Had a little bit of a wait for appt. Staff and doctor were nice. Parking in rear.read more

Dr Raphtis is a great doctor! I have experienced very short wait times to see him. His staff is…read morevery pleasant and kind. Dr Raphtis was actually my choice for a second opinion. I was told by another doc that I had severe cataract's and needed both of them removed the next month. When I explained that I had no symptoms, he smiled rather patronizing and again insisted I needed the surgery. In the meantime I was taking my patient to see Dr Raphtis. My patient had a severe eye inflammation and after watching how well he cared for him I made an appointment for myself. As I had suspected, I do not need cataract surgery, furthermore Dr Raphtis explained that I would tell him when it was time for surgery because I would have symptoms! I was very impressed with his honesty and explanations and his willingness to listen and answer my questions. I am thankful he was my patients doctor, I am confidant that I and my patient are in good hands!

1st, let me say I have been a patient here for about 15 years. Dr. Vanderhoof is excellent and…read morecompassionate. My cataract surgery is the reason for the 2 stars. On April 1, 2025, I was told my cataracts were "ripe" enough to do surgery. I was put on the waiting list. 3 months later, I had my first surgery. Before that I met with the surgeon and the "insurance expert", Fran. During a one-on-one meeting with this so-called expert, I made it quite clear I did not want my eye drops prescription called in to Walgreens. She assured me she would call it in to Henry Ford Pharmacy, my preferred pharmacy. She called it in to Walgreens! After 4 phone calls, I straightened that mess out. After the above, I spoke to the office manager, Kathy, about Fran's actions. She assured me that Fran would be "written up". While on the phone with Kathy, I inquired why I had to pay the $35 refraction fee before they would do my surgery. Her response, "that's our procedure". BTW, that refraction didn't occur until August 21, 7 weeks later. But, of course they processed my payment immediately. After the 2nd eye operation, I did a follow-up appointment to see how the procedure went. I had some swelling, so Dr. Vanderhoff suggested I return in 2 weeks for another evaluation. When I got to the front desk, I was told there was nothing in 2 weeks, so they set it at 3 weeks. A week later, they called me and said they had to push my appointment out another week, or a month after my surgery. I ordered my glasses through Costco and finally picked the up today. My entire summer was blind-sighted (forgive the pun). Why can't a cataract patient be given a schedule of appointments so that the final outcome can happen in a reasonable timeline? There seems to be a disconnect between the professional staff and the people at the front desk. Why does a patient who knowingly has numerous appointments have to use the card reader to check-in every time. "The system" has all your insurance information and your driver's license stored. I will be seeking additional vision care at a different facility.

I recently went to Fraser Eye Care in Warren, MI for a LASIK surgery evaluation. I was thoroughly…read moreimpressed with the entire experience. The office itself is stunning--modern and aesthetically pleasing, providing a welcoming and comfortable atmosphere from the moment you step in. While the wait time was slightly longer it was well worth it because I saw 2 doctors that day. The thoroughness of the staff is evident in their detailed explanations of all available options and alternatives for LASIK surgery. Each step was clearly outlined. What truly stood out was the meeting with the counselor. They went above and beyond to explain the cost aspects of the procedure with complete transparency. just one straightforward price. This level of honesty and clarity was refreshing and greatly appreciated especially in medicine.

Excellent service, extremely caring staff. Dr Human explained my eye condition completely.read more

Dr. Parent has terrible bedside manner. He walks in the room for barely 2 minutes then leaves. He…read moremay be a good doctor but does not seem to care at all. The younger staff are personable and great but that is not enough for me to ever come back.

My grandfather had a throat infection, couldn't eat or swallow anything whole, we went to visit him…read moreone day, and walked in on a nurse force feeding him a banana, shoving it down his throat, and when we explained to her his medical condition, she said she didn't have the time to read all of her patients charts... my grandma was slowly dying and was placed on a ventilator and kept trying to remove it since it caused her so much pain, they strapped her arms down at her side, at night, a male nurse would come into her room and sexually violate her repeatedly... The day this hospital closes will be a good one.

They don't know what the hell they are doing, half ass doctors, that lie. They messed me so bad…read moreemotionally I've got PTSD I can't even drive by this place. I pray I never have to enter this hospital again. Watch your back here.

After several appointment cancellations by the doctor, I finally saw Dr. Malinowski and after…read morecomplaining about all of the cancellations, she didn't apologize, basically said nothing and about a week or so later I received a letter stating that none of the doctors in the office would treat me and that I should look for another retina specialist. She just didn't care at all.

I continue to expect good customer care and professionalism [period]. If I want disrespect and…read moreincompetence, I'll visit your competitors.

Expect to wait 30 to 40 mins after your scheduled appointment to be seen....I was there on a…read moreSaturday, 11:00 o'clock appt...didnt see the Optician until 1145...went through eye exam with the assistant....led down a hall to a waiting room to wait for the Dr with 6 other people already in there waiting to see the Dr. Completely under staffed for an office that takes in emergencies and scheduled appointments. I said i wont ever be back ...the assistant asked why....i said i had to wait 45 mins to be seen and ive been here an hour and a half ...she actually said...oh thats not too bad !!! Wouldn't and Don't recommend this place.

Great eye care but absolutely the WORST phone service I have ever encountered. Over 25 minutes on…read morehold to reschedule an appointment! Hire more people!!

Team was able to get me in quickly for consultation and procedure. Procedure was very quick and I…read moream a month out with no complications. Overall extremely easy process- wish I did it sooner

After an hour wait I never saw the optometrist for the consultation…read more Front desk person had no estimate as to when I would be seen. Then I asked how long the actual consult would be and it's an hour and a 1/2 long?! That needs to be advertised that it's an all day appointment.

Office of Dr. Daniel Lin and associates…read more Some doctors get in the practice to help people. Others choose the disgraceful path of merely wanting to squeeze every cent possible out of their patients. You can tell a medical provider is predatory when you are greeted with the following kinds of signs right on the reception desk: 1) Ads/brochures for supplements. Total conflict of interest ... even before you consider that most of these products are just "snake oil"! 2) Obscene prices to get copies of your patient records. They charge like $50 per request + $10 per page. Do you think this is for some equitable reason, like, the "bonus" fees are going to the administrative staff? No. And do you think it's just "covering their costs", like this is anywhere near what it actually costs the provider for their administrative staff to fulfill these requests?? Again, no. Let's generously assume staffers get paid $30/hr. If they're doing such a poor job of admin in the first place, that it's taking them *2 hours* to copy some documents for a patient, put them on a thumb drive, fax/email them, etc., they're not actually worth that pay rate, are they?! So, tell me again why so many hardworking people can't afford proper healthcare in USA... 3) Ads/brochures for CareCredit, etc. If u don't know how these programs work: it means the provider doesn't trust the patient. The bank pays the provider immediately, and then, if there are any "issues", those are left to be resolved between the patient and the bank; the provider is out of the picture. They got their money and they don't care. Trust is fundamental to good care, and it's *supposed to* go both ways. 4) Of course they don't accept insurance from the "affordable"/public health plans. These plans pay less than private insurance. So, another helpful indicator if you're dealing with a provider whose top priority is to help their patients, vs. one whose top priority is to maximize their profits.