Academy Sports in Chattanooga (Hamilton Place) was terrific. A young employee named Montana,…read morestopped what he was doing to help us purchase a bathing suit for our grandson recently, at a Cub Scout outing in January!! We didn't really expect to find one, but Montana told us he would get one for us in our grandson's size!! He saved the day! Excellent customer service!! Thank you, Montana!

Great selection and great prices. Always have what you're looking for and the employees are friendlyread more

My son and I went by on Monday to see if there was a chance to get fitted for golf clubs. It was…read morearound 2:00 when we got to the golf department. We were told that the guy who does fittings wasn't there, but if we could come back the next day he has an open schedule and could fit us then. We live about :45 mins away. We called several times the next day and no one answered. Called again no answer. We finally reached someone at 3:00 and they said the guy that does fittings was at lunch but he'd be back in :30 mins and that he'd be leaving in 3 or 4 hours. That sounded like we'd take the chance and go on down. We arrived at Dicks and the guy in the golf department said the guy that does the fittings had left for the day. I would think that on the first visit from us to the golf department to be fitted for clubs someone would have said: What's your name and number?? And maybe the same question when we called back the next day. By the way, the sales person that was there in the golf department could have totally sold us clubs if he'd said: Hey, while you're here try these clubs out! We might have just bought a set that he showed us. We were open! We left there and went to another golf store and got clubs. There they were very attentive, helpful and I'm glad we could get what we needed.

Went in looking for a red bottle and found one but had a dent in it. Everyone was super helpful and…read morethe manager gave me a great discount on it. 10/10 service. I'll be getting my Yeti gear here from now on.

Went in for specific sneakers. Jose' was perfect in helping me find exactly what I wanted. Very…read morenice store, clean and well organized. Always friendly employees. Quality clothing available even though it's a bit expensive. Will definitely return to shop here in the future.

They honored their slogan and did there price Mach with no hesitation. The lady working the front…read moredesk was very nice. They also had a good selection of socks.

Impressive customer service, they answered at 5pm PDT to help verify an item was in stock…read more That means they were still working at 8pm! They are the only ones with a certain factory Glock mag (California special) in stock during this pandemic/election amdness. Pricing was fair and I did not hesitate to order. Highly recommend!

Placed an order on May 16,2026 for two Daiwa Fuego baitcasting reels, received an email indicating…read moreI would receive another email when the items were shipped, never received an email therefore eight days later I contacted them and was told the order was cancelled and the money was refunded. I asked if there was a reason the order was cancelled and was told there was no reason documented and was asked if I wanted to place the order again as there was a lot of reels still in stock. I told the person no thanks as I was not informed of the cancellation and have been waiting patiently for the reels to arrive, all the while missing out on the other Memorial Day deals going on in other stores. My experience with this company will not lead me to purchase anything else from them, very poor communication, very poor company in my opinion.

As far as Bass Pro Shops go, this one ain't bad. It's a lot bigger than it appears from the…read moreoutside, with large selections of pretty much any gear you'll need. I was a little disappointed by the small inventory of knives and multitools. Bass Pro prices range from bargains to ultra-premium products, so look online before you shop. Probably the best selection of hats on this side of the Mississippi. Taking a star off because the sales reps were RELENTLESS. They bothered my friend and I the entire time we were in the store. Neither of us were interested in buying the credit card and that sentiment has not changed since our visit.

Smaller than some of the ones I have visited but courteous staff and nice area they had some sort…read moreof fishing thing going on out front for kids

This business doesn't strive itself on customer service. I called in and was placed on hold for…read moremore than 5 minutes by the representative who answered the phone. I then asked for Chad (the owner) and within the first few words of me speaking in a calm manner, Chad hung up the phone in my face. This business does not strive itself on professionalism or customer service at all! I would never refer to my family or friends being treated like this.

Wow. I was so nervous about finding a new pair of running shoes because I had a very specific list…read moreof criteria that I knew was going to be so annoying for whatever poor sales associate was brave enough to greet me. After taking a few moments to look at the wall, Monica ended up greeting me and was on her A-game from the get go. She listened to what I thought I needed, helped guide me to what was actually best for my feet, fitted me, and was incredibly considerate and helpful when picking out shoes for me to try. I think I probably tried on 10 pairs before landing on a pair and she was just as bright and personable for the last pair as she was the first. Give that girl a raise, I rarely write reviews but she was fantastic!

Love this REI in Chattanooga. The cashiers are genuinely so nice and helpful, and if you're an REI…read moremember it's literally deals on deals (like... it's kind of dangerous). I went in "just to browse" and somehow left with a gift AND a super nice North Face jacket for a steal. Also the REI outlet section is wildly underestimated don't skip it.

After a large purchase and joining REI, I was given a $35 discount card. When I went in the next…read moretime, the manager refused to honor the card because it was a few days over due - and the expiration date was in very small print. She was not friendly about it at all. Also, although the store looks great, they did not have very good selection of stock or sizes. I will no longer shop there and rather go with on-line stores for my camping / outdoor gear.