awesome! The staff here is super knowledgeable, friendly, and patient. Whether you're brand new to biking or already know your stuff, they take the time to answer questions and make sure you get exactly what you need. The shop is clean, well organized, and has a great selection of bikes, gear, and accessories. I really appreciate how they go above and beyond with customer service -- no pressure, just helpful advice and genuine passion for what they do. Definitely the place to go if you're into cycling in the area. read more

Trek Bicycle Porter Ranch - Trek Top Fuel 9.8 Carbon - Bikes Near Me - Porter Ranch, California

My favorite local bike shop to go to for my road bike! Not only are they good with their service, but they have some of the friendliest chillest people who works there! Shout out to Jason, Nicole, and Ice! Whether it's a simple thing like tubeless tires retape and reinstall to a an overhaul, they'll take care of your bikes whether they're Treks or not. That's why not only I go here, but I recommend others to bring their bikes here for service! read more

Trek Bicycle Porter Ranch - Front of store - Bikes Near Me - Porter Ranch, California

Alfred and Sarah took good care of me today. Put on a new chain and adjusted the derailleur and got me back on the road quickly. Great service and friendly staff. read more

Been in here several times now and absolutely love it. Great inventory, clean and well organized shop, easy parking, amazing customer service... Everyone is knowledgeable and super friendly! Always enjoy seeing Nicole, Ice and the rest of the crew. If you are looking for a wonderful neighborhood bike shop, I highly recommend Trek of PR! read more

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I'm glad some of the team from the now closed Woodland Hills location, which was my local shop, ended up here. After Woodland Hills closed, I had the next nearest major bike shop service my bike and it took over a week for a minor repair. The Trek store and Gustavo turned my bike around in a day for the same repair (spoke replacement and rear mech adjust). It may be a Trek corporate store, but the services is superb and they will work on any brand bike. It is worth the extra drive for me to have this team work on my bikes. read more

I opted to give this place a second chance and I'm not impressed. Brought in my bike for 3 reasons 1. Adding xt shifter to my bike 2. Replace stripped bolt on seat clamp 3. Check if bottom bracket needs replacing, doesn't spin very freely. He looked at the bottom bracket and didn't think anything needed to be replaced. The reason I thought it might is when I switch pedals between my bikes on my Canyon once's one pedal is off the other side spins so the crank is facing down because the weight of the pedal. My Trek does not do that. I'm not a bike mechanic so I wasn't sure if that's normal. He didn't think I was loosing any efficiency, which is my concern. He recommend getting a basic tune up. The bike technical was serviced by another bad local bike shop less than a month ago and I hadn't been riding it all that much so I found that a bit interesting but I went along with it because it could use a good washing and he said the xt shifter install would be included in the price. To sell a level 1 service (I think about 100) when the bike itself did not actually need it shows the type of business they are. On top of that to not fix the stripped bolt is just annoying. To top it all off Trek does an extremely good job at marketing a 24 hour turn around service for any bike. I brought it in on a Wednesday and got it back on a Saturday. I was informed I would get it Saturday and I did request to get it by Friday. Don't advertise something if your stores can't hold up their end. read more

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Amazing customer service Rep was super cool. Helping set up a bike that was not purchased there read more

Just bought a simple Trek bicycle from Sarah in Porter Ranch. It's for my 75th birthday kinda going on right now at the house. Great customer service, patient explanations of the different options, and an all-around pleasure. The bike was even on sale. So yay, Sarah: you oughta be on commission. read more

I had an amazing experience at the trek bike shop in Porter Ranch. I will definitely be recommending my friends and family to visit. The customer service was exceptional and the employees were extremely knowledgeable. Thank you once again. read more

Trek Bicycle Porter Ranch - Undergoing repairs, maintenance, innertube replacements, and brake inspections. - Bikes Near Me - Porter Ranch, California

Sorry, over $10 for a shader 700x32 tube is just greedy. REI sells same tubes for $6.95 only 3 miles away. Having basic items so marked up makes me feel everything in the shop is marked up and can't trust them. read more

Great attitude, great selection, great service. I wish this were closer to my home (I live in Encino, so it's about a 20 minute drive in weekend traffic)! I own a Trek bicycle, and when I need a part, or advice, this is one place I can go and get a straight answer with a smile. Amazing selection of bikes, admittedly limited to Trek and its related brands, that include road bikes, city bikes and mountain bikes. Good selection of parts and accessories, too. But its their friendly, can-do attitude that makes them stand out. I'm always welcomed when I come to the store! You can shop (or get service) with confidence! read more

So wanted to get a bike for our son. Well we couldn't even order the one we wanted without waiting several months. I guess there are shortages of everything, but they had more expensive bikes. We ended getting one at REI. read more

Trek Bicycle Porter Ranch - Service menu - Bikes Near Me - Porter Ranch, California

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The person who helped me today was so kind and helpful. She helped me check my tires and gave me invaluable advice. This level of service deserves to be recognized and I hope Trek realizes what an asset she is to their brand. read more

This is a delay review, but it must be written. I don't know where to start. Overall, it's a great experience. Starting with Nicole. She's a legit Anne, the most honest and humble person in this business because I have bit experience with a soppy technician at bike shops, since I am new to this happy. And they always treat me like a moron, but this whole experience it shift 180° when I walked into trek , Porter Ranch I was greeted with Nicole. Super nice lady, greeted me with a smile and open minded to all my dumb questions and she even advised me to do things outside the sales point which I really appreciate her honesty and every time I come back she always greed me with the same positive energy never get tired of me even though I'm too much to handle. now time to talk about the shop manager, Jason he is the nicest, nicest human being always there for me even though he had so much to do and super busy but every time I walk into the store, he make sure to give me the time I need always advice me was honest and sincere, very genuine person he's very down to earth and have very likable personality. I was watching them closely with other customers, his brutal honest he never come across, trying to sell you up something that is no needed very honest person overall, this is the best bike shop ever. Don't waste your time and go anywhere else. even if you don't have trek bike you still going to get the premium experience as someone who spent $10,000 on on brand new bike. Thanks, Nicole and Jason read more

Trek Bicycle Porter Ranch - Thanks to Nicol and Jason - Bikes Near Me - Porter Ranch, California

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First, Nicole & Graham were awesome! Super well informed. Answered many of my questions, Helped me with recommendations & estimates for a dropper post. Gave me a free check up on my mtb & it was definitely all love & great customer service. Got some gear & a new mtb & hooked me up with some essentials (tire levers & a water bottle) If I could give them more stars I would. read more

Trek Bicycle Porter Ranch - Bikes Near Me - Porter Ranch, California

Very bad experience. Bad attitude for the stior manager. They ssont now much about bikes. Recently change the employees there and I had very bad experience. Alison t recomend this particular store read more

Nicole was amazing! She answered all of questions and was very patient. She showed us some great accessories to go with our new 2022 Trek Marlin 5 mountain bikes. WAY TO GO NICOLE!! Can't thank you enough! ...And thanks Nicole for our Trek Pride T-Shirts. read more

Trek Bicycle Porter Ranch - Marlin 5 Mountain Bikes - Bikes Near Me - Porter Ranch, California

Nicole is so helpful finding the right bike for my son. I recommend this place for those looking for a good customer service .

Every time I visit Trek the Staff is always friendly and very helpful. Will definitely be coming back

Staff is extremely rude and make zero effort to make a customer happy. I returned something over a week ago and the store has yet to process the return with their finacing . I had to contact corporate to contact the store so they can process it. They are either lazy or stupid. Definitely won't be coming back here. read more

The staff here was great. I went in to test a bike for myself in the morning, left, went back in the afternoon and bought a bike for my teen daughter and I. Everyone answered all of our questions and they had a lot of knowledge about the bikes and products. We were so happy with our experience and purchase at the store that we had my husbands bike serviced there too. Drop off, pick up, and service for that went smooth. Would 100% recommend this Trek store. read more

They would not quote me. Adamant that my bike had to be in the shop for ant type of quote. I had pictures of the issue and proper description of the problem. I asked for ball park. Estimate... who doesn't understand that this is a educated guess. I was simply disappointed with their behavior. read more

nice store but bad customer service and sold me defective shoes. I came in and looked around no one helped me till I asked for it. I purchased some shoes, and pedals. just tried to out the cleats on the pedals to find all the threads missing from the shoes. they were on clearance but didn't have any indication of being defective I live an hour and a half away not worth returning $40 shoes. deft won't be back. read more

Came in hoping to buy some cording because I forgot the leads for my 2 dogs. They didn't sell cord but instead of turning me away, Tiger ran out to his truck and grabbed me some from his emergency kit. Cut the cord and burned the ends all so my wiener dogs wouldn't run away on our hike. So so kind thanks y'all read more

Walked in looking for a new bike. The one I wanted was out of stock and due to the pandemic it wasn't available to order. It's ok though because they answered all my questions and really took the time to talk with me as I have never owned a trek before. The store is clean and in the new shopping center. read more

Big shout out to the guys at Trek for helping me out even though the brand name of my bike starts with a C! Ended up being an easy fix, I was in and out in five minutes, and I got out of there for twenty bucks. Nice retail showroom too. My only gripe is parking but that's nothing they can do anything about. The Vineyards needs a parking structure or something. Fortunately most people shopping here can just ride in! read more

I walked in and looked around. Two associates were at the desk and whatever was on their phone was more interesting than me. I wanted to buy a kids bike and they didn't even say hello/welcome. I even made eye contact with one and he looked back down. I lost all interest in trek bikes because of this. Cannondale it is read more

Rude staff, advertised rental bikes and upon request we were turned down and talked to like idiots like we were dumb for asking about their rentals. read more

I started coming here just over a year ago because it's close to where I live. I keep coming back because the staff is friendly and professional- they make me feel like an important customer every time. Their selection of accessories is great and prices are reasonable. I haven't bought a bike from them, but I did get my biked serviced and have been very happy with results. Keep up the good work - I am recommending you to my peeps. read more

Super laid back store with a great offering of accessories. Filled with wholesome employees who truly want to help you.

Just bought a new Trek bike (Verve 2) and was very happy with the experience I had with the staff in this store. The staff were very friendly (Nicole, Josh, and Dustin come to mind), explained everything about the bike and sales process very well, gave me great advice about accessories, and were very patient with me. Couldn't have been a better experience, and I'm super happy to now have an awesome new bike! Thanks, Trek Porter Ranch! read more

This is a very good bicycle store. They sell one of the best bicycles made at reasonable price. The staff is very helpful and knowledgeable. Theire service department is promp and accurate at repairing or tuning up your bike. Give them a try, you won't regret it. read more

Knowledgeable staff. Took their time with sales , very attentive. I ended up coming here to tune my bike - mechanics were great and answered all my questions. read more

We LOVE the TREK Porter Ranch Team! Especially Lisa, who is always so diligent and friendly! This is the second bike our family has purchased with Lisa and she made the ordering process such a breeze. The bike arrived exactly when we expected it to and when she called to say it was ready I could tell she was just as excited as we were! That level of genuine joy for your customers isn't something that can be learned and it's what makes Lisa so special. Give that woman a BIG raise because she's a HUGE part of why the Porter Ranch team shines so bright! While we were waiting for the bike to arrive the team was also kind enough to set aside a set of pedals that we were customizing the bike with and installed them prior to pick up, which was really thoughtful and very much appreciated. Nicole was super helpful during our pick up process as well and helped to get us set up with our test ride when we came to pick up the bike. We have loved our experience with Lisa and the Porter Ranch team so much that we bought a third bike for my mother (although it was in stock at the Ventura store and not Porter Ranch), and my brother (also a TREK owner) has asked how to get in touch with Lisa so that he could look into ordering an upgraded bike for himself. And, of course, when it's time to upgrade my own TREK bike to something more serious Lisa will be my first call. Our experience has truly been exceptional and we can't say enough great things about Lisa and the Porter Ranch team! Thank you so, so much! read more

Trek Bicycle Porter Ranch - We love our TREK bikes! - Bikes Near Me - Porter Ranch, California

Congrats to Ice, Gavin, Tiger, Edgar and everyone else (sorry, if I forgot everyone else's names) for from what I saw was a very successful first and second day of business. I Just purchased my first Trek bike and It was really nice to have everyone giving their advice on the model I was trying out and eventually took home. The store itself is well laid out, the shelves fully stocked (at least on the first day I was there) and I really appreciated that the doors were swung open so that people waiting to get in weren't just standing outside staring at a glass door hoping someone inside notices like at other Trek locations. There's an area round the side of the store to actually take a bike for a spin which is another plus. Now that I managed to purchase the hard to find model I wanted, I highly recommend that people should visit this branch. I couldn't have asked for a better buying experience! Thanks for the free t-shirts too! read more

Trek Bicycle Porter Ranch - Free t-shirt! - Bikes Near Me - Porter Ranch, California

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I would like to give a sincere thank you to the Trek Bicycle Porter Ranch team for providing excellent service with my bike purchase from ordering my bike to picking it up at the shop. The bike took a bit longer than expected to be delivered (as is expected of many things currently) so I received a thank you note/package in the mail! Josh and Nicole were extremely helpful and courteous when I picked up my bike and made the time to go over essential accessories for my ride. 11/10. Thank you! read more

Trek Bicycle Porter Ranch - Bikes Near Me - Porter Ranch, California

I have been in twice and have been very pleased with the service counter. On my second visit, I did not expect my cyclocross drivetrain issues to be addressed while I waited. Justin was determined to resolve the problem. It was a joy to watch him patiently make adjustments and improve my issues dramatically. Justin suggested that I replace the front derailleur and tried to hunt down the specific part for me. He called today to update me on that search. I appreciate the follow-through! All the staff I encountered were friendly, helpful, and fun to visit with. read more

To start off- the store was clean and organized. We were greeted at the door by Kyle, who was absolutely amazing during the whole process. I went in to buy a bike for my ten year old son, and Kyle gave him all the attention and asked all the questions to make sure we were getting the right bike. He made sure he addressed my concerns and questions as a parent also. He wasn't a pushy sales man and really went the extra mile for an incredible bike shopping experience. If you are looking for a new bike, make sure you ask for Kyle. He is very thorough, honest and kind read more

I brought in my mountain bike several months ago for a full service and cleaning and ended up bringing in two more bikes from family members. The techs are avid riders, and are very knowledgeable and take the time to explain when asked. read more

My son got his rear Schrader valve replaced. The shop FAILED FAILED FAILED! TO ATTACH THE REAR BRAKE, resulting in my son FLIPPING OVER THE FRONT HANDLEBAR GOING DOWN HILL AS A CAR PULLED OUT IN FRONT OF HIM! He could have been severely and permanently injured from this neglect!!! SHAME on the shop for not performing a safety check on the work they performed. The bikes are really nice, and Nicole was very apologetic and professional. However, I would STAY AWAY! and STRONGLY RECOMMEND GOING TO ANOTHER BIKE SHOP to PERFORM ANY MAINTENANCE. Please double and triple check any maintenance or repairs performed by Trek Bicycles, as the safety of riders is NOT taken into consideration there. read more