This place is awesome. I called them looking for a specific pair of bikes for my kids. I spoke…read morewith Timothy and he said they had them in stock and would prep them for us to check out on the weekend. When we got there Saturday morning we noticed how big the store is and what a great selection of bikes they had. Timothy and the entire team there are so nice and helpful. They did the final prep on the bikes and explained all the features to my kids. Of course the kids are ecstatic about their new bikes and I'm equally impressed with their customer service.

This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

Awesome service from a knowledgeable and friendly mechanic…read more Matt took care of my bike and got me back on the road ahead of the promised date. He goes the extra mile and is the epitome of customer service.

I brought my bike into Red Lantern for some adjustments to my drivetrain and gearing as they were…read moreacting up (clunking, jumping gears etc.). Matt greeted me and listened to my concerns as we also spoke about local trails and routes in the area. I for sure thought it would take 2-3 days to get my bike back as his shop looked quite busy. The next afternoon I received a call letting me know my bike was ready pick up. After taking it out for a ride my gearing was precise and smooth and I couldn't of been happier with the work done. Matt is a chill and knowledgeable business owner with a great passion for bicycles. An easy recommendation for anybody looking for a upstanding bike shop. Thanks Matt!

Complete commitment to cyclist satisfaction! Whenever I have a question, I need a repair, or…read moreanticipate a problem, I benefit from Michael's and Becky's complete attention and deep expertise. They always respond immediately and I'm never inconvenienced. They keep me on the road! Thanks.

Awesome place, definitely on the pricier side and they mostly carry new models. However, they are…read moresuper cool about letting you test a bike out. I am stuck between three trek mountain bikes and the lady there was super kind and let me test ride them in the parking lot. 5/5

This morning my bike died --- the freehub failed after 15 years and 70,000 miles --- the pedals no…read morelonger drove the wheel. I brought in the dead freehub, and the service department found a compatible replacement from their box of freehubs. Friendly and effective service --- the new freehub is now installed and working. The bike was down for less than 7 hours! Many thanks to Palo Alto Bicycles.

I bought my first bike at Palo Alto Bicycles in 1992, and I haven't looked back. Several bikes…read morelater, I still come here as the first and best choice for service and selection. The service crew is helpful and friendly and they don't laugh at my mechanical ignorance, they just take care of my needs. And when I needed a new bike at the height of COVID, they found the right bike and got me outfitted quickly; I don't know how they did it, but I'm still on that Trek Domane 5 years later.

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

They have everything! Had a chance to check them out, coincidentally during snow fest! I happen to…read moremiss the one that was close to where I live in Southern California, but decided to go to the store and it happened to be there snow fest the very next day! It was a really cool! I like that there were a lot of representatives from the companies that you could ask questions . Everyone was super knowledgeable.! But the inventory where this place gets extra points! They literally have everything! Every piece of snowboard equipment that I was interested in ( including the new rare and coveted/sold out everywhere union binding reset boots !!! ) I was able to check out in store, which is really helpful when you're making big purchases! If I was wealthy, I would've easily dropped 3-4K that day during their snow fest in which basement members get about 30 percent off !

Great service. Community-minded. Volunteers for Team in Training. Tom and Mark are good people.read more

I have used this shop for hard to find repair parts for my old Campagnolo shifters. They stock…read morethem, so saved me a lot of repair time for my bike! Although I ended up doing the repair myself, their cost estimate to do the repair seemed very reasonable. What a great service, and they are also very friendly.

Excellent service for my heavily used commuter bike. Have been going to Summit for many years and…read moreeach time I pick it up and looks and rides like new. Summit service is not the cheapest around, but the quality of work is worth it for me.

Gavin and Brandon are the best. I go to their Burlingame location a lot where Brandon helped me out…read morea lot was super happy to see him working in Palo Alto when I needed bike parts he's always super attentive and friendly to everyone. Gavin is super knowledgeable and super friendly so happy to see two great guys working at this location. I'm a big supporter of Summit Bicycles so far bought and serviced my bikes, helmets, cables, Wahoo computers from them. Love supporting my favorite local shop.

2/5 - A Bumpy Ride (Literally and Figuratively)…read more As East Coast implants turned local explorers, my partner and I figured: why not play tourist in our own backyard? With plans to cruise through Foothills Preserve, Mets Park, and Edgewood, we were excited to saddle up on some e-bikes for a scenic Bay Area ride. Unfortunately, Campus Bike turned what should've been a breezy weekend into a bit of a gear-grinding headache. To be fair, if you're on Stanford campus, Campus Bike is pretty much the option for e-bike rentals. Monopoly mode: activated. But with great power comes... well, definitely not fully charged bikes. We rented two e-bikes for an overnight ride and an additional two days--$75 per bike, plus $30/day afterward, totaling over $200+. We thought we were good to go... until we realized both bikes were barely at 50% battery on day one. No biggie--we'll charge them at home, right? Wrong. The chargers for the Velotric Nomad didn't work. 1 out of 2 bikes had a faulty cord & power supply issue. Major buzzkill. Even after returning to swap out chargers, the replacement bikes were still undercharged. Cue déjà vu. To his credit, Aaron really tried to patch things up. He acknowledged the mix-up and compensated us for the inconvenience. Solid customer service effort on his part, but the damage was done. Our riding plans? Deflated. Our weekend itinerary? Scrambled. Our patience? Running on fumes. And if you're not a Stanford local? Good luck finding the shop. Thanks to campus construction, trying to return the bikes felt like navigating a corn maze inside a plastic bag. (Not recommended.) Final gear-check: for the price, the experience didn't quite shift into high gear. The foldable e-bike felt like a tricycle racing a Tesla compared to the Nomad. We wanted to like this place. We wanted to roll away happy. But between faulty equipment and rerouted logistics, Campus Bike left us spinning our wheels--and not in the fun way.

This place only makes money because the students would have to go off campus to get their bikes…read morefixed. If you need something quick like a tire change this place is fine they'll just over charge you. Anything else, like electrical or battery issue, they won't even try and fix it. I bought a bike from them and they told us that they can fix any issue if it was a Campus Shop certified bike. A year later, they told me the bike was too old at the time of purchase that they don't carry the parts to work on it so it's out of warranty. Why even sell it then?! They are very rude and unhelpful unless you want to buy a bike from them.