We have taken 3 cars to them so far and have been very satisfied each time with their exceptional honesty and service. They go the extra mile. read more

I have used J&J several times in the past and have been satisfied with the service provided. Things have definitely changed. Took my BMW in for a radiator flush. The car was returned after two hours and the bill paid. The next day, Micah called and said that he was sorry that I was not informed of a radiator leak, and quoted me the price of a replacement. Expensive - but I trusted them to do the correct work. Took it in on Friday the 31st and they completed the work that day. Picked it up at closing - Micah was still in the shop and no one was in the office. When I got home, I discovered the windshield was cracked and needed replacement. Micah denied responsibility and refused to pay for the repair - even though the the damage was done while J&J had the car. Micah said they could not cover it because their insurance would call it "an act of God". Any other shop would have paid for the windshield without question read more

Hello, I wanted to caution everyone to use Johnson & Johnson Imports in Garner. My mother and I recently had a terrible experience with them last night. They took her vehicle without authorization and lied to her. They told her that her car needed parts and couldn't be driven.... Micah Shenell Mason took my mother's car for a joyride without authorization roughly 30 miles out... down below is the full explanation. I just want everyone's vehicles to be safe and we want you guys to receive honest work! The managing partner of this company should be ashamed of himself. On February 13th, my car alerted me that the brakes weren't working. I called a tow truck and took it to Johnson & Johnson. No big deal, it was all set on February 14th. Well when I picked up my vehicle and drove home, a piece from my tires popped up and it left me stranded on a one way lane road. Micah Shenell Mason showed up with his tow truck and seemed to be very kind at first. This is where he took my kindness for granted and found me as a target. He took my car back to the shop and on February 15th, he informed my husband over the phone that he had to order parts for my car and that it would be ready that following day. That same night around 6:00pm, I get a notification that my car had been unlocked and when I check the location from my car, it was in Cary! This body shop is in Garner mind you. I searched up the address and my car was in a subdivision(35 miles from our home)... I was told that my car needed pieces and wasn't able to drive. At this point I reach out to police out of concern for my vehicle. A little while later, my car is now shown to be in Morrisville in between Hickory Tavern and Paragon Theater. I come to find out that Micah Shenell Mason, whom I trusted, had taken my vehicle out to dinner with his wife and his home without authorization. This is so unethical! I understand test driving a vehicle in proximity to a body shop, but to take my vehicle (that wasn't supposed to drive) out to dinner with your wife in Cary and your home is disgusting without my knowledge. Micah Shenell Mason is unethical and will take your car without your knowledge. Peter, an employee at the shop, said he was offended by having Micah Mason ARRESTED, but I'm offended to have my car taken unauthorized for late night dinner. They said this was common practice and acknowledged that this wasn't "bad practice." They also said that they wouldn't charge us for an incident which was their fault and would now charge us! Lying is not okay! Do not trust this body shop because they will do unimaginable things without your knowledge! read more

Unbelievable staff & Service is Best in Triangle. I blew my engine in my 328i xdrive. J & J import walked me through the entire process , ive been in Raleigh for 30+ yrs & have never received this kind of professional knowhow from anywhere. If you cant decide weather to trade it or fix it? 125.00 diagnostic exam by this crew is well worth it. Thxs J & J crew. Sincerely Allen Wilson read more

I am fairly new to the NC Triangle Area and was looking to find somewhere I could get my car serviced. I found out about Johnson and Johnson in a gospel radio station commercial and decided to take my car there. I needed to get my "B Service" done, and I also was a getting a vibration whenever I pressed down on my brakes. In addition, my front cigarette light had stopped working which I figured was a fuse. In fact, I told the technician when I called to make the appointment as well as when I dropped my car off on 12-7-22 to disregard fixing the cigarette lighter if it was anything more than a fuse. When I picked my car up on Friday afternoon, the invoice showed a $375.00 charge for "Job03 ELECTRICAL DRAW TEST." This was in addition to the B Service and the brake issue which they determined to be rotors and brake discs. When I asked the gentleman about the draw test, he told me it was a test performed to figure out the problem with the cigarette lighter. When I asked if they fixed the cigarette lighter, he said they did not fix it because they did not have time to complete the test before I was scheduled to pick my car up. (This was odd since we had talked Thursday as well as on early Friday afternoon and this test was not mentioned.) Also, when we talked Friday he told me my car was finished and ready to be picked up. When I questioned him about this charge, he said he only willing to remove 1/2 of the $375 charge. His position was firm on how much of this charge he was willing to remove. I completely disagree with the cigarette lighter charge, whether it is $187.50 or the full $375. Not only based on their statement did they perform work beyond replacing a simple fuse which was my original request, but they charged me for doing so. On top of that, they said they did not complete the test, and did not fix the cigarette lighter! When I returned home, I googled replacing front cigarette lighter fuses like the one in my car. I found out that it was a simple fix. I ended up purchasing a 100-piece set of fuses for less than $8.00 on Amazon and replaced the fuse myself. It's working fine and I haven't had anymore problems with it. Obviously, I won't be using their repair services again. read more

These guys are awesome! Work was done on time. They explained everything in great detail. No pressure, just knowledge! And left all decisions to me to get work done. Money well spent! I'm in love with my car all over again! It's not sluggish any more. I'll never take my car anywhere else! Finding this shop has made the difference in me keeping my car. I thought about getting rid of it because of the anticipate maintenance cost. Johnson and Johnson makes owning a BMW more affordable! They've been awesome every time I've been there. Many thanks! read more

I went to these guys and spoke with Mike who was friendly. I believe he did not understand one of the issues I explained to him which was a SOS malfunction. Work was done on my water pump which was fine, oil leaks were apparently done but still have an oil leak. The SOS was stated as done on my invoice but was still present when I picked up my car. Paid $2444 for all services but my service light came back on after 3 days. The owner Micah, texted me how I was feeling about the service, I explained my displeasure and no response. A week later I started getting a transmission malfunction, I don't know if there was any relation to the work done, but I texted Micah and still no response days later. I have no confidence in these guys now and very wary to go back. May just have to go to the dealer, which I was trying to avoid in the first place. I wish I could show the text convo... Crickets! read more

Had a good experience with our Chrysler Crossfire. Johnson and Johnson was able to diagnose the issue and resolve it at a reasonable price and thus far, car running well. What we really like is the follow done by them. Will certainly use them again and have already recommended their service read more