Extremely capable and fast. I need to enter minimum of 85 characters? Here: zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz read more

The best experience I've had in a bike store since I was 10! (I'm 62). The ambience is great. Andres is a master mechanic, and like Mikey, Alex, and the manager, Steve, just the nicest, friendliest people to deal with. They were honest and communicated everything so clearly. I'm really, really glad I went there. They got me all straightened out on a bicycle I'd bought online and partially, incorrectly assembled, within an hour. For a quite reasonable price. Can't recommend this place enough. read more

I've been a loyal customer of this shop for years, primarily for maintenance and a few bike purchases. Their repairs are always prompt and precise. Most recently, they replaced several worn-out parts on my old Cannondale, and now it shifts better than ever. Many thanks! read more

Wheel World - Cannon Dale CAAD 10 - Bikes Near Me - Woodland Hills, California

This place sucks ! No communication do not follow through with warranty. Just utter disregard for customer service . Steer clear from this bike shop so many better options . Also there warranty they offer is a scam they do not honor . Manager didn't even respond to the emails or calls . Sad hopefully they go out of business because they suck read more

Helpful, knowledgeable, efficient!! Neighborhood bike shop for repairs and purchases of all kinds of bikes. read more

When my bike was ready for pickup, I received both a text and a voicemail from Wheel World. Shockingly, the voicemail began with, "I don't know if this guy is retarded or his parents are," before mocking the pronunciation of my name. Why the employee, Rowan, chose to leave this message on my voicemail is beyond comprehension. I immediately called the shop to report the harassment and was told the manager was not in. The next day, I went in person and was informed that Rowan had been told not to come in that day. While I appreciated that small step, I assumed the owner would do the right thing--offer an apology or even a small gesture, like a modest discount, to acknowledge how unacceptable this was. Instead, I was met with silence and a full-price bill. Had there been any genuine apology or acknowledgment of how disturbing this was, I wouldn't be writing this review. But the complete lack of accountability from management left me feeling as disrespected by their inaction as by the voicemail itself. read more

Wheel World is one of the shadiest, most unprofessional businesses I've ever dealt with. I dropped top dollar on my electric bike here, thinking I was supporting a legit shop. You'd expect loyalty like that to mean they treat you with respect. Instead, they treated me like a criminal -- in front of my 10-year-old son. I went back to have my bike set up tubeless. The mechanic told me my Alex MD23 rims "might work" tubeless. Not "yes, it will," not "no, it won't," but might. That should've been my red flag, but I trusted their word. I paid for the job, and within 12 hours the tire was flat. Completely failed. They took my money for something they weren't even confident would work. That's not service, that's a scam. But the biggest insult wasn't even the bad service -- it was what happened when I tried to pay. Their system declined my card. It wasn't my fault, it was on their end. Instead of just telling me to run it again, they escalated it to the extreme: they called the cops. While I was standing in the shop with my kid, police officers came in pretending to look at bikes. When I walked outside, the cops had parked in a way that blocked my car like I was about to make a getaway. Eventually, the payment went through -- proving it was THEIR mistake, not mine. Think about that. A customer who already spent thousands of dollars at their shop, standing there with his child, treated like a thief because their system glitched. No apology. No accountability. Just humiliation and intimidation. That is beyond shady -- that's predatory. Wheel World will happily take your money, gamble with your repairs, and then throw you under the bus if anything goes wrong. If you want honest service and basic human decency, avoid this place at all costs. There are plenty of bike shops that won't scam you, won't humiliate you in front of your family, and won't call the police on you because of their own mistakes. Wheel World lost my business forever, and they deserve to lose yours too. read more

Do not come to this place. Bought our kids bikes here years ago and wanted to come back to size them up to a new set. Called and spoke with Rowan. Said we wanted to look at bikes and had questions. Said we would be there 25m before close. He said you can't buy a bike in that much time and was rude I said ok but maybe we can just look and he was still deterring us. I convinced my kids to just go look and buy later. We walked in and he came up and asked if we need help. I said I'm looking for bikes for my kids. He asked if I was the one who called and I said yes. He then waved us to look at the bikes ourselves saying they are behind on closing and he can't help us. Despicably rude and unprofessional. If they don't value your business then it's not worth your time. Terrible shop. Leaving now 20m before close and they refuse to help. Repeat customer ready to buy two bikes right now. This employee is an example of everything that is wrong with this generation. I must still believe he is representing the views of the owner. What a shame. read more

Wheel World - Kids who were ready to look for new bikes today. - Bikes Near Me - Woodland Hills, California

Nice guys, good service, but it took their shop a week to complete a broken spoke repair despite the fact I gave them a replacement spoke. The old Trek Woodland Hills shop did quality work with a one-day turnaround. I like these guys, but I don't want to leave my bike for a week every time I need it worked on. I now make the trek to, um, Trek Porter Ranch where I get fast turnaround. read more

Horrible Experience. Never again. Bought new brakes... unridable. Screeching so loud you can hear me 3 blocks away. Unridable. And it took 2 months on order to get them. Paid to have my wheels "trued". They wobble and had to take it to a real bike shop to tune it. Bought a new back inner tube. When I picked the bike up from the shop they had to pump up the new tire.. it wasn't holding air. All this on the same ticket. Then on the phone they tried to tell me it's my fault. Hey boys... go fuck yourselves. Never go there. I now go to STOTTS BIKES in Burbank. 5 techs- great shop. Open 7 days a week. They know bikes. Wheel World Is closed every other day only working stoner hours opens at 11 closed by 5. Semi retired shop. Stay away. They won't refund me. read more

My wheel got a bit loose mid ride so I came in to have the axle bolts tightened but the kid who helped me had no idea what he was talking about and said I needed a new wheel/repair. I don't know where they find these people smh.. read more

We spent over $12,000 on three bikes from them. And they want to charge us another $100 because of a known problem that they didn't notify us about when removing the safety end caps off of the front wheel hubs when unpacking them. They knew about this problem. There is no warning in the box. They've had problem over and over with customers I recently found out. Really disappointed and sorry I spent the money with them when I could have spent it with somebody that gives good customer service. read more

Great service and staff. Always helpful with all questions with new purchases and maintaining the current bikes

We have been going to Wheel World for over 20 years and purchased both kids bikes and high-end adult mountain and road bikes. They are amazing. The selection is fantastic, their sales and service teams are knowledgeable and first-rate. Incidentally, they price match, so don't worry about paying more than you need. This is THE PLACE for all your bicycle needs (including e-bikes)! read more

It was time for a new mountain bike and Wheel World has one of the best selections of Specialized bikes in the valley. When I couldn't find the exact model I was looking for, Thad helped me find it online and matched the sale price on the Specialized website. I added shoes to my order and got the call that my bike arrived about a week later. Thad was very knowledgeable and helped me choose quality Shimano pedals and walked me through the warranty registration process. I have been coming to WW for years and will come back for parts and service. read more

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Great guys. And stood behind the costs after I got a flat an hour after I left. Solid place.

Order accepted. Credit card charged. No communication re: delay in shipment. Still have not received product. Poor customer service.

Great place for bike repairs or to purchase one! The staff is so helpful and nice. They really went out of their way to help me with my son's bike. I highly recommend it! read more

My son and I stopped by the Woodland Hills store to try and find a bike for him. I had the pleasure of being helped by Kieran who was fast, efficient and extremely knowledgable. We sized a bike for my son, then found the brand and color that he liked. I ended up also ordering a bike for myself because the service was so good. Kieran was able to rapidly compare bike brands, compare component quality and find good deals with his very impressive knowledge. We will be coming back here for all of our biking needs for the foreseeable future. read more

After coming in to Wheel World for service occasionally over the past 10 years or so I figured it was time to leave a review. I work on my bikes myself but every once in a while I don't have the part I need or I'm too busy (or too lazy) to fix it myself. Wheel World has been awesome each time I stop by and the work is done faster than anywhere else. Prices are fair and the service techs do what has to be done. Thanks again, I'll be back!!! read more

Dropped off my road bike for a tube-up and was treated like a cyclist. Kieran assessed my bike and gave me a quote and also answered all of my questions. Thanks! read more

Excellent services! I took my cruiser bike here for repair after I bought it used and I am so happy I did. They have fair prices and honest good people work here. Call before coming to get a rough estimate for any work that needs to be done. Huge thank you to Pete for helping me and being so kind. He taught me how to take my wheel on and off when I was having difficulty. They also have a new text message service which I found really convenient to know when my bike will be ready. My bike was ready within the next day. It was great! It is busy so I would come early. Parking is in the back. read more

This is a super friendly and honest team that helped me fix up some issues I had with my kids' bikes, including fixing brakes, chain, and tune up. I will definitely return for all things bicycle related! read more

I ventured out a little farther than I normally do (because of bike shortages locally) and boy and I glad I did. Wheel World is absolutely amazing and I will be doing all my future purchases and service at this shop going forward. I actually felt wanted in this bike shop and the customer service was unbelievable. My local bike shop almost makes me feel like I am bothering them. I had no idea great customer service could be found in a bike shop - I just thought they were all unfriendly and too busy to help you. read more

Gave wheel world another shot after all this is my local bike shop and I'm glad I did. The vibe was very different from the last time I visited and was happily surprised. Noah was the person helping me out this time and what a standout person he is. Was able to explain to me what was wrong with my bike and gave me a few options to tackle the situation as well as told me all the pros and cons to each option I could've taken. He was super helpful and friendly even offered to help me load my bike which I've never experienced from any bike shop. Very happy with the service this time around. read more

A shout out to Simon who taught me some important bicycle maintenance! Thanks to him, I had an awesome ride today! Wheel World is a great business!! read more

I've literally spent thousands of dollars at this place and they can't even respond back to a simple email I sent them. They will try and blame covid for the slow service but the truth is they know they are in a city with millions of people and if they don't get your business they will get someone else's business. Loyalty means nothing to them. Update 7-7-20 I've updated them to 1 star now because the owner sent an "apology". He blamed it on being so busy. Your so busy that you can respond to negative yelp reviews within a few days of their post but can't respond to a message sent a month ago. Call me crazy but I believe helping the customers is priority over fixing your yelp score. read more

Absolutely love this shop. Purchased a bike from them a couple years ago and the experience was great as was the experiences I had when needing fixes done. Just purchased my second bike from them as I was wanting an upgrade. They answered my questions and allowed me to try a few different bikes to see what the best fit would be. When I picked up the bike they were very helpful in getting just right for me and giving me a lesson on how everything worked. Love my new bike by the way. As someone who works at a small business I really appreciate the customer service given by this shop. read more

My daughter and I took her bike in to find a more comfortable seat, and Armando not only adjusted the existing seat, solving the problem, but he gave the bike a quick check, adjusting a few minor things to make it safer. We bought a helmet, and that's it -- we walked out with a safer and more comfortable bike. Armando was awesome. Also, since the lockdown they have been extremely busy. I was impressed with their safety measures and how efficiently they were able to help customers. read more

Just bought my first mountain bike Pete killed it! Great store great service. They gave me interest free financing as well read more

Wheel World - Bikes Near Me - Woodland Hills, California

In the past few weeks, I have had to take my son to this place twice because of flats. The employees could not identify the issue or how the tire got flat, but replaced it at a fair price. However, they failed to mention that the tube that he was using could have issues in his wheel. He ended up getting two more flats, both in the same way, because the tube seemed to be incompatible. As a result we were charge twice for the repair. 2 days after, he got another flat. We went to the Santa Monica cycling and they properly identified the issue and replaced the flat. I do like this store's selection of bikes but they don't let you test, which is another minus. read more

This is an amazing business and the staff are awesome! I presented them with a strange problem. The arm lock button on my old walker broke, making it impossible to close and open the side arm. Since the side arm was now locked open, I couldn't get it in or out of my car and it was now unusable. Luckily the manufacturer had a replacement part, and suggested I contact a bike shop to try to do the tricky repair. I was able to get the walker into Wheel World, showed them the impossible seeming situation and asked if they could perform a miracle! Simon looked it over, and said he thought they could do it. He asked me to leave the walker and, no promises, but he'd see what they could do. I left the walker, not really believing that this difficult repair could be done! The next day, I called to ask if they'd had a chance to check out the problem and knew if a repair was possible. Justin informed me with great delight that my walker was done and waiting for pickup! Wheel World accomplished the impossible! They pulled off a miracle! And they were as pleased and happy to have helped me as I was to have my old walker back again! These people didn't just brush off a difficult situation. They were persistent and invested in solving the problem and they were really happy to have been able to help me. Simon in particular was determined to fix the problem. So "Thank you, Wheel World" for an amazing accomplishment! I can't praise your business enough or recommend you highly enough. If anyone wants to do business with a caring, ethical, knowledgeable and amazing enterprise Wheel World is the place to go! Bea, a very satisfied customer! read more

Sucks i have to write this review but DO NOT BRING YOUR BIKE OR BUY A BIKE FROM HERE. taylor and John were completely unapologetic and could care less that they scratched my $9,000 specialized. Saying "i couldnt prove it" and it's only cosmetic damage. If i buy a bike I WANT TO BE THE ONE TO SCRATCH IT not the bike shop during a routine repair. I have sent 2 other people to buy bikes here and instantly regret it. Go to i martin or another bike shop who will look after your expensive purchase. THEY SIMPLY DO NOT CARE read more

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These guys know their stuff. I was having an issue finding a reasonably priced bike rack. Found one at a different store however it required a Thule lock to mount to the car hitch. Explained the issue and these guys found what I needed within 10-15 mins. #covidmademebike read more

Found a good deal on my bike. They have free first time tune up and free break alignment so I brought in the bike for the first service. Intake was smooth but it took 4 days to get my bike back. Since is brand new bike and rode about 2 hours, I wouldn't expect anything extra. They charged me saying one part is bented. They treated me like I've never seen the bike and never been to the shop before. Simply I asked them if this is defected and is there warranty. They keep saying it's bented and they don't care if it is defect or not. Feels like they run the business like bad auto mechanics for over charging and adding no needed item. read more

The salesmen / staff are not very nice, they give an attitude. I had my bike serviced there, problem with my seat dropper, told me it was the cable, I paid $120.00 for the repair, still had the problem, sent it out for warranty repair, charged me for that labor as well. I think that what set me off is, I bought my bike on line from Specialized, Wheel World had zero stock, had it shipped to them to build, they build it, installed their sticker on it, during my last service, they pulled off. I asked about it, they claim not knowing anything about it. I would suggest if you want to go to a place with attitude, go there, if you you want to pay twice for the same repair, go there. Otherwise look for a new bike shop, I am. Chuck read more

So, true story. I bought a bike from this bike shop back in July and have been meaning to write a review ever since and...er...just forgot? It's not because they didn't deserve this review back then, but because I honestly forgot. That's what happens when you get older! Anyway, I bought a bike from Mike, a very nice young man, every easy on the eyes (no, not cougaring, just pointing out the obvious). He gave me a great deal on a Live Tempt 3 (seriously, best deal I was offered on Liv and Trek bikes when out shopping), ordered the bike, and had it all ready to go as promised a day later. When I arrived to pick it up and buy a whole bunch of other stuff, he and a younger version of him, Caitlen, were very attentive. I kept having to come back to the shop that day for various reasons, but their smiles and customer serviced never waned. The shop itself is very nice, has plenty of choices, and they will price match except with Performance (can't blame them on that one!). I applied for and received their 12 month, 0% APR card and now I'm going to have to hide it so that I don't blow the full credit! They have a large parking lot in the back and they're right off the 101 FWY, between Shoup and Fallbrook. This is now my new shop and I'm very pleased with my purchase. I get a lifetime of free adjustments, which is a good thing because you always need adjustments with a new bike. Thank you, Mike and Caitlen! read more

Wheel World - Mike and Caitlen - those smiles are genuine! - Bikes Near Me - Woodland Hills, California

My second giant bike ive purchased from WW , the new e reign , in the previous ten or so years, ive purchased bike frames and enough parts to build a few bikes, i had a gt mountain bike frame that broke, it took 3 months, but i got the new updated version and i was very pleased, but then my new e reign , the rear freehub body failed, i submitted it to your warranty department, and with covid and everything going on I really could not get a time frame? They could not tell me? Albeit the one guy was mentioning time differences etc.. giant HQ is in newbury park.. oh well kinda got into the no info zone...they had no idea when.. meanwhile ive located a new rear wheel and purchased it im back, only to get a call from WW .. hey we got you a new wheel!! Well sheeeeeit! 2 weeks later! So now a carry a spare wheel around read more

I brought in my electric bicycle for a basic tuneup. There were a couple of minor things that needed repair and they took care of those. They did a fair job of cleaning up the bike but it was acceptable. I took the bike home and when I went to place the key in the lock to remove the battery THE ENTIRE LOCK MOVED BACKWARD INTO THE BATTERY PACK. It had been properly positioned until I tried to put in the key. Then I noticed the plastic piece next to the lock was broken off. It looked like someone had dropped the battery pack then shoved the lock back into place. The first time I called I was assured they would take a look at it and get it taken care of. After a lengthy speech about how they are the best bike shop anywhere, I was told they would call me after speaking with a mechanic. I called a couple of days later ~ no mechanic was available. The same thing with the 3rd and 4th time I called. I've never heard from them again. But they were happy to keep my $150. read more

Covid sucks, wheel world is awesome. Right now sourcing parts is harder than ever, most large online distributors of parts pretty much horde items like people did with toilet paper & hand sanitizer. Thankfully for these guys they do more than just provide parts. I've been shopping with them for a few years now and honestly I have yet to find a better place. Not ragging on other shops when I come here it feels different. I've stepped into trek and specialized shops and it's just this almost corporate like feeling where you're in a car dealership. Wheel world isn't my home, but in terms of a bike shop this place does have a slightly similar feeling. It wasn't until I got a chance to really talk to the guys here that I noticed. Totally recommend this place for everything from kiddie bikes to e-bikes that ride like magic carpets. I'm sad to say I'm moving away from but I know I'll be swinging by whenever I'm in the area to pay them a visit and support small businesses. read more