Honest, fair, thorough work. Comfortable but not luxurious waiting area. Rule of thumb, when the…read morewarranty runs out on your not new any more auto, take it to the best independent you can find, I did Do your own footwork.

I was having the 2 error messages on a 2022 XC 90 that pointed to the auxiliary battery. I did my…read morehomework and checked nearby places closer to where we live however most places either did not want to touch the car because of the European parts and CMS or quoted me outrageous prices to replace the battery. When I called Swedish Imports, they explained that they see this issue frequently in the 3-5 year timeframe and were honest about the cost and duration of the appointment. I appreciate their speed, availability, expertise and honesty. I did the drop off which was very easy and you then get the quote estimate on your phone and can quickly approve or decline. JJ and Brandon were a pleasure to work with and I will now bring my Volvo here for any other future mechanical work. Thank you for being here!

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.

Awesome car buying experience! They respected social distancing with doing most of the approval…read moreprocess over the phone and online and my sales person Phyllis was very down-to-earth and easy to work with. - I think people in certain situations have high expectations with what they think they can get and what they think a car dealerships can actually do when the banks tell them yes or no with the car that you want not them. If you the consumer have your down payment, all of your paperwork, and can be patient you'll be good! People just need to chill and relax when buying a car.

Recalls on a vehicle were ignored and taped back together and basically I was told sorry. I went…read moreto the other University Ford and they tried to charge me $500 to replace a key stating it would have to be reprogrammed. I replaced the key myself for less than $25 on amazon. I will never go back after changing my oil there and being told there was a hole in a pump, them trying to charge me to pull my engine but then letting me leave the dealership with no antifreeze/Air Conditioning. They were sure quick to try to sell me a new car. I'm at a different dealership with much better service right now. Watch out.

A recent service issue resulted in a disputed diagnosis. Clare R. went above and beyond to resolve…read morethe issue. She made an extra effort to ensure the correct repair was made, and the problem was fixed. She was polite, professional, and friendly. Everyone involved was great to work with, but Clare really went the extra mile. Also, a shout-out to shuttle driver Shelby W. She was very helpful, courteous, and friendly. Kudos to both women.

I normally have a good experience here, but I was very disappointed with a new advisor I was…read moreappointed. I failed my safety inspection for a side marker bulb, and I had to insist multiple times that I was not fixing it at the dealership. I come back during re-inspection to inquire about a "critical" recommendation, and the service advisor was not keeping a respectful tone with me. He kept insisting "toyota recommends xyz," and refused to tell me what specifically was wrong with MY car, and what they observed during my inspection. I had to put an end to it with "you are not understanding what I am asking" for him to say what was wrong with my vehicle.

I purchased my 2025 Kia Soul from this dealership with the help of salesmen, Mr. Edward Bell. He…read morewas attentive to my needs and helped find the perfect vehicle for me! He took the time to answer all my questions and never made me feel rushed to make a decision. He made buying a car fun and easy. I would highly recommend this dealership to anyone in the market.

Worked out the details of my purchase over email. Went into the dealership and everything was just…read moreright. The dealership even honored the same price for my daughter, so we bought 2 cars. Very pleased.

I just purchased a forester from Jeremy Smith (Finance manager was Shadi). This whole car-shopping…read moreexperience has been so insanely stressful and as a first-time car buyer and young woman who was alone, I was prepared for the worst. I visited plenty of other dealerships and places to buy cars and this was the best. I expected plenty of comments about where a brother, father, husband, etc., would be to help me with the process and I expected to be taken less seriously as a car-buyer. I received none of that from Jeremy or any of the other folks that helped me at this dealership. They took me serious, listened to my concerns, were not pushy about things I did not want to do or include with the vehicle, were incredibly organized, timely, and communicative. Overall, I'm a big fan of this dealership.

We just purchased a Subaru certified Outback. Michael Brown was fantastic in making the purchase a…read moresmooth and seamless process. Look for Michael at Hendrick Subaru!

I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

Clinton Harrison was excellent. He kept me informed every step of the service processread more

Still going with 5 stars. I ended up buying a new to me black MDX, that I really love. It took me…read morelittle to no time and Kyle was willing to listen to me. I love cars and understood what I wanted in my next one as well as what my car was worth. I also had an offer from another dealer as a trade in which allowed me to recognize my boundaries. Once we got the car (which I love) I knew something wasn't right. Sounded like the rotors but with the mileage it didn't make sense. I ended up giving it a week and then ended up bringing it in. I was in fact right and the team worked with me to get it all fixed up in a timely fashion. They were apologetic and kind. Once again a 5 star experience!

Daniel did a great job of taking care of us! We needed our tires rotated and did an alignment as…read morewell as an oil change and multi point check up! We always have the best service there and they always try to give us the best price! And yes, they are starting to charge a 2% surcharge when you use your credit card. Lots of places are starting to do that. Hopefully the cash back on a credit card would help offset the fee. We just used our debit card, with no fee.

Deceptive and dishonest sales practices. Would not recommend. No accountability from management for…read moretheir staff's behavior. It feels like they were looking for ways to take advantage of a single mom.

I had an appointment for a routine service, dropped my car off, they said it would have to be…read moredelayed to the next day because their technician was fully booked. The next day came and when I called, they said they would get to it but they didn't so I called again on Saturday now two days past my appointment. This kept happening until the following Wednesday where my car had been with them for a week and they still had not examined it. There was nothing wrong with it so I could've kept driving it, but they would never proactively call me and they just said their technician was super busy. I had to throw a stink for them to finally get to it. The service and communication is really bad here, I would not go here.

We had the misfortune of having a traffic barrel flung into the front of our Jeep Grand Cherokee…read more We were over an hour away from home and looking at the vehicle, there didn't appear to be any damage. But within minutes, the car overheated and we found it necessary to be towed to the nearest Jeep Service Department. Thankfully, that place was Sport Durst. From the minute I walked in the door behind the tow truck, to picking up the vehicle after it was repaired, I couldn't ask for better service. Kurt was super nice and easy to work with. I needed to have my car back as soon as possible because I travel for work and Kurt made it happen. Shawn (sp?) the man who handled the claim with my insurance adjuster was efficient in getting the needed paperwork. When I picked the car up, the weather was very cold so the tire pressures were a bit off and they made sure to fix that for me. Honestly, I can't say enough good about this experience...especially for being so far from home when it happened.