just want to thank Mason at the gun dept, i appreciate your professionalism and awesome customer service. I came back to purchase a rifle because of it. read more

I would ALWAYS prefer to buy locally, but most of the time it makes no sense. Consider this: ~~~~~ I went to Sportsmen's Warehouse in Mesa several years ago to buy an assortment of primers for testing reloads for my new 44 SPL revolver. I had to stand in line for FORTY FREAKING MINUTES while those guys at the counter jabberred and jabberred like best buddies having a beer about the merits of this weapon or that one. I have SERIOUS back issues and it was shear freaking misery for me to do this. I told the guy who finally waited on me, "Hey, man. I know you don't run this place, but my wait to buy these primers was just NOT ACCEPTABLE. Perhaps you ought to have two lines? One for lookie lous and one for people who actually want to BUY SOMETHING?" I made a point of being calm and nice, even though my back was afire. I told him politely that they would NEVER see my face again at that counter. I'd rather pay the UPS hazard fee than stand in line for 45 minutes. That's a NO BRAINER. The guys who run that place HAVE NEVER THOUGHT ABOUT THEIR CUSTOMERS' EXPERIENCES. Not. Ever. That's why they s**k. read more

On August 24, 2026, around 3pm, I called to check if they had a gun in stock. I was transferred, put on hold for 10 minutes, and then hung up on. I called back, and they clearly recognized my number: someone immediately said "sorry, they didn't answer, I'll page it over the intercom," then transferred me again. Another 10 minutes on hold, then hung up on again. I called back at least 30 times over the next hour. No one answered, or I was hung up on almost instantly. It was obvious they knew exactly who was calling and were ignoring me on purpose. I drove to the store while still trying to call. Walked in and found three employees at the front desk, including the manager, just talking. When I asked for an explanation, the manager's exact words were "the gun department doesn't know what the f*ck they're doing, how can I help you?" He then tried to shift the blame onto his own employees instead of taking responsibility. The other two employees weren't even part of the conversation but kept butting in anyway, being rude and condescending while I was just trying to get a straight answer from the manager. As I was leaving, after telling them I wouldn't be spending my money there, one of them said "have a nice day" in the most condescending tone possible, clearly just trying to get a rise out of me. This wasn't the first bad experience I've had at this location, but it will be the last. I won't be back. read more

This place is a joke. I call and get transferred to the gun sales department. I am on hold for 15 minutes and then I hear someone pick up and then slam the phone down to hang up. I call back, transferred again, then a hang up. I never even got to ask my question. Top notch customer service!!!!!!!! I will take my business elsewhere. read more

9/13/25 Value 5/5 Returned today to use my Byrna promotional $100 credit offered during the purchase of my wife's Byrna. We picked up additional Co2 cartridges to use during practice and also additional pepper ball tubes. The $100 credit was timely and a great benefit for customers! Selection 5/5 Warehouse offering a large selection of sports equipment organized by sport, see photos. Service 5/5 Warehouse assistance is department centric, especially for the Byrna. Pro Tip If you're looking for or have questions about the Byrna stop by the front desk and ask them for a Byrna associate who specializes in the products and training. For everything sports and the outdoors the Sportsman's Warehouse has it all! Play well my Friends-SYOY! read more

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I have been to this store a few times for different items. A few things I noticed is employees are not friendly and do not like their jobs. Also, the prices are higher than everywhere else. It brings me back to the 90's when you bought something then weeks later you see it at a different store for $30 more/less. Now they do match competitors prices with proof. Their website also says not only do they match it they also will beat the match by 1%. The problem, with the exception of the manager, none of the employees at this location knew that. I even showed them their website on my phone proving to them the company they work for beats the match by 1% and I still got the "no we don't do that...well I never heard that...maybe a manager can...". I have better things to do than price check everything in a store to keep myself from being legally robbed and then get the run around by a miserable employee. I wanted to give this store my business being close to my house but Scheels is honestly worth the trip compared to Sportmans Warehouse. At Scheels they welcome you when you walk in, employees are professional and helpful, the prices aren't outrageous, and they thank you for coming on the way out. It is not hard to do and SW has never provided that. read more

My "GO TO" store for sporting equipment. "Leonard" is super knowledgeable and friendly support at the gun counter. So very helpful and professional. Also appreciate "Courtney" who knows how to make transactions go smoothly. Sportsman's also has a terrific price match (plus 1%) policy. I always prefer to shop online for best price and go to SW for final purchase if possible! read more

I placed an online order for a Jetboil stove and fuel, planning to pick it up later that day. I arrived at the store about an hour after placing the order--before getting the official "ready for pickup" email--because I had driven all the way from North Scottsdale to Mesa and wanted to visit a few other stores while I was in the area. However, I finished visiting those other stores earlier than expected so I decided to head to Sportsman's. When I went to the customer service desk, I politely asked the cashier if they could check the status of my order. I even let them know that if it was going to take a while, I'd be totally fine coming back the next day. I wasn't trying to rush anyone--I just didn't want to sit around for hours. Unfortunately, the cashier was extremely rude and condescending. He went back and forth with me for several minutes before even agreeing to check on the order. When he finally did call the back to check, he made a point of telling them I was "early," but said it in such a nasty, sarcastic tone--with a fake smile on his face-- that it honestly shocked me. I could even hear the fulfillment team on the phone saying they were working on it right then. After a bit of a wait, the order came up to the front and was handed--once again--to the same cashier. He didn't acknowledge that it was mine, even though I had already shown him my order confirmation with both items and given him my name. The only reason I knew it was ready was because I got the pickup notification email. So, I had to get back in line to collect the order I had already been there waiting on. When I finally received my items, the cashier spoke to me like I was a child. I left feeling completely disrespected and disappointed. I was this close to canceling my order entirely. REI will continue to have my business, but after this experience, I won't be shopping at this location again. First and last time! read more

This used to be a great, welcoming store. Now it's all corporate--no heart, no soul. They got rid of the people who made it special. The people that have been there for years. The people that were Sportsman's warehouse. If you want to help the corporate out and not the people that make it sportsmen, then spend all your money here. If I were you, I would go to Bass pro shop or some place that cares about customers and employees. Employees are the ones that make sportsman's not the people that are making the big bucks. read more

Have been using the location for 10+ years and have always had relatively consistent and good service. Good selection of products and if not in stock I order online and either ship home or free to store. Recently had an interaction with management and they are truly a class act. Kudos to Courtney, Steve & Danielle! You guys have a great team there and run a great store. Will continue to be my go-to place for gear and toys. read more

I went to SPEND $1,000 or so on a crossbow. When someone finally noticed me, they knew nothing about crossbows in general and even less about the ones they had in stock. He made no effort to find out anything and did not even try to find someone who did know something. I left with nothing other than the resolution never to go to Sportsman's Warehouse again for anything. Service is terrible and they must not need customers. read more

I attempted to order a fishing pole on line that was listed in stock and able to pick-up same day, I went into the location to buy the same rod do to that I was going to be in the area, the store informed me that they don't have the rod and haven't had any of the rod model for a long time but didn't give me any solutions even asked the floor manager, this location needs someone else to run the store and fishing department I have had a problem before and had to use another location (it didn't have the rod in stock) Dae read more

We've made a lot of purchases at Sportsmans - and bought gift cards as well. We'll never return after our most recent purchase. We bought stadium seats, and they sucked, so we wanted to return them two days after purchasing WITH a receipt, and they wouldn't take them beck because the tags were removed! You couldn't even open them without removing the paper, wrap around tag (that I threw away). What kind of return policy is this???? Guess what, Sportsman's warehouse? You've lost a family of business! SCHEELS has been amazing since they opened and well worth the drive!! read more

One of my firearm students wanted to purchase a pistol here and I tried to dissuade her, the store having such poor staff, most -- if not all -- with bad attitudes. Unsuccessful, she wanted to go to Sportsman's Warehouse because she'd done that as a kid with her father. I agreed to go with her just to make certain that was treated well, and not have some "cipute little girl gun." read more

'Most' of the ammo is behind the gun counter now. So you have to take a number and wait behind all the people looking at guns, filling out their background check, waiting for that to be processed, then checked out at the register. 20 minutes? Hour and a half? Just to buy a box of ammo! I won't be back to Sportsman's. Too many other options in town! read more

Will never buy from again! Strike 1- i was going to purchase a hydration pack they said was ready for pickup in 1 hour. I decided to go look at it in person before buying. They didn't even have the item. I asked an employee where it was and he said he'd never even seen it at the store. Strike 2- I stopped in to look at an item. The sales associate didnt even know the most basic information on operating the item. Strike 3- I purchased an item online. It was supposed to be ready for pickup in 5 days. When the online status showed nothing had been processed, I emailed them. They responded that they have a week to try and find the item from some supplier to fill the order. They don't even have the items they selling online. WILL NEVER SHOP THERE AGAIN! read more

my man Rick at the gun counter needs a fucken pay raise originally came in for ammo left with a new 9mm for my wifey and a 12 gauge for my night stand great deals and educated me and prevented me from buying a shotgun that wasn't reliable and led me to a different one GIVE THAT MAN A PAY RAISE ASAP read more

It used to be my favorite store. Whenever you went in there were people there to help you and they knew what they were doing. Have bought tons of stuff from there over the past 40+ years, but I've been there three times in the last week and I have to tell you I can't recommend them anymore. They don't have anybody there to help you. I bought a new rod and reel and wanted some line put on it which they can do but there was nobody there that could do it. They said come back next week so I came back today and there was nobody there that could do it they said come back this afternoon and I'm sorry I said no Service is horrible. Prices have gone up what they need to do is hire some more people and they need to hire those that know what they're doing putting line on a real is not rocket science so I'll be building a little jig that I'll just do it from home like I've done it before Thinking about taking the rod and real back buying it somewhere else like I said they used to be my favorite store, but I don't think I'll be going back read more

Can't say anything bad about the rest of the store, but the firearms Dept is a dumpster fire at best. Waited over 30 minutes to pick up a handgun I purchased online, mostly because of the employees just BS'ing with "customers" that are not there to purchase anything. The second time(and last) I went to look at a scope. Again waited for about 15-20 minutes with only 3 people being attended to. So I went elsewhere and spent my $1500. Same obese guy just hanging out down at the end of the counter talking to someone not buying anything. Another employee called for him to help with something and he said " I'll be there in a minute". The employee who needed help was frustrated with this guy. I can see why. I have no idea how this individual even has a job there. Completely lazy and useless... This place is not worth my valuable time. Or my money. read more

Gun counter guys were very knowledgeable and helpful. I had a couple of questions and they were very helpful. Hell even one of the other customers even had some advice. read more

Well it seems as though this location has issues with consistent staff professionalism and customer service. A tall fellow entered the store in front of me and I followed. Seems like we were both headed over to the fishing department and upon walking through he received a "Hello. Can I help you find something?" by an older associate. I was about 30 feet behind and as I approached the older associate he quickly glanced my way and continued on. I didn't think too much about it until a female associate did the same thing! She asked the guy walking ahead of me if she could help him find something. When I approached her vicinity she literally stared me in the eyes and looked back down to the clothes she was folding. No hello, no acknowledgment, no nothing. I ended up going to another sporting goods store and was promptly greeted and helped. This location needs to be restaffed. read more

The firearm section was extremely helpful. The staff was well knowledgeable and patient. I was very comfortable purchasing my first riffle. I would highly recommend them. Also, sportsman price matched so I didn't have to go elsewhere! read more

I went to Sportsman's Warehouse to buy a gun safe when the associates loaded it they decided not to be careful and cracked my bed i have attached pictures down below. When i mentioned to them what they did they said it wasn't their fault. Like excuse me what do you mean it's not your fault you did it. Myron was the associate he is a manager at the store. never once did they mention not being liable about customers vehicle damages. Definitely would give them zero stars. I know sportsman's read their reviews so you guys better make this right and repair my bed read more

Sportsman's Warehouse - Guns & Ammo Near Me - Mesa, Arizona

Great place to shop for your outdoor needs. Crew members are helpful. Place is clean and well stocked. read more

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I go to my local sportsman's for fishing stuff on a daily & me & my brother-in-law go in to get him a firearm. we asked if someone spoke Spanish and they said no so he starts doing the survey and it's in English after KENNEDY Said the survey was in Spanish so my brother-in-law tries to take his time on the survey because he doesn't understand the words Kennedy tell him to submit it after he's trying to review it it's Christmas Eve pretty sure he's trying to get out work.KENNEDY & manager on duty MYRON are going over the questions laughing later on they said they can't sell it to him because of how he answered the questions.MYRON tried telling me that the questions were in Spanish read more

not a single person greeted me when I walked in or asked if I needed help finding anything. once I got the stuff I was looking for waited in line for a couple people ahead. when it was my turn the cashier answered a phone called. Stood there for 5 mins waiting then she told me to go to another register with another person on it. There was 2 others waiting in line and I wasn't going to cut the others waiting in line. had a bad experience with sportsman a while back and thought I would give them another try. Now I know why I will never go back read more

Felt like a grocery store in walking in. They do have a good selection and you'll find what you need. Don't know why there are random hunting pictures and everywhere taxidermy (I guess they sell it??). I had enough when I saw the sale sign of a nickel after also finding everything else non competitive. That sign suggests either they are stupid or think the consumer is stupid for seeing "sale". read more

Sportsman's Warehouse - Sale item of the year? Either they are stupid or think the customer is - Guns & Ammo Near Me - Mesa, Arizona

Finally - a place that understands customer service and doesn't treat a woman like a second class citizen when she wants to buy a shotgun. Got my Benelli and I couldn't be happier with the entire transaction; easy in, easy payment, easy out. No 12 ga shells in stock, but that's a National issue, not something this store has control over. The store I reviewed earlier today (see previous review for another gun store) just lost over two thousand dollars in business for being sexist, male chauvinists.... Sportsman's was the exact opposite; they looked at me when talking about MY gun purchase, instead of doing everything through my husband. I appreciate that. I'm always for giving the local guy my business... until they don't appreciate it... then I'm not above using a big box store for a major (to me) purchase. You have our business, SW! Keep up the great work! read more

We came in here looking to purchase a firearm. We ended up getting the gun along with the extended warranty. The guy who assisted us was great, he deserves 5 stars. 10 outta 10! Less then two weeks later we receive an email saying the gun is on sale for over $100 dollars off. We called in to customer service to inquire into getting the discount since it was less than 14 days since it was purchased. They ended up referring us to the store and said since it was over 7 days they could not do anything but maybe the store could. When we called the store they forwarded us to the gun counter but nobody answered. Took 3 attempts before we got over there to be told that nothing can be done unless the discount was offered before pick up. We had purchased it in store same day. Extremely disappointed that they couldn't help us out being it was so close to the purchase date that the discount was offered. read more

Where do I begin, online shows that they have stock of an item, when you drive there, they haven't and the staff's attitude is that the website is often wrong and walks away. Wanting to buy a scope, well good luck trying to see one within an hour, grab a ticket. They have the scopes in the firearms counter and the staff won't serve anyone else while they're waiting for an ATF clearance. Nothing more annoying than watching staff talk amongst themselves while the queue is getting longer and longer. Come on guys, respect the customers time and give him the service he deserves, after all his money is keeping your job afloat. Oh, ammo is on a shelf, nice and easy but primers, you need a ticket in the queue . The opposition who's name I shouldn't mention but I think we all know who, EVERYTHING is on the shelf, even rifles. Pick em up at your own leisure. read more

My husband and I went shopping and the young men at the firearms counter were extremely helpful. They were knowledgeable and friendly. I'd definitely recommend this location. I wish I asked for the young men's names so I could call their manager and let them know what a good experience we had. read more

I purchased a camping chair and a week and half afterwards the chair went on sale for 30 percent off and they wouldn't refund me the difference. I will NEVER shop there again. Horrible customer service!!!! read more

I have shopped at the Mesa location many times, having a consistently great experience. The salespeople and management have always been courteous, knowledgeable, and helpful. Yes, sometimes there is a wait, because with their prices (lowest in town and they price match) there are more customers than in any other shops. (Real review: I don't work there or know anyone who works there). Yes, the salespeople take their time with customers and discuss options rather than herding them through their purchases. Where I differ from less enthusiastic reviewers is, I want the salesperson to deal with the person in front of me the same as I want them to deal with me. That's why Sportsmans is my go-to. (And at the Mesa location at least, all the ammo is on the floor) read more

I purchased a Fly Fishing Orbis Rod/Reel Combo online for $149.00. The listing on their website showed a 4 piece fly rod, reel and a carrying case. When it was delivered, it was just the rod in a tube. No Reel. After notifying Sportsman's Warehouse about the error, they said (after a two day wait) that the listing was only for the rod, even though the website listing said Rod/Reel Combo. I have a screenshot of the webpage and and email reciept that says it was a Rod/Reel Combo. But the listing has now been changed on their website, and has been scrubbed online. Customer Service indicates that they only want to honor the Rod portion of the combo. This seems like fraud to me. I give this Sportsman's Warehouse a single star because zero star is not available. If they made an error on their website, they should still honor the purchase made by an unsuspecting buyer, who thought they were buying what was actually shown on the website listing. Customer service answered my initial inquiry very quickly, but stated that they would need to contact the warehouse to decide what to do. Two days later I was informed that they would not honor the webpage description. read more

Went in to pick up a firearm, was quickly greeted by extremely nice staff. Rick truly went above and beyond during the process to make it as easy as possible and gave very helpful advice. All other employees were nice and personable as well. Never came to Sportsman's often in the past, but will definitely be coming more often now. read more

I love browsing sporting stores for camping gear. The young workers in the back were very friendly and assisted me in pricing for certain sleeping bags I was looking at that day. The store has a great selection of camping supplies, but I wish they had more in the lantern department. read more

I hate shopping here. It's always a ridiculous wait to get help around the guns and ammo section and other areas have no one walking around to provide help. The gun and ammo section seems like everything is moving in slow motion. They also will close their registers well before the store closes so your wait could be for nothing. The last time I was here, I used my stop watch, pulled a number and waited. And waited. And waited. Over 20 minutes later they were only on number 74 and I had number 87. They either need more people or they need to make their process more efficient. Also, they should have a line for gun purchases versus other stuff. They could probably help several people more quickly and clear the line faster. One time I waited at least 15 minutes and they were not calling numbers and the guy behind the counter just totally ignored me standing a couple of feet away and instead called over some guy waiting after me! One star to that dude, too, because he knew I was waiting. I gave up. 4 times in, same experiences each time and walked out with nothing. I'll go elsewhere. read more

I ordered a couple of rifles and the date of order completion was March 18th. Customer service confirmed arrival but the store didn't process the order. I was not unfair about not meeting the date. I called several times to check and one of the rifles did arrive but I could not pick up without the full order being filled according to staff. I patiently waited until the 28th of March (date staff promised) and the other rifle was still not in. I was not mean at all just displayed my disappointment due to the need of my order. I told them and customer service I was going to cancel and buy from Scheels (who had a better price anyway) and they made ZERO attempt to save my business. This kind of treatment has completely lost my business. Big stores like this will see the downside of their way of doing business plus I will no longer recommend them from any purchase. read more

The cashier situation seems to have been addressed. That did a complete store makeover and there is hardly ever a line. When there is, it moves quickly. The price matching their competitors so if you find it cheaper somewhere else, but Sportsmans is more convenient, then you can take the add to them. read more

I came in and asked to get some ammo as a present for my dad and asked for help to find the correct things - as I am not experienced with firearms. They got most of them correct, but when I looked afterwards I noticed a number I didn't recognize and looked it up, it was the wrong kind. This store is 20 miles out of my way so I called to check and make sure that I could return or exchange it, the person on the phone told me that I was able to as long as it was same day, so I come back, another 20 something miles and walk in with my bag and receipt for them to tell me that it is federally illegal (I have no idea, I would expect the GUN SHOP to know that), they tell me that someone new must have told me that and then call the manager over who offers me a crappy 15% discount on a over $40 box. Safe to say, I wouldn't recommend this to anyone who wants to talk to slightly (giving way too much credibility to these employees) experienced people. Save some money and find anywhere else to shop, Cabela's and Bass Pro Shop seem to have better employees and tend to double check things when unsure rather than lying and then looping back on it when caught. A money grab that I will be sure to avoid when shopping for anything outdoors related. read more